Tag: conflict management

The Art and Abuse of Insults

Post author By Dr. Jeffrey Rubin
Post date February 9, 2015
No Comments on The Art and Abuse of Insults

Many of my posts leave some feeling like I insulted them. In one post, for example, I took the position that when it comes to responding to criticism there are four levels of maturity (see HERE). Some people who respond to criticism in a way that matches the description of the immature levels let me know that they felt I had insulted them. In another post (see HERE), I took the position that psychiatrists do not really diagnose people with mental disorders; instead, they merely convert the expressed concerns of people into psychiatric jargon. Here again, I heard from people who complained that I had insulted them.

And so, when I published last week’s post titled “Insults By Jews As Works Of Art,” the negative reaction of some people had not surprised me. What was a surprise is that the discussion that came out of these reactions proved to clarify and deepen my own understanding of the nature of insults. In the hope that this may do the same for my readers, let’s take a look at what transpired. Names and a few minor details have been changed to protect privacy issues.

The Exchange

Matt said that my “Insults By Jews As Works Of Art” post is inappropriate, and he suggested to the person who moderates one of the groups that we belong to that I be removed immediately.

I replied:

“In my opinion, the topic of insults is very appropriate. Everywhere we look, whether at schools, the workplace, family gatherings or watching TV, insults occur, and sometimes this is just playful stuff, but too often it escalates a conflict, a fight breaks out, and occasionally someone needs medical attention. On other occasions, the insults cross the line into bullying, people become depressed and some become suicidal.

“With regards to Matt suggesting that I be removed from this group because of my recent post on insults, hmmm, maybe a curse would here be an appropriate response, something like:

“Matt, may you wake up tomorrow and find you’re stuck in a country where freedom to express opposing views is banned.

“I hope this is recognized as an attempt at a humorous quip. I have no ill will toward Matt, although I do disagree with him on this issue.

“Rather than suggesting that I be removed from the group, I think it would have been much more helpful if he, and others who disagreed with what I had written, rewrote the sentence that is viewed as most objectionable so that it would be at least a little less objectionable. Alternatively, or additionally, writing a brand new sentence that could be inserted into some specific place in the post would be far more helpful than a one-sentence criticism stating the post was not appropriate. It is not too late to do this, and I encourage group members to do so.”

One group member seeking to defend me, wrote:

“Your post was interesting as a sociological examination of a prominent ethnic group, its stereotypes, and its communal self-concept.”

Another wrote,

“This made my day Jeffrey, and made me laugh – thank you! Made me have a think about my roots as well!”

A couple of people disagreed with the idea that I should be removed from the group:

“What I like about it [your post] is that it is not vulgar. Just benign insults that are insults. It is like the Egyptian insult, “May you live in interesting times.” When these are translated to English, they kinda lose their meaning. Most of the Jewish insults feel like they were translated from Yiddish; they have that flow.

“It can show students and adults that insults can be sophisticated and not vulgar, and with any luck, aren’t even recognized as insults until later.”

A person that we will here call Nick wrote in part,

“I do believe you had good intentions behind your piece and would have not published it if you knew so many people would have taken it negatively. In other words, while I do not agree with you all the time I am not for banning you from this group. However, I do say all of this praying that you do understand why what you did is offensive and you are apologetic rather than trying to defend.”

I replied to Nick in part as follows:

“Just to clarify, I believe my intentions were good, and I certainly did not intend to offend anyone. However, I well knew that it would indeed offend some. Since it is Black History Month, I’ll point out that Martin Luther King, whenever he wrote his speeches, had good intentions, did not seek to offend, but well knew his speeches were going to offend. Mark Twain had his books banned, George Barnard Shaw was hated in many circles, and Salman Rushdie had people calling for his murder.

“There are two Yiddish sayings that might capture a little of what I’m trying to communicate. The first is, ‘If you want people to respect you for your wisdom, just agree with everything they tell you.’ The second states that ‘A Rabbi that has not been thrown out of a congregation because of offending them is no Rabbi.’

“If you write opinion pieces, some will agree with you, some will disagree but appreciate hearing a different view of an issue, and some become offended. That goes with the territory. Living up to a principle that one should never express an opinion that has any chance to offend means never expressing an opinion.

“Moreover, when in my last post I referred to some insults as works of art, what I meant to convey is this, true works of art are not just meant to be merely decorative. Rather, they are meant to stir up, prod, challenge the thinking, and deepen the thinking of society. I think great comedy is part of art, and I think Jews, Italians, Blacks, Methodists, and all other groups of people have some comedians who artfully express this form of art. I happen to be Jewish, therefore, I know far more about Jewish humor than that of other groups, so I used that as an example.”

Another person wrote:

“Keep in mind that ALL humor is aggressive and hurtful in some way. There is not one “belly-laugh” joke that does not attempt to hurt or belittle someone or something. No, puns don’t count – you don’t laugh, you groan. I do not intend to live in a world without laughter, and we laugh when someone or something hurts!!!”

To this, another group member wrote that he felt this statement overgeneralized. Among my friends, when we insult one another in a playful way, I think most of the time no one is getting hurt, and much laughter comes from this. But there is an edge to many comedians who are seeking something beyond pure laughter.

Jon wrote,

“The Jewish cultural DNA is at least one part philosopher, one part cynic and one part humorist, among much else, of course.”

Jon did find my title offensive, and proposed, as an alternative, “The Art and Abuse of Insults and Teasing – A Cultural and Historical Perspective.” He pointed out that “This would highlight the universality, celebrate the creativity in humor, and hit us square between the eyes with the destructive power as we slide along that slippery slope.”

Nice. Although I decided not to change the title, I do agree his was conceptually distinctly better than mine. I had already published the post under the original title and to change it a week later could be confusing. And I wondered if Jon’s title may come across as a bit too academic for the larger audience that the post seeks to interest and to do justice to the title would require a much longer piece that my post tended to be. I did take part of Jon’s suggested title for this post. Moreover, in order to demonstrate a little more of the universality of humor in the form of insults I now offer some non-Jewish examples.

Last week I mentioned that Rodney Dangerfield, a Jew, was a master at insulting himself. Here’s Abraham Lincoln, a non-Jew, offering humor in a similar manner.

Last week’s post pointed out that Don Rickles, a Jew, was a master at insulting people who were insulting him. Here’s Winston Churchill, a non-Jew, at the same game:

I, for one, don’t like this Churchill comeback. It strikes me as mean. Yet I know someone who brought it to my attention and he thought it was very funny. It is strange how two people can have such different reactions to such comments.

Here are a couple other insults demonstrating that the art is indeed universal:

Sally wrote:

“It [my post] conflates deliberate personal insults, deliberate wishes of harm to another, consensual teasing, and comedic performance, and ties it up with an anti-Semitic bow.”

I replied:

“Sally, I love your turn of phrase. At the same time, I disagree with you that I conflated deliberate wishes of harm to another from consensual teasing. I made in my last post a distinct point of separating that issue as we move toward the end of the post. Nevertheless, I will think about using in any future writings on this issue the part of your sentence that points to the need to avoiding conflating deliberate personal insults, deliberate wishes of harm to another, consensual teasing, and comedic performance. This is very well said, makes the point I had wished to make clearer, and I thank you for this feedback.

“I didn’t mean to write in a way that suggested anything that could be interpreted as anti-Semitic.”

Well, those are some thoughts from the feedback. I hope that we can keep the dialogue going, particularly because there is urgency in our communities to address in helpful ways the very issues that we have been discussing.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Tags bullied, bullies, bullying, conflict management, George Barnard Shaw, insults, Mark Twain, Martin Luther King, playful teasing, Salman Rushdie, Winston Churchill, Works Of Art

conflict resolution Listening skills silent treatment

To Listen, Or To Criticize?

Post author By Dr. Jeffrey Rubin
Post date January 21, 2015
2 Comments on To Listen, Or To Criticize?

In the above Sally Forth comic strip, we learn from Ted that Sally had a fight with her sister. By the third panel, Ted begins to criticize Sally, saying she is coming off like a robot, and then he expresses his view that she had been kind of dismissive of her sister’s news about becoming engaged. In the last panel, I get the feeling that Sally really isn’t in a state to listen to Ted’s criticism. And yet, Ted tries to push Sally to address his criticism.

The next day’s comic strip moves the story further along.

Here we see that Ted has come to understand that he would have been better off skipping the criticism that he had provided to Sally. Listening, he believes, would have been a better thing to do.

Now we see Sally confiding to a friend about how she feels about Ted’s criticism. We also learn that since Ted criticized her, she has not been talking to him.

Using this series of Sally Forth comics, today we will work on three key tasks:

1. Consider when it makes more sense for Ted to listen, rather than to criticize.

2. Examine what Sally could have done that might have been better than giving Ted the silent treatment.

3. Examine some essential listening skills for those times when we believe it is better to listen, rather than to criticize.

Before we move on to these key tasks, let’s move the Sally Forth story a few days further along.

Here we learn that Ted had begun to criticize Sally immediately after Sally’s fight with her sister. That’s a crucial point that will soon be woven into our various discussions.

Three Assessment Strategies to Decide Whether to Critique or to Listen

Here, I’d like to suggest three assessment strategies to help with the decision to critique or to listen.

1. Assess when the quarrel occurred. If the quarrel has occurred very recently, it’s usually best to go with listening. Trying to present a reasoned critique shortly after a heated quarrel makes little sense because it is extra hard for people to reason carefully when they are very frustrated and angry. By listening in a caring way you can play a huge part in helping the person to return to a state in which reasoning abilities are at their peek.

2. Assess whether it is crucial to share your critique immediately. I think you will find that in most situations your critique can wait a day, two days, or even a week. However, in some cases a conflict may require some immediate action and you may believe your critique is so crucial for making a wise choice, that pushing your critique to the fore makes sense.

3. Even if Ted had waited a reasonable period of time and had been making himself available to listen to Sally, before diving into his critique, it would still be a good idea for him to ask the following types of questions. “Sally, I have some time now, do you want to talk more about what’s been happening between you and your sister?” If Sally says yes, Ted would say something like, “So far, Sally, I’ve been mainly listening as you talked about what happened. I’m wondering if you think you’re ready to hear some ideas that I’ve been thinking about that might be helpful, or would you prefer me to stay in a listening mode?” After asking this question, Ted would assess how Sally replies. Even if she says she wants to hear his ideas, if her voice appears tense, or there is a tense expression on her face, he might be wise to tread lightly on anything that Sally might find too sensitive. Additionally, he might reasonably switch back into a listening mode if she appears to turn angry at something that he says.

Now, so far, I have been discussing what Ted could have done better to address Sally’s concerns. Now let’s take a couple of minutes to discuss what Sally could have done better.

The Silent Treatment Versus Assertiveness

In the Sally Forth story, Sally, turning angry at Ted, decides to give him the silent treatment. I’m wondering if there might be a better way for her to have handled this type of situation.

My wife, Andrea, is very assertive when it comes to these types of situations. If I begin to express my views before she is ready to hear them, she just gives me a clear signal to back off, and I respect her wishes. Maybe Sally could have said to Ted when he began to provide his critique immediately after her argument with her sister, “I see you want to critique what happened, Ted, but I prefer that you just go into a listening mode for now.”

If Sally, when she has returned to a calmer state, agrees that this assertive approach makes more sense than ending up giving Ted the silent treatment, she can practice doing this in her mind at least three times. These practice sessions are simple and involve closing her eyes and imagining how she felt right after her fight with her sister, then recalling how Ted began to criticize her action, and then imagining herself being assertive to Ted. By practicing this a few times, especially if she does this over the course of a few days, there is an excellent chance she will have no difficulty using the assertive approach the next time a similar situation arises.

Now, let’s once again turn our attention to what Ted could do in this situation. Both he and Sally agree that it would have been better for him to have gone into the listening mode, rather than the critiquing mode. But doing good listening doesn’t mean simply keeping your mouth shut while the other party talks. There is a real art to listening. In the next section, I’m going to present the three most helpful things to do while listening.

Three Helpful Things to Do While Listening

When Ted goes into his listening mode, there are a few things that he can do to make his listening more effective. First, every minute or two, he could briefly summarize what she had just said. This would assure Sally that Ted is paying attention. You can learn more about how this is done by looking up the topic, reflective listening. Second, if Sally turns sad about something she is discussing, Ted could express sadness on his face as well, look into Sally’s eyes, and softly touch Sally’s shoulder. This is called empathic listening. Finally, Ted could learn how to validate Sally’s feelings. For example, Sally says to Ted, “Every time I hear my sister has made some awful mistake, I feel awful inside.” Ted can validate Sally’s feeling by saying something like, “I know what you mean, I feel like that when my brother makes an awful mistake.” When someone validates a person’s experience in this way, it helps to communicate a connection between the speaker and the listener.

Okay, so there are some ideas to think about when considering whether to listen or to criticize. I hope you find within this post some food for thought. My Best, Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Tags anger, conflict management, conflict resolution, criticism, critique, dispute management, Listening skills, negative criticism, respect, Sally Forth, Sally Forth comics, silent treatment

Albert Einstein conflict resolution desire dig for the conflict happiness interpersonal conflicts psychiatry respect wisdom

The Desire for Happiness

Dealing with the frustration that goes along with challenging conflicts has some similarities to sailors dealing with stormy seas—it is best to utilize a well-rehearsed plan.

For dealing with conflicts, one such plan begins with thinking of the word “DIG.” With a little practice, we can use this word to remind us of a simple way to summarize the conflict even in the midst of swirling frustration.

The letters of the word “DIG” aids us to remember the words, “Desire,” “Interference,” and “Guilt.” Once we recall these words, we use them in a particular way.

First, we state what our desire is in the conflict, then, what is interfering, then, why we believe the other party in the conflict is guilty of doing something wrong. After doing this from our perspective, we then go through the same process from the perspective of the other party.

If we are thoroughly practiced in using this skill, the word “DIG“ not only helps us to create this concise description of the conflict even while in the midst of rising anger, it also helps us remember to dig a little to consider not just the most obvious desire that is involved in the conflict, but also what might be other desires that are involved.

Of course, in simple, low frustration conflicts none of this is necessary. There are times, however, that you will find that when all of those around you are beginning to get lost in a storm, your even-tempered, systematic guidance will calm the waters and lead to inviting harbors.

Conflicts in Which Happiness is the Desire

Now, sometimes when we describe a conflict it takes the following form:

“I desire to be happy, but the other party is interfering. The other party is guilty of making my life miserable.”

The desire to be happy has a special place in the life of many of us. Nevertheless, today I would like to advocate that you think twice whenever you, or the other party in a conflict, describes the desire part of the conflict as “to be happy.”

What’s wrong with Happiness as a Desire?

Describing a desire in a conflict as “to be happy” is too vague. With a little effort you can usually dig a little deeper and find a more specific description. Typically, it is better for a boss to say something like, “I desire that you come to work by 9 A.M. at least 95% of the time than, “I desire that you make me happy.”

Another reason to avoid happiness in your descriptions of your desire has to do with earning respect. If you are like so many of us, you probably want to avoid coming off as shallow or having superficial desires. To explain a little more of what I mean by this, I’m going to discuss a little of what Albert Einstein said on this topic and then present a little parable.

Albert Einstein on Happiness

In a book titled, Living Philosophies: A Series of Intimate Credos, the first chapter is by Albert Einstein. There he states:

The ideals which have always shone before me and filled me with the joy of living are goodness, beauty, and truth. To make a goal of comfort or happiness has never appealed to me; a system of ethics built on this basis would be sufficient for a herd of cattle. (p. 4)

When I read the rest of Einstein’s chapter, I came away with the following image. He kind of viewed happiness as one-half of an oscillation process, with sadness and happiness going back and forth, thrusting his ship forward, and where he chose to steer his ship was in the direction that led to goodness, beauty, and truth.

This is a deeper way to view the nature of happiness, and for those of us who want to be respected for being deep, in contrast to shallow, I think that there may be some value in meditating on this.

To further challenge you to think more deeply about the nature of happiness, please consider the following parable.

The Parable of Probliss

Once upon a green-blue planet, a scientist invented Probliss, a super powerful happiness pill. It made people as happy as anyone ever dreamed of. In fact Probliss was so effective in improving the happiness in people’s lives that a group of psychiatrists developed a plan that would have all of the people on the planet lie down on gurneys in sanitized rooms and then be hooked up intravenously so nourishment and Probliss could be directly delivered into the veins of everyone. If at any point people felt a little less than perfectly happy, all they had to do was press down with a fingertip and wonderful Probliss would soar into their lives creating pure, pure happiness.

Some didn’t like this plan. “What, no music, no love, no friends? Man, that sounds bleak!”

“True, none of that,” said the psychiatrists, “but far more happiness.”

And it came to pass that studies were done. The results proved indisputable–those on these gurneys who were attached to these machines that provided nourishment and Probliss developed far fewer diseases. They lived over ten years longer, and they were less of a danger to themselves or others when compared to those who lived their lives going out in the world without Probliss. Those who chose to live their lives in the old way, were much more likely to die in car crashes, accidental falls, and homicides. People on Probliss never died from these types of causes because all they did was lie on the gurney in a completely sterile, happy, and healthy state.

Once these results came in, the psychiatrists decided that everyone, from now on, would be tied down to gurneys, even if it was against their will. “It was for their own good,” the psychiatrists explained.

Now some men and women did manage to escape into a deep, green forest, experiencing anguish and tears, love and creativity, but not perfect happiness.

The End

Conclusion

And so, whenever you think you want to seek happiness, consider the value that goes along with identifying a more specific desire. You’re still likely to experience some happiness while seeking this newly identified desire, and some sadness too as setbacks tend to occur. These alterations of happiness and sadness are part of the process that keeps our lives moving forward. Choose wisely in what direction you truly wish to head. And learn to appreciate that there are deeper values in life than happiness.

My Best,

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Tags Albert Einstein, conflict management, conflict resolution, desire, DIG Conflict Model, dig for the conflict, dispute management, frustration, happiness, psychiatry, respect, wisdom

anger challenge conflict resolution threats

Exaggerating the Benefits of Anger

Post author By Dr. Jeffrey Rubin
Post date October 29, 2014
7 Comments on Exaggerating the Benefits of Anger

“Are you going to vote for the new school facility plan, Marc?”

“No, Phil. It calls for combining the two high schools in our town so that there will be nearly 2,000 students in the combined school. I prefer small schools. I say, keep them small, keep them personal.”

Turning red and glaring into Marc’s eyes, Phil begins to holler, “What are you, stupid? We can’t afford two high schools in this town. You’re nuts!”

The next day. “Hi Marc, you still going to vote against the combining the two high school plan?”

“You know, Phil, I’m hesitant to discuss anything with you. You get angry and you begin to put me down and you start with the glares….”

“Oh, don’t be a baby, Marc. Don’t you know that anger is a good thing. Research shows it can make us push on towards our goals in the face of problems and barriers. And hiding anger in relationships can be detrimental. When you hide your anger, your partner doesn’t know they’ve done something wrong, so they keep doing it. That doesn’t do your relationship any good. There’s also some evidence that anger can be useful as a negotiation strategy. If people see that you are angry, studies show that the other party will make more concessions.”

Now, it is not hard to understand why Phil, and others, might make such statements about anger. After all, if you go on the internet and glance at some of the articles that come up in search engines when we insert in the search box the words, “benefits of anger,” people can get a similar impression as Phil. There is, for example, “The Upside of Anger: 6 Benefits of Getting Mad,” or “When Anger is a Plus,” etc. However, a careful reading of the actual research studies lead one to dramatically different conclusions.

The two biggest mistakes that people make when interpreting the research on this topic is, 1. not taking a good look at what the expression of anger is being compared with, and, 2. not noticing how broadly the term anger is defined. Let’s focus quickly on these two types of mistakes.

Not Taking a Good Look at What the Expression of Anger is Being Compared With

If people only told their partners in their relationship what they feel he or she did wrong when they become angry, then there probably are times when the expression of anger might do more good than never saying anything. In such studies, comparing the expression of anger with saying nothing is, in my opinion, potentially misleading. People can learn to provide negative criticism in a far more helpful way than what we typically call anger (see my post titled “Providing Negative Criticism: Five Levels of Maturity“).

For the negotiation studies that found that people who became angry did fairly well compared to some other subjects who did not become angry, again let’s look at what “becoming angry” was compared to. Those who didn’t become angry really didn’t care all that much about whether or not they obtained the reward. They did make some halfhearted effort to achieve it, but then quickly gave in. Those folks who were confronted with someone who was angry and ended up settling for something that was less than what they would have settled for if they were confronted by someone who was not angry, also had little of real value at stake. They were also given extremely few options to use in the negotiation. Under these types of situations, a person might prefer to give the other party, if he or she becomes angry, a little more than they might otherwise do rather than to put up any longer with what felt to them like abuse.

What would have happened if the study would have compared not only a group of people who portrayed anger during the negotiation process with a group who didn’t, but also looked at a group of individuals who were well trained to respond to negotiation situations with “challenge?”

Challenge allows you to accomplish all of what anger positively does without anger’s negative consequences.

In brief, challenge has us:

Working up a heightened sense of determination to achieve our desire
Meanwhile, we consider the twin beliefs that the stress we have been experiencing is normal and fulfillment is not found in easy comfort, security, and routine, but rather in the continual growth in wisdom through what is learned from negative and positive experiences of an active, changing life[1]
Then, we take a deep breath and resolve to get down to the task at hand—carrying out a two-step process.

Step 1. Consider if the most obvious resolution is sufficient.

In such cases in which you become convinced that the resolution that you came up with poses no serious risks, it makes sense to you, and you feel comfortable with it, the only job you have left is to carry out your plan with charm, courage, and determination. However, if the most obvious solution does pose a serious risk, or you just don’t feel comfortable with it for any reason, it’s time to go to Step 2.

Step 2. Carrying out a more complete decision process.

There are numerous benefits that occur when we learn how to transform anger into challenge. Just becoming angry is, of course, far easier in the short term, but excellent studies demonstrate that those who learn to respond to difficult situations with challenge, in the long run do far better than either just becoming angry or making halfhearted efforts.

Learning to respond to anger-arousing situations with challenge takes some practice, but it can be achieved with practice. You can find free practice sessions HERE, and HERE, and HERE.

Moreover, a great way to learn how to transform anger into challenge is to read the “Cool Steve” trilogy, a series of three novels that portrays a coming of age tale that takes psychological suspense to new heights and sophisticated humor to new lows. Struggling to find respect, our hero faces many of the same struggles we all faced while growing up, and a few not so typical ones as well. Mistakes are made, but in the end, the value of challenge is portrayed in a manner you will long remember.

And so, either to respond with anger or not to respond with anger are not really our only two choices. Not responding with anger actually involves many different choices and one of them, transforming anger to challenge, is one of them, and a distinctly better choice than giving free range to anger.

Not Noticing How Broadly the Term Anger is Defined

In seeking to understand studies that seem to suggest that anger can be beneficial, it helps to look at how anger is defined in those studies. In one study that seems to suggest anger is helpful, the authors make a distinction between constructive anger and destructive anger. They then explain that it is constructive anger that can be beneficial. What they call constructive anger is responding to frustration without name calling or shouting, but with determination to achieve a goal. This sound to me more like challenge than anger.

In another study that talks about the benefits of anger, it was actually mild frustration that was beneficial in increasing motivation to achieve a goal. Despite this, as the authors wrote up the study results they claimed that frustration was a lot like anger, and therefore the results may suggest that anger is beneficial. A quick glance at this study’s results can mislead people because some people who become frustrated don’t begin to yell at people around them, nor do they start to throw insults and threats at them. They may, instead, feel challenged to vigorously respond in a constructive, problem solving manner, and it is these people who may be the ones responding in a more beneficial way than those who act in a manner that is clearly anger. Calling anger, frustration, and challenge all forms of anger, can confuse people into thinking all expressions of anger are beneficial. It would be far better to use words that clearly distinguishes these experiences so that people would be less likely to end up exaggerating the benefits of anger.

OK, so those are some thoughts to ponder for this week. I hope you’ll join us again sometime next week for another presentation on dealing with anger, conflict and respect.

[1] The value of this attitude is discussed in: S. R. Maddi, D. M. Khoshaba, R. H. Harvey, M Fazel, & N Resurreccion, 2011, “The Personality Construct of Hardiness, V: Relationships with the Construction of Existential Meaning in Life,” Journal of Humanistic Psychology, 51(3), 369-388.

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Tags anger, challenge, conflict management, free social intelligence and emotional intelligence curriculum, frustration, insults, negotiation, threats

anger conflict management conflict resolution emotional intelligence free social intelligence and emotional intelligence curriculum negative criticism perfectionism providing criticism suicide

Suicide, Perfectionism, and Criticism

Post author By Dr. Jeffrey Rubin
Post date October 20, 2014
7 Comments on Suicide, Perfectionism, and Criticism

Sometimes I’m asked why I write so much about dealing with criticism. The answer mostly has to do with the types of concerns that have been expressed to me over the years. Some involve the desire to be liked and respected. Others have to do with seeking to gain control over anger. And still others come from parents who find that how they go about disciplining their children has been a serious source of stress in their lives. Providing and responding to criticism in a pleasant, thoughtful manner involves skills that can be learned fairly quickly, and are clearly helpful when addressing these types of concerns.

Additionally, conflicts that bring forth negative criticism, if handled in an immature manner, can escalate and result in a destructive relationship between parent and child, the parting of a relationship between two valued friends, the loss of a job, serious injury, and prison time. And then there is the relationship between certain ways that people handle criticism and suicide.

In an earlier post, titled “Teenage Suicide and Cyberbullying: A Case Study,” I wrote about 12-year-old Rebecca Sedwick who had leaped to her death after more than a year of being incessantly criticized by a coterie of 15 middle-school children. Today, once again I take up the subject of the relationship between criticism and suicide because of an article I just read in this September’s Review of General Psychology by Gordon L. Flett, Paul L. Hewitt, and Marnin J Heisel titled, “The Destructiveness of Perfectionism Revisited: Implications for the Assessment of Suicide Risk and the Prevention of Suicide.” It’s written for research-minded people and has far more nuanced information than I can share in a single blog post designed for the general reader. Nevertheless, I’m going to summarize a few of its key points for I think they are very much worth considering as we move forward in our quest to become masters at dealing with name calling, insults and teasing.

Suicide and Criticism

The media is filled with stories about the Ebola virus, which has so far killed close to 4,000 people worldwide, and one person in North America. In contrast, it is estimated that over one million people worldwide, including 40,000 people in North America, kill themselves on an annual basis. Recent U.S. data indicate that suicide is the second leading cause of death among people who are under 40 years of age. For every person who commits suicide, several more attempt it, resulting in anguish for family and friends, and financial costs from emergency room and aftercare services that are estimated to be several billion dollars.

Of course, there are a number of reasons why people kill themselves, but the article I just read makes the following argument:

Chronic exposure to situations and contexts that place excessive pressure (or percieved pressure) on the individual to be perfect can have a destructive effect on most individuals and this is heightened among those people who are vulnerable and hypersensitive to criticism and social comparison feedback. Consider, for instance, the vulnerable perfectionist exposed regularly to a hypercritical parent, (boss/supervisor) or romantic partner who is ever-present and seemingly impossible to please. Alternatively, the vulnerable perfectionist may have a work environment where mistakes are simply not allowed and excessive standards are required by a tyrannical boss.

Now, I hasten to point out that most parents, bosses and supervisors who encourage quality performance don’t cause anyone to commit suicide. Moreover, the vast majority of people who may view themselves as perfectionists, even those who see themselves as particularly sensitive to criticism, don’t end up killing themselves. Nevertheless, the consistent evidence from studies that link suicide behavior with chronic exposure to external pressure to be perfect and the relationship between perfectionistic characteristics and an increased risk of lethal suicide behavior leads one to pause. Perhaps there may be some ways to encourage quality performance without increasing suicide risks.

Ideas about Prevention

Many people who view themselves as perfectionists tend to remain silent about any despair that they may experience. And those who demand that their children or workers be perfect don’t see anything wrong with this. So these people are unlikely to show up and ask to learn some skills to improve their behavior. Prevention programs, therefore, must be designed proactively and implemented broadly to reach these people. Schools, colleges and business organizations, if they are to impact people at risk, must provide education about these issues to their entire population. Thus, Flett and his colleagues recommend the following key themes be incorporated into school-based programs:

(a) fostering self-acceptance and compassion instead of experiencing shame and self-criticism; (b) promoting appropriate goal-setting and goal appraisal versus setting and maintaining impossible standards; (c) combating ambivalence about giving up the need to be perfect since the distressed perfectionist must be highly motivated to change; and (d) developing resilience to feelings of shame and ability to cope with interpersonal conflict and feelings of being rejected by others.

For the work environment, Flett and his colleagues state:

Prevention efforts should include an organizational focus on reducing pressures to be perfect. When perfectionism prevails as part of the culture and values of the workplace, it tends to promote poorer performance rather than superior performance (Gillett & Stenfert-Kroese, 2003) and it is linked with job dissatisfaction, poorer communication quality, role conflict, reduced likelihood of staying, and a poorer perceived fit between the person and the work environment (Balthazard, Cooke, & Potter, 2006; Rousseau, 1990).

Although, as a general statement, these ideas are worthwhile to think about, a far more detailed process is necessary to foster the goals of these researchers. For those who can afford counseling services designed to teach self compassion, along with addressing each individual’s concerns, I recommend working with either of the two counselors described HERE. For those who can’t access counseling services because of the financial costs, although not as ideal as direct one to one counseling, there is available for free a curriculum that teaches the necessary skills at this blog site (see below).

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Tags Assessment of Suicide Risk, conflict management, conflict resolution, criticism, free social intelligence and emotional intelligence curriculum, Gordon L. Flett, insults, negative criticism, perfectionism, relationship, suicide, violence

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Providing Negative Criticism: The Newest Guidelines

Post author By Dr. Jeffrey Rubin
Post date October 13, 2014
No Comments on Providing Negative Criticism: The Newest Guidelines

Readers of this blog well know that I often discuss immature and mature ways to provide negative criticism. Originally, I presented a post titled PROVIDING NEGATIVE CRITICISM: FIVE LEVELS OF MATURITY. There, in addition to providing an outline of what I believed was a good starting point to think about this topic, I asked readers for suggestions on how the outline could be improved. Many readers were not at all shy. While this was going on, I continued my own reading, and from time to time, I shared what I had learned. And now, just this week on the internet, I came upon an article that provided a new set of guidelines. I kind of like them, and therefore, decided to see what kind of reaction they might lead to. But first let’s quickly review what we already covered.

THE ORIGINAL FIVE LEVELS OF MATURITY FOR PROVIDING NEGATIVE CRITICISM

Below you will find preliminary descriptions of how people at five developmental levels of maturity provide negative criticism, that is, criticism that points out what we don’t like about someone’s actions, beliefs, or appearance. Level one is the most immature and uses observations of babies as its starting point. Each successive level is more mature:

This level requires displaying one or more of the following:

Cries without stating what the crying is about
Physically attacks the person being criticized
Damages property

Although these three descriptors may not sound like providing criticism, in some situations we can see that it is the very beginning of the development of this skill. Let’s say Jill takes baby Bob’s crayon away believing he is done with it. Bob begins to cry and takes a swipe at Jill. She manages, by moving away, to avoid Bob’s swipe. Bob now looks even angrier and crumbles up a piece of paper and flings it on the floor. An observer to this may conclude that Bob, in a sense, is criticizing Jill for taking the crayon.

2. This level requires displaying one or both of the following:

The criticizer does not explain what the offending behavior is, but instead expresses displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. (For example, someone might be making too much noise and the criticizer might turn to the noise maker and glare, or cry out, “Jerk!”)
Threatens bodily harm regardless of what else is said.

3. The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.

4. The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance. If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning glares, insults, threats, or shouts.

5. When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the person who is the target of the criticism and the situation that he or she is in. As a result of such considerations, the criticizer may decide to alter the criticism.

IDEAS THAT FOLLOWED

After proposing the five levels of maturity, several additional ideas came my way. One person suggested:

Hey there. One thing that potentially could be even better than a level 5 way to provide criticism would be to ask the person permission to offer them a criticism. You could say like, “hey, would it be alright if I make an observation about the way you handled that situation” or “do you mind if I offer you a couple constructive criticisms about your song” or whatever. Then, if the person says yes, they won’t feel like they are being attacked because they’ve given consent. Or they’ll have the opportunity to say “you know what? I’m really sort of feeling on edge so maybe another time would be better for us to talk.” That way, instead of gauging for yourself whether or not the person is in a state to tolerate the criticism, you can let them decide for themselves. What do you think about this idea?

I responded:

I like your idea. It goes along with considering person variables. For me, personally, I’m almost always up to hearing criticism, even if it may sting. Therefore, always asking me for permission would eventually become tiresome. But until you know someone well, starting off the relationship as you suggest, makes sense. And if, in time, you learn the person is very sensitive about criticism, continuing asking for permission would be the wise course of action.

Others argued that unless you are invited to provide criticism, you should keep your mouth shut. And others argued that even if you are invited to provide criticism, if you don’t have anything nice to say, don’t say anything at all. I address these issues in a post titled, UNSOLICITED CRITICISM: GOOD OR BAD? Very briefly, I agreed that these ideas were worthwhile to consider before providing criticism, but after this consideration there were times when providing uninvited criticism makes sense.

In a post titled “PROVIDING NEGATIVE CRITICISM: A LESSON FROM THOMAS JEFFERSON” I explained that recently I had been reading an excellent biography of Jefferson by Jon Meacham. There, I learned that early in a relationship Jefferson typically avoided mentioning any fault in his new companion. He felt that later, once the relationship was well developed, was a better time to discuss differences of opinion. As Meacham describes Jefferson’s style, “people often talk too much and listen too little, which can be self-defeating, for in many instances the surer route to winning a friend is not to convince them that you are right but that you care what they think. Everyone wants to believe that what they have to say is fascinating, illuminating, and possibly even epochal.” In that line of thinking, Jefferson advised a daughter: “Much better…if our companion views a thing in a light different from what we do, to leave him in quiet possession of his view. What is the use of rectifying him if the thing be unimportant; and if important let it pass for the present, and wait a softer moment and more conciliatory occasion of revising the subject together.” Now Jefferson clearly recognized there was exceptions to this general rule, but nevertheless it makes a great deal of sense that whenever we are tempted to provide negative criticism careful consideration of this idea makes sense.

Another set of comments came from a few parents who argued that although the five levels of maturity made sense when adults were interacting with other adults, when parents provided negative criticism to their children, yelling, and even hitting were perfectly permissible. I responded to this in a post titled, PROVIDING NEGATIVE CRITICISM: DEFENDING THE FIVE LEVELS. The issues this raises are simply too complicated to summarize here, so I’ll just refer interested readers to that post.

Finally, someone on Facebook presented the idea that it is helpful to use the sandwich approach to providing negative criticism. Here you begin with a slice of some positive comment, then you put on top of that the negative criticism, and then, on top of that, you provide another slice of positive criticism.

OK! So, basically, in a very abbreviated manner, those are some ideas we have already discussed. Now, to a new set of guidelines.

Philosopher Daniel Dennett’s Approach to Providing Negative Criticism

Recently on the internet I came upon a post by Maria Popova titled, “How to Criticize with Kindness: Philosopher Daniel Dennett on the Four Steps to Arguing Intelligently.” There I learned that Mr. Dennett has provided the following guidelines for composing a successful critical commentary:

You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.
You should list any points of agreement (especially if they are not matters of general or widespread agreement).
You should mention anything you have learned from your target.
Only then are you permitted to say so much as a word of rebuttal or criticism.

I kind of like this. Whereas it is not inconsistent with the original five levels of providing negative criticism, it provides some additional ideas to consider.

Over the course of a week or two I’ll come up with some specific examples that demonstrate Dennett’s approach. Until then, my best wishes to you all,

Jeff

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Tags conflict management, conflict resolution, criticism, Daniel Dennett, dispute management, feedback, free social intelligence and emotional intelligence curriculum, negative criticism, providing criticism, psychological maturity, respect, Thomas Jefferson

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Psychiatric Name Calling: Is it Helpful?

Post author By Dr. Jeffrey Rubin
Post date October 6, 2014
14 Comments on Psychiatric Name Calling: Is it Helpful?

Today I offer a follow-up to my earlier post titled “Name Calling by Psychiatrists: Is it Time to Put a Stop to it?” Among the points that I had tried to make is that psychiatrists falsely claim that the names they use to describe patients are “diagnoses.” In actuality, all that they do is convert someone’s expressed concerns into medical jargon.

I received a great deal of positive and negative comments about the post from readers, but my focus today is on the negative ones. Most of them argue that in contrast to my position, they had personally found their psychiatric diagnosis very helpful.

Those who Found the Psychiatric Pathologizing Helpful

I just finished an excellent book on this topic by Lucy Johnstone titled, A Straight Talking Introduction to Psychiatric Diagnosis. There we find several quotes from people who received a so-called diagnosis from psychiatrists and spoke of its positive personal impact. For example, some felt that it provided relief at knowing “what was wrong.”

I had something that I could firmly grasp, and, you know, I could find out more and try to resolve it…[I] felt relief that this whole jungle was going to be sorted out.

Another person wrote,

It gave me the comfort of explanation…. When I was told I was depressed it gave me a framework of understanding and a first grip on what was happening.

Some felt that it gave them hope for treatment and support.

Illness meant treatment and the possibility of cure.

Acceptance of my illness was a turning point…. By accepting treatment I could actively seek the right medication, access support, and turn my life around.

I think I prefer my illness having a name because it makes me feel less lonely, and I know that there are other people experiencing my kind of misery.

Then there were those who felt it provided them freedom from blame and guilt.

Diagnosis implied that this was an illness and not my fault—important for someone whose depression has always been riddled with guilt.

Commentary

Although there are many, many people who feel this way, Ms. Johnstone points out that the relief that these people experience is based on their assumption that the diagnosis itself is valid. If it isn’t, they are simply being offered a circular explanation—“Why are my moods so up and down?” “Because you have bipolar disorder.” “How do you know I have bipolar disorder?” “Because your moods are so up and down.”

Keep in mind, as well, that these people came to view their so-called diagnosis as helpful without ever having an opportunity to compare the pathologizing approach to any alternative approaches. For example, what would be the reactions of these same people whom I have just quoted if they were provided an option that avoided simplistic, misleading terminology, while professional mental health providers and peer support groups assisted the person to find their own stories and provided a choice of treatment options?

Moreover, finding freedom from blame and guilt by playing the blaming-the-brain game may not be anywhere as helpful as the pharmaceutical companies would have us believe. Many of us have learned that we all, from time to time, do things that violate our image of our ideal self and spend some time suffering the consequences. We come to realize that we not only violated the image of the ideal self in the past, but we’ll no doubt do so again and again in the future. The experience of suffering over these lapses is the spur that, after a period of difficult reflection, eventually gets us off our butts, learn new skills and seek out the type of support that moves us to make improvements. It can take time for this to happen. It can take more time than we in our modern pressure pot world may feel we have any right to take, and our loved ones may lose their patience. However, in the long run, drugging these feelings away have always produced more harm than good.

Those who Found the Psychiatric Pathologizing Unhelpful

In contrast to those who tell of some positive reactions to psychiatric name calling, there are other people who tell a dramatically different story.

For a number of years, I accepted the medical model as a framework of understanding…. But I gradually came to appreciate drawbacks to the framework. My reading suggested the model might not stand up scientifically…. By the time I was entering my second decade of service use, the medical model, which I had initially found reassuring, seemed increasingly unsatisfactory, without the capacity to encompass the complexity of my interior or exterior life and give it positive value. As a result, I began to actively explore frameworks that better met my needs.

I already knew something was wrong with me. Now I knew I was mad…. The diagnosis becomes a burden… you are an outcast in society…. It took me years to feel OK about myself again.

My diagnosis label promoted despair and threatened to become a self-fulfilling prophecy.

I have been diagnosed with dysthymic disorder since I was thirteen. One kind of harm I suffered from receiving a diagnosis, in and of itself, was that it seemed so final and despairing to receive as a teenager. For me, having a diagnosis seemed so final. Like it wasn’t just a tempory issue that I was having, adjustment or adolescence or something, but this disorder that I was going to have for the rest of my life no matter what I did.

But the worse part of this, which I have only been able to shake within the last year…is the defectiveness I felt. Just kind of in some core way. Like I’m totally different.

I was so offended. I was really offended. I thought well, ‘F*** you! You’re attacking my personality; you’re attacking me. You’re attacking the very soul of me, you know; who I am, and what I am, that’s a disorder.

I no longer identify with my previous role as a severely ill psychiatric patient but a human being that is experiencing and surviving life in my own unique way… just like every other human being on this planet.

Commentary

In her book, Ms. Johnstone summarizes what she has learned from these quotes:

It is understandable that service users, reaching desperately for an escape from anguish, confusion, guilt and blame, might see diagnosis (at least initially) as ‘salvation’. However, these benefits may be bought at the high price of taking on profoundly destructive messages of defect, dangerousness, damage and despair.

In my view, we can come up with a much better approach to the psychiatric pathologizing of people, an approach that doesn’t label anyone, but rather, classifies mental health concerns. For those who found the pathologizing approach helpful, this alternative approach would provide the professional and peer support that they value without misleading name calling. Psychiatric terms confuse questions of fact with questions of value, and superficially declare that a person’s experience is bad when it may have some pluses and minuses.

Undoubtedly, there are kind and decent folk who have a very different position than I on this subject. In no way do I mean to suggest that those who hold a different opinion are stupid, for I have met many who are as bright as a cloudless summer day. If they want to continue to use the DSM approach, it will continue to be available. All that I seek, all that I hope for, is that those who are uncomfortable with the DSM approach, can still assess mental health services using an alternative. All that I seek is that we all take some time to think more deeply about the nature of melancholy, sadness and tears.

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Tags A Straight Talking Guide to Psychiatric Diagnosis, conflict management, conflict resolution, criticism, dispute management, DSM, Lucy Johnstone, mental disorders, mental health, mental health concerns, mental illness

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Women and Criticism

On this blog, I often discuss immature and mature ways to deal with criticism. The advice that I offer is designed to be helpful to males and females alike. But recently, in an Op-Ed piece in the New York Times, Tara Mohr argues that when it comes to criticism, women can benefit from advice specifically targeted to the unique cultural situation that they find themselves in.

The New York Times Article

Ms Mohr, in her thoughtful article titled “Learning to Love Criticism,” tells us:

Criticism stings for all of us, but women have been socialized to not rock the boat, to be, above all else, likable. By the time a girl reaches adolescence, she’ll most likely have watched hundreds of films, television shows and advertisements in which a woman’s destiny is determined not by her own choices but by how she is perceived by others. In those hundreds of stories, we get the message: What other people think and say about us matters, a lot.

In addition to these messages in the media, for centuries women have had less rights than men. Being likable, or at least acceptable to stronger, more powerful men, became a primary survival strategy. For many women around the world, this is still the reality.

Given this history, we might think that women have mastered the skills to insure that they are liked, but in the business world there is some evidence that problems exist.

A Recent Survey

In a recent survey that looked at 248 performance reviews from 28 different companies, both men and women gave more negative feedback to the women being reviewed. Here are a few examples:

“You can come across as abrasive sometimes. I know you don’t mean to, but you need to pay attention to your tone.”

“Your peers sometimes feel that you don’t leave them enough room. Sometimes you need to step back to let others shine.”

“The presentation ultimately went well. But along the way, we discovered many areas for improvement. You would have had an easier time if you had been less judgmental about R—‘s contributions from the beginning.”

This kind of negative criticism showed up twice in the 83 critical reviews received by men. It showed up in 71 of the 94 critical reviews received by women.

There are three possibilities that present themselves here:

1. The women received more negative criticism despite not acting in any distinctively different way than the men because of distinctively different expectations of how women “should” act;

2. The women who received more negative reviews actually acted distinctly different in certain ways than the men and it is these differences that led to the additional negative criticism;

3. It is a little of both.

An Informal Survey

Interestingly, from my perspective, are the results of an informal survey of someone I know who was intimately involved in evaluating and promoting personnel. Here, early criticism was about equal between men and women, but more women took the negative criticism they received to heart and made changes prior to their following evaluation. This ultimately led to their promotions. The majority of the men who got negative feedback seemed uninterested in making any changes and subsequently lost their opportunity for promotion.

From this, I think that it is not only possible, but perhaps even probable, that despite the pattern suggested in the more thorough survey, there is great variability across settings.

Some bosses may have an archtype that a great leader is a tough, no nonsense person who only projects a demanding sense of profits. Such an attitude will provoke a very different style of criticism around the office than one that supports the idea working for profits doesn’t have to mean that we must abandon basic principles of human dignity.

Let me just add that the person involved in providing and promoting personnel in the informal survey happened to be a master at providing very specific feedback. Consider the example provided above in which someone stated in a review:

“You can come across as abrasive sometimes. I know you don’t mean to, but you need to pay attention to your tone.”

Such a statement potentially can be helpful as one looks within and seeks to come up with a less abrasive way to respond in situations. However, the feedback would be far better if a supervisor, let’s call him Bill, invited a subordinate, let’s call her Mary, to a one-on-one meeting shortly after an abrasive incident occurred. At that meeting, Bill does several things. He gently explains that he is about to imitate how Mary had acted, using her tone of voice and what was said. Then, after imitating for her how she acted, he displays for her in a role-play how he would prefer she act when a similar incident arises. He then proceeds to ask Mary to imitate what he just acted out. Then he goes through this process with Mary until she can actually copy the less abrasive style to his satisfaction. If Bill provided this level of specific feedback, it would be potentially far more helpful then the two-sentence feedback that was actually provided.

Advice

I very much support the recommendations that Ms Mohr provides in her New York Times piece. For example, at one point she writes,

If a woman wants to do substantive work of any kind, she’s going to be criticized — with comments not just about her work but also about herself. She must develop a way of experiencing criticism that allows her to persevere in the face of it.

How can this be done? “A woman,” says Ms Mohr, “can identify another woman whose response to criticism she admires. In challenging situations, she can imagine how the admired woman might respond, and thereby see some new possible responses for herself.”

I won’t go into all of the recommendations of Ms Mohr, suffice it to say her article is well worth reading. But I do think it is essential to point out that a single article will not do the trick for most of us, women or men, who want to learn to become a master at dealing with criticism. It takes several months of regularly bringing before our minds examples of criticism, followed by a discussion of how to transform each specific example into something better. My blog provides one way to go about doing just this. Readers can begin with the introduction to this blog, and move forward at their own pace by clicking on the next newer entry post. Additionally, by reading the trilogy of novels that I’ve written, people become immersed for a few months in adventures that illustrate the struggle to seek respect even under the most trying circumstances.

Well, that’s this week’s edition of From Insults to Respect. Here’s to hoping you’ll join us again real soon.

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Tags conflict, conflict management, criticism, dispute management, disrespectful, insults, negative criticism, negative feedback, New York Times Op Ed, psychological maturity, respect, Tara Mohr, types of criticism, women and criticism

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Internet Meanies

One day I happened to be flipping through the New York Times when I came upon a story titled Dealing With Digital Cruelty by Stephenie Rosenbloom. It had been a year since I had written a post about a particularly sad incident of internet cruelty. Back then, 12-year-old Rebecca Sedwick had leaped to her death after being cyberbullied by a coterie of 15 middle-school children who urged her to kill herself. Upon reading the Times story, I decided to revisit this issue.

The Times article begins, “Anyone who has ever been online has witnessed, or been virtually walloped by, a mean comment.”

Because communication on the internet can provide anonymity and invisibility it can lead many to feel uninhibited. If someone is sitting right in front of you, there is a chance that a mean comment could lead to the insulter ending up with a fat lip or witnessing streams of tears running down a sweet face. Not so when all you see is some letters.

The Times article offers us some advice. “One way to become proactive is to ask yourself if those barbs you can’t seem to shrug off have an element of truth.” An example is provided by a writer, Mr. Pozen, who became particularly upset upon reading that his book was too “U.S.-centric.” Mr. Pozen considered that idea — and decided that the reader, despite not having put it particularly nicely, might be right. “So I thought, ‘Well, if I ever write another version of this book I ought to take that into account,’ ” he said.

While I was doing some research on this topic, I came upon another good example of this:

The writer, Gina Trapani, tells us how she would handle the following type of internet comment,

“Hey asshat, way to waste my time with a stupid article that has no original information in it whatsoever. I wish you and your web site would drop dead, dry up and blow away.”…Once I got over the name-calling and the death wish, I might ask myself: Was this article unoriginal? Could it have been more in-depth or relevant? If nothing else make a mental note of the core problem minus the meanness, learn from it and move on. Put your critics to good use instead of letting them make you feel bad.

It’s not always possible, of course, to learn something from a nasty comment. Some are baseless; some are crass.

Illustration by Credit Kristian Hammerstad — Illustration by
Kristian Hammerstad

The Times article tells us that it helps to keep in mind that some people think of their online life as a kind of game with rules and norms that don’t apply to everyday living, a game for which they do not feel responsible. If bloggers and people who use social networks keep this concept in mind, he said, they will see the psychology of aggressors, and their comments may be easier to take — and possibly ignore.

Moreover,

Harsh comments can also be made to feel less potent by directly disputing to yourself what was said. If, for example, someone writes, “You’re an idiot and no one likes you,” you can marshal evidence against it by reminding yourself, Stuart Smalley-style, of the obvious: You have an education, a job, more friends than you have time to see in a week.

Speaking of time, be mindful of when you choose to glance at your blog or social media feeds. Researchers have discovered that feeling blue or even being in a so-called neutral mood makes people more vulnerable to nasty comments. In other words: Stay off Twitter if you just bombed a presentation.

These are just a few of the thoughtful advice the article provides. If you find yourself troubled by this type of experience, I highly recommend that you give it a thorough read.

Have a great week!

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Tags anger, bullies, bullying, conflict management, disrespectful, insults, internet, negative criticism, New York Times, types of criticism

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Conflict Resolution and The Wisdom of Abraham

Post author By Dr. Jeffrey Rubin
Post date August 21, 2014
2 Comments on Conflict Resolution and The Wisdom of Abraham

Sometimes we observe people doing things that seem terribly wrong. We may then find, welling up from within, an urgent desire to provide negative criticism.

In earlier posts, in an effort to provide some guidance on how to avoid expressing our concerns in a form that can potentially make a bad situation far worse, I provided a description of 5 levels of maturity for providing negative criticism (see HERE). In many situations, by simply attempting to create a communication that is consistent with the level 5 description, we end up dramatically improving our chance to make a valuable difference. But there are certain subtle situations that require special considerations.

Sometimes the actions you hope to change are intertwined with certain entrenched worldviews. In these types of situations, to expect to encourage people all at once to make what might seem to them to be some enormous change, might be way too much to expect. How better to deal with these situations? In today’s post, I’m going to present a parable that I hope you will find helpful when dealing with these types of situations.

This little parable is based on a story that appears in the bible about Abraham. I’ve taken some creative license in its telling, and based on this altered narrative, I’ve come up with a dramatically different literary interpretation of its meaning than the typical religious interpretation of the actual biblical story. For those who have a deep sense of religion, I don’t mean any disrespect. I do realize that by using a biblical story in this way I may grate upon tender associations, but I simply am unable at this point to derive any alternative that contains this story’s emotional impact. In no way am I attempting to claim that it has some sort of religious authority that some of you may feel for the actual biblical story.

With that said, I now present the story of “The Wisdom of Abraham.”

The Wisdom of Abraham

A few thousand years ago a man named Abraham lived in a village whose inhabitants followed the religion of Ba’al. The village was bound to the economy of the land that depended on the regularity and adequacy of the rains. Anxiety about the rainfall was a continuing concern of the inhabitants and this gave rise to rites to ensure the coming of the rains.

Many of the elders of the community remembered a drought that was so severe that over half the village died of starvation. After that terrible year, some of the Ba’al leadership prayed and reported that their god had spoken to them and commanded that to avoid another similar severe drought the people of the village must sacrifice a couple’s first born child. The people reluctantly obeyed, and from that point on there had never been another drought quite as bad.

Now, in this community, it came to pass that Abraham had a wife, Sara, who, after many, many frustrating years of trying, she, at long last, became pregnant. When the community members heard about this, they all gathered in the village square.

The leader of the community, Hareesh, took out a knife with a golden handle encrusted with sparkling jewels. “Abraham,” Hareesh cried out so all could hear, “after all of your difficulties in getting Sara pregnant you have finally succeeded. God will indeed appreciate your great sacrifice when your child is born. All in the village are so fortunate, for because of your great sacrifice we will surely have a wonderful rainy season and our crops will be bountiful. Let us all thank god.”

“Well, um,” Abraham began to stutter, “um, well I know that in the past it was our tradition to sacrifice our first born child, but, um…”

“Abraham!” cried Hareesh in a booming voice, “there will be no buts about this matter. You will follow the will of god!”

Abraham saw the look on the face of this leader, and he glanced quickly over the faces of the others in the village and it was plain that if he was to object any more he and his wife would be put to the fire, and so he held his tongue.

On the day that Sara gave birth, all again gathered in the village square. And there stood Hareesh with the golden handled, jewel-encrusted knife. “Abraham,” he cried out, “do you want me to do the deed, or do you wish to do the deed yourself?”

“Last night,” Abraham replied, “I prayed and prayed, and then, just as I heard the first cry of my new born son, god oh mighty spoke to me and he did command me to do as other village fathers have done before me. God commanded that I indeed must sacrifice my son. Because of all that Sara and I went through to have this son, god has ordered that this sacrifice must occur in a special holy place up in the mountain in the region known as Mariah. I’m to take my best ram with me for it is a two-day journey to the special holy place and he will help to carry my supplies. I will also take two of my most capable servants. Give me the sacrificial knife and I will follow god’s commandment.”

“Abraham,” cried Hareesh as he fingered the gold handled jewel encrusted knife,” you must do the deed just as god has commanded. But bring back the dead body of your son so we can give him the respected burial he well deserves.” And then Hareesh handed the knife over to Abraham.

And so, Abraham took his son, along with his ram, and two servants up to the mountain. A few days later he returned with his son very much alive. Following beside him was Abraham’s two servants carrying the ram, which was dead, and it had the sacrificial knife stuck in him.

As soon as Abraham had been spotted descending from the mountain, the people of the village began to gather.

“Abraham, your son is still alive!” boomed Hareesh. “What is the meaning of this?!”

“Well,” said Abraham, “I did as god had commanded. On the third day of my journey, I looked up and saw the holy place in the distance. I said to my servants, “Stay here while I and the boy go over there. We will worship and then I will come back to you, having sacrificed my son, Isaac.”

“I placed my son on the holy site, and just as I reached back with the knife in my hand, the Lord called out to me from heaven, ‘Abraham! Abraham!’

“‘Here I am,’ I replied.

“And the lord said to me, ‘Do not lay a hand on the boy. Do not do anything to him. Now I know that you are my loyal servant, because you have not withheld from me your son, your only son. And I can see within you, Abraham, how hard it is to bring yourself to do this deed. I am a merciful god, and therefore, from now on no one in your village shall ever sacrifice their first born as a sacrifice for me. Instead, you must sacrifice one of your finest rams.”

“And so, I followed the lord’s commandment and, as you can plainly see, I killed the ram with the sacrificial knife.”

And as Abraham finished his story, his servants laid the dead lamb at the feet of the crowd standing before him. And suddenly a great cry rose up from one segment of the crowd, and Abraham saw that it was from all of the women who were currently pregnant. They were crying that the lord was merciful, and tears were running down their faces. They fell to their knees, yelling, Thank you oh merciful lord, thank you.” And the husbands, realizing they would not have to kill their first born, also began to cry out, “Thank you oh merciful lord, thank you!” And there followed quickly another wave of cries. This time it was from all of the young men and women who had recently married and knew that if this new change had not occurred, they too would have had to sacrifice their first born, and they were greatly pleased. And then, even the men who had sacrificed their own first born, seeing how thrilled their own young sons and daughters were at Abraham’s story, also began to thank god for being so merciful.

Now, Hareesh, and some of his followers, were somewhat skeptical of what Abraham had said, but seeing the great passionate joyful response from almost everyone in the crowd, he held his tongue. Later the leader said, “We will see how the rains come, and if there is a drought, we will know the truth.”

When the rainy season did come, there were at times some ups and downs. But, in the end, overall, there was great agreement that there had been an excellent harvest, and the people were pleased.

The following year, one day, Abraham, who had now become greatly respected in the village, announced to the people that while he was praying, the lord once again spoke to him, saying that he saw that many of the good people of the village who dutifully sacrificed their finest ram each year, were deeply grieved upon doing so. And therefore, the lord, being merciful, has now commanded me to tell you that no longer will we have to sacrifice a ram once a year, instead we must make a sacrifice by fasting once a year for a whole day, from sundown to the next sundown.

Now, most of the people liked this new change, but there were a growing number of villagers who felt that Abraham was beginning to take them too far away from the old ways. And this feeling grew. And in those days, people felt that the only way to settle this was to set up a war council meeting, plan a date to violently fight it out, and those who survived got their way.

But, on the day of the war council meeting, Abraham had many of his biggest warriors standing beside him. And he announced that while he was praying that morning, the lord again had spoken to him and he said, “Among those who want to follow the old ways I see that there are many with beautiful souls, and are good god fearing people. And among those who want to follow you, Abraham, there are also many with beautiful souls, and are good god fearing people. Both groups must live side by side in peace. And so I command that those who want to follow the old ways are to be free to do so, and those who want to follow my instructions to you, Abraham, are to be free to do so. Let both groups live together in peace.”

Many of the villagers were perplexed by this and said, “Hmmm, we can do that? You mean we don’t have to kill each other to decide this. Those who want to live the old way can live as they wish, and others can follow god’s instructions to Abraham?”

“Yes,” said Abraham. “Now let us all go in peace.”

The villagers who had been unhappy with Abraham, looked over at the big guys that Abraham had standing beside him, they looked over at Abraham and thought he was a pretty decent guy, and they started to warm up to this idea. And as the days passed, peace was found throughout the land.

Well, that’s my post for this week.

My Best,

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Tags Abraham, Abraham and Isaac, conflict management, conflict resolution, dispute management, free social intelligence and emotional intelligence curriculum, maturity, maturity levels, parable, The Bible, types of criticism, violence, wisdom