Categories
conflict resolution insults teasing

The Art and Abuse of Insults

offended5Many of my posts leave some feeling like I insulted them.  In one post, for example, I took the position that when it comes to responding to criticism there are four levels of maturity (see HERE).  Some people who respond to criticism in a way that matches the description of the immature levels let me know that they felt I had insulted them. In another post (see HERE), I took the position that psychiatrists do not really diagnose people with mental disorders; instead, they merely convert the expressed concerns of people into psychiatric jargon.  Here again, I heard from people who complained that I had insulted them.

offend7And so, when I published last week’s post titled “Insults By Jews As Works Of Art,” the negative reaction of some people had not surprised me.  What was a surprise is that the discussion that came out of these reactions proved to clarify and deepen my own understanding of the nature of insults.  In the hope that this may do the same for my readers, let’s take a look at what transpired.  Names and a few minor details have been changed to protect privacy issues.

The Exchange

Offended1Matt said that my “Insults By Jews As Works Of Art” post is inappropriate, and he suggested to the person who moderates one of the groups that we belong to that I be removed immediately.

I replied:

“In my opinion, the topic of insults is very appropriate.  Everywhere we look, whether at schools, the workplace, family gatherings or watching TV, insults occur, and sometimes this is just playful stuff, but too often it escalates a conflict, a fight breaks out, and occasionally someone needs medical attention.  On other occasions, the insults cross the line into bullying, people become depressed and some become suicidal.

offended2“With regards to Matt suggesting that I be removed from this group because of my recent post on insults, hmmm, maybe a curse would here be an appropriate response, something like:

“Matt, may you wake up tomorrow and find you’re stuck in a country where freedom to express opposing views is banned.

“I hope this is recognized as an attempt at a humorous quip.  I have no ill will toward Matt, although I do disagree with him on this issue. 

offended3“Rather than suggesting that I be removed from the group, I think it would have been much more helpful if he, and others who disagreed with what I had written, rewrote the sentence that is viewed as most objectionable so that it would be at least a little less objectionable.  Alternatively, or additionally, writing a brand new sentence that could be inserted into some specific place in the post would be far more helpful than a one-sentence criticism stating the post was not appropriate.  It is not too late to do this, and I encourage group members to do so.”

offended6One group member seeking to defend me, wrote:

“Your post was interesting as a sociological examination of a prominent ethnic group, its stereotypes, and its communal self-concept.”

Another wrote,

“This made my day Jeffrey, and made me laugh – thank you! Made me have a think about my roots as well!”

A couple of people disagreed with the idea that I should be removed from the group:

“What I like about it [your post] is that it is not vulgar.  Just benign insults that are insults.  It is like the Egyptian insult, “May you live in interesting times.” When these are translated to English, they kinda lose their meaning.  Most of the Jewish insults feel like they were translated from Yiddish; they have that flow.

“It can show students and adults that insults can be sophisticated and not vulgar, and with any luck, aren’t even recognized as insults until later.”

Jew and catholicA person that we will here call Nick wrote in part,

“I do believe you had good intentions behind your piece and would have not published it if you knew so many people would have taken it negatively. In other words, while I do not agree with you all the time I am not for banning you from this group. However, I do say all of this praying that you do understand why what you did is offensive and you are apologetic rather than trying to defend.”

I replied to Nick in part as follows:

offended4“Just to clarify, I believe my intentions were good, and I certainly did not intend to offend anyone.  However, I well knew that it would indeed offend some.  Since it is Black History Month, I’ll point out that Martin Luther King, whenever he wrote his speeches, had good intentions, did not seek to offend, but well knew his speeches were going to offend.  Mark Twain had his books banned, George Barnard Shaw was hated in many circles, and Salman Rushdie had people calling for his murder.

“There are two Yiddish sayings that might capture a little of what I’m trying to communicate.  The first is, ‘If you want people to respect you for your wisdom, just agree with everything they tell you.’ The second states that ‘A Rabbi that has not been thrown out of a congregation because of offending them is no Rabbi.’

“If you write opinion pieces, some will agree with you, some will disagree but appreciate hearing a different view of an issue, and some become offended.  That goes with the territory. Living up to a principle that one should never express an opinion that has any chance to offend means never expressing an opinion.

art1“Moreover, when in my last post I referred to some insults as works of art, what I meant to convey is this, true works of art are not just meant to be merely decorative.  Rather, they are meant to stir up, prod, challenge the thinking, and deepen the thinking of society.  I think great comedy is part of art, and I think Jews, Italians, Blacks, Methodists, and all other groups of people have some comedians who artfully express this form of art.  I happen to be Jewish, therefore, I know far more about Jewish humor than that of other groups, so I used that as an example.”

 Another person wrote:

teasing 3“Keep in mind that ALL humor is aggressive and hurtful in some way.  There is not one “belly-laugh” joke that does not attempt to hurt or belittle someone or something. No, puns don’t count – you don’t laugh, you groan.  I do not intend to live in a world without laughter, and we laugh when someone or something hurts!!!”

To this, another group member wrote that he felt this statement overgeneralized.  Among my friends, when we insult one another in a playful way, I think most of the time no one is getting hurt, and much laughter comes from this.  But there is an edge to many comedians who are seeking something beyond pure laughter.

Jon wrote,

“The Jewish cultural DNA is at least one part philosopher, one part cynic and one part humorist, among much else, of course.”

teasing 1Jon did find my title offensive, and proposed, as an alternative, “The Art and Abuse of Insults and Teasing – A Cultural and Historical Perspective.”  He pointed out that “This would highlight the universality, celebrate the creativity in humor, and hit us square between the eyes with the destructive power as we slide along that slippery slope.”

Nice.  Although I decided not to change the title, I do agree his was conceptually distinctly better than mine.  I had already published the post under the original title and to change it a week later could be confusing.  And I wondered if Jon’s title may come across as a bit too academic for the larger audience that the post seeks to interest and to do justice to the title would require a much longer piece that my post tended to be.  I did take part of Jon’s suggested title for this post.  Moreover, in order to demonstrate a little more of the universality of humor in the form of insults I now offer some non-Jewish examples.

Last week I mentioned that Rodney Dangerfield, a Jew, was a master at insulting himself.  Here’s Abraham Lincoln, a non-Jew, offering humor in a similar manner.Lincoln

Last week’s post pointed out that Don Rickles, a Jew, was a master at insulting people who were insulting him.  Here’s Winston Churchill, a non-Jew, at the same game:

Churchill

I, for one, don’t like this Churchill comeback. It strikes me as mean. Yet I know someone who brought it to my attention and he thought it was very funny. It is strange how two people can have such different reactions to such comments.

Here are a couple other insults demonstrating that the art is indeed universal:

offended7

Mark Twain

pope

Sally wrote:

teasing 4“It [my post] conflates deliberate personal insults, deliberate wishes of harm to another, consensual teasing, and comedic performance, and ties it up with an anti-Semitic bow.”

I replied:

teasing 2“Sally, I love your turn of phrase.  At the same time, I disagree with you that I conflated deliberate wishes of harm to another from consensual teasing. I made in my last post a distinct point of separating that issue as we move toward the end of the post.  Nevertheless, I will think about using in any future writings on this issue the part of your sentence that points to the need to avoiding conflating deliberate personal insults, deliberate wishes of harm to another, consensual teasing, and comedic performance.  This is very well said, makes the point I had wished to make clearer, and I thank you for this feedback.

“I didn’t mean to write in a way that suggested anything that could be interpreted as anti-Semitic.”

 Well, those are some thoughts from the feedback.  I hope that we can keep the dialogue going, particularly because there is urgency in our communities to address in helpful ways the very issues that we have been discussing.

———————

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
anger Bullied bullying conflict management conflict resolution criticism emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY Name calling negative criticism playful teasing taunting teasing types of criticism

THE ART OF PLAYFUL TEASING

TEASING 2Teasing is a game sometimes known as bantering, joshing, crackin’, rankin’, playing the dozens, and trash talk.  You are judged in part on the quality of your insults and also how well you keep your cool on being insulted.

Even the most mature people may like to play the teasing game, for they enjoy the duel of wits and the occasional humorous comeback.

MATURE VERSUS IMMATURE TEASING

Mature people are distinguished from immature people in this game by their lack of desire to hurt somebody in this game.  Their empathy helps them to realize that the smiles and the lighthearted tone they try to set throughout the game sometimes mask real tensions.  Thus, they keep their senses tuned to the subtleties of the repartee, and know when to back off when things begin to get too serious.

TEASING 4Less mature people, partly because of their lower levels of empathy, may think that the more awful they can make someone feel during this game, the better they are at it.  When the criticizers have themselves been humiliated by other immature people, they may come to be even more motivated to humiliate others as a way to take out their own pain on others.

IS PLAYFUL TEASING REALLY WHAT IS GOING ON?

TEASING 3If you find that you are being criticized and it doesn’t seem to be motivated by a desire to get you to improve, and you’re not sure what else may be the reason, my advice is to first theorize that it’s just some playful teasing.  If the criticism is provided with a smile, or by someone you know who likes to tease in a friendly way, you can be pretty sure that it is just for fun.  Then, if you reply with a smile and a comment such as, “That’s a good one,” it shows that you can take a little teasing without getting defensive.  If you want to take the game a little further, you can throw a friendly insult right back, like “Same to you, fellow.”  When you’ve had enough of the game, smiling and giving the other player a pat on the back can be a good way to draw the game to an end.

TEASING 8Sometimes you are not sure if playful teasing is the name of the game.  Then you have to be careful about throwing insults back at the insulter.  If it turns out that the criticizer’s comments are not meant to be playful teasing, throwing back insults might make the situation worse.  Here are some ideas that permit you to play along while providing you time to figure out what’s really going on.

After the first insult, consider responding in a kidding around way by crying, “OH YEAH!?”  As you do this, pretend, in an obviously joking around way, that you have become defensive at the insulter’s comment.  But then follow up your fake outrage with a broad smile.  This shows that you can play along with the insult while, at the same time, you can take a joke.

If the insulter again insults you in a manner that still leaves you uncertain if the person is just teasing, consider saying the following.  “It looks like you have some more missiles to send my way.  Okay, hit me with your best shots.  I already know that you think my nose is too big and my mother is a fool, so there’s no need to bother with those.  Go ahead.  I can take it.”

Then, if the insults continue, cry out, “Look out! Incoming torpedoes!  Mayday!  Mayday! I’m going down!  I’m sinking!  I’m sinking!” Then fall to your knees, and cover up your ears.

All of this allows you to continue to play along without throwing insults back at a criticizer who may not be playing the teasing game.  By the time you fall to your knees, if you still aren’t clear about what is going on, get back up and try saying in a concerned, caring way, “Listen, at first I thought you were joking around.  Now I’m not so sure.  Is everything okay?”

This often leads to the insulter revealing what is actually motivating this behavior.  But if the insulter walks away, and then begins to insult you on another occasion, it’s time to go down the list of other desires that motivate criticism (see HERE).

If you find that the person, or the group of people teasing you are playing the game of teasing in the immature manner—that is, just trying to make you feel as awful as possible—what can you do?   I suggest that you just give a quick nod at the comment and then get as far away as possible.  Then do your best to stay away from such people.

Now, I certainly realize it is not always easy to avoid a person or a group.  Students or bus monitors who ride the school bus are pretty much forced to be confined with a certain set of students for a period of time a couple of times each day.  TEASING 1Or the group you want to avoid might be in your classes.  As you leave the class you might be stuck walking down the hall with the criticizers.  In such cases, when you feel that you have reached your limit of dealing with the put downs, sometimes the following approach is worth a try.

To begin, this approach only requires that you learn to say two words—Please, enough.  That’s the easy part.  For some, learning how to say these words is the hard part of this strategy.

To use this technique, after two or three insults, say, in a very serious way, rather softly, but loud enough to be clearly heard, “Please.”  Then pause for about three seconds while looking firmly into the eyes of each person who has been teasing you.  Than say, “e” using the long “e” sound.  Then, after another second, say, “nough!”  When you look into the eyes of each of the name callers, you are NOT to glare at them in a threatening manner, with your eyebrows pressed to the middle of your forehead.  Rather, you are seeking to be firm and very, very, serious.

If immediately after you finish saying this, somebody begins to insult you again, repeat the same words in a similar manner, but this time say it distinctly louder, though just short of shouting.  At this point you are seeking to communicate that dire consequences are at hand.  You must be firm and look squarely into the eyes of each insulter once again.  Then you are to remain very serious while staring either out the school bus’s window or straight ahead where you are walking, but not at any one of the criticizers.  You are to remain silent, without talking to anyone, for the remainder of the period you are stuck together, looking the whole time like you are through fooling around and enough is enough!

When the end of the time period that you are stuck together comes, immediately take your stuff and hurry away from the group continuing to look like you are very much annoyed.

The next time you see them, again, turn very serious and silent.  If the group members don’t bother you, after a few minutes you can slowly begin to reduce the tension you have created.  If the group members again insult you at any time, be silent and serious while again staring out the window or, if you are walking, straight ahead.

tennis serveThe game of immature name calling is kind of like a tennis game.  In tennis, if someone hits the ball over the net to you and you refuse to hit it back, people will stop playing with you.  Similarly, if someone insults you and you remain silent, often the insulter will find the game too boring to continue.

Although the style I want you to consider comes fairly easy to some, others must learn it with someone who can model the right tone and expression.  Some people I worked with over the years found it hard not to put a smirk on their face after they said, “Please, enough!”  Some came off as embarrassed while they carried out the technique.  If you are not sure how you look while carrying out each step, observe yourself in a mirror.  Also run through a role play with a couple of friends or family members and ask them if it looks right to them.  Better yet, find out who directs plays at your school.  Find out the director’s office hours, and go and explain what you want to learn.

TEASING 7I encourage you to avoid becoming discouraged if you end up botching the performance the first few times you try this during practice sessions.  I’ve worked with students that at first kept cracking up throughout the process.  Every one of them eventually learned to effectively utilize this technique.  Five sessions, each lasting about fifteen minutes, can usually get a shy guy to put together an academy award winning performance.

TEASING 5There are times when those who are doing the teasing are being so cruel and relentless, that the wisest course of action is to inform authorities such as a school principal and the police.  This may take courage, but keep in mind that if you remain silent, not only will you continue to be cruelly treated, but so too will others.

———————
Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Categories
anger Bullied comic strip conflict resolution criticism dig for the conflict emotional intelligence insults jealousy Name calling negative criticism playful teasing psychological maturity social intelligence teasing types of criticism wisdom

INSULTS: A COMIC STRIP LOVER’S GUIDE

Teasing is a game sometimes known as bantering, joshing, crackin’, rankin’, playing the dozens, trash talk, and infighting.  You are judged on the quality of your insults and also how well you keep your cool on being insulted.

Even the most mature people may like to play the teasing game, for they enjoy the duel of wits and the occasional humorous comeback.

Consider the following Calvin and Hobbes comic.

Our two friends are getting pretty silly in this exchange.  I guess being silly is part of the fun.

Mature people are distinguished from immature people in this game, not by how silly the interactions are, but by their lack of desire to hurt somebody in this game.  They realize that the smiles and the lighthearted tone they try to set throughout the game sometimes mask real tensions.  Thus, they keep their senses tuned to the subtleties of the repartee, and know when to back off when things begin to get too serious.

Immature people can come across as mean when they tease.

In the above Peanuts comic, Lucy ends up smiling even though Violet ends up feeling upset.  I would have liked Lucy to show some concern about how Violet ends up feeling.

It is certainly understandable why Violet ends up feeling upset.  We all have a strong desire to be liked.  The fact that there are other people watching while Lucy teases Violet can make dealing with the teasing even harder.  But what if Violet, instead of going away looking upset, ended up responding to Lucy in the following way?

“Good one, Lucy!” says Violet with a smile.  “I guess you won this round.  Well done!”  Then Violet gives Lucy a respectful nod of her head before going on her way.

If Violet would have acted this way, it would have shown the other kids that she can take a little teasing without getting upset.  This seems to many people a sign of maturity.  We can’t expect everyone to have this level of maturity.

Apparently, in the comic below, Calvin went a little too far in his teasing.

I think a conflict has sprung up.

When I think about a conflict I think about the word DIG.  That reminds me to dig to find in the situation the desire, what is interfering with the desire, and someone who feels someone is guilty of doing something wrong.

DIG=Desire, Interfering, and Guilt

In the above comic, Calvin desires to create a situation that would lead to some fun but perceives his actions have led to a situation that is interfering with fun.  He feels he is guilty of doing something wrong.

Troubled by how Susie has reacted, Calvin becomes sad, and then he turns a bit angry.  It seems to me that his genuine concern for Susie’s feelings is a sign of emerging maturity.

In our next comic strip, we see Susie’s reaction to Calvin’s teasing.

The sadness that Susie feels is coupled with her recognition that, without Calvin, she would feel even lonelier than she does.

How might Calvin handle this situation?

Apologizing, for Calvin, is not an easy thing to do.  I wonder why?

In the next comic, we see that Susie is still trying to deal with Calvin’s insults.

Susie realizes that although words don’t hurt your body like sticks and stones, they still can hurt quite a bit.

When Calvin goes over to Susie to make up, he finds that it’s a struggle.

Sometimes when we try to fix a problem it doesn’t work.  That doesn’t mean we have to give up.  We can try again.

Sometimes someone who enjoys teasing does so in a manner that looks to someone watching on as not fun.

At other times, people who tease don’t realize that they really have created a very uncomfortable situation.

Sometimes when people call you names or insult you in some other way, you may not be sure why they are doing this.  One thing to try is to say, “I’m not sure why you are trying to put me down.  Is everything okay?  Are you mad at me about something?”

This often leads to the insulter revealing what is actually motivating this behavior.  But if the insulter walks away, and then begins to insult you on another occasion, it’s time to go down a list of other desires that motivate insults. By becoming familiar with these other desires, confusion can oftentimes be quickly brought under control and a plan generated to address the concerns of all involved parties.

Eight Different Reasons Why People Use Name Calling, Insults and Teasing

If you follow this blog you will become familiar with eight different desires that can motivate name calling and teasing.  This will help you to spot them even when you are beginning to feel defensive.  When you learn to see the real desire motivating the criticism, you will find it much easier to act wisely.

Below is the list of the eight desires.  It might be wise to print out this list and place it in a convenient place.  Then, whenever you are called names or teased, you can get it out.  By going down the list you might more quickly figure out what is going on.

The Eight Reasons for Insults List

The desires that oftentimes motivate name calling, insults and teasing are:

1. The desire to encourage or discourage some action.

2.  The desire to release stress because the criticizer is in a bad mood.

3.  The desire to take out on you what someone else did to the insulter.

4.  The desire to be left alone for some quiet time.

5. The desire to form a bond with a group by putting down non-group members.

6. The desire to test someone to determine worthiness to be admitted into a group.

7. Jealousy.

8. Playful teasing.

Well, there you have it, the eight desires that lead to name calling, insults and teasing.  You can already find some suggestions for dealing with most of the various types of desires from checking out some earlier posts.

  1. Criticism designed to encourage you to improve (see RESPONDING TO CRITICISM: FOUR LEVELS OF MATURITY and RESPONDING TO CRITICISM: THE MOST MATURE LEVEL)
  2. Playful teasing (see MAKING THE BUS MONITOR CRY: RATING HER RESPONSE)
  3. The desire to form a bond with a group by putting down non-group members (see MAKING THE BUS MONITOR CRY: WHY THE BOYS DID IT)
  4. Jealousy (see BEING CRITICIZED BECAUSE OF JEALOUSY)
  5. The criticizer is in a bad mood (see RESPONDING TO CRITICISM WHEN IT IS BEING PROVIDED BECAUSE THE CRITICIZER IS IN A BAD MOOD)

In future blog posts we’ll explore all of these issues more thoroughly.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Categories
anger conflict resolution criticism emotional intelligence Joe Biden Mitt Romney negative criticism Paul Ryan playful teasing President Obama presidential debates psychological maturity types of criticism wisdom

RESPONDING TO CRITICISM: LESSONS FROM THE PRESIDENTIAL DEBATES

If you have been following this blog, you know that lately we have been working on becoming masters at dealing with criticism.  One important lesson that we have focused in on is that in designing our response to a particular criticism it is crucial that we figure out why the person is criticizing us.

Let’s say, for example, that John, upon entering my home and noticing the TV show I’m watching, criticizes me, saying, “Jeff, you’re an idiot for watching this stupid comedy.”  As he says this, I look at him and see from his eyes and the way he says it, that his comment is designed with the genuine hope I might make some improvement in my TV viewing habits.  In that case, a reasonable reply to John’s criticism would be to say warmly, “I appreciate your concern, John.  I think it does make some sense that I start thinking about how much time I spend watching lightweight shows.”   Such a response would show John that I respect what he has to say enough that I’m willing to give it some real thought.

Now, what if John had used the exact same words to criticize me about the comedy show that I’m watching, but I notice that he has a twinkle in his eye and that he watches the same show.  I put this together with the fact that I know John likes to playfully criticize people.  Under this set of circumstances, a reasonable reply to John’s criticism would be to look directly into John’s eye, give him a light chuckle and then a nod of my head.  This would show him that I can take a little kidding around without getting defensive, and that I appreciate his attempt at a little humor.

Just as it makes sense for us to figure out why someone is criticizing us in order to design the best way to respond to the criticism, it makes an equal amount of sense for the president and vice president, as they prepared for their debates, to try to figure out why their opponent in the debate might seek to criticize them.

President Obama versus Governor Romney

Perhaps the president, while preparing for the debate, thought, “My opponent will be criticizing me to convince other voters to vote for him.”  But actually that thought would have been too imprecise.  More likely, the president thought that his opponent was interested in convincing only a small group of voters to vote for him–those who were still undecided and lived in the “battleground states” such as Ohio and Florida.

An analysis of this group of voters indicated that they hate it when the candidates are nasty and uncivil against their opponents.  As Ben Feller of the Associated Press wrote last night, “The danger for the aggressor is that both campaigns know the remaining undecided voters at home want answers for them, not partisan bickering.”  And so, President Obama, understanding this, was friendly with his opponent, Governor Romney,  and avoided personal attacks.

After the debate, many declared that the president lost the debate.  And it is true that nationally, Governor Romney did get a clear bump from his debate performance.  But according to Gail Collins of today’s New York Times, in the election-deciding battleground states that matter, most polls suggest the first presidential debate has not had a significant impact.  The president had a lead before the debate, he wanted to avoid significantly damaging that lead, and he largely succeeded.

Vice President Biden versus
Congressman Ryan

Now, in contrast to how President Obama acted toward his opponent in his debate, Vice President Joe Biden in his debate with Congressman Paul Ryan abandoned his boss’s caution.  He called some of his opponent’s ideas “a bunch of malarkey,” repeatedly interrupted Ryan, and made smirks when he was speaking.

Furthermore, Biden derisively laughed at some of Ryan’s comments and waved his hands in disgust.

This raises the question, “Didn’t Biden want to influence the same group of voters that President Obama wanted to influence?”

Actually, it turns out that this was not an issue for Biden or his opponent.  Authoritative analyses have indicated that vice presidential debates simply never influence the outcome of presidential elections.  Given that, Biden properly should have asked himself, “Whenever Ryan criticizes me during the debate, what does he hope to achieve?”  The most probable answer is that Ryan saw this as an opportunity to gain some respect as a leader in case he wants to run for president in the future.  With that in mind, according to Gail Collins, Biden “spent the entire run-up week listening to Democrats beg him not to be passive. It’s a wonder he didn’t run onto the stage and instantly bite Ryan on the ankle.”

It’s interesting that after the vice presidential debate polls indicate that about an equal number of people felt Biden won and Ryan won.  My research indicates that when a typical person, let’s call her Mary Doe, criticizes another person, Mary would lose respect for the person she is criticizing if the person responded like Joe Biden did.  And yet about half of those viewing the debate seemed OK about how Biden had acted.   How can that be?

Keep in mind that viewers of the debate saw Biden not criticizing them, but rather, someone else.  My guess is that some people who viewed the debate said to themselves, “If Biden responds to criticism from Ryan like the way he did, that’s how he would treat me if I ever criticized him.”  These people probably ended up losing respect for Biden.  Other people who viewed the debate focused in on the fact that they didn’t like Ryan’s answers and loved the fact that Biden had made it absolutely clear that he didn’t like Ryan’s answers as well.  This group of people probably ended up respecting Biden even more.  For this group of people, perhaps it never occurred to them that if Biden treated Ryan this way he could have just as easily treated them that way as well.

So there you have it, some lessons from the presidential debates.  I hope the biggest lesson that you take from this is that to become a master at responding to criticism you would be wise to seek to figure out why someone is providing you the criticism.  That can be a crucial guide to help you to design your response.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Categories
anger Bullied conflict resolution criticism emotional intelligence jealousy negative criticism psychological maturity stress types of criticism wisdom

PROVIDING NEGATIVE CRITICISM: FIVE LEVELS OF MATURITY

Welcome to From Insults to Respect. Recently I have been discussing a model that describes five levels of maturity when responding to criticism. Today, we switch gears, and take a look at a model that describes five levels of maturity when providing criticism.

The Five Levels

Below you will find preliminary descriptions of how people at five developmental levels of maturity provide criticism, that is, criticism that points out what we don’t like about someone’s actions, beliefs, or appearance.  Level one is the most immature and uses observations of babies as its starting point.  Each successive level is more mature:

  1. This level requires displaying one or more of the following:
  • Cries without stating what the crying is about
  • Physically attacks the person being criticized
  • Damages property

Although these three descriptors may not sound like providing criticism, in some situations we can see that it is the very beginning of the development of this skill.  Let’s say Jill takes baby Bob’s crayon away believing he is done with it.  Bob begins to cry and takes a swipe at Jill.  She manages, by moving away, to avoid Bob’s swipe. Bob now looks even angrier and crumbles up a piece of paper and flings it on the floor.  An observer to this may conclude that Bob, in a sense, is criticizing Jill for taking the crayon.   

   

   

   2.  This level requires displaying one or both of the following:

  • The criticizer does not explain what the offending behavior is, but instead expresses displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. (For example, someone might be making too much noise and the criticizer might turn to the noise maker and glare, or cry out, “Jerk!”)
  • Threatens bodily harm regardless of what else is said.


 

     3.  The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.

 

 

 

 

 

 

 

   4.   The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning, glares, insults, threats, or shouts.

   5.  When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the person who is the target of the criticism, and the situation that he or she is in.  As a result of such considerations, the criticizer may decide to alter the criticism.

  • Person variables that are considered:  From observing how the person to be criticized handled criticism in the past, he or she determines which of the five levels of responding to criticism is most characteristic of the individual. (For example, if someone tends to physically attack the criticizer when criticized and is big enough to cause real bodily harm, then a decision is made either to not provide the criticism or to provide it only when there is sufficient security, or else someone else is employed to provide the criticism who is capable of dealing safely with the attack prone person.)  Other person variables considered are how sensitive the person is when criticized, is the person to be criticized currently in an angry or sad mood, is the criticism likely to be perceived as particularly difficult to bear, versus something likely to be viewed as a relatively minor matter, and if the criticizer’s relationship with the person to be criticized is less than ideal.  Depending on such variables, consideration is given to waiting until the person is in a pleasant mood and enlisting someone else to provide the criticism such as a more neutral person, a friend, or someone who is admired by the person who will be criticized.  When the person to be criticized is particularly sensitive about an issue, a fictionalized story with a character who displays the offending behavior may be presented, and then the character’s behavior is discussed.
  • Situation characteristics that are consideredAre there other people around that will lead to face saving behavior coming into play?  Is there enough time set aside to process the criticism?  Has the person who is to provide the criticism been providing too much negative criticism in too short a period of time? (In this case, consideration is given to waiting until some time goes by in which some positive things are said over the course of several days before hitting the person to be criticized over the head yet again!)

PRACTICE

A good way to become familiar with the five levels is to cut out comics from the paper that illustrate someone providing criticism to someone else.  Then, from time to time compare the descriptions of the five levels to how the character in the comic provided the criticism and then see if you can choose which level best matches the criticism style.  For example, in the Peanuts comic that I used above to illustrate a level five response, with Lucy deciding to give Charlie some time to calm down, I actually altered the last panel in the comic for educational purposes.  The real comic, in its entirety appears below.


In this comic, if you will, compare Lucy’s criticism to each of the five levels and see if you can choose which level is the best match.  In coming weeks, we’ll be practicing these types of skills in a variety of fun ways.

———————————
Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Categories
Bullied conflict resolution criticism emotional intelligence Karen Klein Making the bus monitor cry playful teasing psychological maturity

MAKING THE BUS MONITOR CRY: RATING HER RESPONSE

Those following this blog have been reading about the five levels of maturity for responding to criticism(see May 13th post and May 27th post).  How well did Karen Klein, the 68-year-old grandmother who many of us witnessed in a YouTube video, do?  There, during a 10 minute episode, middle school students hurl a barrage of criticism at her.  One asks for her address because he says he wants to go urinate on her door.  Another tells her that she doesn’t have a family because “they all killed themselves because they didn’t want to be near you.”

WOW!  These are pretty cold things to say!

Some of the boys went beyond words, poking her as soon as her sight was directed away from them.  One boy reached over and poked her on the side of her breast.

Such behavior goes well beyond criticism and enters the realm of abuse.

Karen Klein responded with periods of trying to ignore the responses and tearfulness.  After the episode was over, she was questioned by authorities and media and she came across to me as a sweet lady who went through a very uncomfortable experience.

If we were to try to use the five levels of maturity to determine if Karen Klein’s response to criticism was mature or immature, this would be rather unfair.  Yes, her crying and efforts to ignore the criticism are viewed, according to the five levels, as among the more immature responses.  But the five levels of responding to criticism are designed to describe the levels of maturity for handling just one type of criticism—criticism that is intended to help the person being criticized to improve in some way.  It is quite clear from the ten minute YouTube video that the criticisms that the middle school students were bombarding Ms. Klein were NOT intended for this purpose.

By following this blog, you will come to identify eight different reasons why people criticize others.  Once you can quickly identify the reason for the criticism, you will be in a much better position to come up with a mature way to respond to the criticism.  For example, in addition to the type of criticism that is intended to encourage a person to improve, there is a type of criticism used to play a game we will call “playful teasing.”

Playful Teasing

Teasing is a game sometimes known as bantering, joshing, crackin’, rankin’, playing the dozens, and trash talk.  You are judged in part on the quality of your insults and also how well you keep your cool on being insulted.

Even the most mature people may like to play the teasing game, for they enjoy the duel of wits and the occasional humorous comeback.

Mature people are distinguished from immature people in this game by their lack of desire to hurt somebody in this game.  Their empathy helps them to realize that the smiles and the lighthearted tone they try to set throughout the game sometimes mask real tensions.  Thus, they keep their senses tuned to the subtleties of the repartee, and know when to back off when things begin to get too serious.

Less mature people, partly because of their lower levels of empathy, may think that the more awful they can make someone feel during this game, the better they are at it.  When the criticizers have themselves been humiliated by other immature people, they may come to be even more motivated to humiliate others as a way to take out their own pain on others.

If you find that you are being criticized and it doesn’t seem to be motivated by a desire to get you to improve, and you’re not sure what else may be the reason, my advice is to first theorize that it’s just some playful teasing.  If the criticism is provided with a smile, or by someone you know who likes to tease in a friendly way, you can be pretty sure that it is just for fun.  Then, if you reply with a smile and a comment such as, “That’s a good one,” it shows that you can take a little teasing without getting defensive.  If you want to take the game a little further, you can throw a friendly insult right back, like “Same to you, fellow.”  When you’ve had enough of the game, smiling and giving the other player a pat on the back can be a good way to draw the game to an end.

Sometimes you are not sure if playful teasing is the name of the game.  Then you have to be careful about throwing insults back at the insulter.  If it turns out that the criticizer’s comments are not meant to be playful teasing, throwing back insults might make the situation worse.  Here are some ideas that permit you to play along while providing you time to figure out what’s really going on.

After the first insult, consider responding in a kidding around way by crying, “OH YEAH!?”  As you do this, pretend, in an obviously joking around way, that you have become defensive at the insulter’s comment.  But then follow up your fake outrage with a broad smile.  This shows that you can play along with the insult while, at the same time, you can take a joke.

If the insulter again insults you in a manner that still leaves you uncertain if the person is just teasing, consider saying the following.  “It looks like you have some more missiles to send my way.  Okay, hit me with your best shots.  I already know that you think my nose is too big and my mother is a fool, so there’s no need to bother with those.  Go ahead.  I can take it.”

Then, if the insults continue, cry out…

Illustration by Eric Sailer

All of this allows you to continue to play along without throwing insults back at a criticizer who may not be playing the teasing game.  By the time you fall to your knees, if you still aren’t clear about what is going on, get back up and try saying in a concerned, caring way, “Listen, at first I thought you were joking around.  Now I’m not so sure.  Is everything okay?”

This often leads to the insulter revealing what is actually motivating this behavior.  But if the insulter walks away, and then begins to insult you on another occasion, it’s time to go down the list of other desires that motivate criticism.  We will be reviewing these in coming weeks.

If you find that the person, or the group of people teasing you are playing the game of teasing in the immature manner—that is, just trying to make you feel as awful as possible—what can you do?   I suggest that you just give a quick nod at the comment and then get as far away as possible.  Then do your best to stay away from such  people.

Now, I certainly realize it is not always easy to avoid a person or a group.  Students or bus monitors who ride the school bus are pretty much forced to be confined with a certain set of students for a period of time a couple of times each day.  Or the group you want to avoid might be in your classes.  As you leave the class you might be stuck walking down the hall with the criticizers.  In such cases, when you feel that you have reached your limit of dealing with the put downs, sometimes the following approach is worth a try.

To begin, this approach only requires that you learn to say two words—Please, enough.  That’s the easy part.  For some, learning how to say these words is the hard part of this strategy.

To use this technique, after two or three insults, say, in a very serious way, rather softly, but loud enough to be clearly heard, “Please.”  Then pause for about three seconds while looking firmly into the eyes of each person who has been teasing you.  Than say, “e” using the long “e” sound.  Then, after another second, say, “nough!”  When you look into the eyes of each of the name callers, you are NOT to glare at them in a threatening manner, with your eyebrows pressed to the middle of your forehead.  Rather, you are seeking to be firm and very, very, serious.

If immediately after you finish saying this, somebody begins to insult you again, repeat the same words in a similar manner, but this time say it distinctly louder, though just short of shouting.  At this point you are seeking to communicate that dire consequences are at hand.  You must be firm and look squarely into the eyes of each insulter once again.  Then you are to remain very serious while staring either out the school bus’s window or straight ahead where you are walking, but not at any one of the criticizers.  You are to remain silent, without talking to anyone, for the remainder of the period you are stuck together, looking the whole time like you are through fooling around and enough is enough!

When the end of the time period that you are stuck together comes, immediately take your stuff and hurry away from the group continuing to look like you are very much annoyed.

The next time you see them, again, turn very serious and silent.  If the group members don’t bother you, after a few minutes you can slowly begin to reduce the tension you have created.  If the group members again insult you at any time, be silent and serious while again staring out the window or, if you are walking, straight ahead.

The game of immature name calling is kind of like a tennis game.  In tennis, if someone hits the ball over the net to you and you refuse to hit it back, people will stop playing with you.  Similarly, if someone insults you and you remain silent, often the insulter will find the game too boring to continue.

Although the style I want you to consider comes fairly easy to some, others must learn it with someone who can model the right tone and expression.  Some people I worked with over the years found it hard not to put a smirk on their face after they said, “Please, enough!”  Some came off as embarrassed while they carried out the technique.  If you are not sure how you look while carrying out each step, observe yourself in a mirror.  Also run through a role play with a couple of friends or family members and ask them if it looks right to them.  Better yet, find out who directs plays at your school.  Find out the director’s office hours, and go and explain what you want to learn.

I encourage you to avoid becoming discouraged if you end up botching the performance the first few times you try this during practice sessions.  I’ve worked with students that at first kept cracking up throughout the process.  Every one of them eventually learned to effectively utilize this technique.  Five sessions, each lasting about fifteen minutes, can usually get a shy guy to put together an academy award winning performance.

There are times when those who are doing the teasing are being so cruel and relentless, that the wisest course of action is to inform authorities such as a school principal and the police.  This may take courage, but keep in mind that if you remain silent, not only will you continue to be cruelly treated, but so too will others.

———————
Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.