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anger challenge conflict resolution threats

Exaggerating the Benefits of Anger

“Are you going to vote for the new school facility plan, Marc?”

“No, Phil.  It calls for combining the two high schools in our town so that there will be nearly 2,000 students in the combined school.  I prefer small schools.  I say, keep them small, keep them personal.”

angry manTurning red and glaring into Marc’s eyes, Phil begins to holler, “What are you, stupid? We can’t afford two high schools in this town.  You’re nuts!”

The next day.  “Hi Marc, you still going to vote against the combining the two high school plan?”

“You know, Phil, I’m hesitant to discuss anything with you.  You get angry and you begin to put me down and you start with the glares….”

“Oh, don’t be a baby, Marc.  Don’t you know that anger is a good thing. Research shows it can make us push on towards our goals in the face of problems and barriers. And hiding anger in relationships can be detrimental. When you hide your anger, your partner doesn’t know they’ve done something wrong, so they keep doing it. That doesn’t do your relationship any good. There’s also some evidence that anger can be useful as a negotiation strategy.  If people see that you are angry, studies show that the other party will make more concessions.” 

angry womanNow, it is not hard to understand why Phil, and others, might make such statements about anger. After all, if you go on the internet and glance at some of the articles that come up in search engines when we insert in the search box the words, “benefits of anger,” people can get a similar impression as Phil.   There is, for example, “The Upside of Anger: 6 Benefits of Getting Mad,” or “When Anger is a Plus,” etc.  However, a careful reading of the actual research studies lead one to dramatically different conclusions.

The two biggest mistakes that people make when interpreting the research on this topic is, 1. not taking a good look at what the expression of anger is being compared with, and, 2. not noticing how broadly the term anger is defined.  Let’s focus quickly on these two types of mistakes.

Not Taking a Good Look at What the Expression of Anger is Being Compared With

Black assertiveIf people only told their partners in their relationship what they feel he or she did wrong when they become angry, then there probably are times when the expression of anger might do more good than never saying anything.  In such studies, comparing the expression of anger with saying nothing is, in my opinion, potentially misleading.  People can learn to provide negative criticism in a far more helpful way than what we typically call anger (see my post titled “Providing Negative Criticism: Five Levels of Maturity).

negotiatingFor the negotiation studies that found that people who became angry did fairly well compared to some other subjects who did not become angry, again let’s look at what “becoming angry” was compared to.  Those who didn’t become angry really didn’t care all that much about whether or not they obtained the reward.  They did make some halfhearted effort to achieve it, but then quickly gave in.  Those folks who were confronted with someone who was angry and ended up settling for something that was less than what they would have settled for if they were confronted by someone who was not angry, also had little of real value at stake.  They were also given extremely few options to use in the negotiation.  Under these types of situations, a person might prefer to give the other party, if he or she becomes angry, a little more than they might otherwise do rather than to put up any longer with what felt to them like abuse.

What would have happened if the study would have compared not only a group of people who portrayed anger during the negotiation process with a group who didn’t, but also looked at a group of individuals who were well trained to respond to negotiation situations with “challenge?”

FondaChallenge allows you to accomplish all of what anger positively does without anger’s negative consequences.

In brief, challenge has us:

  • Working up a heightened sense of determination to achieve our desire
  • Meanwhile, we consider the twin beliefs that the stress we have been experiencing is normal and fulfillment is not found in easy comfort, security, and routine, but rather in the continual growth in wisdom through what is learned from negative and positive experiences of an active, changing life[1]
  • Then, we take a deep breath and resolve to get down to the task at hand—carrying out a two-step process.

Step 1.  Consider if the most obvious resolution is sufficient.  

BuddhaIn such cases in which you become convinced that the resolution that you came up with poses no serious risks, it makes sense to you, and you feel comfortable with it, the only job you have left is to carry out your plan with charm, courage, and determination.  However, if the most obvious solution does pose a serious risk, or you just don’t feel comfortable with it for any reason, it’s time to go to Step 2.

Step 2.  Carrying out a more complete decision process. 

anger challenge2 imagesThere are numerous benefits that occur when we learn how to transform anger into challenge. Just becoming angry is, of course, far easier in the short term, but excellent studies demonstrate that those who learn to respond to difficult situations with challenge, in the long run do far better than either just becoming angry or making halfhearted efforts.

Learning to respond to anger-arousing situations with challenge takes some practice, but it can be achieved with practice.  You can find free practice sessions HERE, and HERE, and HERE.

Moreover, a great way to learn how to transform anger into challenge is hero coverfightsloveto read the “Cool Steve” trilogy, a series of three novels that portrays a coming of age tale that takes psychological suspense to new heights and sophisticated humor to new lows. Struggling to find respect, our hero faces many of the same struggles we all faced while growing up, and a few not so typical ones as well. Mistakes are made, but in the end, the value of challenge is portrayed in a manner you will long remember.

And so, either to respond with anger or not to respond with anger are not really our only two choices. Not responding with anger actually involves many different choices and one of them, transforming anger to challenge, is one of them, and a distinctly better choice than giving free range to anger.

Not Noticing How Broadly the Term Anger is Defined

anger definitionIn seeking to understand studies that seem to suggest that anger can be beneficial, it helps to look at how anger is defined in those studies.  In one study that seems to suggest anger is helpful, the authors make a distinction between constructive anger and destructive anger. They then explain that it is constructive anger that can be beneficial.  What they call constructive anger is responding to frustration without name calling or shouting, but with determination to achieve a goal.  This sound to me more like challenge than anger.

frustrationIn another study that talks about the benefits of anger, it was actually mild frustration that was beneficial in increasing motivation to achieve a goal. Despite this, as the authors wrote up the study results they claimed that frustration was a lot like anger, and therefore the results may suggest that anger is beneficial.  A quick glance at this study’s results can mislead people because some people who become frustrated don’t begin to yell at people around them, nor do they start to throw insults and threats at them.  They may, instead, feel challenged to vigorously respond in a constructive, problem solving manner, and it is these people who may be the ones responding in a more beneficial way than those who act in a manner that is clearly anger. angry woman2Calling anger, frustration, and challenge all forms of anger, can confuse people into thinking all expressions of anger are beneficial.  It would be far better to use words that clearly distinguishes these experiences so that people would be less likely to end up exaggerating the benefits of anger.

OK, so those are some thoughts to ponder for this week.  I hope you’ll join us again sometime next week for another presentation on dealing with anger, conflict and respect.


[1] The value of this attitude is discussed in: S. R. Maddi, D. M. Khoshaba, R. H. Harvey, M Fazel, & N Resurreccion, 2011, “The Personality Construct of Hardiness, V: Relationships with the Construction of Existential Meaning in Life,” Journal of Humanistic Psychology, 51(3), 369-388.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

 

 

Categories
anger Bullied bullying conflict resolution insults parenting taunting threats

Suing Fellow Student For Bullying

On this blog, from time to time I provide some commentary on news stories involving bullying.  There was the case of students tormenting a 68-year-old bus monitor:

And another one in which a 12-year-old girl leaped to her death after more than a year of being cyberbullied:

Rebecca Sedwick

And several others as well.

Another Example

This week I want to discuss a story about some parents who are trying a different approach to addressing the bullying problem.  According to a June 18, 2014 story by NBC Chicago, a fourth-grader is suing another fourth grader for bullying him.

Joaquin Del Core
Joaquin Del Core

Contending he has been the victim of bullying which spanned his entire third-grade year, Matthew and Deveri Del Core filed the suit Tuesday on behalf of their son Joaquin, naming a classmate identified only as “C.A.”, along with the boy’s parents, the school district, and Jeffrey Brusso, principal of Robert Frost Elementary.

The lawsuit alleges that Joaquin had been the victim of almost weekly attacks, ranging from hitting, punching, and kicking, to more violent threats.  He would wake up at night screaming and crying, terrified, and did not want to go to school.

Joaquin’s parents filed repeated police reports and met with the school, to no avail. In one of those reports, an investigating officer notes that the alleged assailant’s parent said he had “anger issues.”

“The school said they were taking action and assured us it wouldn’t happen again, and it would just keep happening,” Joaquin’s father said.  “(They would say) ‘Yes, we’ll handle it, rest assured…’ and then it would happen again a week later!”

So far the case is not going too well from the perspective of Joaquin’s parents:

Robert Frost schoolWithin hours of filing the complaint in Cook County Circuit Court, Ms. Del Core said she was fired from her job in the Robert Frost Elementary cafeteria.  A termination letter from the school’s cafeteria contractor, said she was being fired ‘at the request of the client,’ because actions she had taken ‘have been detrimental to the physical and mental well-being of students and staff.’

The family’s attorney, Joel Handler, said he would now amend the complaint, to include a charge of retaliatory discharge against the school, for firing the boy’s mother.  For their part, the parents said they hoped the lawsuit sends a message.

“Kids, all kids, need to be in a safe and healthy environment to learn in, because learning fuels the rest of your life,” Matthew Del Core said.  His wife suggested that the suit might actually help the alleged assailant. “This isn’t just about our son any more,” she said.  “This is about the child that’s been bullying our son, that he gets the help that he needs, and that the school provides it for him.”

Commentary

In the above example, I am relying solely on the NBC Chicago story.  I have no first-hand knowledge about what has actually taken place.   And of course the story is still unfolding.  But I have no doubt that incidences such as the one I just described occur regularly in our schools.

Bullying stories have been in the news a couple of times this month alone. The Inquisitr, for example, reported on June 21, 2014 that 14-year-old Noel Estevez, who was bullied by the same kid for months, recently snapped and stabbed his tormentor to death.  In that case, witnesses stated that the boy who was stabbed was part of a group that bullied Noel so relentlessly that the eighth-grader even tried suicide, causing him to miss several months of school.
In a previous post, I made several suggestions for schools to address these types of problems.  But what can parents do if they see their child being treated in this awful manner after trying as hard as possible to work effectively with the school and police and the tormenting just continues?
Judging from the comments that have been coming in on the story about Joaquin filing his lawsuit, there is a great deal of support for this type of action.  For example, one person wrote:
Kudos to the family. My child attended a Catholic Jr. High and was subject to similar attacks by classmates. While the school acknowledged the issue, nothing was done until a lawyer friend of mine sent a letter to the school indicating one more occurrence and we would file suit. Low and behold, the administration addressed the matter with suspensions and other disciplinary actions immediately following. Hated to take such extreme measures but my child’s grades hit rock bottom, became extremely withdrawn and no longer wished to socialize with “real” friends. Good luck to the family and hopefully these actions will prevent another child from having to endure the same.
Another wrote:
Good for you – one of the few parents that are willing to ferociously advocate for your child and do what is necessary to protect your child. This happens more frequently than many people realize throughout the country. Brilliant bringing the media into it – now that this story is gaining national attention, perhaps many more parents with children subjected to this type of bullying while the district tries to brush it under the rug will now be willing to step in and confront those in authority who fail miserably in protecting their charges. It happened to my child, also, and I had to do the same thing before our school district caved and took care of the problem after almost two years of discounting/ignoring it.
Please join the discussion by leaving a comment in the reply box below.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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Providing Criticism with Shouting, Insults and Threats: Is There a Place for It?

“Left turn!” hollers the drill sergeant to his new recruits.

Private Smith begins to turn right, but catches his mistake as he notices the other recruits turning in the correct manner.  He manages, although a bit clumsily, to end up turning left.

“Boy, don’t you know your left from your right?” the drill sergeant shouts in Private Smith’s face.

“Yes, Drill Sergeant.”

“I’m so glad to hear that, boy!” shouts the drill sergeant. “Now listen-up you stupid maggot! If I order you to turn left, you turn left! Do you got that, boy?!”

Yes, Drill Sergeant.”

“If I catch you turning right again when I order you to turn left I’m going to have you scrubbing the latrine with a toothbrush for a week. Do you got that, boy?!”

“Yes, Drill Sergeant!”

In the above scenario, we see an example of a sergeant providing criticism, and as he does so, he shouts, insults and threatens Private Smith. The army leadership believes that for this type of situation this style of providing negative criticism is helpful.

sergeant 2sergeant 1

How does the army’s views on providing negative criticism compare to mine?

Providing Negative Criticism: Comparing My Approach with that of the Army’s

Regular readers of this blog know that I have presented a post titled, “Providing Negative Criticism: Five Levels of Maturity.” If you check that post out, you will see that the sergeant’s style appears to most closely match the level 3 description, which is as follows:

3.  The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.

Here’s an example of a style of providing negative criticism that matches level 3:

Lucy yelling

A level 4 style of providing criticism, that is, one level more mature than level 3, is described as:

4.   The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning glares, insults, threats, or shouts.

Here’s an example of a level 4 style of providing negative criticism:

Luann, TJ and Brad

sergeant jokeYou are not likely to see anything that looks like a level 4 style of providing negative criticism coming out of a drill sergeant’s mouth during a training situation if he or she is speaking to a private.

And so, it looks like my level 5 model for providing negative criticism runs counter to the army’s view, at least in some situations. But before we conclude this, let’s first take a quick look at how a level 5 style is described:

5.  When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the person who is the target of the criticism, and the situation that he or she is in.  As a result of such considerations, the criticizer may decide to alter the criticism.

As we can see, people who provide criticism in a manner consistent with level 5 are apt to do so in a manner that is very similar to the level 4 description. However, before they actually provide the criticism, they consider the person who is the target of the criticism, and the situation that he or she is in.

In this regard, I think it’s worthwhile to point out that as tough as sergeants may be on privates, they act very differently when speaking to someone who has a higher military rank, such as a lieutenant  or general.

beetle 5.gifThat is, sergeants first consider who they are speaking to before deciding on how they will provide negative criticism. This is one of the hallmarks of a person who tends to provide negative criticism in a manner that is consistent with level 5.

The Army’s Reasons for Supporting the Drill Sergeant’s Style of Providing Negative Criticism

The army’s leadership believes that those who hold a higher military rank are better qualified to make tough military decisions than those who hold a lower rank.  They based this belief on their process for selecting who is invited to get training for a higher rank, the quality of the training that is provided, and the fact that only those who successfully complete the training are promoted.  Those who do not perform well after they are promoted are demoted.

warIn a number of military situations, quick decisions are necessary to achieve military objectives while minimizing the number of casualties. If platoon leaders see enemy troops rapidly advancing, with their guns blasting and bombs going off, there simply is not a lot of time to discuss how to respond.  Those with the most training for dealing with this situation rapidly cry out orders and those with a lower rank rapidly obey.

Now, with all of the gun firing and bombs going off, military leaders are probably going to shout out their orders to be heard.  If some of the privates suddenly feel offended because their leader has yelled at them in a tone of voice that strikes them as unfair criticism, without proper training perhaps they might start yelling back, “How dare you talk that way to me!” Perhaps they might even physically attack the leader for the perceived insult.  Such actions would seriously delay the carrying out of orders and thereby risk the military objectives and the lives of the soldiers.

military yellingDuring battles, there are times when even the best trained personnel may become irritable.  Perhaps a captain might have lost a soldier she was very close to.  If the captain, in her irritable state, was to slip up and accidentally speak to someone who is at a lower rank with a tone of voice that seems a bit disrespectful, would valuable time be lost because of an argument over the perceived insult?  To avoid wasting time on these types of arguments, the army leaders have come to support training soldiers to respond immediately to orders even if it comes with criticism that might not be viewed as ideal in more typical situations.  I think their position is reasonable.

Applying a Drill Sergeant’s Style of Negative Criticism to Situations Beyond the Military

beetle 1Many people who have been in the army, having experienced basic training, come to believe that what worked well in the army should work just as well in all other situations.  And so they begin to provide negative criticism in a style that matches that of a drill sergeant.

parent yellingparent yelling2Some parents try this with their kids, and when the kids are young it often seems to work.  But too often the drill sergeant approach leads to a building up of bitter resentment. Some teenagers end up running away from home, while others essentially end their relationships with their parents as soon as they are old enough to live on their own.

I know someone who was given the job to coach a women’s college basketball team.  He had in the past, coached a boys college team and found the drill sergeant approach had worked, in his estimation, fairly well.  Occasionally a good player would quit the team, but he felt that this was just the cost of maintaining good discipline.  But when he tried the same technique with the women’s team, more than half quit.  In order to field any team at all, he had to go to the women who had quit and apologize.  In the end, he found that there were alternative ways to provide negative criticism in his new situation that worked much better for him.  The incident reminds me of a great scene in the movie, “A League of Their Own.”

league of our own In the army, if someone thinks about quitting, there are very serious consequences.   The army can put the quitter in prison for a time, give him or her a dishonorable discharge, etc.  Moreover, there are a number of positives for hanging in there even under the most trying of circumstances.  There is the honor that comes from helping your country, a military salary, VA benefits, etc.  When we raise children or coach a team, the consequences for quitting or staying in the relationship are very different.

And so, for those who think it makes a great deal of sense to use a drill sergeant’s approach for providing negative criticism in non-military situations, I urge caution.  People have strong desires to be liked and to escape from situations in which someone seeks to interfere with their freedom to make their own decisions.  A drill sergeant’s approach runs counter to these desires.  It is only in rare situations where rapid action is required, the available leadership is well trained, and other desires are so strong that shouting, insults and threats may make sense.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

 

 

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conflict resolution Emotional pain fear free of fear overcoming fear

Overcoming Fear

free of fear newRecently I wrote a post titled “Free of Fear,” employing the name of the musical group my two sons, Jack and Lennon, happen to be in.  They had just released a new album, See You on the Other Side, and when I went to the album release party it got me to thinking about the subject.

When we become free of fear, it seems to me, we still experience fear from time to time, but we are no longer imprisoned by it.  As I discussed in my earlier “Free of Fear” post, a key that can set us free from this imprisonment are inspiring narratives that includes a fearful struggle that ends in success, coupled with a vision of why the particular form of success was of value not only to the struggling individual but to others as well.  During this past week, I’ve thought about some additional ideas for overcoming fear and I received a couple of worthwhile comments about my last post on this topic that I hope will spark some debate.

Additional Thoughts on Overcoming Fear

Before I went to the Free of Fear show, I viewed fear simply as a type of emotional pain which can be dealt with pretty much like other types of emotional pain. Regular readers of this blog know that I have proposed three approaches to dealing with emotional pain that doesn’t cost a cent and yet are highly effective—sensory focus, an expressive writing technique, and meditation. Although I contend that all three of these approaches can also be helpful for freeing us from fear, by participating in the Free of Fear multi-art event that included music, paintings, dance, poetry and a short story, I came to a deeper appreciation that fear has something about it that makes it, in a way, somewhat unique from other forms of emotional pain.

In our culture, unlike other forms of emotional pain, there are numerous narratives that have instilled within our breast the notion that to be fearful is cowardice, whereas to not be fearful is associated with bravery and courageousness. firing squadmedel of honorCowards, in some circles are shot, hung, and despised, whereas those who display courage are cheered, given tickertape parades and Medals of Honor.

Such narratives do have something to offer in our coming to an understanding of the nature of fear. And yet, to truly become free of fear, an additional narrative that offers a more nuanced understanding of fear’s role in life is necessary. For your consideration, I offer you the Wright Brothers.

The Wright Brothers Find That Their Fear is Helpful.

For hundreds of years many people have dreamed of flying. Some folks found that this dream led to some ideas for building various contraptions. A few rather fearless people built and tried out first attempts at flying machines. Unfortunately, these brave souls usually either perished in their attempts or became so injured that they ended up giving the project up. Then the Wright brothers came along. They, too, had the dream of flying. And they, too, had some ideas of what type of contraption might make their dream come true. But when they built the first version, their hearts began to beat wildly and they began to sweat, and they decided not to try it out right away. They at first criticized themselves for not being brave, but then they sat with their emotions, allowed themselves to experience their physical sensations mostly nonjudgmentally, and at one point they experienced a creative thought—maybe we can come up with some way to first test our ideas out in a safer manner. They sat on this idea while also experiencing their fear and then another creative idea burst into their awareness. From this idea, the Wright Brothers developed wind tunnels that allowed them to safely observe what happens when they systematically varied different shapes of wings and propellers under various wind conditions. As they began to learn more and more about the nature of the materials that they would use wright Brothers2to improve their original design, they managed to survive far longer than others who so bravely jumped right into trying out their early flying machines. At the same time that this was going on, some other people knew that they, personally, would be way too fearful to try out any flying machine, and yet they still sought to help this project. They found that to be part of this dream, to enter into a connection with this dream inspiring.  One guy, for example, was trying to come up with an engine that was lighter and more powerful than other engines because a real practical airplane would need that type of engine. This guy was actually afraid of heights, and yet he eventually did develop a much improved engine. The Wright Brothers, having at this point lived long enough to learn a great deal from their observations in wind tunnels, combined this with this new type engine. Now they really were ready. And then they found that they now had enough confidence in their well tested ideas to try out their newly designed airplane.

This type of narrative reveals that a certain amount of fear can be helpful, and even lifesaving. Moreover, we all benefit from the diversity of fearful experiences found in human nature. As people come to a better, deeper understanding of this, the simplistic thoughts that associate fear with nothing but negative attributes are transformed into something far closer to the truth.  Rather than being imprisoned by the idea that experiencing fear can only mean we must be a coward, the idea that fear can be, at times, a useful tool can serve to help us overcome our fear.

Now, some people have expressed a concern that my parable might lead to people becoming complacent with their fears. Perhaps in certain situations this might occur.  But I contend that the Wright brothers never became complacent, and their narrative of overcoming their fear by careful planning serves as an enduring inspiration to all the inventors that will follow in their brave footsteps.

Two Comments From my “Free of Fear” Post

I want to finish up this post by sharing with you a couple of comments about my last post on this topic that throws some additional light on this topic.

Comment by Frank Farley, PhD

Frank FarleyDr. Farley is a professor in the Department of Psychology at Temple University and former president of the American Psychological Association. Upon reading my post from last week, he wrote:

Nice post on “Free of Fear”. Any artistic, or psychological, process that will help liberate people from their fears is worthy of our attention and support. The constricting effect of fear on the possibilities of life is profound, and the potential of so many lives never get realized. One avenue to freedom from fear is through risk-taking, through confronting uncertainty in small steps, building up to self-confidence in the face of the major uncertainties that many experience. Positive risk-taking can to some extent be learned, be educated for (the “Fourth R”), and if started early in life, can strengthen us to move forward against those fearsome uncertainties that may confront us.

All the best,

Frank Farley

Naturally I’m honored that Dr. Farley took the time to comment on my post.  I particularly liked the part in his comment where he mentions confronting uncertainty in small steps.  It reminded me of a time when I was a teenager and I was trying to ask, for the first time in my life, a girl out on a date.  Several tries ended with me chickening out and questioning my manhood.  Feeling like a total coward, I tormented myself over this for weeks.  And then, one day I came up with the idea that perhaps asking this girl out was too much to take on all at once.  Maybe I should start small and just try to go over to her and say something brief about some movie I had seen.  Without the pressure of saying something to her AND asking her out, I found that I was able to manage this smaller task.  Fortunately for me, she responded in a warm and friendly manner, and it wasn’t long afterwards when we were going to a movie together on a star filled Saturday night.

Comment by Tom Greening, PhD

Tom GreeningTom is the author of Nasreddin the Psychologist, a book of droll stories about a wise fool, and Words Against the Void, a collection of thought provoking poems.  Upon reading my post from last week, Tom wrote:

To Jeff,

Here is my response…

FEAR OF HELL

I¹m full of fear and angst and dread,
so sometimes wish that I were dead,
but worry that I¹d land in hell
and know no sinner who can tell
me what it¹s really like down there
and whether Satan would be fair
and give me credit for good deeds
and cater to my special needs.
Thus I will grimly persevere
and struggle sinfully up here.

I replied to Tom’s poem with a poem of my own:

Your Fear of Hell

Your fear of hell
Is like a well,
And really something swell.
Sip its water
Enjoy the border
Where good and bad
Merges to sad,
Twists into dread,
Freshens your bed
Where your dreams lead,
Sprinkled with seeds
For the flowers
Of creativity.

Well, those are some thoughts on overcoming fear that I wanted to share with you this week. Thanks for taking the time to read them! Please let me know your thoughts, questions, or feedback by leaving me a comment below. I always do my best to reply to everyone.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

 

 

 

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DEALING WITH SUBTLE FORMS OF CRITICISM

If you have been following this blog, you know that from time to time I have been discussing insults and criticism.  In earlier posts, we looked at situations in which people end up feeling insulted because someone provided negative criticism.

peanuts opium

dilbert criticism 1

I have argued that rather than to feel insulted, it is possible to learn to welcome criticism, as well as words that might come off as insulting.  When we learn to respond skillfully to negative criticism and insults, we develop a confidence in these types of situations.  This dramatically reduces our defensiveness.

An important step toward mastering this skill is to learn to clearly recognize when criticism is occurring.  If you can’t identify when a red light is flashing, you won’t be able to know when to apply the brakes on the car, and you are likely to end up in a serious accident.

Illustration by Lois Hubertz

Illustration by Lois Hubertz

Similarly, if you can’t identify when criticism is occurring, you won’t be able to know when to begin to put in place the plans that effectively deal with criticism.

male criticismfemale-criticsm

Although some forms of criticism are as easy to recognize as a red light, some forms of criticism are far more subtle and therefore often go unrecognized as criticism.  I therefore have presented posts that discuss dealing with direct and implied forms of criticism.  I’ve noted that when someone makes a suggestion, this usually implies some negative criticism.

Subtle 3I also explained how recommending that someone get some additional education also usually implies some negative criticism.

Illustration by Lois Hubertz

We also took a good hard look at certain forms of levity, in which negative criticism is designed to be charmingly provocative.  It seeks to get people to think more deeply about an issue.  As George Bernard Shaw put it in his provocative book, Back to Methuselah:

George Bernard Shaw 2“When a thing is funny, search it carefully for a hidden truth.”
Shaw, to ward off defensive reactions to his quips, often created fictional plays and had the characters in the plays say them.  Great examples are:
“No man ever believes that the Bible means what it says: He is always convinced that it says what he means.
“The difference between a lady and a flower girl is not how she behaves, but how she’s treated.”
“Life isn’t about finding yourself. Life is about creating yourself.”

Today we will spend a little more time practicing enhancing our skills for recognizing subtle forms of criticism.  This will help to improve our ability to know when to start using our dealing-with-criticism skills.

More Examples of Subtle Forms of Negative Criticism

As we move forward, please keep in mind that for the purposes of this blog, if someone evaluates something as negative the evaluator has made a negative criticism.

FIRST EXAMPLE

subtle 1In the above Calvin and Hobbes scenario, Miss Wormwood politely asks Calvin to put his tiger, Hobbes, in his locker.  Calvin objects to this request by crying out—“In my locker?!  He’ll suffocate!”

Calvin’s response to Miss Wormwood’s request is an example of indirect negative criticism.  He doesn’t directly state he has evaluated her request and found that there is something wrong with it, or that it is bad, or something of that sort.  Nevertheless, he indicates that if he did what she asked, his tiger would suffocate.  To recognize this as a form of negative criticism, it helps to notice that in addition to Calvin’s statement there are other indications that he thinks there is something wrong with Miss Wormwood’s request.  The exclamation marks after Calvin’s statement, the drawing of Calvin with his mouth being wide open as if he is shouting, and the fact that he is practically flying out of his seat while he is shouting, all add up to indicate that Calvin’s reply is rightfully classified as a form of negative criticism of Miss Wormwood’s request.

Although Miss Wormwood takes Calvin’s negative criticism in stride, other teachers might become defensive, and yell something like, “Don’t you talk back to me, young man!”  This might silence students, but leave them seething with anger that is expressed by a rejection of the school enterprise; or it might lead to shouting back at the teacher, creating an escalation of conflict that takes valuable learning time away from the class.

If Miss Wormwood would have become defensive and started to yell at Calvin in response to his negative criticism, this would, according the the DIG Conflict Model, be rated an immature level of responding (see Responding to Criticism: Four Levels of Maturity). Instead, she steers in the direction of Calvin’s criticism by offering the compromise of putting his “tiger” under his desk where it will be at least out of the way.  This, according to the DIG Conflict Model, is one of the most mature responses (see Responding to Criticism: The Most Mature Level).  We see, in this example, that Calvin quickly complies and his teacher can now go on with her lesson without any further delay.

SECOND EXAMPLE

Here’s a Sally Forth comic that illustrates that whenever there is a transaction involving a request or demand, we would be wise to anticipate negative criticism will be present as well.

Subtle 2In this comic, because Sally is visiting her mother for a few days, Ted is left on his own to deal with his nine-year-old daughter, Hil.  When Ted tells Hil it’s time for bed, she begins to reject his demand.  Is Hil’s rejection of the demand a form of criticism?

Well, consider her reply to her dad:  “But Mom’s not here!  We don’t need a bedtime!”  Hil has negatively evaluated her dad’s demand by expressing her disagreement with it.  If you tell someone you disagree with what he or she has done, you have negatively criticized the person’s act.

If Ted was skillful at first recognizing that Hil was providing him criticism, he would be in a better position to say to himself, “From what I’ve learned about the different levels of maturity, let me see if I can design a mature response.”  What if he came up with something like this?

“Hil, I admire the way you seek to defend your freedom.  I want to encourage that.  And you know I’m crazy about you.  At the same time, I also love your mom, as I know you do. It seems to me that we don’t want to break her rules behind her back.  The bedtime schedule is designed for you to get enough rest so you will do well in school.  Both of us have seen what happens to you when you don’t get enough rest.  When your mom gets home, if you want to discuss the rules, we can do it with her, you and me all altogether.  That would be the fair thing to do, wouldn’t it?”

These Examples are Designed to Encourage Deeper Thought

Above, I provided two examples of someone providing negative criticism.  For each example, a response was described that I think is pretty mature.   Please note, however, that I am NOT claiming that they are the ideal responses.  Nor am I trying to make the case that the responses portrayed in the above examples are the only mature responses that can be made.  There is a great deal of flexibility that we have for coming up with high level responses.  I present the above examples in an effort to challenge you to think more deeply about what mature levels of responding look like according to your own lights.

Well, that’s my post for this week.  To all of you who celebrate the beautiful Christmas season, I wish you good cheer, peace on Earth, and good will toward all of our fellow human beings!

With Warmest Regards,

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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anger Bullied bullying conflict management conflict resolution criticism emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY Name calling negative criticism playful teasing taunting teasing types of criticism

THE ART OF PLAYFUL TEASING

TEASING 2Teasing is a game sometimes known as bantering, joshing, crackin’, rankin’, playing the dozens, and trash talk.  You are judged in part on the quality of your insults and also how well you keep your cool on being insulted.

Even the most mature people may like to play the teasing game, for they enjoy the duel of wits and the occasional humorous comeback.

MATURE VERSUS IMMATURE TEASING

Mature people are distinguished from immature people in this game by their lack of desire to hurt somebody in this game.  Their empathy helps them to realize that the smiles and the lighthearted tone they try to set throughout the game sometimes mask real tensions.  Thus, they keep their senses tuned to the subtleties of the repartee, and know when to back off when things begin to get too serious.

TEASING 4Less mature people, partly because of their lower levels of empathy, may think that the more awful they can make someone feel during this game, the better they are at it.  When the criticizers have themselves been humiliated by other immature people, they may come to be even more motivated to humiliate others as a way to take out their own pain on others.

IS PLAYFUL TEASING REALLY WHAT IS GOING ON?

TEASING 3If you find that you are being criticized and it doesn’t seem to be motivated by a desire to get you to improve, and you’re not sure what else may be the reason, my advice is to first theorize that it’s just some playful teasing.  If the criticism is provided with a smile, or by someone you know who likes to tease in a friendly way, you can be pretty sure that it is just for fun.  Then, if you reply with a smile and a comment such as, “That’s a good one,” it shows that you can take a little teasing without getting defensive.  If you want to take the game a little further, you can throw a friendly insult right back, like “Same to you, fellow.”  When you’ve had enough of the game, smiling and giving the other player a pat on the back can be a good way to draw the game to an end.

TEASING 8Sometimes you are not sure if playful teasing is the name of the game.  Then you have to be careful about throwing insults back at the insulter.  If it turns out that the criticizer’s comments are not meant to be playful teasing, throwing back insults might make the situation worse.  Here are some ideas that permit you to play along while providing you time to figure out what’s really going on.

After the first insult, consider responding in a kidding around way by crying, “OH YEAH!?”  As you do this, pretend, in an obviously joking around way, that you have become defensive at the insulter’s comment.  But then follow up your fake outrage with a broad smile.  This shows that you can play along with the insult while, at the same time, you can take a joke.

If the insulter again insults you in a manner that still leaves you uncertain if the person is just teasing, consider saying the following.  “It looks like you have some more missiles to send my way.  Okay, hit me with your best shots.  I already know that you think my nose is too big and my mother is a fool, so there’s no need to bother with those.  Go ahead.  I can take it.”

Then, if the insults continue, cry out, “Look out! Incoming torpedoes!  Mayday!  Mayday! I’m going down!  I’m sinking!  I’m sinking!” Then fall to your knees, and cover up your ears.

All of this allows you to continue to play along without throwing insults back at a criticizer who may not be playing the teasing game.  By the time you fall to your knees, if you still aren’t clear about what is going on, get back up and try saying in a concerned, caring way, “Listen, at first I thought you were joking around.  Now I’m not so sure.  Is everything okay?”

This often leads to the insulter revealing what is actually motivating this behavior.  But if the insulter walks away, and then begins to insult you on another occasion, it’s time to go down the list of other desires that motivate criticism (see HERE).

If you find that the person, or the group of people teasing you are playing the game of teasing in the immature manner—that is, just trying to make you feel as awful as possible—what can you do?   I suggest that you just give a quick nod at the comment and then get as far away as possible.  Then do your best to stay away from such people.

Now, I certainly realize it is not always easy to avoid a person or a group.  Students or bus monitors who ride the school bus are pretty much forced to be confined with a certain set of students for a period of time a couple of times each day.  TEASING 1Or the group you want to avoid might be in your classes.  As you leave the class you might be stuck walking down the hall with the criticizers.  In such cases, when you feel that you have reached your limit of dealing with the put downs, sometimes the following approach is worth a try.

To begin, this approach only requires that you learn to say two words—Please, enough.  That’s the easy part.  For some, learning how to say these words is the hard part of this strategy.

To use this technique, after two or three insults, say, in a very serious way, rather softly, but loud enough to be clearly heard, “Please.”  Then pause for about three seconds while looking firmly into the eyes of each person who has been teasing you.  Than say, “e” using the long “e” sound.  Then, after another second, say, “nough!”  When you look into the eyes of each of the name callers, you are NOT to glare at them in a threatening manner, with your eyebrows pressed to the middle of your forehead.  Rather, you are seeking to be firm and very, very, serious.

If immediately after you finish saying this, somebody begins to insult you again, repeat the same words in a similar manner, but this time say it distinctly louder, though just short of shouting.  At this point you are seeking to communicate that dire consequences are at hand.  You must be firm and look squarely into the eyes of each insulter once again.  Then you are to remain very serious while staring either out the school bus’s window or straight ahead where you are walking, but not at any one of the criticizers.  You are to remain silent, without talking to anyone, for the remainder of the period you are stuck together, looking the whole time like you are through fooling around and enough is enough!

When the end of the time period that you are stuck together comes, immediately take your stuff and hurry away from the group continuing to look like you are very much annoyed.

The next time you see them, again, turn very serious and silent.  If the group members don’t bother you, after a few minutes you can slowly begin to reduce the tension you have created.  If the group members again insult you at any time, be silent and serious while again staring out the window or, if you are walking, straight ahead.

tennis serveThe game of immature name calling is kind of like a tennis game.  In tennis, if someone hits the ball over the net to you and you refuse to hit it back, people will stop playing with you.  Similarly, if someone insults you and you remain silent, often the insulter will find the game too boring to continue.

Although the style I want you to consider comes fairly easy to some, others must learn it with someone who can model the right tone and expression.  Some people I worked with over the years found it hard not to put a smirk on their face after they said, “Please, enough!”  Some came off as embarrassed while they carried out the technique.  If you are not sure how you look while carrying out each step, observe yourself in a mirror.  Also run through a role play with a couple of friends or family members and ask them if it looks right to them.  Better yet, find out who directs plays at your school.  Find out the director’s office hours, and go and explain what you want to learn.

TEASING 7I encourage you to avoid becoming discouraged if you end up botching the performance the first few times you try this during practice sessions.  I’ve worked with students that at first kept cracking up throughout the process.  Every one of them eventually learned to effectively utilize this technique.  Five sessions, each lasting about fifteen minutes, can usually get a shy guy to put together an academy award winning performance.

TEASING 5There are times when those who are doing the teasing are being so cruel and relentless, that the wisest course of action is to inform authorities such as a school principal and the police.  This may take courage, but keep in mind that if you remain silent, not only will you continue to be cruelly treated, but so too will others.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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anger bullying conflict management conflict resolution free social intelligence and emotional intelligence curriculum insults interpersonal conflicts Mike Tomlin N.F.L. pranks respect Richard Incognito Ryan Tannehill teasing threats Troy Polamalu

The NFL and Bullying: How to Change the Culture

RichieThis is my third “NFL Bullying” post since the topic splashed all over the national media this past Monday.  The first (“The N.F.L. Culture and Bullying“) presents the theory that one reason why bullying is sometimes viewed as acceptable is the belief that it can increase motivation to reach a level of excellence not achievable without bullying.

Whereas there may indeed be legitimate examples of some people achieving more in some valued area than they would have because of some insult, there are many arguments that insults are far more likely to be harmful rather than helpful.  From my own observations, insults most often just lead to a nasty exchange and wasted energy.  Moreover, some talented people who might have made an excellent contribution to a team may end up quitting altogether rather than putting up with what they feel is abuse.

parent yellingOff the football field, recent research has found that harsh verbal discipline by parents led to increases in teenage depression and more behavior problems, including fighting with peers, trouble in school and lying to parents (see Longitudinal Links Between Fathers’ and Mothers’ Harsh Verbal Discipline and Adolescents’ Conduct Problems and Depressive Symptoms).

I am therefore not convinced that people, to be fully motivated, need to be insulted.  Football playIn the NFL, players know that if they do well their records will show this. Millions of dollars help to motivate.  Lack of effort will lead to being cut from the team.  When players do well they are cheered by millions and receive more financially rewarding sponsor deals. The players want to do well not only for themselves but for their teammates and to be respected as a skillful player by their fellow professional football players.  The coaching team is hired to demonstrate passion for excellence, and they convey this attitude through modeling.  With these types of motivators, hazing, with its likelihood of causing more harm then good, makes little sense.

My second post on this topic (N.F.L. Bullying: The Real Reason For It) argued that whereas part of the reason for the hazing of rookies in the NFL is the belief that it can challenge players to perform better, the larger reason has to do, in my opinion, with a completely different dynamic. I expressed this dynamic as follows:

“Veterans recognize that the rookies are after their jobs.  When Joe Quarterback sees a fresh new quarterback on the team, he says to himself, After all my hard work and effort and all of the damaging blows that I’ve taken for the team, now this young son-of-a bitch wants to take my job.”

selma marchThis underlying anger is the real fuel igniting the bullying.  I likened what the bullies of the NFL are doing to what white racist southerners did to blacks in the south.

Now I do want to make it clear that I certainly don’t have enough information to say if any specific person involved in the Incognito-Martin incident is guilty of doing anything wrong.  But I personally think there is ample evidence that there is currently too much bullying going on in the NFL, and we should go ahead and start discussing ways to change the culture.  Why do I believe this?

Ryan+Tannehill+August+9One reason is the words used by Ryan Tannehill, QB for the Miami Dolphins, while defending his teammate, Richie Incognito, who is being accused of bullying.  “Does he [Incognito] like to give guys a hard time?” said Tannehill. “Yes. Does he like to pester guys and have fun? Yes.  But he brought a lot of laughter and a lot of cohesiveness.” (Quoted in Bloomberg Press in article titled, NFL Bullying Accusation Forces Teams to Look at Own Locker Rooms“).

These kinds of statements even from someone trying to defend Incognito supports my contention that it is time to start thinking about changing the NFL culture.  A much better culture would impart to the players a clear understanding that there are far better ways to bring cohesiveness to a team than giving teammates a hard time and pestering them and that laughing about such behavior doesn’t make it excusable.  I’m not alone.

Jason Reid
Jason Reid

Jason Reid, a writer for the Washington Post wrote a column on this topic titled, “Miami Dolphins Blacks’ Support for Richie Incognito in NFL Bullying Affair is Troubling.”

Here’s what Reid  had to say:

Miami Dolphins players don’t get it. Their support of suspended guard Richie Incognito – even after they learned he used a racial slur in a threatening voice mail left for biracial linemate Jonathan Martin – is among many troubling aspects of the bullying controversy that has engulfed the NFL franchise.

But for me, what’s most disturbing is that several misguided African- American Dolphins players – Mike Wallace, Mike Pouncey, Brent Grimes and Michael Egnew have been among Incognito’s most vocal defenders – identify more closely with Martin’s alleged tormentor than they do with Martin. Their support for Incognito shows the wrongheaded thinking that can arise from the locker-room culture and long-standing beliefs in the African American community about what behavior is socially acceptable for blacks.”

IF indeed there is too much bullying going on in the NFL, such verbal statements can be one way to change its culture.

There is some hope that the culture can indeed be changed.  According to a recent USA Today report, at least one NFL team has already managed to do this at least for one team–the Pittsburgh Steelers.  There we learn that:

tro PolamaluThe attention hazing and bullying have received this week surprises Pittsburgh Steelers safety Troy Polamalu. Having only played for one organization his entire 11-year career, Polamalu says he’s never seen any young players deal with anything even resembling hazing.

“Coach Tomlin has always said that if you are willing to help us win than you’re part of our family,” Polamalu said. “Whenever anybody young or new comes into here, we always have open arms and are willing to help them get used to their professional lives, whether it’s getting a car or giving them some change before they start getting paid.”

In another report, this one from ESPN, Polamalu said that the Steelers’ ethos starts at the top with chairman emeritus Dan Rooney and president Art Rooney II.

“They’ve really instilled a family environment that’s permeated our locker room so whenever a rookie comes in we accept them with open arms. We teach them the best way we know on how to be professional, how to take care of your body, how to train, how to learn the defense, the offense, whatever it may be.

Mike TomlinIn the same article, Steelers’ coach Mike Tomlin is quoted as saying:

“We take a simple approach in that young players can be quality reasons why we’re successful so if they’re capable and willing to help us in terms of what we desire to get done as a football team then we’re all committed to helping them help us,” the seventh-year coach said. “I think our veteran players embrace that and have mentor-like relationships with our young guys…”

These statements suggest that it is possible to create a culture in the NFL without the hazing of the younger players that appears to go on elsewhere.

In my view, the culture should start at the point just before a player’s contract is signed.  The coach should look the player in the eye and say emphatically, “I don’t know what you’ve been taught while playing football before, but if you sign with us, you must agree that you will not participate in any hazing or putting down of players, young or old.  Is that absolutely clear?!”

Moreover the contract should clearly have wording indicating the consequences of breaking this rule that includes suspensions and monetary penalties.  The coach should underline where in the contract these provisions are, and they should be fully discussed.  If the player doesn’t want to agree to these terms, he should be told that he’ll have to find work elsewhere.

Now, I understand that one of the strategies of football teams is to insult players on the other team. This is done in the hopes of getting the insulted player so angry that he will start a fight and end up either getting thrown out of the game or costing his team some other penalty.  And so, teams do have to train their players to handle these types of insults.  This can be done very effectively without hazing in the following way.

Coaches can have the players practice responding to insults by saying, “Nice try.”  The players are told that when they say these words, it actually means, “I am not stupid enough to fall for that trick.”

The players should undergo repeated training on this.  The training periods should begin with the coach standing in front of all of the players.  He then states, “We are all going to now practice handling insults.  This practice session will be done like this.  I’ll shout an insult and all of you are to call out, ‘Nice try.’  After your reply, I’ll then shout, ‘What do we mean when we say, Nice try?’  Then in unison, all of you will call out,  ‘I am not stupid enough to fall for that trick.'”

This drill should be done with twenty repetitions and then repeated on several different occasions.  Then the players are told by the coach that during intra-squad scrimmages,  to practice using the “Nice try” technique, from time to time he will have one squad start to insult the other squad players during the practice game.  At such times, the individuals being insulted are to practice responding to the insults by saying with a smile, “Nice try.”  The coach should mention that it is only during these types of practices that players insulting players will be tolerated.

With this type of practice, players can become competent in handling insults during real games that is consistent with a respectful culture among fellow team members.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

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anger conflict management conflict resolution emotional intelligence free social intelligence and emotional intelligence curriculum interpersonal conflicts intrapersonal conflicts social intelligence stress Stressors rating scale threats wisdom

ANGER, STRESS AND UTILIZING THE CHRONIC STRESSORS SCALE

Illustration by Deanna Martinez
Illustration by Deanna Martinez

Last week I began to answer the following question from one of my students:

“I have been finding many of my new conflict resolution skills very helpful.  However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window.  Why do you think that this occurs, and is there anything I can do about this?”

I began to answer this question by first explaining how  mounting stress can lower the threshold for triggering an emotion blow-up.

I then explained that when we notice that we are at the edge of exploding, we would be wise to use THE SIGNALING TO BACK-OFF TECHNIQUE.  We now begin to look at another approach that can help people who find themselves dealing with overwhelming stress.

UTILIZING THE CHRONIC

STRESSORS SCALE

stress3Some forms of stress may be so minor that they don’t give us much reason to think that they can have a serious negative effect on our functioning.  In the stress literature, these minor stressful events are called hassles.  If several are occurring during a relatively short period of time and are occurring day after day, minor hassles can become major stressors.  And even major stressful experiences, when they begin to occur regularly, begin to seem “normal.”  In time we may not connect the stress that has begun to feel “normal” with our irritability.  Rather, we may come to believe we have a hostile temperament.

Here’s a strategy to help you find out if chronic stressors are a problem for you.  Just below this paragraph is a scale that  provides a list of chronic stressors and a space for you to rate on a 0 to 5 scale how stressful you find each, with 5 indicating the highest level of stress.  You may notice that I have not included on the list stressors that are transitory, such as the death of a loved one or moving to a new home.  Transitory stressors can be quite severe but time and warm friendly support throughout these rough periods will typically put them to rest.

CHRONIC STRESSORS SCALE

 

  Stressor                                                                                      Zero to 5

  1.  Stressful commuting
  2.  Lack of quality sleep
  3.  Lack of regular exercise
  4.  Noisy environment                                                          
  5.  Stressful eating pattern
  6.  Lack of supportive relationships
  7.  Being provided too much negative criticism
  8.  Boring job
  9.  Chronic health condition
  10.  Feeling worthless
  11.  Worries about financial problems
  12.  Use of alcohol
  13.  Use of cigarettes                                                                
  14.  Use of other drugs
  15.  Recurring angry memories
  16.  Other stressors                                          

a. ________________                                                        b._________________                                                                                                                                                 c. _________________                                                                    

stress2Once you fill out the Chronic Stressors Rating Scale, you may notice that you can eliminate one or more of the stressors rather easily.  But for many of us, this is too difficult at first.  As an alternative approach, get your total Chronic Stressors score by adding up all of the ratings that you made on the right side of the scale.  Then have a problem solving session, perhaps with a friend you trust.  Your goal might be to find a set of strategies that lead to a lower total score of just 5 points.

Completely eliminating a stressor or two is only one approach to reducing your total score.  Another approach is to find a way to just reduce the intensity of a few of the stressors.   exerciseFor example, say that you rated “Lack of regular exercise” a five because you get practically no exercise and you are really feeling very, very stressed about that.  Perhaps you will be unable to figure out right away how to get all of the exercise you need.  Nevertheless, you may still think of a way to begin to get a little more exercise each day so that you can reduce your rating for this stressor from a five to a three.  This will lower your total score by two points.  Now you only have to find a way to reduce two or three other stressors a point or two in order to lower your total score by five points.

Here’s a parable that will better illustrate someone utilizing the Chronic Stressors Scale.

The Parable of Jenny

 

Illustration by Deanna Martinez
Illustration by Deanna Martinez

While Jenny is having a sandwich in the lunchroom working on her Chronic Stressors Rating Scale, her friend, Trish, comes over.

“Jenny, what are you up to?” she asks.

“I’m trying to figure out how I can reduce the amount of stress in my life so I won’t get so angry all the time.”

“Well, let’s see here,” says Trish looking over at Jenny’s ratings.  I see you gave yourself a five for stressful commuting, a four for lack of quality sleep, a five for lack of exercise, a four for a noisy environment, and a five for worries about financial problems.  Oh, look, I see under other stressors you wrote in ‘feelings of loneliness.’  You gave yourself a four on that one.  Then you wrote in, ‘price at the gas station going up.’  You gave yourself a five for that one.”

“Yeah, each time the price for gas goes up a few cents more it really ticks me off.  I already have financial problems and, man, when I fill up and see what it’s now going to cost me every week, it really gets to me and I see myself getting angry all day long for the stupidest stuff!”

“So, what have you come up with to lower your stress levels?”

“I just began to think about it, Trish.  I’ve been thinking about maybe buying some earplugs.  baby cryingI have a wonderful family living next door to me, but there’s a newborn baby in the family that starts to wail quite a bit.  He’s darling, but I have to admit that it sometimes starts to get to me.  And there’s a two-year old there that can scream to high-heaven quite a bit also.  Still, putting earplugs in my ears, I’m not sure I’m comfortable with doing that.  Do you have any ideas of what I can do?  I’m feeling a little stuck.”

“Hmmm, I see the first item that you gave yourself a five on is ‘stressful commuting.’  Tell me about that, Jenny.”

traffic jam“Oh, it’s driving me crazy!  It takes me usually an hour to drive to work, but I have to figure on an hour and fifteen minutes in case the traffic gets really backed up.  Even then I end up being late a couple of times a month, which ends up putting me in a bad way with the boss.  When that happens, I end up really, really, in a bad mood.  During the commute there are people cutting me off, people honking, and a couple of months ago I got into an accident.  With my $500 deductible insurance policy, wow, I got backed-up on my credit card payments.  I’m scared to death that if I get into another accident I’ll be really unable to pay my bills!”

apartment building“I see,” says Trish sympathetically.  “The commute sure is causing you a whole pile of stress.  You know, I drive by Elm Street every morning, and I notice that the apartment buildings over there regularly have some rentals available.  It’s less than a mile from work.  You could walk through the park to get here in twenty minutes less than the drive.  Then you can get your exercise in every day and save some money on gas.”

“I don’t know,” Jenny replies, “I’d come into work all sweaty.”

walking“A lot of people in our offices somehow make it work.  They drive bikes or walk, carry a backpack, and change when they get in.  Or, if you want, I can pick you up on my way in to work, and you can walk home.  That way, you could sleep an hour later every morning and come to work more rested.”

“Aren’t those apartments off of Elm awfully expensive, Trish?”

“It would cost you an extra one fifty a month, but you pay for gas and upkeep on the car more than that.  If you live by Elm, you could give up your car altogether for a year and really save some money.  In fact, if you really wanted to save quite a bit of money for a year we could…”  Trish suddenly pauses here.

“What were you going to say, Trish?” asks Jenny.

“Well, I’m also having some financial problems and I was thinking of finding someone to share an apartment with me.  I looked at a two-bedroom place over by Elm.  If we went in together, each of us would save a couple of hundred dollars a month and we’d still have our own rooms.  Still, I sure like living alone.  On the other hand, I’m really struggling to pay the bills.”

“Sharing an apartment,” says Jenny softly to herself.  “I don’t know.  But it would just be a one-year commitment.  credit cardsIf it turns out awful, I would have made the sacrifice just so I can pay off all of those credit card bills.   I might even end up liking it.  I’d have someone to eat supper with…”

In the end, Jenny and Trish did get an apartment together.  It turned out to be much quieter than Jenny’s last one.  She is less lonely, her commute to work permits her to sleep an extra hour a day, and her commute home—a walk mostly through a park—is one of her favorite parts of her day. 

high gas prices2On her walk home, Jenny passes a gas station and she always notices when the price at the pump goes up.  At such times, instead of ruining her day, she finds herself smiling. 

Jenny feels physically better since beginning her daily walks and sleeps more soundly.   Her anger is far less likely to interfere with her conflict resolution skills.

 

This parable illustrates that with a little problem solving it may be possible to figure out ways to reduce your overall stress level which may then reduce your difficulty with anger.  We’ll be practicing using the Chronic Stressors Rating Scale from time to time in the near future.

Well, that’s our lesson for today.  I hope you all have a great week.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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anger confiict management conflict resolution criticism free social intelligence and emotional intelligence curriculum insults intrapersonal conflicts Name calling negative criticism threats wisdom

CRITICIZING YOURSELF: FIVE LEVELS OF MATURITY

Earlier, I wrote a post titled “Providing Negative Criticism: Five Levels of Maturity.”  When I gave examples of people using the five levels, they typically involved someone providing criticism to someone else.  And yet, if you think about it, you probably criticize yourself at least as much as you criticize others.

Charlie13

So, it is time that we begin to take a good hard look to see if the five levels of maturity apply equally well when we think about providing negative criticism to ourselves? To do so, please take another look at the five levels that have now been rewritten so they can be used to rate the way you criticize yourself.. As you do, imagine a recent time that you criticized yourself and see which of the levels best matches your style of criticizing yourself.

PROVIDING NEGATIVE CRITICISM TO YOURSELF: FIVE LEVELS OF MATURITY

Below you will find preliminary descriptions of how people at five developmental levels of maturity provide negative criticism to themselves.  Level one is the most immature and uses observations of babies as its starting point.  Each successive level is more mature.     

   1.This level requires displaying one or more of the following:

  • Cries without stating what the crying is about.
  • Physically harms you,
  • Damages property.

    2.  This level requires displaying one or both of the following:

  • You do not explain what the offending behavior is, but instead express displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. 
  • Threatens bodily harm regardless of what else is said.     

    3.  You clearly state the criticism with enough detail so you can improve the behavior, idea, or appearance, but couple it with glares, insults, shouts, or threats that are not about bodily harm.         

    4.  You state the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that you can improve the behavior, idea, or appearance.  

   5.  When you provide criticism, you do so in a manner very similar to a level four response, but beforehand, you consider the situation that you are in.  As a result of such considerations, you may decide to alter the criticism.

APPLYING THE FIVE LEVELS TO SELF-CRITICISM

One of the last times I criticized myself, I was playing golf, and when I swung at the ball, I missed it.

Golf insult 2

I found myself crying out, “Man, that was stupid!” As I saw myself doing this, I quickly realized that such a response was not very helpful.  I moved away from any more insults and just took a moment to experience the frustration within me.  After about five seconds of this, I then realized that I was with other golfers, and they had just seen me calling myself stupid.  I looked each of them in their eyes and smiled. Then, I reviewed in my mind what a perfect swing in that situation is suppose to look like.  Finally, I stepped into position and took another swing.

How Did I Do?

Well, at least I didn’t break my club slamming it to the ground, as I had done a few times when I first began to learn the game. A couple of times when I did slam the clubs down, I broke the club and had to go buy a new one–thus, it was a costly mistake.  If I had acted that way–that is, by breaking my club–I would have acted at level 2. It has been years since the last time I slammed a club down, a clear sign that I matured in this domain.

The way I acted the last time was a little more mature than a level two.

You might have noticed as I was describing my recent incident of self-criticism that my criticism and my response to the criticism seems to have merged together, and it is not easy to tell at what point “providing criticism” and “responding to criticism” is actually taking place.  Therefore, it is a good idea, as we think about these issues to spend some time reviewing the lesson I presented earlier about responding to criticism (see HERE).

As I recall what happened the last time I was out on the golf course, I’m going to say that I initially responded at level 3, but then quickly recovered and then responded at level 5.

Another Example

Our next example of self-criticism is from the comic strip of Calvin and Hobbes by the brilliant Bill Watterson.  Calvin’s stuffed tiger, Hobbes, is criticizing Calvin’s remark about his summer vacation coming to an end.  We understand, of course, that what Hobbes says to Calvin is, in actuality, what Calvin is saying to himself.  After Hobbes criticizes Calvin’s remark (“Oh come on, you spent half the summer complaining how bored you were.”) Calvin responds.  Please study his response, and then see if you can rate what level of maturity it is at.           

Calvin intrapersonal
My answer: Hobbes has criticized Calvin for exaggerating about how awful life will be now that summer vacation is over since he often complained of being bored.  “I did?” he responds.  It seems to me that Calvin is really asking this of himself.  He then curls his pointer finger and puts it on his lip.  This is a classic pose indicating deep thought.  While he is doing this, he says to himself, “How strange.  I must have been delirious from having so much fun.”  In the next scene, we see Calvin imagining the type of fun he had had over the summer.  It depicts Calvin and Hobbes watching TV with the sound blasting, eating Sugar Bombs, with Calvin’s eyes in a delirious, hypnotized stare.

I’m leaning toward giving Calvin a level 4 rating because he is showing me that he is giving some real thought to the criticism, and I like his apparent sense of humor as he imagines in an almost burlesque type of way his wasting all of his time over the summer.

Now, I understand that some might look at this image of Calvin wasting his summer in front of a TV and think he is mocking his choice of summer activities, thus insulting himself.  When people use humor while responding to criticism, it can be taken as an insult, or as a good-natured way to smooth over some rough parts of the processing that goes along with criticism.  Only Calvin, in this scenario, would be able to say if he felt it as an insult, or as something comical.

Let’s Try Another One

Here’s a young teenager who provides self-criticism at a pretty obvious level 2.

basketball player 1Here, the young lady kinda tells herself what her criticism is about–She recalls missing an important basketball shot and she declares that she let her team down.  But she doesn’t say how she can begin to improve the situation.  Instead, she begins to insult herself.

What if she had handled the situation a little differently:

basketball player 2Notice I blackened out what level I think this self-criticism is at.  That’s because I would like you to decide if this is a more mature level or not.

There’s Some Controversy About this Example

Some of my students argue that the example in which the girl insults herself should be given a higher rating then the second example.  Here’s their reason. If you insult yourself, they claim, it will more likely prod you into doing something constructive than if you ignore it.  Therefore it should be viewed as at least as high a level as the example in which the girl decides to take some time to calm down before deciding what next steps she might take.

Here are two quick explanations for why insulting yourself deserves a lower rating than the taking some time to calm down approach.  First, just because someone takes some time out to calm down doesn’t mean they will forget what happened. It is possible that their efforts to take some time to calm down will lead to calming down sooner than throwing insults at themselves, and within that calmness a more reasoned approach may come about.

Second, theoretically those people who get into the habit of insulting themselves when they criticize themselves are at an increased risk of insulting someone else who criticizes them.  This is oftentimes not a good thing because when people are insulted it increases the likelihood they will do something that is harmful to the insulter.  It is, therefore, a good idea to practice not insulting yourself when you criticize yourself because that practice will make it easier to avoid criticizing others when they criticize you.

Well, there’s your lesson for today.  It was designed to begin the process of thinking about the most mature way to criticize yourself.  I will have a lot more to say about this in future posts.

For those of you who seek to become masters at dealing with name calling, insults and teasing, here’s an important exercise to do over the next week.  Put aside three five-minute periods to do the following:

Think about the last time you criticized yourself.  Recall what led to the criticism and how you felt.  Spend a full minute just observing the feelings that come up as you recall the incident.  Then write down what you said to yourself as you provided the criticism.  Finally, write down what you think would have been a maturer way to handle that situation.

Thanks for visiting this week, and I hope you come back  soon.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Categories
anger Bullied conflict management conflict resolution insults interpersonal conflicts narratives social intelligence teasing The Cool Steve Stories wisdom

THE CREATION OF THE COOL STEVE STORIES

Coney Island HospitalIt was way back in 1972 on a pleasant autumn day.  As I stepped out of the sparkling sunshine into the shadowy confines of the Coney Island Child Psychiatric Clinic, I was greeted by three people who could have been movie actors.  One was a beautiful social worker in her late twenties, with flowing brunette hair; another, a tall, handsome psychologist in his early thirties; and the third, a psychiatrist who looked like he was trying out for a part as Sigmund Freud, with his long, graying beard and pipe.   Initially they were warm and friendly but, within a few minutes, switched to more earnest expressions.  The psychiatrist took charge at this point, informing me that I would be working with eight very troubled male teenagers—two individually, and six in a group.  My first job teaching conflict resolution under the auspices of a real life professional organization had begun.

It was a period of time before the current practice of converting the psychological concerns of all children brought to a psychiatric clinic into a language of illness believed to be due to chemical imbalances.  The prescribing of pills as the main—oftentimes only—action offered was something I had never dreamed of.  Instead, a staff of professionals and several advanced psychology students from Brooklyn College sought to provide empathic emotional support, understand the conflicts the children were experiencing, and guide them toward more mature coping.  I was one of the Brooklyn College students.

Achieving the first two goals proved to be a breeze.  The kids’ hunger for attention made it easy to develop genuinely enjoyable relationships.  And the way the boys spoke and interacted readily revealed volumes on the topic of conflicts with which they struggled on a daily basis.  Guiding the boys toward more mature coping, however, tripped me up.

Counseling boy 1I remember one of my first attempts.  A burly thirteen-year old boy with wild, unkempt hair began to express his anger about a kid at school who had called him a jerk.

“Called you a jerk!?” I replied. “Yikes!  What did you do about it?”

“I shoved him.”

“How’d that work out?”

“I got sent to the principal.”

“Do you like to get sent to the principal?”

“NO!”

“Hmm, if you don’t like it, maybe we can figure out how to respond to a name caller in a better way.”

“If someone puts me down, I ain’t gonna let him get away with it.”

“I can understand that.  Let’s discuss a few ways to deal with name calling that doesn’t let the other guy get away with anything and yet won’t get you sent to the principal’s office.”

“Na.  If that guy calls me a name again, I’m really gonna let him have it!  He better not start with me again!”

“I can see just thinking about this is really making you angry.”

“Yeah, it is!”

“Well, I have good news for you.  I think I can help you to come up with some ways that you can handle name calling that you would respect but won’t get you in trouble.  Wouldn’t that be a good thing?”

“Listen, I don’t wanna talk about this anymore!”

At this point, I realized that, for now, to pursue this any longer would be counterproductive.

Shortly after this, I noticed that the two black kids in the group I was working with were frequently being put down by the four white kids.

 Whites ganging up on blacks

Some words got thrown back and forth that could have made a Brooklyn boy blush.  Well, okay, maybe not a Brooklyn boy, but most people.  Anyway, my efforts to address this were, unfortunately, met with the boys shouting over me as their anger flamed into rage.

“You’re doing just fine,” my supervisor assured me.  “Working with kids requires great patience.”

I would have preferred specific suggestions on how to better teach.  Still, his comments at least temporarily took some pressure off of me.

But as time went on, my patience waned, and I began to have difficulty falling asleep.  In the wee hours of the morning my mind kept going over and over incidents in which my efforts to teach something to the kids ended without success.  And then, during one such night, amidst an experience of what felt like endless tossing and turning and excruciating frustration, suddenly I recalled an incident that happened to me in fifth grade.  Back then I had recently seen the movie, The Pride of the Yankees, with Gary Cooper starring as the New York Yankees’ great baseball player, Lou Gehrig.  Nicknamed “The Iron Horse,” Gehrig had his Hall-of-Fame career cut short at 36 years of age when he was stricken with a fatal disease.  As the film comes to an end, it reenacts Gehrig’s farewell address in front of a packed, tearful crowd at Yankee Stadium.  I’ll never forget his parting words.  “People all say that I’ve had a bad break.  But today…today I consider myself the luckiest man on the face of the earth.”

Shortly after seeing the film, I decided to read a Lou Gehrig biography and learned that his parents were from Germany.  Because I had grown up on war movies that depicted Germans as the vicious enemy, I had, at that time, come to hate Germans.  But, when I began to read Lou Gehrig’s biography, I found my hatred undergoing a dramatic change.  The story tells us that Lou’s parents were from Germany, spoke with a German accent, and this led the kids in his neighborhood to incessantly torment him.

Gehrig as boySomehow, my heart went out to Lou, and from that day on, I came to believe that it wasn’t right to judge a person by their nationality.

Lying in bed recalling having read that biography so many years ago, my mind, at one point, returned to thinking about teaching kids coping skills.   It seemed to me that there was something about that Lou Gehrig story that enabled me to reconsider attitudes that I had firmly held for so long.  Perhaps if I could tell the kids at the clinic stories about a hero who portrayed higher levels of maturity, they might identify with the hero.  I figured that kids like to try out the behaviors of their heroes.  I know I did.  Criticizing the actions of characters in the story would produce less defensiveness than when I had directly criticized the actions of the kids at the clinic.  If I told the stories when the clinic kids weren’t already in a defensive state, maybe they would be open to a real discussion.  Once they had thought the issues through, perhaps then they would be better able to integrate what they had learned into their own lives.

Soon afterwards, each time I saw the kids at the clinic dealing with a different conflict in a way that struck me as immature, a story dealing with the conflict in a more mature way just came to me in some strange, effortless manner.  The hero of the stories, Cool Steve, has many of the attributes that the clinic kids admired.

I made it a point to tell each story at some point in our session when things were relatively calm.  And it turned out that the kids loved them.  When I told the stories to the group of kids I worked with—kids well known for their rambunctiousness—they settled right down and you could hear a pin drop as the tale unfolded.  They discussed them, grappled with the issues, and oftentimes came to agree that Cool Steve had handled the conflict in a way they respected.

An interesting discovery that I made when I was teaching conflict management to graduate students at the University of Minnesota was that the adult students there enjoyed the stories every bit as much as teenagers. And so, with that encouragement, the stories grew and grew so that they now comprise a series of three novels collectively called The Cool Steve Stories that you can learn about HERE.

hero coverLove cover

Readers of this blog know that as I provide lessons on conflict management, I often illustrate the ideas with newspaper comic strips. Although these comics are very helpful for introducing basic ideas, to really learn the subtleties of applying the ideas of conflict management in actual situations it is hard to beat the longer narratives that novels provide.

The first novel in the trilogy is A Hero Grows in Brooklyn.  Most of the action occurs when the main characters are junior high school students.  If it was a movie, it would likely be rated “PG.”  Fights in the Streets, Tears in the Sand, the second novel in the trilogy, deals with some more mature themes.  The main characters are now beginning an urban high school and there is a modest amount of cursing, and some talk about sexual feelings and fantasies.  It would probably be rated “PG13” if it was a movie. Love, Sex and Respect, the final novel in the trilogy, takes the main characters through to their high school graduation. If the book was a movie, it might be rated “R.”

You can learn more about the novels at this blog’s NOVELS page toward the top of this page.  There you will find that the first novel in the series can be downloaded for free on any iPad, Nook, Kindle or computer, or you can order a paperback version HERE.

I encourage my students to check these books out because they provide memorable adventures that are not only fun and exciting, but teach some profound lessons as well.

Have a great week!

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.