Category: respect

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Dealing with Criticism: A Calvin and Hobbes Lesson

For most of us, improving our skills at dealing with criticism takes some practice. If we do this in a safe situation in which we will not expose ourselves to potential embarrassment, we can think more clearly about what is going on.  Once we become very clear about how we would like to handle various situations involving criticism, it becomes easier to apply these skills during actual critical moments.

In several previous posts, I presented ideas about recognizing when subtle forms of criticism are occurring. Let’s apply this skill as we study the following delightful comic:

Calvin and Miss Wormwood

calvin1

First Task: Here we see Miss Wormwood asking Calvin to put his stuffed tiger in his locker. As she does so, is she at the same time providing any negative criticism? Take a few seconds to answer this question and see if you can provide a defense of your position.  After you have completed your answer, I’ll provide mine.

calvin2

My Answer: In my view, Miss Wormwood does provide Calvin negative criticism when she asks him to put away his “tiger” in his locker.  It is an implied form of negative criticism, but negative criticism nevertheless.  My reason is that it seems to me that Miss Wormwood has evaluated where Calvin has placed his “tiger,” she doesn’t like it, and she has decided that she would prefer it to be placed instead in his locker.

You may recall that according to Webster’s Ninth Collegiate Dictionary “criticize” means, “1: to consider the merits and demerits of and judge accordingly : EVALUATE”

Because “criticism” is so often associated with an unfavorable evaluation, to avoid confusion, on this blog we have been distinguishing between the various types of criticism by using the word negative criticism for unfavorable evaluations, neutral criticism for evaluations that leave the evaluator feeling neither positive nor negative about what has been evaluated, and positive criticism for favorable evaluations.

Second Task: In the next panel of the comic, Calvin responds to Miss Wormwood’s criticism.  Please take a good look at how he does so:

 calvin a

Below, I’m going to provide the first 4 levels of maturity for responding to criticism.  If you will, take a look at them and see what level best describes Calvin’s response.  After you answer, you’ll be able to compare it to mine:

Four Levels of Responding to Criticism

1.  This level requires displaying one or more of the following:

  • Weeps or sobs with tears or pouts
  • Physically attacks the criticizer
  • Damages property

2.  This level requires displaying one or more of the following:

  • Insults the criticizer (either with words, hand gestures, the sticking out of a tongue, the rolling of the eyes, or smirks)
  • Glares at the criticizer
  • Threatens the criticizer
  • Punches, kicks, or throws an object without physically hurting someone or damaging anything
  • Criticizes the criticizer without first fully addressing the original criticism.

3.  This level requires displaying one or both of the following:

  • Displays defensiveness without directly insulting the criticizer (raising voice’s volume or pitch)
  • Displays a lack of interest either by verbally indicating this, or with nonverbal cues, or complete silence. 

4.  Level 4 individuals listen to the criticizer in a supportive, warm, friendly style, and then make it clear that they fully understand what was said.  Moreover, they put the criticizer at ease by making statements that indicate that the wise learn from criticism.  Some time is spent on showing that they are thinking about the criticism.  If, after thinking about the criticism the criticism is deemed to be correct, they make a statement frankly indicating, “I can see your ideas have merit and I intend to use them in the future.”  If they are not sure if they agree, they make a statement indicating that they are very interested in what was said, plan to think a little more about this over the next few days and then they will be ready to discuss this further.  If, after thinking about the criticism, the criticism is deemed to be incorrect, a statement is made designed to disagree without being disagreeable.  More specifically, a sense of humor, some listening in a caring way and a few smiles help to traverse rough terrain.  As the episode winds down, the criticizer is encouraged to feel comfortable communicating suggestions in the future.

Okay, I’m hoping you will now make your decision at what level best matches Calvin’s response.

My Answer:  I think that somewhere between a level 2 and a level 3 makes sense to me.  Calvin appears to be shouting at Miss Wormwood, which is clearly in the level three description. At the same time it seems to me that he criticizes his teacher’s criticism without first fully addressing her original criticism, which is clearly in the level 2 description.  If I was rating Calvin’s response I would give him a 2.5. His response would have matched a higher level if he would have had something like the following exchange with his teacher:

“Miss Wormwood, I know you like to have everything we bring to show and tell put away after we’re done with that.  How come?

“This way people won’t be tripping over stuff and the class is more neat.”

“Oh, that makes sense.  But I don’t like to put Hobbes in the locker because he might suffocate.  Can you please make an exception today.”

If Calvin had this type of conversation with his teacher, he would have first made sure he understood his teacher’s criticism and then respond directly to what her position was.  Only after doing this, Calvin would have then moved on to respectfully make his request.  Such an approach would have done an excellent job matching the level 4 description.

Third Task:  In the above comic, when Calvin finishes up his response to Miss Wormwood’s criticism, he criticizes her polite request to put his “tiger”in his locker by crying out that “He’ll suffocate!”  Miss Wormwood then responds to this criticism.  Take a good look at her response:

calvin a

I would now like you to see if you can decide what level of responding to criticism best matches Miss Wormwood’s response.  To help you out, you can check the 4 levels that I already provided above, and, below, I’m going to also provide the description of level 5, which is the most mature level.

LEVEL FIVE.  In addition to actions consistent with level 4, people responding to criticism in a manner consistent with level 5 seek ways to use, whenever they disagree with the criticism, a technique known as steering in the direction the criticizer would prefer to go.  That is, rather than just disagreeing without being disagreeable, the criticized person seeks to find a new choice of action that creatively utilizes some aspect suggested from the criticism.  Steering cannot be incorporated into all situations, but it is an additional goal of the most mature individuals.

My Response: As I go about considering what level I would assign her response, first I notice that Miss Wormwood has not hit Calvin or put him down in any way and has heard out what Calvin had to say. Her response makes it pretty clear that she understands Calvin’s concern because she is no longer asking him to put Hobbes in his locker and has instead made a request that may be more agreeable to Calvin. This turns out to be a modified request Calvin can live with. Miss Wormwood has offered this change in her request even though she is unlikely to have agreed with Calvin that his stuffed tiger will suffocate if he is put in a locker.

Miss Wormwood uses steering in the direction the criticizer would prefer to go in coming up with her response. I’m rating her response pretty close to a 5.

Well, I hope you had some fun with this little practice session.  Until next time, may you find all of your criticism experiences a window to wisdom.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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Empathy, Kindness, and Maturity

sad boy“Rickey, you’re looking like you’re feeling blue,” I said softly to this 13-year boy I had been counseling for a few months. As I looked at him, I observed some sadness rising up within me.

“Ever since I remember, I always slept with my dog, Prince,” Rickey mournfully replied.  “This morning, when I woke up, he was…he was…he was dead.  He died!”  A tear began to run down his cheek.  “I really loved him, and now he’s dead!” More tears.

By now, a strong wave of sadness had washed over me.  My voice became choked up, and no doubt my facial muscles twisted into a distinct look of deep concern.  This reaction was not an act.  I didn’t say to myself that the professional thing for me to do here is to appear concerned.  My feelings of concern came to me as naturally as the warm feelings that come over me when I see a striking sunrise.

What is Empathy?

empathy 1When we experience empathy we feel what we believe are the emotions of another. Empathy promotes prosocial behavior. For social beings, negotiating interpersonal decisions is as important to survival as being able to navigate the physical landscape.  Empathy motivates individual behavior that aids in solving communal challenges as well as guide group decisions about social exchange. Its influence extends beyond relating to someone else’s emotions, it correlates with an increased positive state and likeliness to aid others.

Is Empathy a Sign of Maturity?

empathy 2Empathy is not a type of skill that you either have or don’t have–it varies by degrees.  It begins at a very early age.  We see this when babies, upon hearing another baby cry, display signs of distress. And upon seeing a parent distressed while trying to reach for an object that is just out of reach, most toddlers will often crawl to the object and push it closer to the parent until the parent can pick it up.

As children get older, their empathy tends to increase. Boys, early in their teenage years tend to have a short period in which their empathy development goes a bit into reverse, but at about age 15, they begin to move forward again in developing this skill. This development tends to continue into young adulthood for both males and females, and for many, even well beyond.  Since more fully developed skills of empathy tend to be more effective in achieving goals in the long run, people often view this as a sign of maturity.

Can Empathy be Learned?

empathy 3Because empathy increases as a person gets older, we may become complacent when seeing our youth acting insensitive, or even downright cruel. We might simply chalk it up to immaturity, decide to rely on time itself to do its job to increase empathy, and therefore end up doing nothing to foster its development.  In my view, this is a serious mistake. Many research studies have demonstrated that a number of methods can be used to increase empathy, and it makes sense that we utilize them to benefit individuals and their communities.

Methods that Increase Empathy

We can teach children to reach more mature levels of empathy in several ways. For example, when we read to them, we can pause from time to time and ask how each of the characters in the stories are probably feeling.  If one of empathy 4them is likely to be sad, we can express sadness in our face, thereby modeling an empathic response.  We can then ask, “If the sad character was a friend of yours, what do you think would be a kind thing to do?” When the child comes up with a helpful suggestion, we could enthusiastically express our agreement that such an act would indeed be kind and then say that we respect people who are kind. If the character is happy, we can model the expression of happiness and ask a few questions about why the character is happy.

Here’s another idea. Have children learn on a daily basis in cooperative groups. Cooperative learning is the instructional use of small groups so that students work together to maximize their own and each other’s learning. Research has demonstrated that when this happens often enough, students not only learn more, they enhance their skill at getting along and increase their empathy. In these studies, throughout the day there was time for the development of individual goals, but daily students had to learn to function under cooperative conditions as well.

Although to my knowledge cooperative learning research has been studied exclusively within school settings, I believe families can effectively use this approach.  For example, whenever the family goes on an outing, a parent can say something like, “Let’s all work together to make this a great time. Before we go, let’s take a few minutes to think up some ways we can all chip in to make this happen.” Then, each member of the family takes a turn suggesting what he or she can do to cooperate to achieve this shared goal.  During the trip, parents can make sure they notice whenever someone is cooperating and play it up as being very appreciated.

Jack Star

For older children, and for us grown-ups as well, the most consistent way to increase empathy is through meditation. In an earlier post (see here) I presented a detailed description of a simple form of meditation and presented the scientific evidence for practicing this ancient art to reduce stress and ruminating on angry memories. Well, as it turns out, practicing meditation has been shown to also increase empathy, along with its close relative, kindness.

By the way, one of my favorite kindness stories involves the psychologist and philosopher, Professor William James, his son, Willie, and the professor’s brother, the esteemed writer, Henry James.

The two brothers. Henry is on the left and Professor William James is on the right
Henry is on the left and William James is on the right

A Story About Kindness

When Willie had grown to be a young man, a biographer who was working on a book about his recently deceased Uncle Henry, asked to speak with him.

“Did you get to know your Uncle Henry?” the biographer asked.

“Oh, yes. He would live with us for months at a time. When I was very young, I grew to love him because he took a very genuine interest in me. Most adults back then would just nod at me and maybe muss my hair, but Uncle Henry, he would take the time to engage me with challenging questions. Like he’d ask me what I had been thinking and feeling about things and people.  And he always wanted to know what I thought other people were thinking and feeling. He had a nice, kind way of listening, too.”

“Can you recall for me a particular incident that occurred between you two that stands out in your mind that captures something special about your Uncle Henry?”

“Oh, yes.” Of all the events that occurred between Willie, the incident that stood out most vividly for him is the following:

One day, 9-year old Willie learned that his Uncle Henry was going abroad. The news saddened him for his absence would last a full year.

Upon Uncle Henry’s return to Cambridge, Massachusetts, the literary community entreated Willie’s dad, Professor William James, to throw a grand party for his brother to welcome him home and to discuss his latest literary achievements.

On the night of the party, Little Willie pleaded with his father to let him attend, but the professor insisted it was simply not a proper event for a young boy.

That night, Little Willie snuck out of his bedroom and peered through the banister posts at the top of the stairs.  And when the grand proceedings began, oh, what a sight to remember.

All the great literary figures came—Ralph Waldo Emerson, Henry David Thoreau, Nathaniel Hawthorn, and on and on. Each person who greeted Little Willie’s Uncle Henry did so with such awe and respect that Willie found this absolutely astonishing.

The next morning, Little Willie found Henry in the library already hard at work on his latest manuscript. Willie exclaimed, “Uncle Henry, Uncle Henry, the way everybody treated you last night, saying what a great man you are! Uncle Henry, what does it take for a man to be great?”

Henry smiled, put down his fountain pen, took a second or two to rub his chin, and then leaned forward toward Willie.  “Willie, there are three things a man must do to be truly great. First, he must be kind; second, he must be kind; and third, he must be kind.”

Well, that’s my post for the week. Until next time, may you find the empathy within to remain ever mindful not to judge others by what you can or cannot see on the surface. Understand that the true wealth of individuals lies deep within, and it may be your kindness, caring and compassion that will tap into the riches of their souls.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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Providing Criticism with Shouting, Insults and Threats: Is There a Place for It?

“Left turn!” hollers the drill sergeant to his new recruits.

Private Smith begins to turn right, but catches his mistake as he notices the other recruits turning in the correct manner.  He manages, although a bit clumsily, to end up turning left.

“Boy, don’t you know your left from your right?” the drill sergeant shouts in Private Smith’s face.

“Yes, Drill Sergeant.”

“I’m so glad to hear that, boy!” shouts the drill sergeant. “Now listen-up you stupid maggot! If I order you to turn left, you turn left! Do you got that, boy?!”

Yes, Drill Sergeant.”

“If I catch you turning right again when I order you to turn left I’m going to have you scrubbing the latrine with a toothbrush for a week. Do you got that, boy?!”

“Yes, Drill Sergeant!”

In the above scenario, we see an example of a sergeant providing criticism, and as he does so, he shouts, insults and threatens Private Smith. The army leadership believes that for this type of situation this style of providing negative criticism is helpful.

sergeant 2sergeant 1

How does the army’s views on providing negative criticism compare to mine?

Providing Negative Criticism: Comparing My Approach with that of the Army’s

Regular readers of this blog know that I have presented a post titled, “Providing Negative Criticism: Five Levels of Maturity.” If you check that post out, you will see that the sergeant’s style appears to most closely match the level 3 description, which is as follows:

3.  The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.

Here’s an example of a style of providing negative criticism that matches level 3:

Lucy yelling

A level 4 style of providing criticism, that is, one level more mature than level 3, is described as:

4.   The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning glares, insults, threats, or shouts.

Here’s an example of a level 4 style of providing negative criticism:

Luann, TJ and Brad

sergeant jokeYou are not likely to see anything that looks like a level 4 style of providing negative criticism coming out of a drill sergeant’s mouth during a training situation if he or she is speaking to a private.

And so, it looks like my level 5 model for providing negative criticism runs counter to the army’s view, at least in some situations. But before we conclude this, let’s first take a quick look at how a level 5 style is described:

5.  When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the person who is the target of the criticism, and the situation that he or she is in.  As a result of such considerations, the criticizer may decide to alter the criticism.

As we can see, people who provide criticism in a manner consistent with level 5 are apt to do so in a manner that is very similar to the level 4 description. However, before they actually provide the criticism, they consider the person who is the target of the criticism, and the situation that he or she is in.

In this regard, I think it’s worthwhile to point out that as tough as sergeants may be on privates, they act very differently when speaking to someone who has a higher military rank, such as a lieutenant  or general.

beetle 5.gifThat is, sergeants first consider who they are speaking to before deciding on how they will provide negative criticism. This is one of the hallmarks of a person who tends to provide negative criticism in a manner that is consistent with level 5.

The Army’s Reasons for Supporting the Drill Sergeant’s Style of Providing Negative Criticism

The army’s leadership believes that those who hold a higher military rank are better qualified to make tough military decisions than those who hold a lower rank.  They based this belief on their process for selecting who is invited to get training for a higher rank, the quality of the training that is provided, and the fact that only those who successfully complete the training are promoted.  Those who do not perform well after they are promoted are demoted.

warIn a number of military situations, quick decisions are necessary to achieve military objectives while minimizing the number of casualties. If platoon leaders see enemy troops rapidly advancing, with their guns blasting and bombs going off, there simply is not a lot of time to discuss how to respond.  Those with the most training for dealing with this situation rapidly cry out orders and those with a lower rank rapidly obey.

Now, with all of the gun firing and bombs going off, military leaders are probably going to shout out their orders to be heard.  If some of the privates suddenly feel offended because their leader has yelled at them in a tone of voice that strikes them as unfair criticism, without proper training perhaps they might start yelling back, “How dare you talk that way to me!” Perhaps they might even physically attack the leader for the perceived insult.  Such actions would seriously delay the carrying out of orders and thereby risk the military objectives and the lives of the soldiers.

military yellingDuring battles, there are times when even the best trained personnel may become irritable.  Perhaps a captain might have lost a soldier she was very close to.  If the captain, in her irritable state, was to slip up and accidentally speak to someone who is at a lower rank with a tone of voice that seems a bit disrespectful, would valuable time be lost because of an argument over the perceived insult?  To avoid wasting time on these types of arguments, the army leaders have come to support training soldiers to respond immediately to orders even if it comes with criticism that might not be viewed as ideal in more typical situations.  I think their position is reasonable.

Applying a Drill Sergeant’s Style of Negative Criticism to Situations Beyond the Military

beetle 1Many people who have been in the army, having experienced basic training, come to believe that what worked well in the army should work just as well in all other situations.  And so they begin to provide negative criticism in a style that matches that of a drill sergeant.

parent yellingparent yelling2Some parents try this with their kids, and when the kids are young it often seems to work.  But too often the drill sergeant approach leads to a building up of bitter resentment. Some teenagers end up running away from home, while others essentially end their relationships with their parents as soon as they are old enough to live on their own.

I know someone who was given the job to coach a women’s college basketball team.  He had in the past, coached a boys college team and found the drill sergeant approach had worked, in his estimation, fairly well.  Occasionally a good player would quit the team, but he felt that this was just the cost of maintaining good discipline.  But when he tried the same technique with the women’s team, more than half quit.  In order to field any team at all, he had to go to the women who had quit and apologize.  In the end, he found that there were alternative ways to provide negative criticism in his new situation that worked much better for him.  The incident reminds me of a great scene in the movie, “A League of Their Own.”

league of our own In the army, if someone thinks about quitting, there are very serious consequences.   The army can put the quitter in prison for a time, give him or her a dishonorable discharge, etc.  Moreover, there are a number of positives for hanging in there even under the most trying of circumstances.  There is the honor that comes from helping your country, a military salary, VA benefits, etc.  When we raise children or coach a team, the consequences for quitting or staying in the relationship are very different.

And so, for those who think it makes a great deal of sense to use a drill sergeant’s approach for providing negative criticism in non-military situations, I urge caution.  People have strong desires to be liked and to escape from situations in which someone seeks to interfere with their freedom to make their own decisions.  A drill sergeant’s approach runs counter to these desires.  It is only in rare situations where rapid action is required, the available leadership is well trained, and other desires are so strong that shouting, insults and threats may make sense.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

 

 

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Free of Fear

Lennon Paul
Lennon Paul
Jack Star
Jack Star

A few nights ago, Andrea and I went to see a show billed as “The Free of Fear NYC Debut and Album Release Concert.” Our two sons, Lennon and Jack, had written the album’s music, played most of the instruments, and were the front men for the show, so naturally we went.

My expectation for the evening was to see a set of musicians walk on stage and play all of the pieces that appear on the album. There was indeed that, but far, far more. I and the rest of the audience were treated to a fascinating mixture of visual and auditory art created and performed by a variety of colorful individuals all seeking to explore this idea of being free of fear.

Off in one of the corners of the venue was a collection of thematic paintings and drawings.

free of fear artAlong a side wall, a video screen displayed moving visuals that appeared to be in sync with the band’s stirring musical performance.

free of fear jamingDramatically performed poetry readings, a thoughtful short story, and an intriguing dance number were all interwoven into the overall evening experience. Most unexpected of all was an aerial acrobatics act that could have easily been something out of Cirque du Soleil. free of fear aerialHere, as the musicians played a kind of eerie celestial number that mounted in intensity, a lovely woman became entangled in two black curtains that symbolized fear. As she appeared to mightily struggle with these curtains—yanking herself high above the audience, twisting, twirling, suddenly falling upside down to within an inch of her skull, clawing back up once again and finally freeing herself–audience members were left with their jaws hanging from their mouths.

What Is Free Of Fear?

As the musicians in the band describe it:

Free of Fear is the music we always wanted to make but, up until now, never knew how to. It is the intention of creating from a neutral ground of infinite possibility, a place of total spontaneity, completely in the moment, unfettered by fears and self-doubt.

free of fear jackHowever, during the process of creating this music we experienced countless moments of uncertainty, lack of confidence in our abilities, insecurity about if people would like our sound, and a host of vague, strange, unnameable fears that arose while writing, recording, practicing, and performing our creation. During those moments the concept of Free of Fear has been a rallying cry inspiring us to overcome those trepidations and bring us back to the moment of this point in the journey, reopening ourselves to a deepening gratitude for the vibrations of the universe.

free of fear wide angleAnd now we wish to extend that rallying cry to you. We invite you to join the Free of Fear Movement. Its purpose is to foster an environment of encouragement that instills confidence and inspiration in each individual to create the art that only they can make. We invite you to explore the reality of the fears and insecurities in your own life, to stand up to them, and to step foot onto a path of creating and living the life that you truly wish to lead.

My Reaction

After the last notes were played and Andrea and I drifted into the cool night air, thoughts drifted through my mind. Enjoying being with a group of people, sharing a musical experience, dancing to lively rhythms and meeting interesting new people were beautifully achieved.  A  band seeking to inspire people to overcome their fears that have been preventing them from doing the things they really would like to be doing–I guess I kinda like that idea.  Inspiring narratives have begun to stir a process within, deepening my understanding of the nature of an intriguing emotion.

Nelson Mandela
Nelson Mandela

A few months earlier, I had written a post on Nelson Mandela, and I have now begun to think more deeply about how he inspired so many throughout the world.  Certainly one reason is his gripping narrative that involves resisting injustice despite the fear of a violent repressive regime, then his 27 years of suffering in prison, and then his phenomenal rise, against all odds, to become president of his country.  But there is something else.  Once he got out of prison, Mr. Mandela put forth a vision of why his struggle was important, a vision that allowed millions of people to enter into a connection with him and with one another.  “Great anger and violence can never build a nation,” Mr. Mandela declared. “We are striving to proceed in a manner and towards a result, which will ensure that all our people, both black and white, emerge as victors.” With such words, Mr. Mandela invited all of humanity to work toward a more just world.

The Free of Fear movement has a narrative that, in a sense, is like Mr. Mandela, in that it describes a process of achieving something of value despite moments of fear, and it is a cause that most of us feel a connection to.  The Free of Fear movement, to be sure, is a less dramatic story than Mr. Mandela’s, at least at this early point of its existence.  The band members’ one year struggle with their own fears while living modestly in NYC doesn’t quite compare with Mr. Mandela’s 27 years in prison. And creating a fresh new set of music and presenting it on the modest NYC’s Shangri-la Studios’ stage with other artists’ creations is a much smaller scale event than what Mr. Mandela achieved on a national and international stage.  ask for dateBut in a deeper sense, human beings can profoundly benefit from both types of narratives.  The Free of Fear movement, currently, focuses on basic fears of your typical person on the street attempting to find the courage to ask someone out on a date, or creating something despite the fear that others might not like it.  These types of struggles are more of what we may call your typical garden variety struggles, but to each of us who are struggling with them, they are of vital importance.

Consider, for a moment, the many people who have come to realize that their drinking has become a serious hindrance to their daily life and fear that they won’t be able to overcome this problem.  Here is a problem that occurs everyday in pretty much every community.  Over the years when I asked people who succeeded in overcoming this problem what was most helpful, the most common answer has been that they went to some self-help group meeting and became inspired by the many personal narratives of people who had struggled as they were, and despite serious set-backs along the way, they managed to beat their alcohol-related difficulties.

alcohol problemInterestingly, of all of these types of alcohol dependency recovery stories that I heard over the years, the one that stands out most to me concerns a man whom I will here call Bob.  In addition to hearing these recovery types of narratives, Bob had an additional source of inspiration.  Throughout the lowest period of his struggles, although most of his neighbors treated him with great disgust, there was one fellow who offered him a bit of kindness.  Bob wanted to recover not only for himself, but because he wanted that bit of kindness to mean something.  This kernel of kindness had grown in his breast and he desired to live in a way that honored all that it meant to him.  For some reason I entered into a profound connection with Bob when I heard him tell his story in a choked-up voice.

And so, upon thinking about what it takes to inspire, these are two of the ideas that came to me–a narrative of a struggle that was eventually overcome, coupled with a vision of why the particular form of success was of value not only to the struggling individual but to others as well.

background_image-1741320515bf968fa4cf0c076b576aafIn my next post I’ll try to convey other insights I have achieved as a result of that delightful night in NYC.  In the meantime, I hope you’ll take a little time to get acquainted with the fresh set of inspiring musical numbers now available on Free of Fear’s brand new album, See You On The Otherside. It is available for free at https://freeoffear.com/album_download.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

 

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On Responding to the N-word

Leonard Pitts, Jr.
Leonard Pitts, Jr.

Leonard Pitts, Jr. is a columnist, author of three novels and winner of numerous awards including the 2004 Pulitzer Prize for commentary.  When I heard that he was speaking at Flagler College, having enjoyed reading his insightful column for many years, I eagerly went to see him.

Mr. Pitts’s formal presentation was well received.  Then, he began to take questions from the audience. His responses to each were like a laser in that his answers were precisely on point–that is, until I asked my question.

My Question

When I first stepped up to the mike, I explained that I had worked with teenagers for many years, and sometimes a white student would seek to insult a black student by calling him the N-word.

Often the response was a physical fight that would lead to a school suspension.

Before returning to school, in some cases both students were asked to meet with me.  I saw each separately at first and usually I’d discuss Martin Luther King, Jr. For the black students, at some point in our discussion I would ask, “Do you understand that Martin Luther King, Jr. was all about non-violence when dealing with injustice?”

“Sure, I know that, man!” was a common reply.

Then I would say something like, “When you were called the N-word, you started to physically attack the guy who called you that.  That’s a violent approach to the injustice you had faced.  If it happens again, can you think of some other way to deal with this, some way that would respect Martin Luther King, Jr.’s memory?”

I would then typically get the following type reply: “If Martin Luther King, Jr. lived in my neighborhood, he’d have realized that if anyone called him that, the only way to respond is to bloody the guy up good!”

Having had experiences like this, I asked Mr. Pitts, “As a respected black man, how would you respond to someone who called you the N-word, and how would you advise black people to respond in the event that someone called them the N-word?”

Mr. Pitts’s Response

As I had said before, prior to my question, Mr. Pitts’s answers to questions that were being presented to him were right on point.  Now, his reply wandered off to related issues, never directly answering my question.

hip hopHe spoke, for example, of how he objected to hip-hop’s embrace of the word.  He related it to how many women in the women’s movement have now embraced the phrase, “She’s my bitch,” as a form of flattery, despite the fact that historically it was used in an unkind manner by sexist men seeking to put down women.  And he spoke eloquently about why he personally found the N-word so offensive.  I didn’t write down his exact words, but it seemed to closely match the words he used in some of his earlier newspaper columns.  For example, in a column published on November 30th, 2013, he wrote:

The N-word is unique. It was present at the act of mass kidnap that created “black America,” it drove the ship to get here, signed the contracts at flesh auctions on Southern ports as mother was torn from child, love from love and self from self. It had a front row center seat for the acts of blood, rape, castration, exclusion and psychological destruction by which the created people was kept down and in its place. The whole weight of our history dictates that word cannot be used except as an expression of contempt for African Americans.

Now, I do want to avoid a too simplistic presentation of Mr. Pitts’s position on the N-word.  He does believe that the word can be rightly used in certain situations.  For example, in a column titled, “Don’t Censor Mark Twain’s N word” he defended how it is used in The Adventures of Huckleberry Finn:

huck finn It is, perhaps, the seminal moment in American literature.

Young Huck Finn, trying to get right with God and save his soul from a forever of fire, sits there with the freshly written note in hand. “Miss Watson,” it says, “your runaway nigger Jim is down here two mile below Pikesville and Mr. Phelps has got him and he will give him up for the reward if you send.”

Read more here: http://www.miamiherald.com/2011/01/09/2007730/dont-censor-mark-twains-n-word.html#storylink=cpy

Huck knows it is a sin to steal and he is whipped by guilt for the role he has played in helping the slave Jim steal himself from a poor old woman who never did Huck any harm. But see, Jim has become Huck’s friend, has sacrificed for him, worried about him, laughed and sung with him, depended upon him. So what, really, is the right thing to do?

“I was a-trembling,” says Huck, “because I’d got to decide, forever, betwixt two things and I knowed it. I studied a minute, sort of holding my breath, and then says to myself:

‘All right, then, I’ll go to hell’ — and tore it up.”

Mr. Pitts wrote this column in response to a publisher who had decided to put out a new edition of this classic story that replaced all 219 occurrences of the N-word with words such as “runaway slave.”  Although Mr. Pitts acknowledges the publisher means well, he states that, “…it is troubling to think the state of reading comprehension in this country has become this wretched, that we have tweeted, PlayStationed and Fox Newsed so much of our intellectual capacity away that not only can our children not divine the nuances of a masterpiece, but that we will now protect them from having to even try.”

I liked what Mr. Pitts had said in reply to my question but as I left the auditorium, I wondered why he appeared to avoid answering my question more directly.  And I wondered what he would say about the approach that I have been recommending for responding to insults (see for example, “Insulting Criticism: What Can We Do About It?”).

My Alternative to Violence When Responding to the N-word

Although I have given a number of different types of examples of people responding maturely to insults in past posts, I have never described specifically what my approach would look like in the type of a situation we have been discussing today.  I, of course, recognize that since I am not an African-American, I lack much legitimacy in offering my opinion on this topic.  Nevertheless, just to spur a deeper discussion, very tentatively I am tossing out one alternative to violence.

In the scenario presented below, this is the first time Fred is calling Leroy the N-word.  In my view, Leroy’s response would be very different if Fred has begun to repeatedly taunt him.  Concerns about how to handle taunting are addressed in my post titled “The Art of Playful Teasing”.

black and whiteLeroy, an African-American teenager is called the N-word by Fred, a white teenager.  Leroy replies by looking firmly into the eyes of Fred and says,”You just called me a nigger.  I want to make certain you clearly understand that that word was used in the past by people who believed in slavery and that African-Americans are less than human.  Is that what you are trying to say to me, that you believe in slavery, and I’m less than a human being?”

“Yeah, you nigger!” Fred replies.

Leroy pauses to think about this for a moment, looking down in a sad manner.  Then, looking squarely into Fred’s eyes, he says firmly, “Why are you trying to insult me, Fred?”

“Because I hate niggers!”

“Fred, I’ve met some black guys who strike me as pretty hateful characters.  But from my experience, there are a lot of great black guys out there. I hope in time you’ll change your mind.  Anything else you want to say to me?

“Yeah, go to hell!”

“I understand that you’re trying to insult me, Fred. I’m always interested to hear you out.  I’m sorry to hear how you feel about black people.”

Well, those are some thoughts I have for you this week.  I encourage readers to continue the discussion by posting comments.  I know these issues bring up for many of us some very strong emotions.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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TO CHANGE, OR NOT TO CHANGE?

My goal in writing this weekly blog is to encourage readers to make some changes that can lead to improvements in the quality of their relationships.  But some people have no patience for this line of thought. Below is a slightly edited version of a discussion that illustrates this view.  Names have been changed for privacy considerations.

The Discussion

open mindEd: I do not understand why adults would care about the opinions of others or why they would want to be with someone that does not want to be with them.  When people don’t like you for who you are, they can go take a hike.

Sue: I don’t think relationship break-ups should be dismissed out of hand. There is much to be said for not jumping from one relationship to another. It is better to grieve the loss and to spend some time alone trying to figure out what went wrong in order to prevent the same issues from presenting themselves next time.

Ron: Some people don’t mind being alone, so if they lose all of their relationships it doesn’t bother them.  But for those who don’t like to be lonely, making some changes can make sense. I’ve seen too many friends rush into a new relationship and repeat history. They end up hurting about being lonely once again but never stop to think about what changes they can make.

Sue: Too many people do not know the difference between being alone and being lonely. They go from one relationship to the next…without thought to the collective damage they do to themselves…and to others.

Ed: I disagree. Nothing goes wrong unless your two personalities do not match. If you broke up, that means you should move on. Trying to change yourself to accommodate the next possible relationship would simply be making yourself dishonest in the relationship and misrepresenting your true self. I have been in relationships in which I had to make a constant effort. It sucked. I am now in a relationship in which I am just myself and so is my wife. We will be celebrating our tenth anniversary this year and we have never had any problems with our relationship. We do not fight as there is no reason for us to fight.

Sue: It’s not about changing who you are.

Ron: In many cases, people who have one relationship after another find themselves dealing with the exact same issues from one relationship to the next. In this case, unless we DO change ourselves, our expectations, or whatever it is that keeps creating the problems that end our relationships, we will not ever know the happiness of a true relationship. There are a lot of damaged people in this world. Nothing wrong with that. Just a lot of people who have to do a lot of work in order to move past that which damaged them, and is preventing them from finding happiness within a relationship.

Sue: I agree with those pointing out the responsibility aspect of relationships. I do think it’s important to get out and spend time around people, get involved in groups and activities. Coop anyone up with nothing to do and they’ll become depressed. But just jumping into a relationship seems kind of selfish, just using the first person who comes along to distract from your own problems.

Ron: I think with any important decision, whether it’s voting, or a relationship, or even researching a given topic, it’s important to be careful and make choices responsibly with care to how they affect others and not just oneself, which is all I think many here are saying.

Some of My Thoughts On This Discussion

There are a few people out there who really don’t care much about having relationships.  They enjoy being alone and if a relationship comes along that they value, this is fine, but if not, this is fine as well.

For the rest of us, having a few valued relationships is up there with fine food and drink.  And if a boy gets used to having his meal served to him by his mother, if she dies, he will soon learn to get his meals some other way.  This new way may not be as pleasant to him, particularly at first.  It may not feel like he is acting “like this is his natural self,”  but in time, it will come to feel more and more comfortable and “natural.”

When we learn a new skill, at first it may not feel “natural” to us.  With practice, the skill soon becomes so smoothly executed that we don’t have to think much about it.  At that point, it does feel “natural.”

Now, there are people who, upon entering into a relationship, come to see that they would have to change so much about themselves in order to make the relationship work that they end up deciding to try to find someone else.  Some of these people find that very soon after the break-up they meet someone that is just right for them.  From these people’s experience, Ed’s comments in the above discussion might make sense.  Ed had decided to end his relationship with some woman rather than making any changes in his life, and he soon found a woman he enjoys being with.  So Ed’s strategy worked for him.  The only thing that Ed is wrong about is that just because this worked out so well for him doesn’t mean it will work out as well for many others.  He seems not to be open to this possibility. Nevertheless, I wish him well.

For other people, efforts to find someone whom they can have a rewarding relationship with may meet with one failure after another.  And for still others, even after a single relationship break-up, feelings of regret may lead to thoughts of “what if?”  These types of experiences can lead them to learn new skills to try out.

Some changes that a person might try out may never come to feel “natural.” When this happens, it makes sense to leave them by the wayside.  But some changes, with practice, may not only come to feel “natural,” but may also lead to treasured relationships.

Well, that’s my post for this week.  I hope you stop by again soon.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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PUTTING DOWN NON-GROUP MEMBERS

calvin argumentOn this blog, I have often discussed various reasons why someone might throw insults at you, and, depending on the reason, how to maturely deal with these challenging experiences (see for example, “Insults: A Comic Strip Guide“).  If John is throwing an insult at you because he is in a bad mood, just asking in a concern manner, “Is everything OK, John, you sound like something is bothering you?” might be a useful way to begin to respectfully deal with this type of situation.  You might want to respond differently, however, if you see that John is insulting you because he hopes it will encourage you to make a change he thinks you need to make.  In this type of situation, beginning your response by initially ignoring the insult and instead summarizing his concern could be more helpful than asking if everything is OK or making a big thing about the insult.

In earlier posts, we have discussed eight different reasons why people throw insults at others, and mature responses to deal with each of these situations. Today let’s focus on some ways to deal with situations in which you might find yourself being insulted by those in a group because they view you as a non-group member.

Putting Down Non-group Members

Many people have a desire to join together in a common cause.  This can dramatically increase their own personal power.  And it is one of the big reasons why playing a game like baseball can be so much fun.  Hit a homer or even a ground ball that brings in the winning run, and your group is patting you on the back and cheering.

When immature people join together, however, because of their lack of empathy, they often join together to put down and humiliate non-group members–particularly if the non-group members are a minority or viewed as too powerless to defend themselves.

Sometimes we see this sort of behavior occur when a new girl starts a new school.

When someone faces these types of difficult situations, what is a respectable way to respond?  No single blog post can fully answer this question, but I would like to throw out some ideas for your consideration.  Let’s begin with a parable.

The Parable of Jason and Ron

As you look at the four pictures of this parable, let me add some details.  When Jason says, “I’m sorry you feel that way, Ron,” he looks squarely into Ron’s eyes.  Then he gives Ron a slight nod of his head and goes on his way.  Throughout the interaction between Jason and Ron, Jason remains friendly, while at the same time, self-assured.

When I was in school, one day I noticed a boy handle a similar situation like Jason.  The other students seemed to respect how the boy handled the teasing.  So I began to rehearse this style in front of a mirror over the course of a few days.  The next time one of the older students teased me, I gave it a try.  It ended up working just fine.

The “Give The Teasers What They Want” Approach

Now I understand that the approach described in “The Jason and Ron Parable” might not work perfectly in every situation.  Acting self-assured might actually increase the desire by group members to prove that they are powerful and the person being insulted is nothing but a pile of trash.  To try to prove this, they might insult you even worse than if you said nothing, or they might even physically attack you.  Because of this risk, many people faced with insults from a larger, more powerful group choose to give the teasers what they want–to feel they are more powerful than others.  People using this approach, when faced by these teasers, keep their eyes down toward the ground, and try to walk away as quickly as they can without saying anything. In this way, they don’t challenge the teasers sense of power in any way.

I’ve seen people use the “Give the Teasers What They Want” approach and it sometimes works to a certain degree.  The immature group members, with their lack of empathy toward others, after saying a few mean things, let the teased person walk by, and there is no more of these incidences. The group members feel that they had a little fun and the teased person gets away without any physical harm.  His or her feelings might feel hurt, but this passes before too long.

I must admit that I used this approach a few times when I was young.  It bothered me that I didn’t stand up for myself in a more “manly” manner, but at the same time I was glad that I got home safe.

The “Physical Attack” Approach

Now in contrast to the approach used in the “Jason and Ron Parable” and the “Give The Teasers What They Want” approach, some people have made the case that if anyone insults you, the only proper way to deal with this is to start swinging with everything you got.  It doesn’t matter if you end up getting ganged up, beaten severely, or evenbeing killed, you must physically attack to maintain your dignity.  Consider Mike’s story.

Mike’s Story

One day, I received a comment on my blog by a young man who recalled an incident that he had had when he was a new kid at school.  “On the school bus,” he wrote, “I began to get picked on.  I was not the kind of mature kid who ignored the situation and so I ended up getting into fights as a result. I’d like to preface my next statement with the following–I am not condoning fighting and do not recommend fighting as a solution to any type of verbal altercation. That being said, after showing the bullies that I’d stand up for myself, not only did the bullying come to an abrupt end, but I ended up becoming friends with several of them and seemed to garner the respect of many of the other kids on the bus. Again I’m not condoning fighting but am suggesting that in some cases a show of strength can be an effective way to resolve conflict.”

Here’s how I responded to Mike:

Hi Mike,

You are absolutely right. In some situations a kid who starts to get picked on will physically go at those doing the tormenting. The tormentors end up backing down, others end up respecting the kid who shut the tormentors up, and the kid even ends up making friends with the tormentors. This is a real possibility. Now, let’s consider other possibilities of a kid physically going at his tormentors so all of us can make an informed decision about how best to handle these types of situations.

In one case that I’m familiar with, a boy that we will call Cal, went to his dad and complained in a choked up voice of a bully picking on him on the bus. The dad, having had a very similar experience when he was young that you had, Mike, began to holler at his son. “If someone picks on you, you go at him with everything you have and that will shut him up. That’s how I handled that type of situation and it worked every time. I can’t believe you didn’t do that. Here you are crying over it. I’m ashamed of you!”

What the dad didn’t know at the time was that Cal had already witnessed another kid on the bus who was bigger and stronger than him try to do just what his dad had said to do. The bully quickly grabbed the arm of this kid, twisted it behind his back until it was excruciatingly painful. After the kid tried his best to get free, the twisted arm was twisted tighter and the kid let out a scream. The bus driver yelled to quiet down. The bully then loosened his grip on the kid, slapped him on the side of his face, and said, “If you ever start in with me again, I’ll catch you after school and you’ll really be sorry.”

Cal, seeing this happen to someone he knew was stronger than he is, became increasing depressed and when he began to talk about killing himself, he ended up in my office. Before long he blurted out all that he was going through.

Now, here’s another possible outcome of a kid going physically at bullies. The kid ends up winning the fight, or at least does enough harm to the bullies, that they settle down for the remainder of the trip. But the bullies belong to a gang, and having embarrassed the bullies on the bus, the gang decides to get revenge. The kid gets attacked and ends up with serious injuries, or even dead.

Or the bullies, seeing that they can’t get the kid to kowtow to them, end up working up their fury until they begin to get revenge by doing some things behind the kid’s back. The kid discovers his backpack has been slashed and in the crowd that is looking on, he sees the bullies smirking. Then the kid’s bike is stolen. Again the bullies have smirks on their faces. The kid tries to get even, the conflict escalates, and before long someone gets knifed or a gun explodes.

These are just some of the other outcomes that have occurred when someone has decided to physically attack bullies. Each person has to consider the situation and decide what is right.

Since writing the above reply to Mike, I read Malcolm Gladwell’s bestselling book, Outliers.  In one of his chapters, I learned that communities that have a higher than average percentage of people who hold the attitude that the only way to deal with people being disrespectful to you is to physically attack them tend to have higher than average murder rates.  Is that the type of community you wish to live in.  Some of the bullets that fly by in those communities end up striking people who are not even involved in the anger arousing situation, including children.  And so, I think people should think seriously about this issue.

Making a choice between which type of approach to use in any given situation requires some deep thought.  I hope this post gives you some useful material as you go about deciding for yourself what makes the best sense.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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GOV. CHRIS CHRISTIE’S USE OF INSULTS

In earlier posts on this blog I have advocated that it can be helpful to become familiar with five levels of maturity for responding to negative criticism and five levels of maturity for providing negative criticism (see for example Providing Negative Criticism: Five Levels of Maturity).  In those posts, I have contended that when responding or providing negative criticism the use of insults tends to lower your level of maturity.  Moreover, people who are less mature tend to be less liked and respected.

If the arguments that I have made in those earlier posts are accurate, how then can I explain the successful career that New Jersey Gov. Chris Christie has had?  Here is a man who is well known to use insults when he is criticized and when he is criticizing others.  Here is a man who likes to characterize his use of insults as his way of being “blunt and direct” even though a person can surely be blunt and direct without seeking to insult people.  Here is a man who has managed to get himself elected as a county legislator in New Jersey’s Morris County, appointed as United States Attorney for New Jersey, elected Governor of New Jersey twice, and viewed as one of the front runners for the next U.S. presidential election.  Here is a man that many people have come to admire.

By addressing this apparent paradox between my proposed levels of maturity and the success of Gov. Christie, readers will have an opportunity to come to a more refined, precise understanding of how to utilize the levels of maturity as a guide for dealing with interpersonal and intrapersonal relationships.

Explaining the Paradox

First of all, as I have explained in earlier posts, the five levels of maturity for responding or providing negative criticism are most relevant to your interpersonal relationships and your intrapersonal relationships.  As I define these terms, your interpersonal relationships are your interactions with people with whom you have direct, face to face interactions on an ongoing basis; your intrapersonal relationships involve interactions that you have with yourself.

The relationship that Gov. Christie has with his voters is best viewed as an intergroup relationship, rather than either an interpersonal or intrapersonal relationship.  This intergroup relationship involves the group of people who might potentially vote for him, the group of people who have a vested interest in getting the governor elected, and the groups of people who are working to get someone else elected.  Although the five levels of maturity are relevant in intergroup relationships, other issues often become more important.

In an interpersonal relationship, if you attempt to insult the person whom you are interacting with, that person might insult you back and the interaction can escalate into violence.  When we see Gov. Christie seeking to insult someone, he almost always has a group of supporters standing behind him and a team of armed security personnel well trained to intervene if an insulted party makes any moves at all that can be viewed as violent.  Under this set of circumstances, it is far safer to play the part of a tough guy who doesn’t take any crap from anyone than if you, personally, seek to insult someone with whom you have an interpersonal relationship.

Here’s another difference between what typically happens during your interpersonal relationships and the intergroup interactions that involve the governor.   When someone directly seeks to insult you, unless you are well trained in handling this in a peaceful manner, you are likely to take the insult personally.  The emotions that arise in this situation are more likely to be stronger than if you see on TV, or in a large arena, the governor throwing insults at someone you are not likely to personally know.

The governor, moreover, is not seeking to develop a sound interpersonal relationship with you.  He is, instead, seeking your vote.  He knows very well that not everyone is going to vote for him.  If he angers 49 percent of voters, but 51 percent end up voting for him, he’s achieved his goal.  In the last election, the governor managed to get 60% of the vote and not only did this mean that he was reelected, but the media repeatedly described his win as a landslide victory.  This victory meant that 40% of the voters voted for someone else.  Now, when it comes to interpersonal relationships, if you act in a manner that leads to 4 people out of 10 not liking you, this can lead to far more direct problems for you then if 4 out of 10 people don’t vote for you in a statewide election. Those who don’t like you can begin to say things behind your back to people who actually personally interact with you. Some of what get says can be untrue and very unfair.  You may find that when people that you like have parties, you no longer get invited.  When you used to be invited to go bowling, now someone else is getting invited.  These types of consequences have far more direct effects on your personal life than anything that is likely to happen as a result of a New Jersey election.

When people decide on who to vote for, they consider many issues, not just whether or not the candidate insults anyone.  When Gov. Christie insults someone, many voters are apt to say to themselves, he isn’t doing anything different than all the other politicians.  They therefore decide to choose a candidate based on other issues.  If some voters recognize that Governor Christie insults others a bit more than other candidates, they may feel that his stand on keeping taxes low is a far more important issue for them.

Gov. Christie’s popularity, in my opinion, is largely based on his positions on the issues and, indeed, on some of his personal characteristics.  Although the media plays up, and repeatedly show instances in which he insults people, if you really follow his career, you find that the vast majority of the time he conducts himself in a manner very consistent with the highest levels of maturity.  When someone criticizes him, most often he listens without getting defensive, clearly shows that he understands the criticism, and when he agrees with the criticism, he says so.  When he disagrees, in a warm and friendly style he very articulately explains why he disagrees.  People who have not made up their minds on a particular issue have an opportunity to see his take on the issue and a significant amount of undecided voters end up becoming convinced that the governor’s position is correct.

Gov. Christie has demonstrated that he knows how, when he is criticized or when he criticizes others, to act in the most mature manner.  When he does choose to throw an insult at someone, in the vast majority of cases he is very careful to do so when it is unlikely to harm him politically.  You can be sure that when he was the United States Attorney for New Jersey, any time  he disagreed with one of the judges involved in a case he was working on he never chose to directly insult the judge.  If he had, his career would have taken a tailspin.

The governor knows full well that there are voters in New Jersey who will never vote for him no matter what he says.  And so, when he chooses to insult someone, it is almost always directed at that group of people or the positions that they tend to believe in.  By doing so, his supporters come to see him as a leader who will be a strong defender of the positions they hold dear.

In recent events involving some lane closings on the George Washington Bridge into New York City that created gridlock traffic in Fort Lee, New Jersey, Gov. Christie began to use his style of insults in a very different manner than I had become accustomed to, and it has landed him in a heap of trouble.  The lane closings appeared to some reporters as a “get back” strategy designed to punish someone who didn’t support Gov. Christie in his latest run for reelection.  When questioned about this, the governor became sarcastic, and he sought to insult the questioners, saying they were “obsessing” over a minor issue, and claiming that the questioners must “having nothing else to do.”

This incident does demonstrate that using the most mature levels of dealing with criticism can be important even in the political arena.  If the governor, when he was being criticized for how he was handling the bridge lane closings incident, instead of responding with insults, replied in a manner consistent with a 4 or 5 level of maturity, his response would have looked something like this:

“I understand your concern.  Those lane closings led to thousands of people being inconvenienced for several days.  If it was one of my kids who ended up missing two hours of school for no apparent good reason, I would have been very upset, and as someone who cares about my fellow New Jersey citizens, I am very upset.  Making this situation worse was that police and ambulances had difficulty getting to where they were needed.  This is a very serious issue, and I am bound and determined to get to the bottom of what happened.”   

Such a response would have shown the questioner and all that listened in that he shared their concerns and had empathy for those who were involved in the mess.  Because of his more immature responses, a few days ago, after it became more and more apparent that his administration was indeed involved in a “get back” scheme, the governor had to apologize for his insulting actions.  In his nearly two hours of addressing the criticism in a national televised press hearing, the governor did not even once attempt to insult those who were publicly criticizing him as they asked their questions.  Instead, the governor modeled the most mature levels of responding to criticism.  Will it be enough to overcome all that he created when he responded at the lowest levels?  We’ll have to wait and see.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE

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DEALING WITH SUBTLE FORMS OF CRITICISM

If you have been following this blog, you know that from time to time I have been discussing insults and criticism.  In earlier posts, we looked at situations in which people end up feeling insulted because someone provided negative criticism.

peanuts opium

dilbert criticism 1

I have argued that rather than to feel insulted, it is possible to learn to welcome criticism, as well as words that might come off as insulting.  When we learn to respond skillfully to negative criticism and insults, we develop a confidence in these types of situations.  This dramatically reduces our defensiveness.

An important step toward mastering this skill is to learn to clearly recognize when criticism is occurring.  If you can’t identify when a red light is flashing, you won’t be able to know when to apply the brakes on the car, and you are likely to end up in a serious accident.

Illustration by Lois Hubertz

Illustration by Lois Hubertz

Similarly, if you can’t identify when criticism is occurring, you won’t be able to know when to begin to put in place the plans that effectively deal with criticism.

male criticismfemale-criticsm

Although some forms of criticism are as easy to recognize as a red light, some forms of criticism are far more subtle and therefore often go unrecognized as criticism.  I therefore have presented posts that discuss dealing with direct and implied forms of criticism.  I’ve noted that when someone makes a suggestion, this usually implies some negative criticism.

Subtle 3I also explained how recommending that someone get some additional education also usually implies some negative criticism.

Illustration by Lois Hubertz

We also took a good hard look at certain forms of levity, in which negative criticism is designed to be charmingly provocative.  It seeks to get people to think more deeply about an issue.  As George Bernard Shaw put it in his provocative book, Back to Methuselah:

George Bernard Shaw 2“When a thing is funny, search it carefully for a hidden truth.”
Shaw, to ward off defensive reactions to his quips, often created fictional plays and had the characters in the plays say them.  Great examples are:
“No man ever believes that the Bible means what it says: He is always convinced that it says what he means.“
“The difference between a lady and a flower girl is not how she behaves, but how she’s treated.”
“Life isn’t about finding yourself. Life is about creating yourself.”

Today we will spend a little more time practicing enhancing our skills for recognizing subtle forms of criticism.  This will help to improve our ability to know when to start using our dealing-with-criticism skills.

More Examples of Subtle Forms of Negative Criticism

As we move forward, please keep in mind that for the purposes of this blog, if someone evaluates something as negative the evaluator has made a negative criticism.

FIRST EXAMPLE

subtle 1In the above Calvin and Hobbes scenario, Miss Wormwood politely asks Calvin to put his tiger, Hobbes, in his locker.  Calvin objects to this request by crying out—“In my locker?!  He’ll suffocate!”

Calvin’s response to Miss Wormwood’s request is an example of indirect negative criticism.  He doesn’t directly state he has evaluated her request and found that there is something wrong with it, or that it is bad, or something of that sort.  Nevertheless, he indicates that if he did what she asked, his tiger would suffocate.  To recognize this as a form of negative criticism, it helps to notice that in addition to Calvin’s statement there are other indications that he thinks there is something wrong with Miss Wormwood’s request.  The exclamation marks after Calvin’s statement, the drawing of Calvin with his mouth being wide open as if he is shouting, and the fact that he is practically flying out of his seat while he is shouting, all add up to indicate that Calvin’s reply is rightfully classified as a form of negative criticism of Miss Wormwood’s request.

Although Miss Wormwood takes Calvin’s negative criticism in stride, other teachers might become defensive, and yell something like, “Don’t you talk back to me, young man!”  This might silence students, but leave them seething with anger that is expressed by a rejection of the school enterprise; or it might lead to shouting back at the teacher, creating an escalation of conflict that takes valuable learning time away from the class.

If Miss Wormwood would have become defensive and started to yell at Calvin in response to his negative criticism, this would, according the the DIG Conflict Model, be rated an immature level of responding (see Responding to Criticism: Four Levels of Maturity). Instead, she steers in the direction of Calvin’s criticism by offering the compromise of putting his “tiger” under his desk where it will be at least out of the way.  This, according to the DIG Conflict Model, is one of the most mature responses (see Responding to Criticism: The Most Mature Level).  We see, in this example, that Calvin quickly complies and his teacher can now go on with her lesson without any further delay.

SECOND EXAMPLE

Here’s a Sally Forth comic that illustrates that whenever there is a transaction involving a request or demand, we would be wise to anticipate negative criticism will be present as well.

Subtle 2In this comic, because Sally is visiting her mother for a few days, Ted is left on his own to deal with his nine-year-old daughter, Hil.  When Ted tells Hil it’s time for bed, she begins to reject his demand.  Is Hil’s rejection of the demand a form of criticism?

Well, consider her reply to her dad:  “But Mom’s not here!  We don’t need a bedtime!”  Hil has negatively evaluated her dad’s demand by expressing her disagreement with it.  If you tell someone you disagree with what he or she has done, you have negatively criticized the person’s act.

If Ted was skillful at first recognizing that Hil was providing him criticism, he would be in a better position to say to himself, “From what I’ve learned about the different levels of maturity, let me see if I can design a mature response.”  What if he came up with something like this?

“Hil, I admire the way you seek to defend your freedom.  I want to encourage that.  And you know I’m crazy about you.  At the same time, I also love your mom, as I know you do. It seems to me that we don’t want to break her rules behind her back.  The bedtime schedule is designed for you to get enough rest so you will do well in school.  Both of us have seen what happens to you when you don’t get enough rest.  When your mom gets home, if you want to discuss the rules, we can do it with her, you and me all altogether.  That would be the fair thing to do, wouldn’t it?”

These Examples are Designed to Encourage Deeper Thought

Above, I provided two examples of someone providing negative criticism.  For each example, a response was described that I think is pretty mature.   Please note, however, that I am NOT claiming that they are the ideal responses.  Nor am I trying to make the case that the responses portrayed in the above examples are the only mature responses that can be made.  There is a great deal of flexibility that we have for coming up with high level responses.  I present the above examples in an effort to challenge you to think more deeply about what mature levels of responding look like according to your own lights.

Well, that’s my post for this week.  To all of you who celebrate the beautiful Christmas season, I wish you good cheer, peace on Earth, and good will toward all of our fellow human beings!

With Warmest Regards,

Jeff

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

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BLONDIE, DAGWOOD AND THE NATURE OF PERSONAL POWER

We find a charming illustration of Dagwood utilizing a simple source of personal power below:

Blondie 1Blondie 2

Bondie3These three frames are just the beginning of a very early Blondie comic from 1932 that I found in The Smithsonian Collection of Newspaper Comics.  At that time Blondie was depicted as coming from the lower classes who had recently married the wealthy Dagwood Bumstead.  Many from his social circle believed Blondie married for money.

Blondie4I have discussed sources of power quite a bit on this blog. The simple source of power that Dagwood used to get Blondie invited to the party is often referred to as offering a fair exchange.  That is, Dagwood offered to give his mother something that she wanted, but only if she gave him what he wanted.  She wanted Dagwood to come to her party, he made it clear that he would come, but only if Blondie would also come.

As we will soon see, there are six more panels to this Blondie-Dagwood comic strip.  But before we get to them, let’s use the DIG Conflict Model to quickly conceptualize the events that are taking place in the first panels of the comic.

Using “DIG” to Briefly Describe a Conflict

Those who have been following this blog know that when we seek to briefly describe a conflict, the letters in the word DIG help to remind us to look for the three conditions of a conflict–DESIRE, INTERFERENCE and GUILT.

Blondie 1During the first frame, Dagwood clearly desires that Blondie join him at his mother’s party, but interfering with this, his mother indicates she is refusing to invite her.  To be a conflict according to the DIG Conflict Model, in addition to a desire and an interfering condition, there has to also be a guilt condition as well.

Blondie 2In the second frame of the comic, Dagwood says to his mother, “Remember, after all she is your daughter-in law.”  This suggests that Dagwood believes that his mother is guilty of being wrong for not inviting Blondie.

There are several ways in which this apparent conflict can be resolved.  To illustrate some essential points, let’s first look at a couple of examples that do not actually occur in the comic.  As we look at these examples, please keep in mind that when we describe resolutions using the DIG Conflict Model, we are instructed to consider not only the short term quality of the resolution, but the long term quality as well.

First Example

Here is a different outcome to Dagwood’s conflict with his mother than what we will be seeing in the actual Blondie comic strip.  Take special note that this different outcome leads to a couple of post-resolution regrets.

Dagwood talks to his mother and she convinces him that because of the way she was brought up, and because of the way the other party guests might react, she is not wrong in wanting to keep Blondie from attending her party.  Dagwood ends up agreeing with his mother and he does not bring Blondie to the party.

From Dagwood’s perspective his conflict with his mother was resolved at the point when he came to believe his mother is not guilty of doing anything wrong when she insists Blondie is not to come to the party.  The plan that was used to resolve the conflict was his mother persuading Dagwood that she is right.  

Now, let’s look at the quality of this resolution.  By resolving the conflict in this way, Dagwood ends up not having his desire to have Blondie join him at the party fulfilled.  Because Dagwood wants to do things more with Blondie than his parents, he begins to see them less and less.  When he looks for job opportunities he feels little desire to remain close to his parents.  One day he sees an opening with the Dithers Company several thousand miles from his parents.  He applies and lands the job.  When Dagwood and Blondie start having children, his mother begins to wish she had been more accepting of Blondie early in their relationship for Blondie has turned out to be a wonderful wife to her son.

Blondie5

Oh, how Dagwood’s mother regrets antagonizing Blondie during their early marriage.  And that’s not all.  Dagwood’s mother is often heard wandering around her luxurious home moaning.  From time to time she can be heard crying out, “If only I could be closer to my grandchildren!  How this would give so much meaning to my life!”

Blondie6Dagwood also feels that raising children with their grandparents close by would have been a good thing, but he reluctantly feels that, with his mother so rejecting of Blondie, it wouldn’t be a good thing for the children to be exposed to such rejection of their mother on a regular basis.  And Dagwood really cares about his mother who has become increasingly depressed over the years.  Both he and his mother have some post-resolution regrets about how things have turned out.        

Second Example

Here’s another scenario that according to the DIG Conflict Model would lead to this conflict being resolved, and this one also leads to some post- resolution regret.

Dagwood decides that there is nothing he can do about bringing Blondie to the party, and so he just doesn’t show up.  The party comes and goes without his desire being fulfilled.  But in time, he forgets about it.  When he forgets about it, the conflict has been resolved.  As for the quality of this resolution, Dagwood finds that, since the party, he frequently has waves of anger overtaking him.  When he is with his mother, he treats her with little respect.  This leads to angry outbursts between them.  Their quality of life has thus been diminished.

Now let’s look at what actually happens in the 1932 comic. 

Dagwood resolves the conflict as follows.  In an effort to achieve his desire, he tells his mother that he refuses to come unless Blondie is invited, too.  His mother offers a compromise; he can bring Blondie if he promises to keep her in the background.  Blondie 2Dagwood doesn’t explicitly say that he agrees with the compromise, but by thanking his mother it appears he has tacitly agreed to her stated terms. The conflict Dagwood was having with his mother is resolved at the point Dagwood realizes his mother will no longer interfere with his desire to bring Blondie to the party. 

How about the quality of this resolution?  In the short run things look pretty good.  Bondie3Although Blondie expresses some concerns about going to the party because Dagwood’s mother is so against her, Dagwood expresses optimism when he says to Blondie, “Now, don’t worry Darling — in time she’ll learn to love you just as I do!”  The comic strip goes on from here to provide us some additional information.  When they arrive at the party…

  Blondie7.pngBlondie8.pngBlondie9.pngBlondie10.pngBlondie11.pngBlondie12.pngBlondie13.pngBlondie14.pngBlondie15.pngIn this scenario Dagwood has used some skill that leads to his specific desire being fulfilled—Blondie gets to go to his mother’s party.  He has a related desire as well—that his mother will learn to love Blondie.  As things worked out, this desire takes a beating.

Contrasting the Blondie Example with the Pygmalion Example

People who are powerful at achieving their desires tend not only to develop a plan to achieve some obvious desire of a conflict, but they pause to consider how each plan that they consider would impact the achieving of other desires that are associated with the obvious desire.  Consider the story of George Bernard Shaw’s great play, Pygmalion, which was later turned into the magnificent musical, My Fair Lady.

PygmalionMy Fair Lady posterThere are some similarities to My Fair Lady and the Blondie story we just discussed.  One of the chief characters is Liza Doolittle, who is about Blondie’s age.  She too is from the lower classes.

Professor Higgins desires to bring her to a party where the upper classes will be in attendance—the royal ball.  But the good professor realizes that getting Liza invited is a relatively small problem for him.  What he wants additionally is that she is a success at the ball.  He and his friend, Colonel Pickering, pause to consider what being a success is.

They decide that to be successful, Liza will have to improve her speech, be able to move gracefully around the ballroom, and to learn to dance as the other ladies do.  Once they understand this, both gentlemen devise a rigorous plan involving training for six months before they take Liza to the ball.  Although their plan doesn’t come off entirely without hitches, the viewers of the play clearly come away understanding that the thoroughness of the planning and the practicing of the skills were enormously helpful.

My Fair Lady 2Now, what have we learned from these scenarios?  First of all, when you try out a plan that has promise to fulfill your desire, you are attempting to increase your power.  If your plan is well designed and skillfully carried out, it may succeed in fulfilling your specific desire.  However, short term success of a plan to achieve a specific desire might be offset because it ends up interfering with the likelihood that other desires will be fulfilled.  Dagwood fulfilled his short term desire of getting Blondie to the party, but by putting her in a situation where she had a large chance of embarrassing his mother, he may have hurt his long-term goal of getting his mother to like Blondie.  If you want the quality of your resolution to be high, increasing your power requires that you become skillful at fulfilling desires in the short and long term.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.