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A Lesson From The Play, Next to Normal

Welcome to From Insults to Respect.

This week I happened to watch on TV the play Next to Normal. It dramatically and musically brought forth a wealth of thoughtful and emotional reactions. I can’t, in a single post, express all of these, so here, I’m going to focus on just one–the issue of blaming those given a mental disorder label and their parents for how they are acting and experiencing.

The Play’s Main Plot

A woman who had a baby that died in infancy continued to grieve after four months. A psychiatrist, therefore, has classified her as having a mental disorder and has been prescribing psychiatric drugs for depression. Because his patient also imagines that the baby is still alive, and on birthdays she sees him growing up, and she regularly has conversations with him, the doctor has been prescribing an additional cocktail of drugs. As we enter the play, we see the drugs have certainly not relieved the woman from her or her family of the anguish that has come about. The imagined baby has grown to be a teenager. Her family, made up of her husband and teenaged daughter, are deeply concerned and support the psychiatrist’s treatment recommendations. Treatment during the play changes from drugs, followed by an hypnosis approach, and finally Electroconvulsive Therapy (ECT), none of which lead to satisfactory results.

My Reaction To The Play

In my training as a psychologist, I learned to avoid blaming people who act in ways that lead to a mental disorder classification or their parents. Blame implies thinking someone is guilty of doing something wrong.

If I perceive that someone has done something wrong and I become frustrated and angry at the person and I begin to seek to punish the person, I view that person as guilty.

For example, if I make a wrong turn to go to my friend’s house and when I discover my error if I have a strong emotion of frustration that springs up in me and I cry out, “What an idiot I am for making that mistake,” I am feeling guilty that I made the mistake, and the reason I am calling myself an idiot is because it is my angry effort to punish myself.

I use that specific type of definition for “guilty” to distinguish it from how I define responsibility, which I view as a more mature response. When people act responsibly, they recognize that they did something wrong, experience a strong feeling of frustration, recognize at the same time that as long they are a human being they are going to make mistakes. They recognize that the strong feeling of frustration is a good thing because it leads them to focus on what they did wrong, and the emotionality helps spur a process that increases the possibility of fixing the error in the long term, decreasing the chance that they will make the same mistake. Part of this frustration reaction leads me to focus on what I can specifically do next time to prevent the mistake. This is a wonderful process, and I welcome the experience as I would a helpful friend. When I see guilt springing up in me, I have been getting more and more skillful at transforming it into my helpful friend.

It seems to me beneficial to keep the idea of angrily desiring punishment when someone does something wrong separate from the idea of learning from the experience of making a mistake by experiencing frustration in a friendly, non-punishing manner. If you see that your five-year old son has made a mistake when trying to add 7 plus 3 and he came up with 9, you may see that he has done something wrong, but you might experience this as somewhat different from when you feel someone is “guilty” of doing something wrong.  You may think that your son almost got the right answer, and he’s trying, and this is part of a useful learning process. You might not feel angry at him, nor think he deserves to be punished for his efforts. Perhaps you might gently correct him and give him a warm smile.

Although I am pretty good at avoiding the blaming game, from time to time I slip up and become angry at what I’m perceiving is happening with people dealing with mental health concerns. This play, so well done, has helped me to better reconnect with the habit of making the distinction between guilting and taking responsibility as I conceptualize them.

The music, singing, and dialogue blend together to avoid simplistic interpretations of events and filled me with empathy for the complexity of dealing with such challenging circumstances. I was left thinking that people embroiled in the types of situations that the play depict would do well to learn for themselves the difference between blame and responsibility. Moreover, it seems to me that it takes more than just noting the difference; it takes practice to turn this understanding into a useful habit. One useful practice is to identify five times when you found yourself employing guilting, and then see if you can write out a way to turn them into a response that better matches a responsibility response.

My Best,
Jeff

 

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CONFLICTS AND GUILT

Blondie guilt tripA conflict exists whenever the following three conditions exist:

  1. Party A desires an act will occur.
  2. Party A perceives that another party is likely to act in a manner that interferes with the desire.
  3. Party A perceives that the other party would be guilty of doing something wrong if he or she carries out the interfering act.

On this blog, when we think about describing a conflict we use the word “DIG” to remind us to look into the situation for a desire, something that interferes with the desire, and the perception of guilt. If there is no guilt, there is no conflict, but there still remains a desire-interference problem. All conflicts contain a desire-interference problem, but when guilt is present we have a conflict.

In the above Blondie comic, it is pretty clear that Dagwood has a desire to take a nap and interfering with this is his promise to fix a doorknob. He seems to me to be struggling with whether or not  to feel guilty if he doesn’t keep his promise.

Also in the comic, we see that Blondie appears to have a conflict with Dagwood. That is, she desires that the doorknob gets fixed and interfering with her desire is Dagwood’s nap. She seems to think he is guilty for not keeping his promise.  Is she seeking to punish him for his guilt by not preparing his sandwich?

Today’s post focuses on the guilt condition of conflicts.

Guilt and Conflicts

On the right we see Mary and Ron.  Ron desires Mary and she desires him.  They currently are not experiencing a conflict.

Consider a different scenario, one that we all have faced from time to time.  You are going to the dentist and you have a desire to experience no pain, but you perceive that the dentist will probably act in a manner that will interfere with this. Do you perceive that under this set of circumstances you are likely to be having a conflict with the dentist? Why?

The DIG Conflict Model, which uses our above definition of “conflict,” indicates that if you do not perceive that your dentist is guilty of doing something wrong, there is no conflict. If you don’t blame the dentist for the pain but accept it as a necessary part of the dental procedure, the interfering condition is experienced in a very different way than when we experience a conflict.

In the dentist situation that I just described, you would still have a desire-interference problem–how can you get through this situation as best that you can given that you desire not to experience pain, and yet you are likely to experience some pain?  All conflicts have a desire-interference problem in it, but not all desire-interference problems are conflicts.

dentistConsider, if you will, a slightly different set of circumstances then our original dentist scenario. This time you have had a dental procedure done almost painlessly by Dr. Beam.  Now a new dentist, Dr. Vopee, is performing the same procedure and as he does so, you are experiencing a great deal of pain.

According to the DIG Conflict Model, how you perceive this situation is crucial in determining whether or not you are experiencing a conflict. If you are blaming Dr. Vopee for this pain, believing he is doing something wrong, you are very likely to be experiencing a conflict with him. On the other hand, if you perceive the pain as due to the fact that no two procedures are exactly alike and that the pain must be due to the difference in the procedure rather than any incompetence of Dr. Vopee, then you will NOT experience a conflict with him.

What people who are in any given situation perceive is far more important than any act by itself.  It is very possible for Sally to perceive that she has a conflict with Bob when Bob has done nothing to interfere with her and has no intention of doing so in the future. This can happen, for example, if Sally’s neighbor lies to her about Bob’s actions.

Let’s explore a little more what it means when we say someone perceives that someone is guilty of doing something wrong.

Some Definitions of Guilt

According to http://www.merriam-webster.com/dictionary/guilt there are a few definitions for “guilt.”

1:  the fact of having committed a breach of conduct especially violating law and involving a penalty; broadly :  guilty conduct
2a :  the state of one who has committed an offense especially consciously
  b :  feelings of culpability especially for imagined offenses or from a sense of inadequacy :  self-reproach
3:  a feeling of culpability for offenses

My Definition of Guilty

As far as I’m concerned, you are free to define “guilt” or “guilty” in any way you choose. I have a very specific reason to use the word guilty in the sense that I choose–because I want to distinguish it from a very different experience and this can get muddled if I use the word too loosely. And so, I define “guilty” as follows:

If I perceive that someone has done something wrong and I become frustrated and angry at the person and I begin to seek to punish the person, I view that person as guilty.

For example, if I make a wrong turn to go to my friend’s house and when I discover my error if I have a strong emotion of frustration that springs up in me and I cry out, “What an idiot I am for making that mistake,” I am feeling guilty that I made the mistake and the reason I am calling myself an idiot is because it is my angry effort to punish myself.

I use that specific type of definition for “guilty” to distinguish it from how I define responsibility, which, as I view as a more mature response. When people act responsibly, they recognize that they did something wrong, experience a strong feeling of frustration, recognize at the same time that as long they are a human being they are going to make mistakes. They recognize that the strong feeling of frustration is a good thing because it leads them to focus on what they did wrong, and the emotionality helps spur a process that increases the possibility of fixing the error in the long term, decreasing the chance that they will make the same mistake. Part of this frustration reaction leads me to focus on what I can do next time to prevent the mistake. This is a wonderful process and I welcome the experience as I would a helpful friend. When I see guilt springing up in me, I have been getting more and more skillful at transforming it into my helpful friend.

"Not guilty, because puppies do these things." - New Yorker CartoonSome people think guilt occurs whenever they see that someone has done something wrong. It is not wrong to define it this way except when we are using the DIG Conflict Model.  But even when we are not using the DIG Conflict Model, it will still be beneficial to keep the idea of angrily desiring punishment when someone does something wrong separate from the idea of learning from the experience of making a mistake by experiencing frustration in a friendly, non-punishing manner.

If you see that your five-year old son has made a mistake when trying to add 7 plus 3 and he came up with 9, you may see that he has done something wrong, but you might experience this as somewhat different than when you feel someone is “guilty” of doing something wrong.  You may think that your son almost got the right answer, and he’s trying, and this is part of the learning process. You might not feel angry at him, nor think he deserves to be punished for his efforts. Perhaps you might gently correct him and give him a warm smile.

Another Example

A husband comes home from work. He doesn’t look like he is responding in a friendly, gentle manner as he perceives that his wife is doing something wrong. His face looks angry about it. We can easily imagine that he is likely to make some punishing statements toward the two people who are kissing, and perhaps he might even go further by making some other punishing acts such as hitting or seeking to divorce his wife.

When thinking about conflicts, it is useful to distinguish between guilt that arouses anger and seeks to punish versus viewing someone doing something wrong without it being accompanied by anger.

Now, some of my students ask me, isn’t there a place in this world for righteous anger?  Doesn’t the guy who finds his wife cheating on him have a perfect right to be angry and to seek to punish the cheats?

The DIG Conflict Model does not attempt to decide this philosophical issue for all people for all situations and for now through to the end of time. Instead, it seeks to free people who have learned when they were young a rigid pattern of responding to their perceptions that someone did something wrong. If you have learned to react to a perceived wrong in only one way–with frustration, anger and punishment, perhaps you may welcome the freedom to choose between guilt or a friendlier response.

Well, that’s my post for today.  I hope you find that it offers some food for thought.  Have a great week!

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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THE ABCs OF POWER: THE LETTER E

https://www.frominsultstorespect.com/wp-content/uploads/2013/04/personal-power.jpgOn this blog we have been discussing personal power.  We have noted that the reason why people use insults is to try to achieve their desires.  This strategy often backfires.  Therefore, we have been learning plans to increase our skill to achieve our desires without launching insults at others.

Learning the sources of power greatly enhances our skills to achieve our desires.  And once we become confident that we have a variety of effective ways to achieve our desires, we begin to feel more self assured and less likely to become defensive when others begin to criticize us.

After introducing these basic ideas, I  began to build a list of sources of power.  This list is in alphabetical order.  So far, it looks like this:

THE ABCs OF POWER

A=Advancing Skill (see The ABCs of Power: The letter “A”)

B=Breaking Down a Conflict into its Three Conditions:  Desire, Interference and Guilt (see The ABCs of Power: The Letter “B”)

C=Coalitions (see The ABCs of Power: The Letter “C”).

D=Discussions or Debates (see The ABCs of Power: The letter “D”)

When the list is completed, there will be sources of power all the way up to the letter “F.”  Today we add to our list a source of power that begins with the letter “E.”

E is For Encouraging Caring

One way to achieve your desire is to make a request.  For example, suppose Judy, whenever she criticizes me, does so by shouting and calling me names.  I find that I have a desire to maintain a good relationship with Judy but the way she goes about criticizing me is leading me to consider ending it.  What can I do about this?  Well, one thing I could do is to wait until Judy is in a relatively good mood, and then make the following request.

ILLUSTRATION BY ERIC SAILER
ILLUSTRATION BY ERIC SAILER

By making my request in this way to Judy there is a better chance that my desire to continue to have a good relationship with Judy will occur than if I just end my relationship with her without making my request.

There are, of course, several ways to go about making a request–some are more likely to achieve your desires than others.  For example, imagine what might happen if I asked Judy to stop shouting and insulting me while she is in the middle of shouting and insulting me.  And let’s say that as I made this request, I began to shout at her while calling her a pile of garbage for shouting and insulting me.

Illustration by Eric Sailer
Illustration by Eric Sailer

Using that style of making a request can actually make it harder for me to achieve my desire.  Rather than making me more powerful, it can lead to my becoming a weaker individual.  It can increase the chances that Judy will become angry with me and she may end up storming away.  She may begin to talk about me behind my back in a way that leads others to lose respect for me.  All of this is the very opposite of what I desire.

So, as these two examples demonstrate, your style of making a request  can either increase, or decrease your power.

Interestingly, even if I make my request in a way that is respectful to Judy, as in the first of the two above examples, if she learns that whenever she refuses any of my requests I then begin to shout and insult her, she can still end up losing respect for me.  For example, consider the following scenario:

GUILTING1 Notice that when John first makes his request, he does not shout or insult Pete in any way.  It is only when Pete turns down his request that John begins to shout and insult him.

When turned down, John angrily conveys his belief that Pete is selfish and uncaring.  This pattern of responding when a request is turned down is often referred to as “guilting.” “Laying a guilt trip on someone” and “seeking to impose guilt on someone” are other expressions that may be used to refer to this pattern.  Guilting is a very common way to respond when a request is turned down.

Contrast this guilting approach to the following:

encouraging caring illustration

In this comic, Diane expresses sadness about coming to class late and requests that Tom pick her up on time.  As she makes the request, it is very similar to how John asks for help in the previous example.  Neither John or Dianne insults the person to whom the request is made while they make their request.  But when John is turned down, he begins to use guilting.  When Dianne sees that Tom has refused her request, she remains supportive.  We will be calling Diane’s style of making a request “encouraging caring.”

It’s crucial to point out here that even with all that Diane does in this comic, a slight change in the end could turn it into guilting.  For example, suppose that after becoming convinced that Tom will not do as she asks, she gets up to leave and yells at him, red faced, “You’re a selfish creep!”  Then she would have used guilting and Tom would consequently begin to develop an expectation that this will be her pattern of reacting whenever he turns down her requests.

When someone makes a request in a manner consistent with encouraging caring, they do the following:

When we ask others to help, it is acceptable to express sadness at the current state of affairs and to seek a mutually satisfying solution.  If our request is turned down, it is not acceptable to view the refuser as evil.  To seek to humiliate those who turn down our requests is forbidden, while showing empathy and support are essential.  Some people make the mistake of thinking that to use encouraging caring effectively, people must learn to resign themselves to doing nothing else but graciously accepting it when a person turns down their requests.   In many situations that is the wisest choice.  But there are many alternatives that can be considered that are consistent with the supportive encouraging caring source of power.

In two earlier posts, I gave some examples of people using encouraging caring and guilting (see AN INTRODUCTION TO GUILTING and GUILTING VERSUS ENCOURAGING CARING).  I also described in those posts the research indicating that those who use encouraging caring instead of guilting are more likely to enhance their reputation and in the long run are more likely to achieve compliance to their requests.  Those posts are worth taking a look at.  For now, let’s take a look at a fresh example of someone making a request.

charlie brown making request

Here Charlie Brown asks Lucy to trade her Joe Shlabotnik baseball card for some of his cards.  He makes the request in a sincere manner, and when Lucy refuses, he remains respectful, avoids any insults, and offers her some additional choices to entice her to trade.  Again she refuses, and although he is clearly disappointed, he walks away without insulting Lucy.  Is this a case of encouraging caring?

Encouraging caring requires that the requester remains supportive and respectful throughout the request, even when it becomes quite clear that the other party will not comply.

What appears missing in Charlie Brown’s efforts to acquire the card is showing empathy and support for Lucy’s position.  He doesn’t seem to care why Lucy wants to hold onto the card.

Charlie Brown could have provided us a clearer demonstration of encouraging caring if he had taken more time to ask her more about why the card was valuable to her, and then listened carefully to what she had to say.  He could have summarized her position in a kind tone of voice that showed he understands and empathizes with her position.  In the end, he could have said: “I understand that you think Joe is cute.  Well, Lucy, it’s your baseball card.  If you don’t want to trade it, that’s your right.”  To show Lucy that he is able to put himself in her shoes, he might mention a time when someone wanted to trade with him, but he refused.

Charlie Brown 2 making a request.png

When we think about encouraging caring as a source of power, it is important to remember that when someone does turn down your request it doesn’t mean that your only option is to graciously accept it and resign yourself to not having your desire fulfilled.  As long as you remain supportive, there are other things that you can do that are consistent with encouraging caring.

In our example of Charlie Brown’s efforts to obtain a baseball card, what are some other things he could have done to persuade Lucy to make a trade with him while remaining supportive?

Well, at one point, Lucy explains why she doesn’t want to make the trade.

Charlie trade

If Lucy wants the baseball card because Joe Shlabotnik is cute, perhaps Charlie Brown could find some used sports magazines that have several pictures of Joe’s cute face.  Charlie could offer them as part of his trade.  Or he could offer to take a picture of the baseball card with his camera, have the picture blown up, and put in a 9 X 12 inch frame.  These ideas come from thinking about why Lucy desires to have the card and trying to come up with a way that fulfills her desire in a manner that does not interfere with Charlie’s desire to have the baseball card for his collection.

Lucy may have another motive for not trading with Charlie Brown than her stated reason—“Joe Shlabotnik is cute.”  Perhaps it is because she is after power.  By refusing to trade with him, Lucy is demonstrating that she has the power to refuse his offer.  If Charlie Brown were to ask her what she believes would be a fair trade for the card, it empowers her to make an offer.  Notice that Charlie does not do this.  Instead, he keeps trying to come up with offers.  If Lucy does come up with an idea for a fair trade, Charlie can then either accept her offer, or use it as a basis for coming up with a counter offer.

These are just some of the possible approaches that are open to Charlie as he seeks ways to have his desire fulfilled while remaining consistent with encouraging caring.  When used with the other sources of power, people have the capacity to find numerous ways to fulfill their desires.

Well, I hoped you enjoyed today’s lesson.  I hope to see you again real soon.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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INTRAPERSONAL CONFLICTS AND CHARLIE BROWN: ADVANCE LESSON

A few weeks ago I published a post titled CONFLICTS WITH OURSELVES: LESSONS FROM CHARLIE BROWN.  Today, let’s quickly review the ideas presented there, and then move on to discuss a few more.

Review

When one person has a conflict with another person, we call this an interpersonal conflict.  An intrapersonal conflict occurs when a person has a conflict with himself or herself.

When we describe a conflict using the DIG Conflict Model, the letters of the word, “DIG,” helps to remind us to first dig to find the DESIRE, then something that INTERFERES with the desire, and finally, the GUILT.  Earlier, we looked at the following example of an intrapersonal conflict:

Charlie13

When we looked earlier at this example, I provided the following tentative description of Charlie Brown’s intrapersonal conflict:

Charlie Brown seems to desire that he not yell at his baby sister, but the fact that he did has led him to perceive that, interfering with his desire, he is likely to continue his yelling at his sister.  He appears to feel guilty for his actions by saying he feels terrible and hates himself.

It would be simpler to describe this conflict by saying:

Charlie Brown desired that he not yell at his baby sister, but he interfered with his desire by yelling at her.  He felt guilty about it.

In this simpler description, we still have all of the three conditions for a conflict–that is, the desire, the interfering act and the guilt.  But they all took place in the past.  To become an expert at dealing with conflicts, we must learn to describe an existing conflict as something relevant to the future.  This skill will help us to prevent similar conflicts from recurring over and over again.

Okay, so there’s our summary in what was presented the last time we discussed intrapersonal conflicts.  Let’s now move on to some more advanced ideas.

Advanced Lesson

Whenever we have a conflict with ourselves, we oftentimes present to ourselves some negative criticism.  In the above three panels of the Charlie Brown comic, Charlie Brown indicates he has evaluated how he treated his sister and he makes it clear that he doesn’t like what he did.  When we evaluate something and state we don’t like what we evaluated, we have provided negative criticism.

In an earlier blog, we looked at providing negative criticism during interpersonal conflicts.  We saw that according to the DIG Conflict Model, there are five levels of maturity when it comes to providing negative criticism (see blog post titled, PROVIDING NEGATIVE CRITICISM:  FIVE LEVELS OF MATURITY).  Level 1 is viewed as the most immature level, and level 2 is viewed as a bit more mature, and so on.  Readers of this blog were encouraged to familiarize themselves with the five levels, and then to use them in the following way:

First, they learn to recognize that they are getting ready to provide somebody criticism.

male criticism

Then they pause to think about how they are likely to provide the criticism.

Jack criticism 2

Then, before they provide the negative criticism, they decide what level of maturity the criticism they are likely to give is at.  If it is below level 4, they try to change the criticism so that it matches level 4, or even level 5.

In this example, the man is the employer of the woman who wrote a report.  After looking it over, he sees he is likely to provide criticism in a style that would best match level 2, which states:

2.  This level requires displaying one or both of the following:

  • The criticizer does not explain what the offending behavior is, but instead expresses displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm.
  • Threatens bodily harm regardless of what else is said.

Now, I understand that some of you might feel that the employer deserves a higher rating because he does explain what the offending behavior is when he says the report is stupid.  But this just indicates in some vague way that he doesn’t like the report using the insulting word, “stupid.”  In my opinion, his comment is not an adequate description of what he doesn’t like about the report to warrant a more mature rating.

Seeing that this type of criticism is a bit immature, the man’s job in this example would then be to try to come up with a form of criticism that matches one of the more mature levels.  One of the more mature levels is level 4:

4.   The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning glares, insults, threats, or shouts.

In this example, by pausing and thinking about level 4, the man asks himself to describe his criticism in a clearer, more precise way than shouting “The report is stupid!”  To help him to clarify his thoughts, he uses the word “DIG.”  Thus, he says to himself that “I desire that in the future this woman who wrote this report will follow the directions that I give her and interfering with this desire is the fact that in this report she did not do so.  I think she is guilty of ignoring my directions.”

Having slowed down so he can think about this, the man now decides that the best way to provide the criticism to the woman is to wait until he has managed to calm himself down enough so he can speak to her using a respectful tone of voice and without any insulting words.  Then he will go over the first direction he had given to her and ask her to describe how she might have written the report so that he would have seen that the report writer is following his direction.  If she is not sure how to respond, he could then explain more thoroughly what he wants when she attempts to follow this direction.  After clarifying the first direction, he could go over in a similar way his second direction, and so forth.

Now, I don’t mean to suggest that this is the only resolution to this employer’s conflict.  For example, he could instead assign the best report writer in his company to mentor this employer.  The mentor would review each of her reports before she hands them in, show her copies of high quality reports, and so on.   The point is that this employer can improve the quality of his criticism by pausing before providing the criticism, thinking about how he is preparing to provide the criticism, comparing it to the five levels of providing negative criticism, and then seeking a way to change the criticism to something that matches a more mature level.

With intrapersonal conflicts we carry out a similar plan as we do with interpersonal conflicts.

Let’s return to our Charlie Brown example:

Charlie13

Here we see that even before first recognizing he is about to provide himself negative criticism, he has already done so.  That’s not the end of the world.  Many old habits are not easy to change quickly, and if you find yourself slipping into past styles of dealing with conflicts, you need not beat yourself up over this.  There are better ways to helpfully carry on.

In our Charlie Brown example, even after having already provided negative criticism, he can still go through the steps we discussed for dealing with interpersonal conflicts.  That is, he can first look at how he did criticize himself and then compare it to the five levels of providing criticism.  Then, he can pick out which of the five levels best matches his response.

In my judgement, Charlie Brown’s response falls somewhere between level 2 and level 3.

Level 2 states:

2.  This level requires displaying one or both of the following:

  • The criticizer does not explain what the offending behavior is, but instead expresses displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm.
  • Threatens bodily harm regardless of what else is said.

Charlie Brown, in this example does state what the offending behavior is.  That is, he says, “I shouldn’t have yelled at her, she is only a baby.”  But to match level 3 his response would have to look like this:

3.  The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.

Charlie Brown’s criticism of himself, in my opinion, is not quite clear enough to fully match level three.  The fact that he repeatedly says he hates himself seems to be an example of insulting himself so that part of his criticism matches both level 2 and 3.

Once Charlie Brown figures out about what level his response had been, he could then see if he could come up with a response that better matches a more mature response, perhaps level 4, or even level 5.

Attempting to describe interpersonal conflicts using the letters in the word “DIG” can be helpful for coming up with a more mature response.  Similarly, attempting to describe intrapersonal conflicts using the letters in the word “DIG” can be helpful for coming up with a more mature response.  What would that look like?  Here’s one way Charlie Brown can do this:

He tells himself,

I desire that I not yell at my baby sister, but the fact that I did has led me to guess that, interfering with my desire, I’m likely to continue yelling at her.  I feel guilty for my actions.

Notice that there are no insults in this statement.  This statement is an important step toward coming up with negative criticism that matches a level 4 or 5 response.  Charlie Brown still must go on from here to come up with a plan that can help him to become less likely to yell at his baby sister.  Next week we will begin to look at some plans to help him do just that.

Practice

For those of you who truly want to become a master at dealing with intrapersonal conflicts, I recommend that you now take the time to either print out the five levels of providing negative criticism (see PROVIDING NEGATIVE CRITICISM:  FIVE LEVELS OF MATURITY) or if you don’t have a printer, write them out in any way you can.  Then, tape them to your refrigerator door.  This week, each time you see them, try to recall some time that you provided negative criticism to yourself.  Try to recall just what you said to yourself.  Then, try to see what level best matched what you said to yourself, and if it is less than a 4 or 5 level, try to create a response that would match a higher level response.  With this type of practice, you will soon see some real progress in your skills to deal effectively with intrapersonal conflicts.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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GUILTING VERSUS ENCOURAGING CARING: AN ADVANCE LESSON

Last week’s post is titled, AN INTRODUCTION TO “GUILTING.”  There we compared “GUILTING” to “ENCOURAGING CARING.”  Both are different styles of making a request and reacting if someone refuses to help.

GUILTING 

People using guilting express sadness at the current state of affairs and then ask for assistance.  Upon having a request turned down, the person who employs guilting responds in anger while seeking to lower the refuser’s self-esteem and making the refuser feel deserving of punishment.  People using guilting typically shout out phrases such as, “You’re selfish,” “You don’t care about anyone but yourself,” and “How can you do this to me?” Here’s an example of guilting:

ENCOURAGING CARING

People using encouraging caring make their requests very much like those who use guilting.  As they ask others to help, they express sadness at the current state of affairs.  However, unlike those who use guilting, those who use encouraging caring seek a mutually satisfying solution.  If their request is turned down, they don’t view the refuser as evil and deserving of punishment.  To seek to humiliate those who turn down their requests is avoided, while showing empathy and support are essential. Here’s an example of someone using encouraging caring:

Defending Encouraging Caring

To those of you who simply intuit that encouraging caring is a more powerful plan when making requests than guilting, you require no additional arguments to put it to good use.  To the skeptics out there, and to those who enjoy employing principles of science to assist in verifying your belief, the following study provides some relevant information.

Data from a University Study

In the autumn of 1981, I hired four student actors at the University of Minnesota, two guys and two gals.  We met at a well-equipped film studio on campus.

First, I had one of the actors, Pete, enact a guilting scenario.  Two scenes were used.  The first shows the viewer that the character Pete is portraying typically uses guilting whenever someone turns down his request.  In that scene, upon hearing his request being turned down Pete replies angrily:

The second scene, which depicts Pete making a new request, is very similar to the “calculus test help” situation we looked at earlier. The subjects in the study who observed this first videotape saw a scene showing how Pete typically responds to someone who turns down his requests.  They then observed the second scene in which Pete makes a new request.  The subjects in the study were to imagine that Pete is a guy whom they knew typically uses guilting and is now making this new request directly to them.  The subjects’ job was to enact the role of a friend of Pete and to imagine how they would respond to this new request. After completing this two-scene guilting videotape, we got to work on a second two-scene videotape.  This one has Pete enacting an encouraging caring scenario.  It begins by showing the viewer that the character Pete is portraying typically uses encouraging caring whenever someone turns down his request.  In that scene, upon hearing his request being turned down, Pete replies sadly:

Once this scene was created, I used the exact “new request” scene as I used on the first videotape that depicts Pete requesting help for the calculus test situation.  Thus, this second videotape has a different first scene than the first videotape, but the exact same second scene that shows Pete requesting help of the viewer who was to enact the role of Pete’s friend. The third videotape that we created is designed to depict another guilting scenario, one that uses the request for a timelier car ride situation that we discussed earlier. The fourth videotape we worked on is designed to depict an encouraging caring scenario using the same request for a timelier car ride situation. Once this set of four videotapes was made, I then had the three other actors make the same set of four videotapes as Pete did, so in the end I had four actors portraying the four different scenarios. Once I had the videotapes made, I arranged for University of Minnesota students, 139 men and 109 women, to come to a viewing theater.  Each student saw just one of the sixteen videotapes, randomly chosen. Because the actor making the request in the video had pretended as if the camera is the person for whom the request is made, he or she appears to be addressing the student viewing the videotape.  As I already mentioned, the job of each student observing the videotape was to enact the role of the friend to whom the request is being made. Immediately after observing the request, students individually answered five questions.  The results of the study indicated that those students who saw the encouraging caring videotapes answered all five questions more favorably than students who saw the guilting videotapes and these differences were statistically significant. Thus, students indicated that they would be more likely to comply and less likely to become covertly and overtly angry with those who tend to use encouraging caring than those who tend to use guilting.  Moreover, guilters were less liked and were viewed as less respected for how they handle conflict than those who used encouraging caring.

Encouraging Caring: A Secret Source of Power

I’ve just provided some information about why I think encouraging caring can often be more effective than guilting.  We now take up the question of why I think encouraging caring is a secret. When teaching conflict resolution, I frequently employ the following technique:  The class is given a typical conflict and asked to generate plans that might help to resolve the conflict.  I have found that although guilting is regularly suggested, encouraging caring almost never is.  When I have suggested it as a possibility, students have often looked puzzled, and sometimes asked, “Isn’t that the same thing as guilting?” During counseling sessions, I’ve also found that the availability of encouraging caring to deal with conflicts seems to be a secret to many people.  Here’s an example:

Patricia (not her real name), a 21-year old university student, came to the counseling center expressing a concern about her relationship with her mother with whom she lived.  Patricia desired to make her own decisions, but whenever she tried to do this, her mother fervently interfered.

“Patricia,” I said, “what do you think would be the best way to respond to your mother the next time she begins to insist on pushing you in a particular direction?”

“My friends tell me to learn to be assertive.  I read a book on it, and I’ve tried some of the ideas.  In some situations it’s helped but not with me and my mom.  Lately, my friends are coaching me to practice saying in a strong voice, ‘Mom, I’m going to make up my own mind!  I don’t want any advice from you unless I ask for it!’”

“Does your friends’ advice make sense to you?”

“In a way, it does.  The thing is, there’s no way I could ever say that to my mom.”

“Hmm.  Well, what do you think is the best way to go from here?”

“I’m feeling stuck.  I’m hoping you can help me to come up with some idea.”

“Well, I suggest we try practicing a style I call ‘encouraging caring.’  You don’t have to make any commitment to me that you’ll try this with your mother, but if you try it out with me in a role play a few times, maybe it will feel more comfortable to you than your friends’ suggestion.  Would that be okay?”

“I’m willing to give it a try.”

“Good.  I’m going to play the part of your mother.  I’ll start to give you some advice, and I’d like you to consider saying, in a sad voice, ‘Mom, I’ve been feeling sad lately.  I love you very much, I don’t want to hurt your feelings, and yet I feel that it’s best for me to make my own decisions.  Every time I try, you start to feel frustrated.’ “When you say that, Patricia, I’m going to act like I’m becoming defensive.  If this makes sense to you, I’d like you to practice replying sadly, ‘I’m not putting you down, Mom.  It’s just that I’ve been feeling so sad about this.  I really do love you.’”

“That sounds a little like guilting.  I don’t want to learn to be a guilter like my mom.”

I then explained to Patricia the difference between guilting and encouraging caring.  It was like a light went on in her head as she smiled broadly.  I gently posed a few questions for her to make sure she understood the difference, and within a few minutes she convinced me that her understanding was sound.

After a few practice role plays, Patricia expressed a high degree of confidence that she could try this with her mother. The next time I saw her, Patricia reported with a smile on her face that she was able to try encouraging caring with her mom the night of our last session.  It turned out that she and her mother ended up having a good cry together, and since then, her mother had begun to encourage her to be more independent.

We practiced a few more role plays that session, trying to anticipate what might be a response that remained consistent with the encouraging caring style in the event that her mother began to again become too pushy.  We also worked on a little note that Patricia wrote to her mother thanking her for being so understanding.  During our discussion, Patricia decided to get her mother a little gift to go with the note without my suggesting such a gesture.

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ASSIGNMENT: If you will, see if you can remember a time when you requested some assistance and was turned down. Think about how you responded? See if you can imagine replying in a way that matches the encouraging caring approach.
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 Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
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AN INTRODUCTION TO “GUILTING”

To become a master at responding to criticism, we have to first learn to recognize the reason for the criticism. So far we have discussed five of them:

  1. Criticism designed to encourage you to improve (see HERE and HERE)
  2. Playful teasing (see HERE)
  3. The desire to form a bond with a group by putting down non-group members (see HERE)
  4. Jealousy (see HERE)
  5. The criticizer is in a bad mood (see HERE)

Today we will turn our attention to a sixth reason–“guilting.”

GUILTING

In the above comic, Blondie criticizes Dagwood for not agreeing to go to the party.  She does so by crying out, “How can you do this to me?!” and by bursting into tears.  Her technique to convince Dagwood to do what she wants despite his determination manages to work.

Blondie’s actions are an example of what we will be calling “guilting.”  It occurs when somebody who has had a request turned down seeks to change the person’s mind by tossing out certain types of insults.

You may have heard what I refer to as “guilting” as “laying a guilt trip on someone” or “imposing guilt on someone.”

As in the Blondie comic, sometimes guilting can indeed change somebody’s mind.  On the other hand, sometimes imposing guilt on someone can hurt a relationship.

The two above comics pose an  interesting dilemma.  On the one hand, under some sets of circumstances we can often increase the probability that our desire will be fulfilled by employing a plan that makes someone feel guilty.  On the other hand, using such a plan may hurt our reputation and end up costing us valued friends.

An Alternative to Guilting

Early in my career I began to wonder if I could tweak the “guilting” plan so that it would reduce the probability of negative consequences.  I had recently read a book by Joan Bondurant, Conquest of Violence: The Gandhian Philosophy of Conflict.  There Ms. Bondurant tells us that many believe Mohandas Gandhi’s style of appealing for help is particularly effective.

Gandhi

Gandhi recognized that we all have desires, some selfish and some supportive of those we care about.  He also saw that there are people whose actions either interfere with our desires or help to fulfill them.  As we ask others to help, he believed it is acceptable to express sadness at the current state of affairs and to seek a mutually satisfying solution.  If our request is turned down, it is not acceptable to view the refuser as evil.  To seek to humiliate those who turn down our requests is forbidden, while showing empathy and support are essential.

To get a sense of Gandhi’s approach in action, consider an example taken from his autobiography.  One day, in an effort to bring to light some injustice that had been occurring in South Africa, Gandhi sought help from the newspaper editor of The Bangabasi. 

The editor kept me waiting for an hour.  He had evidently many interviewers, but he would not so much as look at me, even when he had disposed of the rest.  On my venturing to broach my subject after a long wait, he said: ‘Don’t you see my hands are full?  There is no end to the number of visitors like you. You better go.  I am not disposed to listen to you.’  For a moment I felt offended, but I quickly understood the editor’s position.  I had heard of the fame of The Bangabasi.  I could see that there was a regular stream of visitors there.  And they were all people acquainted with him.  His paper had no lack of topics to discuss…. However serious a grievance may be in the eyes of the man who suffers from it, he will be but one of the numerous people invading the editor’s office, each with a grievance of his own.  How is the editor to meet them all?… But I was not discouraged.  I kept on seeing editors of other newspapers.

Upon being turned down, Gandhi remained supportive and empathetic toward the editor.  “Experience has taught me,” Gandhi explains later in his autobiography, “that civility is the most difficult part of Satyagraha [his philosophy].  Civility does not here mean the mere outward gentleness of speech cultivated for the occasion, but an inborn gentleness and desire to do the opponent good.  These should show themselves in every act of a Satyagrahi.”

Contrast the above style, which I will hereafter refer to as encouraging caring, with guilt.  The Dictionary of Behavioral Science (Wolman, 1973) defines guilt as, “The realization that one has transgressed a moral, social or ethical principle, associated with a lowering of self esteem and a need to make retribution for the transgression” (italics mine).

In the guilt definition, the two sets of words that I put in italics represent the crucial differences between encouraging caring and a strategy that I will refer to as guilting.  If Blondie uses guilting on Dagwood because he is resisting complying, she will respond angrily while attempting to lower his self-esteem and make him feel like he is deserving of punishment for his actions.  Consistent with guilting is the use of phrases such as, “You’re selfish,” “You don’t care about anyone but yourself,” and “How can you do this to me?”

In contrast, if Blondie was to use encouraging caring, she would express sadness while seeking to enhance Dagwood’s self-esteem as he comes to feel a sense of compassion within himself, a compassion that leads to a sense of satisfaction as they strive together toward a mutually satisfying solution.  As I envision this, it looks something like this…

Illustration by Eric Sailer

Because Blondie is in an ongoing relationship with Dagwood, when she decides to use guilting on him, she doesn’t always have to say the words that indicate she is employing guilting.  After she has used it a few times with him, just the tone of her voice or even a certain look may be enough to fully indicate to Dagwood that she has decided to use guilting in the current situation.

Similarly, if Blondie happened to be the type of person who uses encouraging caring on an ongoing basis, she would not have to convey to Dagwood, in a long-winded speech, everything that makes up this supportive style each and every time she decides to use it.  An expression of sadness with a few supportive words would be sufficient.  The best time to convey the attitudes that make up the encouraging caring approach is during pleasant discussions, rather than when embroiled in a personal conflict.

To be effective and convincing, Blondie must not suddenly switch to guilting whenever she sees her encouraging caring request style is not going to work.  That is, suppose after Blondie tries to use encouraging caring for a few minutes she finds that Dagwood insists on not going to the costume party.  If Blondie suddenly cries out, “You’re a selfish jerk!” Dagwood would know from then on that when she appears to be using encouraging caring, she is just putting on an act, and her real attitude is that she views him as guilty whenever he does not comply with her request.

Now don’t misunderstand me.  Suppose Blondie consistently uses encouraging caring.  One day she asks Dagwood to go to a costume party and he turns her down.  She is very supportive, though disappointed.  Dagwood may find himself feeling guilty for refusing to go to the party.  Just because Dagwood feels guilty doesn’t mean Blondie has used guilting on him.  It is quite common for someone to have feelings of guilt upon turning down a request even when the requester consistently uses encouraging caring.  However, in such cases the refusers do not believe the requesters are seeking to make them feel guilty.  Guilters are viewed as deliberately trying to make refusers feel guilty.

Some Practice

Here’s a comic that displays a college student making a request of a friend.  See if you can identify whether the woman’s style of making a request is more consistent with guilting or encouraging caring.

Illustration by Eric Sailer

In this comic, Diane expresses sadness about coming to class late and requests that Tom pick her up on time.  When he refuses to make a commitment to do as she asks, she remains supportive.  Diane’s actions are consistent with the encouraging caring plan.

It’s crucial to point out here that even with all that Diane does in this comic, a slight change in the end could turn it into guilting.  For example, suppose that after becoming convinced that Tom will not do as she asks, she gets up to leave and yells at him, red faced, “You’re a selfish creep!”  Guilty of guilting would be my conclusion.

Encouraging Caring and Resignation

Some people make the mistake of thinking that to use encouraging caring effectively people must learn to resign themselves to doing nothing else but graciously accepting it when a person turns down their requests.   In many situations that is the wisest choice.  But there are many alternatives that can be considered that are consistent with the supportive encouraging caring plan.  For example, when Diane sees that Tom has turned down her request, she can offer something in return for compliance.    That is, after Tom turns her request down, she can say something like, “Yeah, punching a clock can be a drag, Tom.  What if I were to give you the money I spend on the morning bus ride in exchange for the ride to school?  That’s two dollars a day—ten dollars a week that can help you with the gas money.  I’d get a good looking guy to pick me up right at my door, and you’d get my great company, ten dollars a week, and the satisfaction of helping me out.  What do you say?”

Notice that Diane’s use of this new plan proposes a mutually satisfying solution.  Thus it is consistent with encouraging caring.

Negotiation is a process of communicating back and forth for the purpose of reaching an agreement (see Harvard Negotiation Project to learn more about this topic).  There are several forms of negotiation methods that are consistent with encouraging caring.  Mutual gains bargaining, principled negotiations, and negotiations on the merits are some names of methods that encourage the negotiators to avoid such behavior as blaming the other party for the problem, engaging in name-calling, or raising your voice.  As the authors (R. Fisher and W. Uri) of the classic text on this type of negotiation writes:

Blaming is an easy mode to fall into, particularly when you feel the other side is indeed responsible.  But even if blaming is justified, it is usually counterproductive.  Under attack, the other side will become defensive and will resist what you have to say. They will cease to listen, or they will strike back with an attack of their own.  (Getting to Yes, page 25)

Learning to negotiate is an important part of conflict resolution, and we will return to this topic in future blog posts.


Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.