Categories
anger Bullied bullying conflict management conflict resolution criticism emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY Name calling negative criticism playful teasing taunting teasing types of criticism

THE ART OF PLAYFUL TEASING

TEASING 2Teasing is a game sometimes known as bantering, joshing, crackin’, rankin’, playing the dozens, and trash talk.  You are judged in part on the quality of your insults and also how well you keep your cool on being insulted.

Even the most mature people may like to play the teasing game, for they enjoy the duel of wits and the occasional humorous comeback.

MATURE VERSUS IMMATURE TEASING

Mature people are distinguished from immature people in this game by their lack of desire to hurt somebody in this game.  Their empathy helps them to realize that the smiles and the lighthearted tone they try to set throughout the game sometimes mask real tensions.  Thus, they keep their senses tuned to the subtleties of the repartee, and know when to back off when things begin to get too serious.

TEASING 4Less mature people, partly because of their lower levels of empathy, may think that the more awful they can make someone feel during this game, the better they are at it.  When the criticizers have themselves been humiliated by other immature people, they may come to be even more motivated to humiliate others as a way to take out their own pain on others.

IS PLAYFUL TEASING REALLY WHAT IS GOING ON?

TEASING 3If you find that you are being criticized and it doesn’t seem to be motivated by a desire to get you to improve, and you’re not sure what else may be the reason, my advice is to first theorize that it’s just some playful teasing.  If the criticism is provided with a smile, or by someone you know who likes to tease in a friendly way, you can be pretty sure that it is just for fun.  Then, if you reply with a smile and a comment such as, “That’s a good one,” it shows that you can take a little teasing without getting defensive.  If you want to take the game a little further, you can throw a friendly insult right back, like “Same to you, fellow.”  When you’ve had enough of the game, smiling and giving the other player a pat on the back can be a good way to draw the game to an end.

TEASING 8Sometimes you are not sure if playful teasing is the name of the game.  Then you have to be careful about throwing insults back at the insulter.  If it turns out that the criticizer’s comments are not meant to be playful teasing, throwing back insults might make the situation worse.  Here are some ideas that permit you to play along while providing you time to figure out what’s really going on.

After the first insult, consider responding in a kidding around way by crying, “OH YEAH!?”  As you do this, pretend, in an obviously joking around way, that you have become defensive at the insulter’s comment.  But then follow up your fake outrage with a broad smile.  This shows that you can play along with the insult while, at the same time, you can take a joke.

If the insulter again insults you in a manner that still leaves you uncertain if the person is just teasing, consider saying the following.  “It looks like you have some more missiles to send my way.  Okay, hit me with your best shots.  I already know that you think my nose is too big and my mother is a fool, so there’s no need to bother with those.  Go ahead.  I can take it.”

Then, if the insults continue, cry out, “Look out! Incoming torpedoes!  Mayday!  Mayday! I’m going down!  I’m sinking!  I’m sinking!” Then fall to your knees, and cover up your ears.

All of this allows you to continue to play along without throwing insults back at a criticizer who may not be playing the teasing game.  By the time you fall to your knees, if you still aren’t clear about what is going on, get back up and try saying in a concerned, caring way, “Listen, at first I thought you were joking around.  Now I’m not so sure.  Is everything okay?”

This often leads to the insulter revealing what is actually motivating this behavior.  But if the insulter walks away, and then begins to insult you on another occasion, it’s time to go down the list of other desires that motivate criticism (see HERE).

If you find that the person, or the group of people teasing you are playing the game of teasing in the immature manner—that is, just trying to make you feel as awful as possible—what can you do?   I suggest that you just give a quick nod at the comment and then get as far away as possible.  Then do your best to stay away from such people.

Now, I certainly realize it is not always easy to avoid a person or a group.  Students or bus monitors who ride the school bus are pretty much forced to be confined with a certain set of students for a period of time a couple of times each day.  TEASING 1Or the group you want to avoid might be in your classes.  As you leave the class you might be stuck walking down the hall with the criticizers.  In such cases, when you feel that you have reached your limit of dealing with the put downs, sometimes the following approach is worth a try.

To begin, this approach only requires that you learn to say two words—Please, enough.  That’s the easy part.  For some, learning how to say these words is the hard part of this strategy.

To use this technique, after two or three insults, say, in a very serious way, rather softly, but loud enough to be clearly heard, “Please.”  Then pause for about three seconds while looking firmly into the eyes of each person who has been teasing you.  Than say, “e” using the long “e” sound.  Then, after another second, say, “nough!”  When you look into the eyes of each of the name callers, you are NOT to glare at them in a threatening manner, with your eyebrows pressed to the middle of your forehead.  Rather, you are seeking to be firm and very, very, serious.

If immediately after you finish saying this, somebody begins to insult you again, repeat the same words in a similar manner, but this time say it distinctly louder, though just short of shouting.  At this point you are seeking to communicate that dire consequences are at hand.  You must be firm and look squarely into the eyes of each insulter once again.  Then you are to remain very serious while staring either out the school bus’s window or straight ahead where you are walking, but not at any one of the criticizers.  You are to remain silent, without talking to anyone, for the remainder of the period you are stuck together, looking the whole time like you are through fooling around and enough is enough!

When the end of the time period that you are stuck together comes, immediately take your stuff and hurry away from the group continuing to look like you are very much annoyed.

The next time you see them, again, turn very serious and silent.  If the group members don’t bother you, after a few minutes you can slowly begin to reduce the tension you have created.  If the group members again insult you at any time, be silent and serious while again staring out the window or, if you are walking, straight ahead.

tennis serveThe game of immature name calling is kind of like a tennis game.  In tennis, if someone hits the ball over the net to you and you refuse to hit it back, people will stop playing with you.  Similarly, if someone insults you and you remain silent, often the insulter will find the game too boring to continue.

Although the style I want you to consider comes fairly easy to some, others must learn it with someone who can model the right tone and expression.  Some people I worked with over the years found it hard not to put a smirk on their face after they said, “Please, enough!”  Some came off as embarrassed while they carried out the technique.  If you are not sure how you look while carrying out each step, observe yourself in a mirror.  Also run through a role play with a couple of friends or family members and ask them if it looks right to them.  Better yet, find out who directs plays at your school.  Find out the director’s office hours, and go and explain what you want to learn.

TEASING 7I encourage you to avoid becoming discouraged if you end up botching the performance the first few times you try this during practice sessions.  I’ve worked with students that at first kept cracking up throughout the process.  Every one of them eventually learned to effectively utilize this technique.  Five sessions, each lasting about fifteen minutes, can usually get a shy guy to put together an academy award winning performance.

TEASING 5There are times when those who are doing the teasing are being so cruel and relentless, that the wisest course of action is to inform authorities such as a school principal and the police.  This may take courage, but keep in mind that if you remain silent, not only will you continue to be cruelly treated, but so too will others.

———————
Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Categories
anger cold shoulder conflict management conflict resolution criticism emotional intelligence fairness free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY psychological maturity respect social intelligence wisdom

GIVING SOMEONE THE COLD SHOULDER: WISE OR FOOLISH?

Welcome to From Insults to Respect. Today we begin with a Blondie comic:

Blondie cold shoulder 3

In the above scenario, as Dagwood gets into bed, rather than greet him with warm, open arms, Blondie has turned her back to him.  Because she has become angry with him, all that Dagwood is going to get from Blondie on this night is Blondie’s cold shoulder.

What Does it Mean to Give Someone the Cold Shoulder?

When we are in a relationship, if someone does something that results in arousing our anger, we often seek to punish the person whom we believe to be the source of our anger.  One way to do this is to act in a manner that is typically referred to as “giving him the cold shoulder.”  Of course it is not just women who give guys the cold shoulder; guys do it to their spouse perhaps just as much as women.

man with cold shoulderAlthough when I think of someone giving the cold shoulder to someone, the image that typically comes to my mind is two people in a marriage relationship, but the fact is that a friend can do it to a friend as well.

cold shoulder with 2 womenAccording to Wikipedia, “the phrase “cold shoulder”  has been used as a description of aloofness and disdain,[1] a contemptuous look over one’s shoulder,[4] and even in the context of a woman attempting to decline the advances of an aggressive man.[6] Overall, it remains widely popular as a phrase for describing the act of ignoring someone or something, or giving an unfriendly response.[5] “

Is the “Cold Shoulder” Technique Good or Bad?

I have had discussions with people who use this type of punishment and many of them are just fine with it.  They report that whenever they use this approach, almost always, after awhile, the argument somehow gets worked out and their relationship, overall, has been wonderful.  And they say that they know people who have had a valued relationship lasting a lifetime despite one or both parties in the relationship using the cold shoulder from time to time.

Although I agree that there are certainly worse ways to deal with disagreements than giving the person you are angry with the cold shoulder, nevertheless, I believe there is a much better alternative.

dagwood needs a momentNotice that in the above comic when Dagwood becomes angry with Blondie, instead of giving her the cold shoulder, he lovingly says, “Please, Honey, I need a moment…”

Regular readers of this blog know that I have long advocated that when you see yourself becoming angry, it is wise to provide the other person in your relationship a time out signal that you have worked out when both of you were in a pleasant mood (see ANGER, STRESS AND THE SIGNALING TO BACK OFF TECHNIQUE). This postpones any deep problem solving until you give yourself some time to calm down.

dagwood needs a momentIn the Blondie comic that we just looked at, Dagwood’s signal is “Please, Honey, I need a moment…”  Notice that he includes in his signal a sweet nickname for her.  This can be very helpful. By learning to express your signal in a loving way, it decreases the likelihood that the problem will turn into a more heated problem that will be harder to solve in the future.

Also notice that Dagwood, in this example, says he needs a moment.  Sometimes we need more than a moment.  There is nothing wrong with taking even a week to calm down and to figure out how to best handle the problem you are experiencing.  However, if you do think that it will take you more than 24 hours, I agree with the position that Thich Nhat Hanh takes in his beautiful book, Anger: Wisdom for Cooling the Flames. Before the 24 hours are up, do your best to tell the other person why you think you are angry in a loving manner if it is a family member, or a friendly manner with others.  Hanh writes, “Try your best to say it peacefully.  There may be some sadness in your voice, that’s fine.  Just don’t say something to punish or to blame.”

Blondie cold shoulder 3At the beginning of this post I presented a comic in which Blondie makes it clear to Dagwood that she has no intention of telling him why she is angry.  I think that keeping it a secret about why you are angry is simply not fair.  And when you do something that strikes the other party as unfair, you now have created an extra reason to fuel the anger in the relationship.

If you agree with me that within 24 hours it is only fair to share in a loving or friendly way a little description of what you are experiencing, at the point that you provide your description there is no need to try to solve the problem.  But Hanh and I both agree that you owe it to the person who is in a relationship with you to at least give him or her some explanation for what is going on within you.  If you find that you don’t think you can say the words of this communication using a loving or friendly tone, at least try to write a brief note indicating a little of what you have been experiencing.

To help you to make the best use of the time that you are seeking to calm down and to problem solve, I hope you will read the two of the posts in which I discuss this process–Being a Wise Friend to Your Angry Self, Part 1 and Being a Wise Friend to Your Angry Self, Part 2.

Hanh aptly summarizes this process when he wrote:

When we are angry, we have to go back to ourselves and take good care of our anger.  We cannot say, “Go away anger, you have to go away. I don’t want you.” When you have a stomachache, you don’t say, “I don’t want you, stomach, go away.” No, you take care of it.  In the same way, we have to embrace and take good care of our anger.  We recognize it as it is, embrace it, and smile…

Our practice is based on the insight of non-duality.  Both our negative feelings and positive feelings are organic and belong to the same reality.  So there is no need to fight; we only need to embrace and take care…. You may think that you have to combat evil and chase it out of your heart and mind.  But this is wrong.  The practice is to transform yourself.  If you don’t have garbage, you have nothing to use in order to make compost.  And if you don’t have compost, you have nothing to nourish the flower in you.  You need the suffering, the affliction in you.  Since they are organic, you know that you can transform them and make good use of them.

Well, that’s my post for today.  I hope you find within it some food for thought.  And please feel free to provide comments or ask questions by typing in the Leave a Reply box at the very bottom of this page.

Have a wonderful week!

Jeff

———————————
Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.

Categories
anger bullying child discipline conflict management conflict resolution criticism dig for the conflict emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY Name calling respect stress taunting teasing wisdom

RESPONDING TO INSULTS BY IGNORING

If you have been following this blog, you know that I have often discussed different ways to respond to insults.

Illustration by Eric Sailer
Illustration by Eric Sailer

For example, some people respond to negative criticism that is designed to be constructive as if it was an insult.  They then become angry, defensive and end up storming away.  In a post titled CRITICISM AND WISDOM, I encouraged people who respond in this way to this type of criticism to learn to change their attitude. I explained that this type of criticism does not have to be viewed as an insult, but rather, as something potentially helpful and something that can lead toward wisdom.  Rather than becoming defensive, we can learn to welcome this type of criticism and even encourage the criticizer to feel free to provide additional criticism in the future.  This takes practice, but it can be achieved.

Sometimes people begin to throw insults at you because they are angry about a conflict they have with you.  In this type of situation, rather than to respond to the insults by becoming defensive and returning the insults, I advocated in an earlier post learning a plan to DIG FOR THE CONFLICT in a friendly, assertive manner.

More recently, I mentioned that in certain types of situations RESPONDING TO INSULTS WITH QUIET SADNESS can be helpful.  This type of response is most helpful when the insults are being provided because the insulter is in a stressed-out mood about something that has nothing to do with you, or because the insulter is jealous of you.

When I engage in discussions about the above types of responses, people sometimes ask me what I think about just ignoring an insult.

luann insultIn the above Luann comic strip, Delta tries to get Luann to consider ignoring Tiffany.  I wonder if it would be better to ignore her insult but not ignore Tiffany.

This ignoring insults strategy has been with us for a long time.  I remember a principal many years ago advocating that kids should learn to ignore insults because tossing insults at someone is a lot like a game of tennis.  tennis serveThat is, in tennis, if Ron serves a ball to you, if you refuse to hit the ball back, Ron will quickly become bored and find someone else to play with.  Similarly, if Ron throws an insult at you, if you ignore it, rather than throw the insult back, Ron will soon become bored and leave you alone.

There are times when I have used the ignoring approach fairly successfully.  I remember a time when I was about 12-years old.  I  was  passing three guys who were hanging out on a street corner.  They appeared to be around 18.  When they started insulting me, I ignored it and just kept walking.  They let me pass with just one more insult.  It was all over in a matter of seconds and no physical harm had occurred to me.  And so, the ignoring strategy worked pretty well.

However, when I got home, my imagination took flight.  I wondered  if my sense of being a “true” man had gotten roughed up just a bit.  supermanMaybe, I thought, if I really had guts, I should have told those guys a thing or two even at the risk of being beaten to a bloody pulp.  Then I imagined being Superman, and I used my super powers to beat all three of them up.

But now that I’m quite a bit older and I have a far more secure sense of my manhood, I think that under the circumstances that I found myself as a 12-year old, my actions were indeed reasonable.  I’ve learned over the years that nothing I could have done differently would have been really likely to have had any real positive impact on those three guys.

To create real change with boys like that requires an intervention that a typical 12-year old could hardly be expected to create.  martin luther kingIt would have to involve, for example, someone the older boys genuinely respect, or creating a coalition of citizens working together to take the type of nonviolent actions that was used to put a stop to the disrespectful treatment of blacks during the civil rights demonstrations of the 1960s.

For young children and those individuals who have trouble learning words, the great benefit of the ignoring approach is that it is perhaps the easiest strategy to learn.  Not even a single word is required, and it indeed can often produce better results then returning insults with insults.

word powerClose cousins to the ignoring approach, is to learn to use a particular word or phrase in response to the first insult followed by ignoring any following insults.  The most popular of course is “Sticks and stones will break my bones but words will never harm me.”  Others are:

“So.”

“Good one.”

“Nice try.”

“I’m not going there.”

This “word or phrase approach” can give the person using it the experience of doing something to stick up for oneself.  The word or phrase is meant to convey to the insulter that you recognize the game that the insulter is trying to play, and you are smart enough to know how to refuse to play it if that’s what you wish to do.  There is a sense of empowerment that comes with being involved in a choice and taking some outward action to exercise your choice.  ignoreIgnoring, or covering your ears to pretend to ignore, without saying anything may seem “weaker” to you than at least saying something on your behalf in a pleasant, self-assured manner.

This strategy works best when the word or phrase is uttered in a pleasant, friendly tone while looking squarely into the eyes of the insulter.  If you instead say the word or phrase with a sneer or with any other action that tries to convey that you are somehow better or smarter than the insulter, the strategy is likely to make the situation worse.  You don’t want to do anything that makes the insulter angrier than he or she may already be. That might lead to an escalation of any underlying conflict and violence.  A sneer amounts to returning the insult, when that’s just what you want to avoid.  Any action that comes off as returning the insult will most likely motivate the insulter to try harder to make you feel bad.

Now, although ignoring or using a quick word or phrase followed by ignoring is easy to learn and often much better than returning the insult, for most situations trying to first find out why the person is throwing out insults is a much better course of action (see INSULTS: A COMIC STRIP LOVER’S GUIDE).  concernedBy asking the insulter in a concerned manner the reason for the insult can lead to a quick fix for some underlying problem.  And of course, if this “asking in a concerned manner” approach doesn’t work, you can always use the ignoring approach or one of its cousins afterwards.

Well, that’s my post for this week.  I’m hoping readers will take some time to post a comment about these ideas.  What has worked for you?  What has been your experience in trying any of these strategies?  I’d love to hear from you.

Have a great week!

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Categories
anger challenge comic strip conflict management conflict resolution criticism emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts jealousy Name calling playful teasing psychological maturity respect social intelligence taunting teasing The Cool Steve Stories wisdom

RESPONDING TO INSULTS WITH QUIET SADNESS

A couple of weeks ago, I provided readers of this blog a post titled, “How I Met Cool Steve.”  There, I told a story from one of my novels about a teenager, Jeff Star.  At one point, Jeff is in an angry mood because his teacher gave him so much homework, and perhaps he is also having some jealous feelings about how much respect the other students have for Cool Steve.  Jeff Star tells us what happens next:

lincoln high1Suddenly I hear, “Hey, Jeff Star!”

I turn to my left and spot Cliff calling after me.  “Jeff, that guy Steve you were asking about,” Cliff calls out, “well, here he is.”

There, standing by Cliff is Cool Steve with a smile on his face.  As I walk over, I’m feeling a completely unfamiliar nervousness.  What’s he smiling about? I think to myself.  Cool Steve!  Cool Idiot if you ask me.  And then, when I open my mouth, I find myself saying in a loud tough voice, “So you’re Steve.  I’ve been hearing about you.  The word is you’re a Jerk!”

As I glare at Steve, with his Mack Truck shoulders, my heart pounds furiously.  From the corner of my eye I notice Steve’s friend, Cliff, watching on, his mouth closed so tight he seems to have no lips.  His words from yesterday come to mind—“Steve’s the best athlete I’ve ever personally known.”

Big deal!  I’m ready to go at him.

I’m waiting for an angry come on, or a quick jab from his right.  My muscles are as tight as a hangman’s noose.

I notice several students who were walking home from school have put on their brakes, and their eyes are flashing back and forth between me and Steve.

Steve’s eyes lower, his forehead creases.  Then his eyes look into mine and I see, instead of fury, sadness.  “I guess,” he begins to say haltingly, “well… I was hoping… you know… starting a new school here… well, I was hoping the guys would like me.”

Those dark, glimmering eyes of his….

“Jeff,” says Cliff, “why did you say that?”

My eyes dart to him and back to Steve.  Cold perspiration beads up on my forehead.  The students looking on are almost drooling.  What should I do?

Uncomfortably, I find myself shifting my stance as I look into Steve’s eyes…the sadness there…eyebrows down.  They look like they are on the verge of becoming watery as he looks directly into my eyes, then down, and then back up into mine.  My fury begins to turn into a feeling of downright stupidity.   “Listen Steve, I… I don’t know why I said that… everyone I talked wit’ said you were okay.”  I take a quick glance at Cliff and the other students watching on…and then hurry away.

A few minutes later, I’m pushing the elevator button in my apartment lobby.  Jeez, I just made a great impression, I think to myself, a wonderful great impression.  Steve’s eyes… man, who is this guy?

In junior high, whenever I started to put someone down, I got returned insults and fistfights.  Such reactions would turn me into a raving lunatic. Now, with the way Steve acted, I don’t know how to respond to his quiet sadness.

In contrast to the beliefs of many people, the story, “How I Met Cool Steve” puts forth the theory that someone can be respected even if they respond to an insult in a different way than to return the insult or to physically attack the insulter.  calvin argumentAs a boy growing up in Brooklyn, I became pretty acquainted with the typical way to respond to insults.  Most often, voices would get loud, and the exchange led to a very uncomfortable feeling between the two parties.  When the two parties came back together, there were often more uncomfortable verbal exchanges.  From time to time physical fights would break out, school pants got ripped at the knees as one guy tried to pin down the other on the cement ground, and I saw more then one guy end up with a broken nose.  Parents had to take time off from work to meet with the principal, and sometimes the insults led to larger groups ganging up on other groups to defend the honor of someone.

outliersMalcolm Gladwell, in his fine book, Outliers, discusses regions where people are willing to fight in response to even the slightest insult.  He refers to these regions as having a “culture of honor.”  One of the clearest consequences of having an above average “culture of honor” is that the murder rate is quite a bit higher than average.

In the Cool Steve story, there is something about how Cool Steve uses his eyes to negotiate through his challenging experience with Jeff Star.

eyesHow we use our eyes can dramatically influence an experience.  To illustrate this, consider this example.  When I first began to drive in New York, I was astounded that there were times when I was trying to ease over to the left toward my exit, when I would encounter some aggressive drivers. They would lean forward and the expression on their faces seemed to say that they would kill me if I dared to move in front of them.

aggressive driverAs I reflected upon this, I recognized that there were times that I too acted like one of these aggressive drivers.  But then one day, someone began to indicate that he wanted  to move in front of me, and as I started to get into my angry, aggressive mode, the person seeking to move in front of me deliberately caught my eye with his friendly gaze and indicated with his hand that he wanted to move over.  polite driverThere was something in his eyes that seemed to be just asking me if I minded if he moved over, rather than like he was trying to bully his way over.  Instantly, I found my whole self dramatically change.  I quickly eased off the gas peddle and waved him over.  I felt a reduction in my anger.  His eyes somehow let me know that he was not merely an it–but rather, a fellow human being.

Afterwards, I began trying this approach whenever I wanted to move over in heavy traffic, and it has been an enormous help.

sad eyesHow we use our eyes can have similarly helpful effects when someone  throws an insult at you. By looking gently into the insulter’s eyes and softly letting the insulter know you are sorry to hear whatever the insult is about often eases tensions.  Then, if you look sadly down toward the ground for a couple of seconds, and then gently back into the insulter’s eye, this has a way of making a personal connection.

As I began to try this in my teenage years, I was amazed at how well it worked.   At first, I had a little fear that my friends would think less of me, but this proved unfounded.  Occasionally, a friend would say to me, “You should have slugged that guy who insulted you right in the kisser.” I’d shrug my shoulders, and that put an end to it.  All of my old friends stuck with me, and I ended up often becoming friends with the insulters.

Now, some people in my conflict resolution classes over the years have asked, “What’s wrong with standing up for yourself?”

My answer is, “Nothing is wrong with it.  I encourage people to stand up for themselves.  But there are smart ways to do it and not so smart ways to do it.”

Consider the following Luann  comic:

luann insultHere we see Luann preparing to stick up for herself so that as soon as Tiffany throws an insult at her, Luann will be ready to return the insult.  If you are a follower of the delightful Luann comic strip, you know that this back and forth insult pattern has been going on and on for years.  And if two people are fine with continuing to act this way toward one another, they are free to do so.

But let’s say Luann is getting tired of this old game.  If she really wanted to effectively stand up for herself, she would first try to figure out why Tiffany is insulting her.  It has long been my impression that Tiffany is jealous of Luann because some boys prefer Luann to her.  Returning insults at Tiffany won’t resolve that issue.  Gently looking sadly into Tiffany’s  eyes and asking her in a concerned voice why she is throwing insults at her might lead to a more lasting solution to this type of problem.

Now, of course this quiet sadness approach is just one tool to have in your conflict resolution toolbox.  It is not quite right for every situation.  In the past, I recommended a few others (see for example, INSULTING CRITICISM: WHAT CAN WE DO ABOUT IT?). We’ll also be looking at other effective ways to stand up for yourself in future posts, ways that oftentimes work far better than returning insults.

Have a great week!

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
anger bullying conflict management conflict resolution free social intelligence and emotional intelligence curriculum insults interpersonal conflicts Mike Tomlin N.F.L. pranks respect Richard Incognito Ryan Tannehill teasing threats Troy Polamalu

The NFL and Bullying: How to Change the Culture

RichieThis is my third “NFL Bullying” post since the topic splashed all over the national media this past Monday.  The first (“The N.F.L. Culture and Bullying“) presents the theory that one reason why bullying is sometimes viewed as acceptable is the belief that it can increase motivation to reach a level of excellence not achievable without bullying.

Whereas there may indeed be legitimate examples of some people achieving more in some valued area than they would have because of some insult, there are many arguments that insults are far more likely to be harmful rather than helpful.  From my own observations, insults most often just lead to a nasty exchange and wasted energy.  Moreover, some talented people who might have made an excellent contribution to a team may end up quitting altogether rather than putting up with what they feel is abuse.

parent yellingOff the football field, recent research has found that harsh verbal discipline by parents led to increases in teenage depression and more behavior problems, including fighting with peers, trouble in school and lying to parents (see Longitudinal Links Between Fathers’ and Mothers’ Harsh Verbal Discipline and Adolescents’ Conduct Problems and Depressive Symptoms).

I am therefore not convinced that people, to be fully motivated, need to be insulted.  Football playIn the NFL, players know that if they do well their records will show this. Millions of dollars help to motivate.  Lack of effort will lead to being cut from the team.  When players do well they are cheered by millions and receive more financially rewarding sponsor deals. The players want to do well not only for themselves but for their teammates and to be respected as a skillful player by their fellow professional football players.  The coaching team is hired to demonstrate passion for excellence, and they convey this attitude through modeling.  With these types of motivators, hazing, with its likelihood of causing more harm then good, makes little sense.

My second post on this topic (N.F.L. Bullying: The Real Reason For It) argued that whereas part of the reason for the hazing of rookies in the NFL is the belief that it can challenge players to perform better, the larger reason has to do, in my opinion, with a completely different dynamic. I expressed this dynamic as follows:

“Veterans recognize that the rookies are after their jobs.  When Joe Quarterback sees a fresh new quarterback on the team, he says to himself, After all my hard work and effort and all of the damaging blows that I’ve taken for the team, now this young son-of-a bitch wants to take my job.”

selma marchThis underlying anger is the real fuel igniting the bullying.  I likened what the bullies of the NFL are doing to what white racist southerners did to blacks in the south.

Now I do want to make it clear that I certainly don’t have enough information to say if any specific person involved in the Incognito-Martin incident is guilty of doing anything wrong.  But I personally think there is ample evidence that there is currently too much bullying going on in the NFL, and we should go ahead and start discussing ways to change the culture.  Why do I believe this?

Ryan+Tannehill+August+9One reason is the words used by Ryan Tannehill, QB for the Miami Dolphins, while defending his teammate, Richie Incognito, who is being accused of bullying.  “Does he [Incognito] like to give guys a hard time?” said Tannehill. “Yes. Does he like to pester guys and have fun? Yes.  But he brought a lot of laughter and a lot of cohesiveness.” (Quoted in Bloomberg Press in article titled, NFL Bullying Accusation Forces Teams to Look at Own Locker Rooms“).

These kinds of statements even from someone trying to defend Incognito supports my contention that it is time to start thinking about changing the NFL culture.  A much better culture would impart to the players a clear understanding that there are far better ways to bring cohesiveness to a team than giving teammates a hard time and pestering them and that laughing about such behavior doesn’t make it excusable.  I’m not alone.

Jason Reid
Jason Reid

Jason Reid, a writer for the Washington Post wrote a column on this topic titled, “Miami Dolphins Blacks’ Support for Richie Incognito in NFL Bullying Affair is Troubling.”

Here’s what Reid  had to say:

Miami Dolphins players don’t get it. Their support of suspended guard Richie Incognito – even after they learned he used a racial slur in a threatening voice mail left for biracial linemate Jonathan Martin – is among many troubling aspects of the bullying controversy that has engulfed the NFL franchise.

But for me, what’s most disturbing is that several misguided African- American Dolphins players – Mike Wallace, Mike Pouncey, Brent Grimes and Michael Egnew have been among Incognito’s most vocal defenders – identify more closely with Martin’s alleged tormentor than they do with Martin. Their support for Incognito shows the wrongheaded thinking that can arise from the locker-room culture and long-standing beliefs in the African American community about what behavior is socially acceptable for blacks.”

IF indeed there is too much bullying going on in the NFL, such verbal statements can be one way to change its culture.

There is some hope that the culture can indeed be changed.  According to a recent USA Today report, at least one NFL team has already managed to do this at least for one team–the Pittsburgh Steelers.  There we learn that:

tro PolamaluThe attention hazing and bullying have received this week surprises Pittsburgh Steelers safety Troy Polamalu. Having only played for one organization his entire 11-year career, Polamalu says he’s never seen any young players deal with anything even resembling hazing.

“Coach Tomlin has always said that if you are willing to help us win than you’re part of our family,” Polamalu said. “Whenever anybody young or new comes into here, we always have open arms and are willing to help them get used to their professional lives, whether it’s getting a car or giving them some change before they start getting paid.”

In another report, this one from ESPN, Polamalu said that the Steelers’ ethos starts at the top with chairman emeritus Dan Rooney and president Art Rooney II.

“They’ve really instilled a family environment that’s permeated our locker room so whenever a rookie comes in we accept them with open arms. We teach them the best way we know on how to be professional, how to take care of your body, how to train, how to learn the defense, the offense, whatever it may be.

Mike TomlinIn the same article, Steelers’ coach Mike Tomlin is quoted as saying:

“We take a simple approach in that young players can be quality reasons why we’re successful so if they’re capable and willing to help us in terms of what we desire to get done as a football team then we’re all committed to helping them help us,” the seventh-year coach said. “I think our veteran players embrace that and have mentor-like relationships with our young guys…”

These statements suggest that it is possible to create a culture in the NFL without the hazing of the younger players that appears to go on elsewhere.

In my view, the culture should start at the point just before a player’s contract is signed.  The coach should look the player in the eye and say emphatically, “I don’t know what you’ve been taught while playing football before, but if you sign with us, you must agree that you will not participate in any hazing or putting down of players, young or old.  Is that absolutely clear?!”

Moreover the contract should clearly have wording indicating the consequences of breaking this rule that includes suspensions and monetary penalties.  The coach should underline where in the contract these provisions are, and they should be fully discussed.  If the player doesn’t want to agree to these terms, he should be told that he’ll have to find work elsewhere.

Now, I understand that one of the strategies of football teams is to insult players on the other team. This is done in the hopes of getting the insulted player so angry that he will start a fight and end up either getting thrown out of the game or costing his team some other penalty.  And so, teams do have to train their players to handle these types of insults.  This can be done very effectively without hazing in the following way.

Coaches can have the players practice responding to insults by saying, “Nice try.”  The players are told that when they say these words, it actually means, “I am not stupid enough to fall for that trick.”

The players should undergo repeated training on this.  The training periods should begin with the coach standing in front of all of the players.  He then states, “We are all going to now practice handling insults.  This practice session will be done like this.  I’ll shout an insult and all of you are to call out, ‘Nice try.’  After your reply, I’ll then shout, ‘What do we mean when we say, Nice try?’  Then in unison, all of you will call out,  ‘I am not stupid enough to fall for that trick.'”

This drill should be done with twenty repetitions and then repeated on several different occasions.  Then the players are told by the coach that during intra-squad scrimmages,  to practice using the “Nice try” technique, from time to time he will have one squad start to insult the other squad players during the practice game.  At such times, the individuals being insulted are to practice responding to the insults by saying with a smile, “Nice try.”  The coach should mention that it is only during these types of practices that players insulting players will be tolerated.

With this type of practice, players can become competent in handling insults during real games that is consistent with a respectful culture among fellow team members.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
bullying conflict management conflict resolution insults N.F.L. Name calling pranks Richie Incognito

The N.F.L. Culture and Bullying

N.F.L.We just finished up National Bullying Prevention Month.  Throughout October, after far too many suicides because of bullying, numerous organizations banned together to do what they could to change a culture.  What they tried to accomplish is far from easy.

The difficulty is that our culture is filled with examples of people telling us that insults can be the mother of invention.  If you are challenged by insults, you can get charged up and prove a thing or two to the insulter, and before you even realized it you have done something very positive.

On “60 Minutes” this Sunday, we learned that Ferruccio Lamborghini was originally a maker of tractors, but was dissatisfied with the clutch of a car he bought.  And so when he designed a fix for the car and explained it to the car manufacturer, he felt insulted when the head of the manufacturer dismissed his suggestion by saying he should stick to making tractors.  This riled Ferruccio up.  But instead of doing what many immature people do when riled up, such as throwing insults back at the insulter or throwing a fist, Ferruccio set to work on making a better car then the insulter.  And from many accounts, Mr. Lamborghini did just that.

Absent from the “60 Minutes” story was any discussion about when insults go so far that it is far more likely to have negative consequences than positive ones.

Now we learn from the New York Times that we are about to have a new national discussion about this.  Apparently what are being called pranks by some and humiliating behavior by others is ubiquitous in the N.F.L., especially when the older players interact with rookies. According to Jets offensive tackle Austin Howard, “Everybody’s done it.  It’s all in good fun.  And then the next year, they’re going to do it to the guy who’s there the next year.”

“Most incidents,” says the Times, “come with tacit, unsupervised approval of coaches and executives, who see the pranks as a rite of passage, a worthy bit of team building and character strengthening.”  However, it now appears that at least one player has perhaps taken this type of behavior too far.

RichieRichie Incognito, a 300-pound offensive lineman for the Miami Dolphins has been hit with at least a temporary suspension for perhaps being a downright bully. Miami coach, Joe Philbin, explaining the reason for the suspension, stated, “If the review shows that this is not a safe atmosphere, I will take whatever measures necessary to make sure that it is.”

“A safe atmosphere?”  That’s Philbin’s standard for stepping over the line when it comes to “pranks.”  Veteran Jets guard describes his standard.  “Any time a guy feels disrespected and like he can’t go to work and feel comfortable, that’s when you can’t have that in the locker.”

It is too early to know all of the details of what led to Mr. Incognito’s suspension.  But many of us who are concerned about bullying hope that this incident will lead to a national conversation about an issue that deserves to be discussed even if National Bullying Prevention Month has come and gone.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
anger bullying conflict management conflict resolution insults jealousy Mickey Mantle Name calling respect social intelligence wisdom

How I Met Cool Steve

Regular readers of this blog know that to illustrate an idea, I usually utilize a comic strip or a brief parable.  To fully integrate all of the ideas that appear in the blog, I’ve created a coming of age trilogy of novels that is set in Brooklyn that my students over the years have coined The Cool Steve Stories, because one of the main characters is “Cool Steve.”

hero coverLove cover

Novels are perfect for illustrating subtle ideas but the vast majority of blog readers have no desire to read a post that long.  And so, to deal with this challenge, from time to time I post a short story based on a chapter from one of my novels.

Today’s short story is an abbreviated version of a chapter from the second novel in the trilogy, Fights in the Streets, Tears in the Sand.

How I Met Cool Steve

boody jr highWhen I graduated from Boody Junior High back in the sizzling summer of 1965, I had one major problem—every time I tried to get the kids to respect me I ended up making more and more enemies.  If you would have asked me back then why respect was important to me, well, I guess I would have muttered a few of my choicest Brooklyn curses and then, well, I guess I would have said, “All I know is that when people treat me with respect it feels good, and when people treat me disrespectfully it feels like I ate something rotten.  So there! Ya wanna make somethin’ out of it?!”

*                                  *                                  *

That summer, I moved to a new neighborhood and I was going to start a new school—Lincoln High. I figured no one knows me there, so this is my big chance to turn myself around.

cycloneMy new neighborhood was pretty cool.  It was just a few blocks from the beach and Coney Island. In ten minutes I could walk to the Cyclone, far and away the greatest roller coaster ever.

And so, I began summer vacation feeling hopeful, but as the new school year began to close in on me, I started getting pretty nervous.  guitar blackAnd when the day before school arrived I’m sitting in my room strumming my guitar while thinking about getting real sick for a few years.  I wonder how long I could play up that angle to avoid school altogether.  My stomach’s been out of whack for the past few days anyway, so it wouldn’t be much of a stretch to take it up another level.

Each lick of my guitar is a pounding of my old enemies, and then, all of a sudden, notions of respect get thrown in as well, creating a wild, pounding drum beat in sync with my wild, pounding heart.  My strumming gets louder.

Hey, maybe I can get some respect for my musical talent.

“Jeff, quiet down in there!” Mom screams.  “For crying out loud, you’re giving me a headache!”

“You’re giving me a headache!” I scream back while throwing my guitar down on my bed.  I storm out of my apartment and pound the elevator call button.  When it arrives, I punch the lobby button and then start kicking the walls.

*                                  *                                  *

Ocean ParkwayOnce in the street, I walk aimlessly as steam hisses out of my ears.  Along Ocean Parkway I pass Lincoln High and shudder.  Under the Belt Parkway overpass I notice pigeons up in the beams hiding in crevices.  As I continued on with my walk, slowly I begin to settle down.

*                                  *                                  *

Well, you can kiss that summer vacation goodbye, I say to myself while setting my alarm clock so I won’t be late for my first day at Lincoln.  Within minutes of shutting my light, worries begin to invade my mind, buzzing about like flies.  Man, school’s gonna suck!

Sleepless minutes go by like hours, and hours stretch out into eternities.  I check my alarm clock at midnight, again at one and two.

ideaAnd then, suddenly, an idea explodes upon me, followed by madly rushing thoughts.  That’s it!  That’s it!  At Lincoln I’ll first play a real quiet type and not reveal anything about myself.  And while I do that, I’ll secretly carry out a careful investigation to determine who the kids at Lincoln already respect.  By keeping my eyes open and my mouth shut, I bet I can learn something useful before the kids get to know me.

dark cloudsBut moments after this plan has rolled in with its initial high hopes, a dark cloud of doubt begins to cast its dismal shadow.  Yeah, well if I carry out that stupid plan everyone’s gonna think I’m just copying the guy everyone respects.  I’ll be nothing but a rotten copycat.

More tossing and turning.  Three o’clock comes and goes.

And then, suddenly I sit up in bed fully awake, and my mind cries out, Wait!  There was this director I worked with in a play once and I remember him saying how a great actor takes what he learns from other actors and then brings something of himself to a role, something that makes it fresh and unique.  Maybe I can create something new based on someone else.  Maybe.

*                                  *                                  *

linclon high2I arrive on my first day at Lincoln at seven-twenty a.m., with a pencil, a loose-leaf notebook, and a sensationally queasy stomach.  Out front students are gathered together in clusters.  So far I don’t see anyone I know.  Good.

Most students are dressed in outfits that appear more freshly bought than what is seen by mid-school year.  The stores offering back to school sales must have had a banner year.

lincoln hallwayThe first bell rings and resonates deep in my unsettled bowels.  In unison, students head for their homeroom.  I look down at my class schedule that I received in the mail a few weeks ago.  It indicates in distinct black typewriter letters that I have to go first to HOMEROOM 324.  Okay, I guess that means I better find a stairway up to the third floor.  Man, I thought my junior high had big crowded hallways.  They were minor league compared to this!

Here’s an up-stairway.  As I traipse along, I try to listen to the conversations going on around me to see if I can find some clue about who the kids respect.  There are a couple of cute girls in front of me.

beatles“Did you see the Beatles last night on the Ed Sullivan show?” asks one.

“Definitely!”

“Who do you like better, John Lennon or Mick Jagger?”

“Oh, John’s my dreamboat!”

“Don’t you think Mick’s cuter?”

It looks like the ladies go for rockers, I think to myself.  Maybe I ought to start practicing guitar more.

*                                  *                                  *

A couple of periods later, I’m heading to biology and some guy behind me says to someone next to him, “Hey, Cool Steve’s in my health class!”

“Cool Steve!  Really?!

“Yeah!  He sat right next to me.”

“Damn!  Hey, tell him I say hi.”

There’s an excitement that accompanies this dialogue that somehow has me going, hmmm.

*                                  *                                  *

Lunchtime.  I’m not really hungry, but my schedule says that’s where me and hoards of others are supposed to go so we find the down stairwell and dutifully march along.

lunchroomHarsh smells of recently mopped floors, day old tuna, sour milk, low grade cheeseburgers, and the like kick my appetite for a loop.

Where should I sit?  Remember to keep a quiet profile.  There are some cool looking kids at this table.   I start to sit down.

“Sorry, we’re saving these seats for some friends,” says one of the guys.

I nod and move on.  Man, I hate school.

Mickey Home runA few tables away, I spot an open seat next to a kid reading a story in Sports Illustrated with a great shot of Mickey Mantle.  The Mick’s neck and forearms are bulging as he’s clobbering a monster home run.

“Anybody got this seat?” I ask while preparing myself for another rejection.

Looking up from his magazine, the guy looks me over for a couple of seconds, and then replies, “Sit down.  I’m Cliff Schweitzer.”

“Hi Cliff, thanks.  I’m Jeff Star.”

“Hi, Jeff. Say, who do you have for history?”

After checking my schedule card, I answer, “Mr. Lofton.”

“Is he any good?”

“I don’t know.  I have him for the first time in a couple of periods from now.”

“I got stuck with Mr. Putzmeister,” Cliff says mournfully.

“Putzmeister!” I reply with a smile.  “That his real name?”

“Yeah, and never was there a more fitting name for a teacher.  I got to get out of there.   He is so boring!”

“Well, it’s history, Cliff.  How interesting can it be?”

“History is my favorite class, Jeff.  My dad’s a history professor at New York University so that’s what we both love.  And now to get stuck with Mr. Putzmeister!”  This kid, Cliff, is digging his fingernails into his forehead like he’s getting ready to commit suicide.

“Try talking ta someone in the office.  All you’re interested in is history?”

“Well, to me, a branch of history is ‘The world of sports,’ and I love sports.  In fact, I’m writing a column for the school newspaper.  It’s called the ‘Sports Scene.’ The first issue comes out on Friday.  Check it out.  Let me know what you think.”

talking2While we’re talking, we hear a kid from a nearby table, yelling, “Ya wouldn’t dare do this ta Cool Steve!  Why ya doing it ta me?”

I turn to Cliff.  “That’s the second time I heard this name, Cool Steve.  You wouldn’t happen ta know him?”

“Yeah, from Cunningham,” he answers, referring to one of the junior high schools that feed into Lincoln.  “I guess most of the kids who know him, know him from there.”

“There seems to be some kind of respect thing connected to him.”

“Respect?  Steve?  Well, yeah.”

“You respect him?”

“Oh, yeah!”

“How come?”

runner“Well, I guess for me it’s got something to do with the fact that he’s the best athlete I’ve ever personally known.  In baseball he’s got explosive power and a rocket arm, and in football he’s got lightning speed and incredible hands.  He’s… he’s history in the making.  He’s just incredible, I mean incredible! But, um… I got a feeling people would respect Steve even if he wasn’t so great in sports.”  Then Cliff’s voice kind of trails off and he looks like he’s searching for a more complete answer, but before he gets to it, a guy sitting beside him asks to borrow his Sports Illustrated.

“Let me just finish this story,” Cliff responds, and he quickly buries his nose in his magazine.

*                                  *                                  *

pizzaAfter school lets out, I walk to Rocco’s Pizzeria over on Brighton Beach Avenue.  Rocco is fixing up a new pie.  I take in deeply the familiar aroma of baking dough, oregano, cheese, and Rocco’s underarms.

pizza2With two slices in hand, I discover none of the tables are empty.  At one of them is this guy Brainy George sitting by himself with his blond hair looking like it hasn’t been combed in months.  I had met him earlier in the day in my gym class and noticed he sat at the same lunch table as Cliff Schweitzer, the sports writer.  “How come they call him Brainy George?” I had asked one of the guys in gym.

“Da guy’s a freakin’ genius,” came the reply.

With nowhere else to sit, I ask if he’d mind if I sat across from him.

He looks up with these large thick glasses and nods his okay.  “You were in gym today,” he says as I sit down.

“Yeah.”

“I hate gym.”

“You do?”

“Can’t stand it—all the idiots trying to prove they’re Mr. Atlas.”

“Hmmmm.”  Personally, to me gym is a whole lot better than the rest of the garbage we gotta take at school.  Rather than saying this I maintain my quiet portrayal.  The pizza is still a bit hot so I blow on it and take my first bite.  Mmmmm!  “What junior high did you go to?” I ask.

cunnigham“Cunningham.”

“That’s the same junior high as this kid Cool Steve.  I guess ya think he’s an idiot since he’s into sports.”

“Steve?  Naaa.  Steve’s different than the guys I’m talking about.”

“Izzat so?”

“Yeah.  I like Steve because, well first of all, he’s not one of those idiots who pick on me because I can’t run as fast as the other guys.  And I like the way Steve’s gutsy.  He’s not afraid to stand up for what he believes in.  And it’s the way he carries himself… the way he moves.  I don’t know… I… I just have a lot of respect for Steve.”

There’s that word again—‘respect.’  Well, being gutsy shouldn’t be too hard, I think to myself.  Hell, I was gutsy enough to get into lots of fights in my old school.  But I don’t quite know what to make of this stuff about the way Steve moves.

*                                  *                                  *

My second day at Lincoln—the wide-eyed exuberance of students on day one has turned into a ‘Do I really have to be here?’ look.

lincoln high1After finishing my lunch, I go sit on the steps of Lincoln’s main entrance.  It’s warm and the sun is shining.  Several students including Cliff Schweitzer, the sports writer, and Brainy George, the genius, come by and sit down next to me.  With them are these two attractive girls.

I find myself magnetically pulled toward the girls.  How can I get introduced?  Be careful.  You don’t want to blow the quiet image.

I nudge George and conspicuously look at each of the girls.

First, he points to the one closest to him, “She’s Sandy.”  Sandy’s cute, with apricot-tan shoulders, a peachy complexion, and long, wavy, sandy-blond hair.  She glances at me and smiles.

Then George, he points to the girl sitting next to Sandy.  “That’s Mysterious Jane.”

“Mysterious Jane?” I ask.

“Well, they call Mysterious Jane, Mysterious Jane, because she’s strange,” George explains.

She might be strange, I think to myself, but she’s gorgeous.  She has long, straight, glossy black hair that slightly covers her prominent cheekbones, and falls freely upon her voluptuous shouldegreen eyesrs and breasts.  Her green, almond shaped eyes have a thin line of black mascara and perhaps within these glimmering eyes there is a hint of some sort of mysteriousness.

Jane looks at me, gives me a slight nod, and resumes a conversation that she is having with George.

All of a sudden something catches Sandy’s attention and she cries, “Who’s that gorgeous guy?”

Mysterious Jane turns with her large green eyes in the direction that Sandy is looking—down the steps and off to the right.  She lets out a long sigh.  “Oh, that’s Cool Steve.”

“Ain’t he built!” Sandy squeals.  “You know him?”

“Yeah, from Cunningham,” Jane replies.  “All the girls were nuts about him because, well, a lot of the girls say it’s because he’s so cute.  And he is cute, especially his eyes.  I l-o-o-v-e his eyes.”  This is followed by a moan and she then drifts off into another dimension.

Sandy pokes Mysterious Jane, returning her back to Earth.  Jane looks over to Sandy, lowers her voice to an eerie whisper and says, panther“If you want to know the truth, the real reason all the girls are crazy about Steve is because he moves with the grace and power of a large panther, but he has far more power than any panther you’ve ever seen.”

I think to myself, that Mysterious Jane, she’s strange!

Watching Steve down the steps, I can’t notice him moving in any special way.  I do notice that he’s tall with dark eyes and hair, like me.  But compared to me, Steve is broader and has more of a Paul Newman nose.

Well, I refuse to get my nose fixed, but if I put on a few pounds and start lifting weights, I bet it might help.  I’m way too skinny.

“Aaaaa, he’s nothing special,” I declare, feeling a little jealous of the way the girls are looking at him.

“All of the students sitting on the steps turn to me.  “Nothing special,” says Mysterious Jane with a smile, and with that, everyone around me laughs.

*                                  *                                  *

A couple of hours later I’m walking out the south side exit of Lincoln heading home for the day.  Man, I’m pissed!  I can’t believe how much homework that stupid biology teacher gave me!   Suddenly I hear, “Hey, Jeff Star!”

I turn to my left and spot Cliff calling after me.  “Jeff, that guy Steve you were asking about,” Cliff calls out, “well, here he is.”

There, standing by Cliff is Cool Steve with a smile on his face.  As I walk over, I’m feeling a completely unfamiliar nervousness.  What’s he smiling about? I think to myself.  Cool Steve!  Cool Idiot if you ask me.  And then, when I open my mouth, I find myself saying in a loud tough voice, “So you’re Steve.  I’ve been hearing about you.  The word is you’re a Jerk!”

As I glare at Steve, with his Mack Truck shoulders, my heart pounds furiously.  From the corner of my eye I notice Steve’s friend, Cliff, watching on, his mouth closed so tight he seems to have no lips.  His words from yesterday come to mind—“Steve’s the best athlete I’ve ever personally known.”

Big deal!  I’m ready to go at him.

I’m waiting for an angry come on, or a quick jab from his right.  My muscles are as tight as a hangman’s noose.

I notice several students who were walking home from school have put on their brakes, and their eyes are flashing back and forth between me and Steve.

Steve’s eyes lower, his forehead creases.  Then his eyes look into mine and I see, instead of fury, sadness.  “I guess,” he begins to say haltingly, “well… I was hoping… you know… starting a new school here… well, I was hoping the guys would like me.”

Those dark, glimmering eyes of his….

“Jeff,” says Cliff, “why did you say that?”

My eyes dart to him and back to Steve.  Cold perspiration beads up on my forehead.  The students looking on are almost drooling.  What should I do?

Uncomfortably, I find myself shifting my stance as I look into Steve’s eyes…the sadness there…eyebrows down.  They look like they are on the verge of becoming watery as he looks directly into my eyes, then down, and then back up into mine.  My fury begins to turn into a feeling of downright stupidity.   “Listen Steve, I… I don’t know why I said that… everyone I talked wit’ said you were okay.”  I take a quick glance at Cliff and the other students watching on…and then hurry away.

*                                  *                                  *

A few minutes later, I’m pushing the elevator button in my apartment lobby.  Jeez, I just made a great impression, I think to myself, a wonderful great impression.  Steve’s eyes… man, who is this guy?

In junior high, whenever I started to put someone down, I got returned insults and fistfights.  Such reactions would turn me into a raving lunatic. Now, with the way Steve acted, I don’t know how to respond to his quiet sadness.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
anger Bullied bullying conflict management conflict resolution criticism free social intelligence and emotional intelligence curriculum grieving insults interpersonal conflicts Name calling psychological maturity sensory focus suicide taunting teasing

Teenage Suicide and Cyberbullying: A Case Study

One morning I was getting ready to write my weekly blog post when I decided to first glance over at the New York Times‘ front page.  A wave of sadness washed over me as I spotted the following headline:

Girl’s Suicide Points to Rise in Apps Used by Cyberbullies

Rebecca Sedwick
Rebecca Sedwick

According to the Times, 12-year-old Rebecca Sedwick leaped to her death after more than a year of being cyberbullied by a coterie of 15 middle-school children who urged her to kill herself.

Rebecca's mother, Tricia Norman
Rebecca’s mother, Tricia Norman

Rebecca’s mother, Tricia Norman, said the texts her daughter was receiving were full of hate: “Why are you still alive?” “You’re ugly.”

Ms. Norman complained to school officials for several months about the bullying, and when little changed, she pulled Rebecca out of school.  But because Rebecca used the phone apps ask.fm, and Kik and Voxer — the bullying continued.

TextingA number of suicides by young people have been linked to ask.fm, and online petitions have been started to make the site more responsive to bullying. The company ultimately responded this year by introducing an easy-to-see button to report bullying and saying it would hire more moderators.

school 1Questions have been raised about whether Rebecca’s old school, Crystal Lake Middle School, did enough last year to help stop the bullying; some of it, including pushing and hitting, took place on school grounds. The same students also appear to be involved in sending out the hate-filled online messages away from school.

school 3Nancy Woolcock, the assistant superintendent in charge of antibullying programs for Polk County Schools, said the school received one bullying complaint from Rebecca and her mother in December about traditional bullying, not cyberbullying. After law enforcement investigated, Rebecca’s class schedule was changed. Ms. Woolcock said the school also has an extensive antibullying campaign and takes reports seriously.

But Ms. Norman said the school should have done more. Officials told her that Rebecca would receive an escort as she switched classes, but that did not happen, she said.

Given the outcome, I too wish that more had been done.  It is my sincere hope that all of my readers will take a minute to pause to experience this sad loss of Rebecca.

A few months ago I published a review of the movie, “Bully.”  Today, some of what I wrote back then bears repeating.

The movie’s emotional impact has been an important part of the emergence of a coalition working toward altering intolerable conditions too often regarded as “just kids being kids.”

bully4The movie has spawned The Bully Project, an online site where people can learn more about dealing with bullying.  There, kids who are bullied can learn that they are not alone.  And educators can learn about how to set up a viewing of the movie for their entire school and to follow up the viewing with classroom discussions.

In one video that we can access at the site, we see an entire school going to the movie and then getting the reactions from students.  One kid reports that there was not a dry eye in the auditorium.  Others admitted that they had bullied, but now realized it was wrong.

bully6As my regular readers know, also available online is this blog, From Insults to Respect.  The blog can be used as a free curriculum that teaches the social skills to deal with these challenging experiences.  For schools that already have an extensive antibullying program, the blog can be used to further reinforce its lessons.  For schools that don’t have such a program, or has one that uses a mere one or two lessons per year, the blog can serve as an ongoing forum to promote peaceful conflict resolution techniques.

Illustration by Eric Sailer

A particularly powerful way to teach skills that deal with bullying is through narratives that are designed to change the valuation of bullying to make it signify ineptitude rather than manliness. The movie, “Bully,” is one such narrative.   The Cool Steve Stories, a trilogy of novels, offers another.

hero coverLove cover

There we become friends with a hero that rejects bullying and yet still manages to achieve respect.

The gut-wrenching story about 12-year-old Rebecca’s suicide cries out to us that for too long we have not done enough to address the awful injustice we find in and around our schools.  May her story spur us on to do better.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Categories
anger conflict management conflict resolution criticism emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts MATURITY negative criticism psychological maturity social intelligence Uncategorized wisdom

THE MOST MATURE LEVEL OF RESPONDING TO CRITICISM: ADVANCE LESSON

criticismAre there different levels of maturity for responding to criticism?  If so, what is the most mature level?

Over recent weeks we have been pursuing an answer to these questions (see for example, Responding to Criticism: Four Levels of Maturity and Responding to Criticism: The Most Mature Level).   During this pursuit, I put forth a tentative proposal for a most mature level because I think that’s a good way to get into these types of questions.  Not only have I described what I think is the most mature level, I have presented arguments against this most mature level and arguments for it.

When I have taught these types of lessons in a classroom setting, despite all that I have already said on this topic, many of my students continue to raise some additional questions.  And so, in this post I will try to clarify some points of confusion that have been brought to my attention by my students over the years.

Clarifying the Difference Between a Pawn and an Origin.

Responding to criticism at the most mature level requires that we seek to lead the criticizer to feel more like an origin than a pawn.

pawnMany of my students have asked me to talk more about this point.

When people feel like pawns, they feel pushed around, and they feel that they are like puppets with someone else pulling the strings.  Somewhere in our hearts and minds we realize that bossy people create a revolt against perceived illegitimate power.  Calvin’s father, in the following comic, begins to realize this.

Calvin and Hobbes steeringFeeling like a pawn may be contrasted with feeling like I have an influence over what I do—that I have played at least a part in originating my behavior.

When you respond to criticism at the most mature level, you seek to come across as “not being bossy.”  By trying to come up with some way to steer in the direction of the criticism,  you come across as showing that you can be influenced by the person who is criticizing you.

Providing More Examples of Steering

After explaining a little more about the difference between feeling like a pawn and feeling like an origin, many of my students ask me to provide some more examples of people using steering.

teacher3In the DeCharms study I discussed earlier (Pawns in The Classroom), teachers who had learned to steer put fifteen minutes aside once a week to ask students to criticize how things are going during the week.  The teachers in the study didn’t actually use the word “criticize.”  The students were asked to provide “suggestions.”  Suggestions, as we have discussed are, in a sense, criticism because people only make suggestions when they first make some sort of evaluation of what they perceive.  Based on the evaluation, they then declare what they think might be an improvement.

The teachers were taught to listen to the student suggestions in a manner very similar to the description of level four on the five levels rating system. However, when teachers who use steering feel a suggestion does not make sense they do not merely attempt to disagree without being disagreeable.  Instead, they try to use some aspect of the suggestion so the student feels the suggestion has been taken seriously.

teacher2For example, let’s say a student suggests that if the class works hard all day, the last hour should be free time.  Suppose the teacher, let’s call her Mrs. Jones, feels that a daily hour of free time would waste too much learning time.  Mrs. Jones can still steer in the direction of the suggestion.  That is, she can explain her concern about wasting too much time; then she can propose that if by the end of the week the students had done a spectacular job all week long, the last hour on Fridays they will be given the freedom to choose either to get a head start on homework, write in their journal, or read a library book; then, after proposing this, Mrs. Jones asks the class if they want to give this a try.  Notice that she is using the student’s suggestion of free time to influence where she steers the activities for the week.

Steering frequently ends up with the criticized person offering some type of choice to the criticizer.  But there is a difference between providing a choice using a steering model and offering a choice in general.  teacher4Consider a teacher who offers a choice to a student by saying, “Either you do the assignment or fail the course.  Those are your choices.”   This is not an example of steering.  Nor is this—a teacher says, “I’m giving you a choice between playing ‘Math Blaster’ or ‘Race to the Moon.’  Hurry up and pick one, I don’t have all day!”

A teacher who is using steering would be more likely to say something like, “Here are two games that teach some math skills.  Which one do you think would be best for you?”  Notice the difference in attitude between the approaches.  In the first two examples, the choice may not be perceived as a genuine choice but more of a demand to pick either one or the other.  In the Peanuts comic below, we get a sense of how strong a reaction can occur when a child comes to believe the choice he or she is given is not really genuine.

Peanuts AUGH!Steering by teachers demonstrates a degree of respect in that the teacher is genuinely interested in the student’s opinion and is willing to have that opinion count in deciding what will be done.

Here’s an example involving a father and his son.

For Better, steeringIn the For better or for Worse comic, Michael criticizes his father’s decision that it’s time to go to bed.  The father, no doubt, disagrees with his son’s criticism.  Yet, rather than just saying his son is wrong, he seeks instead to come up with a way that utilizes some aspect of his son’s criticism to come up with a new alternative.

I think that the father, by asking his son to ask EVERY kid in town about bedtimes was unreasonable, but I trust that you get the point I’m trying to make in this example.

In the Luann comic below, Knute’s effort to work out what to do on his upcoming date with Crystal is evident.

Luann steeringKnute’s effort to find something to do that they will both like probably will be far more helpful in establishing a relationship with Crystal than if he insists on taking her to a monster truck rally.

Now, some people confuse steering with compromise.  Steering can involve a compromise, but oftentimes it leads to something better than a compromise.  The classic example of a compromise occurs when someone wants to buy something, let’s say a used car.  The car dealership wants ten thousand dollars for the car, but the buyer wants to pay only five thousand dollars for it.  In the end, they settle on $7,500.  Both parties don’t end up getting quite what they had hoped, but they settle so they can close the deal.  Both parties may walk away a little disappointed.

Oftentimes, when steering occurs, neither party is disappointed.

Steering envisions that the person criticized makes an effort to see if there is some way out of the conflict, a way where two opposing views can be reframed into an original and larger context that provides new values to both parties.  This may be difficult and at times not always possible or desirable, but as we move along, I hope to show that it is possible far more often than commonly believed.

Rudyard Kipling’s Poem, If

kipling

Back in 1897, Rudyard Kipling wrote one of his most famous poems—If.  Relevant to our discussion is the part that says:

If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise…

Yours is the Earth and everything that’s in it,
And—which is more—you’ll be a Man, my son!

When someone is blaming, doubting, hating, or lying about you, they very likely are criticizing you and in a rather unflattering manner.  How would it be best to respond to this?

Among the things Mr. Kipling encourages you to do is to keep your head even when others are losing theirs—admittedly, not always an easy thing to do.  He urges you to trust yourself when all doubt you and make allowance for their doubting too.  I’m not sure I completely agree with this, for spending some time in doubt seems to prod me, at times, to consider some important alternatives—but I think I have some sense of what he was trying to get at here.

Although I’m tempted to analyze Kipling’s poetry with a fine tooth comb, the thing about poetry is that the poet seeks to capture more than what can be analyzed.  With just the right mixture of words and phrasing, Kipling strove to capture a certain subtle emotion and attitude.

I present the poem for your consideration in hopes that you will see that there is something in it that captures the emotion and attitude of the two highest levels of the five levels rating system.  If you read the poem a couple of times and then the description of the two highest levels, you may find, when taken together, that they share a truth beyond words.

Well, that’s today’s lesson.  I hope you enjoyed it.

———————

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

Categories
anger conflict management conflict resolution criticism dig for the conflict emotional intelligence free social intelligence and emotional intelligence curriculum insults interpersonal conflicts social intelligence stress threats wisdom

ANGER, STRESS AND THE SIGNALING TO BACK-OFF TECHNIQUE

Anger thanks

While taking my conflict resolution class, Sara, a young woman around thirty, asked the following:  “I have been finding many of my new conflict resolution skills very helpful.  However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window.  Why do you think that this occurs, and is there anything I can do about this?”

To answer Sara’s question, I first reminded her about what a conflict is according to the DIG Conflict Model we discussed earlier on this blog (see for example, DIG FOR THE CONFLICT):

A conflict exists whenever the following three conditions exist:

  1. Party A desires an act will occur.
  2. Party A perceives that another party is likely to act in a manner that interferes with the desire.
  3. Party A perceives that the other party would be guilty of doing something wrong if he or she carries out the interfering act.

Consider, as an example, the following For Better or for Worse comic strip.

anger for betterLet’s say that we are looking at this situation from Elly’s perspective.  Thus, she is party A.  And let’s say the comic strip portrays a situation in which Elly desires that John will be so appreciative of her own unique beauty that he would have no interest in looking at other women, but interfering with this desire, Elly sees John turning his attention away from her and toward another woman.  And, finally, let’s say Elly’s shouting occurs because she thinks John is guilty of doing something wrong.  If this was indeed how Elly perceived this situation, then all three of the DIG conflict conditions are present (a desire, an interfering act, and the perception of guilt).  We would therefore be justified to conclude that Elly has a conflict with John.

When Elly perceives that John is interfering with her desire, we can also say that John’s action is threatening her desire to be appreciated.  That is, Elly might think that if John finds the woman that he is ogling attractive, perhaps he finds many other women attractive and at some point he’ll decide to leave me and our kids so he can have affairs with these women? Such threatening concerns are experienced as frustrating or stressful.

The concept of stress is designed to account for the fact that the degree of threat necessary to trigger an emotional reaction can change depending on other threats one has encountered in a relatively short period of time.  These other threats, even if relatively minor by themselves, can build up.

anger garfield1The concept of stress is used to describe situations in which it appears that threats can build up to a point that exhausts a person’s ability to cope.  As threats build up, they can cause stress which tends to lower the threshold for the triggering of an emotion even when the threats have occurred in a setting that has nothing to do with the threat currently being dealt with.  A relatively minor incident that would not result in an angry emotional reaction by itself, may nevertheless lead to a blow-up if it occurs too close in time to other threatening experiences.

Phillip Zimbardo refers to certain situations that build up stress as creating the “Lucifer effect.”[1]

anger, lucifer effectProfessor Zimbardo discovered this effect when he utilized a group of Stanford University students to engage voluntarily in an experiment.  These students were first selected because they were identified through an extensive battery of tests as being particularly healthy, both physically and emotionally.  anger lucifer3They were then randomly divided into “guards” and “inmates” and then placed in a mock prison environment.  Within a week many of these healthy students were transformed into explosively angry individuals.

What led to this transformation?  anger lucifer4Those playing the inmates were placed in cramped cells.  There were shrieking whistles in the middle of the night disturbing sound sleep.  Those who were acting as guards repeatedly yelled insults.  When ‘inmates’ expressed anger at how they were being treated, ‘guards’ barked back more insults.  Failure to follow rules resulted in degrading punishment.

Before long, inmates furiously resisted and guards became more and more insensitive in shouting insults and instituting punishments.  Once physical shoving began to occur, based on humane considerations and legal ones, the experiment was halted well before the researchers had originally planned.

So, I explained to Sara, the woman who asked the question in my conflict resolution class, when you feel stressed out and then find that you can no longer control your anger, this is a pattern most human beings will experience under certain conditions.  We all have limited resources to deal with threats and as the threats heat up we begin to lose our cool.   When  we lose our cool, all that we have left to cope with a challenging situation is our most primitive instincts.  Fortunately, there are a few things that we can do to deal effectively with these types of situations.  Today, we’ll just focus on one of them—the Signaling to Back-Off Technique.  To introduce this idea, let’s begin with a parable.

PARABLE OF MARTY AND LENA

 Marty got stuck at work and so he called his girlfriend, Lena, to let her know he was going to be late for their date. 

Anger marty and lenaWhen he finally arrived, he was already irritated about how his boss had treated him and he found himself becoming a little annoyed when Lena started to raise her voice about how late he had been.  He took a deep breath, and then replied, “I understand why you are upset.  I was really very late and naturally you are very frustrated.” 

Lena then looked at his clothes and complained that he was not wearing a tie. 

“I didn’t think a tie was necessary for the party we’re going to,” Marty replied.  “Next time we go to a party, I’ll check with you before I pick out my outfit.”

As they left the house to go to the party, before getting into his car, Lena paused. “You didn’t have your car washed and you knew we were going to a party!” she complained.  “It’s filthy.”

“Lena, I had a rough day at work, and now, in the last five minutes you criticized me three times—first, about my being late, then about not wearing a tie, and now, about not washing the car.  Usually I’m very interested in your criticisms.  It helps me to become a better person.  But for the rest of the evening I’d like you to hold off on any more.”

“Don’t give me that!” Lena hollered.  “You didn’t wash the lousy car!  What’s wrong with you?!”

“Lena, I know you’re going to be disappointed, but I’ve decided to spend the evening alone.  I’ll call you in a few days and if you’re up to discussing what happened this evening, we’ll do it then.  I’m sorry.”  Then Marty got into his car and drove away with Lena still yelling.

 Parable Discussion

Illustration by Eric Sailer
Illustration by Eric Sailer

Notice that in this Marty and Lena parable, Marty, after being criticized three times in a short period of time attempts to sail away from the Region of Anger by gently asking Lena to hold off on any more criticism for the rest of the evening.  We will call this the “Signaling to Back-Off Technique.” Although this fails to work for Marty in this parable, the Signaling to Back-Off Technique has the potential to be highly effective.  It works best in an ongoing relationship, although I have seen it work well with people who hardly know each other.  The best way to set this up is to discuss this technique with the other person at a time when both of you are not in an angry mood.  You might say to the other party something like:

Sometimes I begin to get really upset about something you are saying.  I know that it’s important for me to hear your point of view and I do want to hear what you have to say.  But there are times when I’m in no condition to give you a fair hearing on a particular topic.  At such times, it would help me a great deal if I could give you a simple signal for you to back off for a while.  I’ll make sure you’ll get your opportunity to have your full say on a topic before too long—almost always within a week.  But I sometimes require a little time to get my act together first.  Would you mind helping me out in this way?

If the other party agrees to the Signaling to Back-Off Technique, and I have found that most people do, together you can decide on a signal.  A friend might say something to another friend like, “Please give me a little time to think about this.”  A wife might wish to use with her husband the phrase, “Darling, let’s discuss this later.”  I know one couple who just uses the phrase, “Back off, please.”  This strikes me as a bit abrupt, but it seems to work for them.

In the Marty and Lena parable, when Lena refuses to hold off on anymore negative criticism for a while, Marty decides to leave rather than listening to any more insults.  I know some couples who disagree with Marty’s approach.  “He should have stayed there and had it out with her!” some say.  “After a few more minutes of shouting back and forth, the whole thing would have been over and they could have ended up having a good time at the party.”

There are couples who do successfully use the quick shouting argument approach.

anger neighborsI know one couple who has been using it for over forty years and it seems to have worked well enough.  True, it’s a little embarrassing for their friends who sometimes happen to be around when the couple starts going at each other, but the whole bout is usually over in less than five minutes and then all seems to be fine.  If this indeed has been working for you, I certainly won’t be calling the Anger Management Police to have you arrested.

Whereas the quick shouting approach may work well for some people all of the time, others find that they sometimes reach a point at which they determine that it would be best to indeed call a time out.  We do it in many sports for four reasons.  We want to take some time to catch our breath, to avoid an incident exploding into violence, to think about what has just been happening, and to formulate a plan to go forward.  It is for the same reasons why we call time outs in an anger arousing situation.               


[1] P. Zimbardo, The Lucifer Effect, New York, Random House, 2007.

——————————-

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.