One morning I was getting ready to write my weekly blog post when I decided to first glance over at the New York Times‘ front page. A wave of sadness washed over me as I spotted the following headline:
According to the Times, 12-year-old Rebecca Sedwick leaped to her death after more than a year of being cyberbullied by a coterie of 15 middle-school children who urged her to kill herself.
Rebecca’s mother, Tricia Norman
Rebecca’s mother, Tricia Norman, said the texts her daughter was receiving were full of hate: “Why are you still alive?” “You’re ugly.”
Ms. Norman complained to school officials for several months about the bullying, and when little changed, she pulled Rebecca out of school. But because Rebecca used the phone apps ask.fm, and Kik and Voxer — the bullying continued.
A number of suicides by young people have been linked to ask.fm, and online petitions have been started to make the site more responsive to bullying. The company ultimately responded this year by introducing an easy-to-see button to report bullying and saying it would hire more moderators.
Questions have been raised about whether Rebecca’s old school, Crystal Lake Middle School, did enough last year to help stop the bullying; some of it, including pushing and hitting, took place on school grounds. The same students also appear to be involved in sending out the hate-filled online messages away from school.
Nancy Woolcock, the assistant superintendent in charge of antibullying programs for Polk County Schools, said the school received one bullying complaint from Rebecca and her mother in December about traditional bullying, not cyberbullying. After law enforcement investigated, Rebecca’s class schedule was changed. Ms. Woolcock said the school also has an extensive antibullying campaign and takes reports seriously.
But Ms. Norman said the school should have done more. Officials told her that Rebecca would receive an escort as she switched classes, but that did not happen, she said.
Given the outcome, I too wish that more had been done. It is my sincere hope that all of my readers will take a minute to pause to experience this sad loss of Rebecca.
A few months ago I published a review of the movie, “Bully.” Today, some of what I wrote back then bears repeating.
The movie’s emotional impact has been an important part of the emergence of a coalition working toward altering intolerable conditions too often regarded as “just kids being kids.”
The movie has spawned The Bully Project, an online site where people can learn more about dealing with bullying. There, kids who are bullied can learn that they are not alone. And educators can learn about how to set up a viewing of the movie for their entire school and to follow up the viewing with classroom discussions.
In one video that we can access at the site, we see an entire school going to the movie and then getting the reactions from students. One kid reports that there was not a dry eye in the auditorium. Others admitted that they had bullied, but now realized it was wrong.
As my regular readers know, also available online is this blog, From Insults to Respect.The blog can be used as a free curriculum that teaches the social skills to deal with these challenging experiences. For schools that already have an extensive antibullying program, the blog can be used to further reinforce its lessons. For schools that don’t have such a program, or has one that uses a mere one or two lessons per year, the blog can serve as an ongoing forum to promote peaceful conflict resolution techniques.
A particularly powerful way to teach skills that deal with bullying is through narratives that are designed to change the valuation of bullying to make it signify ineptitude rather than manliness. The movie, “Bully,” is one such narrative. The Cool Steve Stories, a trilogy of novels, offers another.
There we become friends with a hero that rejects bullying and yet still manages to achieve respect.
The gut-wrenching story about 12-year-old Rebecca’s suicide cries out to us that for too long we have not done enough to address the awful injustice we find in and around our schools. May her story spur us on to do better.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.
Last week we discussed the theory that anger suppression can be harmful (see ANGER SUPPRESSION VERSUS CHALLENGE). We found that there is some evidence supporting the theory, and we therefore looked at the possibility that rather than suppressing anger, we can learn to transform this mischievous experience into a state of challenge without suppression. Since a popular alternative to either suppression or challenge is venting anger, here we take a good look at it.
What do we Mean by Venting?
The first thing that comes to my mind when I think of venting anger is slugging a punching bag, cushion, or bobo doll as a means to provide a safe outlet to release the energy contained in the anger. Early in my training, in one of my assigned books the author encouraged his readers to smash a pillow while imagining smashing the person with whom they are angry. Additional proposed ways to vent have been taping a picture of the person who aroused our anger onto a punching bag and then pounding it, throwing darts at the picture; smashing an object , and screaming at the top of our lungs either without any words, or by emitting curses and insults at the party who angered us.
Some people have told me that they vent when they become angry but when I asked them to describe what they do when they vent, they give me surprising answers. Here is an interesting example:
“When I vent,” replied one pleasant woman, “I stand and pray. I reach for the stars. I talk to a good friend, and I like to take comfort from a person who is genuine and understanding. Then I usually meditate… and my mom is always by my side. I never vent right at the person I have become angry at. I find a safe outlet. Venting my anger at innocent people is not an acceptable outlet either!!!”
Another writes:
“After I have excused myself from the angry situation, I go to a private place to give myself a few minutes to settle down. As I do this, I will notice my angry self chattering away, saying things like, ‘That idiot who made me angry is a stupid jerk.’ Other derogatory statements about the source of my anger may come to mind. Perhaps I will think about how I can do harm to the person my mind is insulting. I accept that this is part of the anger process, but I don’t deliberately say anything insulting to anyone; it seems to pour out of me. When it does pour out of me in this way, it feels like I am venting.
Illustration by Deanna Martinez
“At such times, I see if I can observe my angry self in a nonjudgmental manner. If I can’t, there is no need to punish myself. I understand that anger is a strong emotion, so I seek to be kind to myself as I go through this process—just like a good, compassionate friend would.
“From time to time, I see if I can take a few seconds to observe the physical sensations I am experiencing. The chattering in my mind may make this difficult, so if this does not happen, again I do not seek to punish myself. I just gently remind myself that observing the physical sensations I am experiencing could be useful to do if I can. Usually after a few minutes I calm down.”
And so, venting means a lot of different things to different people.
Research on Venting
In my last post I reviewed some of the research on venting directly at the person who has aroused our anger. In brief, we found some evidence that:
People who believe that freely expressing their anger will discourage future negative responding from their antagonist experience relief after anger outbursts. Those who believe that freely expressing their anger will spur even more severe threatening responses from their antagonist maintain their elevated blood pressure subsequent to angry outbursts. Those who believe kindly responses to provocation will discourage future negative responding from the antagonist experience relief after providing a kind response. Those who believe kindly responses to a provocation will lead their antagonist to take advantage of them will maintain their elevated blood pressure after providing a kind response.
But what about the research that deals with venting anger not directly at the antagonist, but at some object like a punching bag? Brad J. Bushman published an important study that seeks to answer this question (Does Venting Anger Feed or Extinguish the Flame? Catharsis, Rumination, Distraction, Anger, and Aggressive Responding, Pers Soc Psychol Bull, June 2002 28: 724–731).
He had three groups of people experience an anger arousing experience (someone providing very negative criticism of a paper they wrote). Participants in the first group vented by hitting a punching bag as long, as hard, and as many times as they wanted to. While they hit the bag, they were told to think about the other participant who had criticized their essay. For a visual aid, they were shown a photo ID of a same-sex college student described as the “other participant” on a 15-inch computer monitor. Participants in the second group also vented by hitting a punching bag as long, as hard, and as many times as they wanted to. But while they hit the bag, they were to think about becoming physically fit. As a visual aid, they were shown a photo ID of a same-sex athlete from a health magazine on a 15-inch computer monitor. Participants in the third condition did not hit the punching bag. Instead, they sat quietly for a couple minutes while the experimenter supposedly worked on the other participant’s computer. No attempt was made to reduce the anger of participants in this group. After participants in the first two groups finished hitting the punching bag and the participants in the third group sat quietly, they all reported how angry they felt. Next, they were given the chance to administer loud blasts of noise to the person who had angered them. People in the first group (those who were told to think about their antagonist while punching the bag) felt angrier than those in the other two groups. People in the first group were also the most aggressive, giving more loud blasts of noise, followed by people in the second group. Those in the third group who had sat quietly for two minutes after being negatively criticized were the least aggressive.
DISCUSSION
Whereas Bushman’s study doesn’t condemn every form of venting, the results do suggest that venting to reduce anger can be like using gasoline to put out a fire.
When people try to release their anger by hitting something, eventually they get tired, the workout leads to the release of endorphins which produces a natural high, and eventually they begin to stop the violence against the relatively safe objects. Thus, they are led to believe that they have now released all of their anger energy.
In my view, people calm down more quickly without the banging, kicking, and punching. If they want to enjoy a high from exercise while they wait for their calm to return, a good walk or run does the trick.
If you find that your angry self is using this banging, kicking, and punching approach, it is not the end of the world. Nevertheless it can be helpful to let your angry self know that there are some problems with this violent-like approach. While carrying out the hitting an object approach you are practicing actions that are very similar to violence. This makes it more likely that if you can’t get to a private place to calm down, you will display these types of behavior in public. This can come across to some as frightening and immature. Your reputation may diminish. Moreover, you may accidentally punch something that you think is soft and find that something in the softness was hard. You can injure your hand or break something valuable.
Of course, if you have practiced the mock-violence technique for a long time, it is not easy to break the habit. If you go about trying to stop in the wrong way, you will experience frustration that you can easily interpret as suppression.
It is better to first become convinced when you are not angry that you will be better off learning to substitute the mock-violent actions with something more constructive. If it doesn’t work the first time, there is no reason to turn violent toward yourself, or even insulting. Instead, be kind, and say to your “angry self” that you will get another chance to try this new approach again in the future. In time, you will find yourself getting better and better at this.
During the time when you have arrived at the time and place where you can fully experience your anger in private without any effort at suppression, you will find that knowing that you have eliminated the pressure of a quick response, along with the passing of time, will result in a period in which you will have calmed down enough so you are capable of a thorough job of problem solving. Begin by imagining that you have returned to the time and place of the angry experience, and you are preparing to observe the scene just as it happened. As the unfolding of the event gets underway, take a few steps back. Move away from the situation to a point where you can watch the event unfold from a distance and see yourself in the event. Focus on what has now become a distant you. Watch the situation unfold as if it were happening to the distant you all over again. Replay the event as it unfolds in your imagination as you observe your distant self. After going through this imaginary exercise, take advantage of this relatively calm period to map out a strategy to address the concerns raised during the anger arousing situation.[1]
Well, that’s just about all the time we have for today. I hope that you will stop by again real soon.
[1]Evidence for the effectiveness of this strategy can be found in the following: O. Ayduk and E. Kross, 2010, “Analyzing Negative Experiences without Ruminating: The Role of Self-Distancing in Enabling Adaptive Self-Reflection,” Social and Personality Psychology Compass, 4, 841-854. E. Kross, A. Ducksworth, O. Ayduk, E. Tsukayama, and W. Mischel, 2011, “The Effect of Self-Distancing on Adaptive Versus Maladaptive Self-Reflection in Children,” Emotions, 11 [5], 1032-1039.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
Despite the ample evidence that anger is fraught with danger, human debasement, and ineffective functioning, many people seem reluctant to put their heart and soul into learning more effective alternatives. Why is this? One of the biggest reasons is that our culture presents in both direct and subtle ways the theory that suppressing anger can be harmful. Here we will explore this theory. As we do so, we will learn that we can, if we so choose, sail from the region of Anger to Challenge—and thereby improve our chances for survival and a safer and more pleasant ride on the great Sea of Conflict.
Illustration by Eric Sailer
SUPPRESSING ANGER
According to Sigmund Freud, if anger reactions are inhibited, they are replaced by substitutes, some of which may lead to harm. In The standard edition of the complete works of Sigmund Freud, (Strachey, 1974), the clearest statement about this appears below:
When Bismarck had to suppress his angry feelings in the King’s presence, he relieved himself afterwards by smashing a valuable vase on the floor. This deliberate replacement of one motor act by another corresponds exactly to the replacement of natural pain-reflexes by other muscular contractions….(p. 202)
We transpose the excitement of anger from the adequate reaction to another one, and we feel relieved provided it is used up by any strong motor innervations.
If, however, the affect can find no discharge of excitement of any kind along these lines, then the situation is the same with anger as with fright and anxiety. The intracerebral excitation is powerfully increased, but is employed neither in associative nor motor activity…. The excitement arising from the affective idea is “converted” into a somatic phenomenon. ( p. 206)
Freud believed that some of these somatic phenomenons were undesirable. After Freud, others promoted this idea. For example, Dr. Albert Ellis, one of the most popular psychologists of the twentieth century, stated that anger suppression “can easily result in psychosomatic reactions, including high blood pressure, heart problems, ulcers, and various other physical conditions.”[1]
In an effort to test this hypothesis, scientific individuals began to carry out some systematic studies. Some seemed to find support for this notion that suppression can be harmful. For example, Hokanson,[2] Baker & Schaie,[3] and Gambaro & Rabin[4] (1969) found that angered adults often achieved a faster decrease in blood pressure to baseline levels if they counteraggressed toward their antagonist than if they were given no opportunities to respond. In other studies carried out by Holmes[5] and Kahn[6] however, counteraggression was found to sustain elevated arousal, whereas nonaggressive activities reduced it.
Dr. Albert Bandura,[7] attempting to make sense of these apparently contradictory findings, carefully examined this body of research and finally concluded that the physiological tension of angry individuals is determined by what they do, the perceived consequences of what they do, andalso what they think. People who believe that freely expressing their anger will discourage future negative responding from their antagonist experience relief after anger outbursts. Those who believe that freely expressing their anger will spur even more severe threatening responses from their antagonists maintain their elevated blood pressure subsequent to angry outbursts. Those who believe kindly responses to provocation will discourage future negative responding from the antagonist experience relief after providing a kind response. Those who believe kindly responses to a provocation will lead their antagonist to take advantage of them will maintain their elevated blood pressure after providing a kind response.
James J. Gross has reviewed more recent research on suppression in his fine article titled, “Emotion Regulation: Taking Stock and Moving Forward” (Emotion, Volume 13, June 2013, pp 359-365).
“Affectively, suppression leads to decreased positive but not negative emotion experience, increased sympathetic nervous system responses, and greater activation in emotion-generative brain regions such as the amygdala. By contrast, reappraisal leads to decreased levels of negative emotion experience and increased positive emotion experience, has no impact on or even decreases sympathetic nervous system responses, and leads to lesser activation in emotion-generative brain regions such as the amygdala and ventral striatum (Gross & Thompson, 2007). Cognitively, suppression leads to worse memory. By contrast, reappraisal either has no impact on subsequent memory, or actually improves it, and can enhance exam performance (Jamieson, Mendes, Blackstock, & Schmader, 2010; Richards & Gross, 2000). Socially, suppression leads to less liking from partners, and to an increase in partners’ blood pressure levels. Reappraisal, by contrast, has no detectable adverse consequences for social affiliation in the laboratory (Butler et al.,2003).”
Anger Management Training without Suppression
The association of anger suppression with anger management training is understandable, for when one has spent many years acting one way, learning alternative behaviors can be frustrating. This uncomfortable sensation may be seen as the suppression of one’s “natural” mode of behavior. It’s a similar experience to how actors might feel when first learning a new role or golfers a new swing. At first the skill to be learned feels awkward, and the early phase of learning can leave them to observe their heart racing and their blood pressure skyrocketing.
However, by designing a program in small incremental steps and heeding the following suggestions, the feeling of suppressing one’s natural behavior can be largely reduced or even completely eliminated.
First of all, expect occasional missteps. By studying the posts on this blog, it is likely that several situations will occur that you now find yourself handling much better than before. If the response by others you are engaged with ends up being favorable, this will encourage you to utilize the same approach again and again until it begins to feel natural, that is, second nature to you. Other skills will come off a bit awkward or you will get a less than favorable response, and you may experience frustration. When you try the skill again, you may now feel unsure and your effort may lead you to interpret this as suppressing a more “natural” way to respond. You may, therefore, give up and conclude that you are helpless to make a meaningful change in this type of skill.
The solution here is to reread the section that discusses the skill, and then practice over and over in your mind a narrative that has you envisioning utilizing the skill. When you can smoothly imagine in detail carrying out the skill, try it out again in real life. You may have to do this a few times until you get it right.
As you increase your skill to deal with anger arousing situations, your confidence in handling them will increase. Because anger arises when we experience a threat, with your increase in confidence you will then find you are less likely to experience situations that use to feel threatening as threatening. Consequently, you will be less likely to suppress anger because you won’t experience anger as often.
For more difficult to change behavior, form a small group of two to four people who agree to work together on the skill. Then assign a leader on a rotating basis. Conflicts in which the group members typically experience anger are identified. Then a video recording is created with the group members serving as the actors. One scenario is acted out demonstrating what actually occurred. Then a non-angry approach to dealing with the conflict that has the support of the group as being more effective than the angry approach is created. Video recording devices are readily available these days because of apps on many phones.
Keep in mind that the acting doesn’t have to be an Academy Award winning portrayal. Just a fun process is encouraged. By participating in this acting process and then viewing the video recordings displaying alternative behaviors, some will find they will adopt the skills in an effortless manner.
In the next part of this group process, competent behaviors are further encouraged by creating another set of video recordings using slightly different scenarios. Concrete examples are thus repeatedly affectively, cognitively, and behaviorally rehearsed while clear audiovisual feedback is provided. Observers can ask to pause at a little section that worked particularly well and review it a few more times until it becomes more and more familiar.
Throughout this process, some of the group participants’ suggestions may begin to feel uncomfortable to one or more of the other participants. This can interfere with the training process if poorly handled. I have found it useful from time to time to preface my recommendations with the same gentle admonishment that the famous physicist Niels Bohr used to give his students: “Every sentence I utter should be regarded by you not as an assertion but as a question.” This tends to disarm those who find that they are resisting suggestions, sets the stage for a helpful collaboration, and fosters interest from the satisfaction derived from fulfilling one’s own internal standards.
As you go through this process several times, you will find more and more that your behavior will begin to change in real life situations. At such times, you will often find people reacting very positively to your new style, and this will further encourage you to continue to utilize it. You won’t feel like you are suppressing anger, but rather, comfortably learning a new set of skills that works better than anger.
At other times, even a skilled real life response to a situation that had previously led to anger arousal will be met with someone acting in an undesirable manner. The group you have formed will provide you the opportunity to have some support to address this type of experience. Together, you can continue the problem solving required for addressing a wider and wider range of situations until you feel sufficiently confident to go it alone. It is important to keep in mind that even the most skilled techniques will not produce a perfect result on every occasion. The best we can hope for is to increase the probability that we will obtain a favorable outcome.
If you find it difficult to identify a small group of individuals to do the video recording skill development just described, consider hiring a professional counselor who will go through the process with you. Most professional counselors and psychologists that I’ve met are particularly skilled at modeling empathic understanding, a crucial skill that is necessary for working through anger arousing situations.
[1] A. Ellis, 1977, How to Live with—and without—Anger, New York: Reader’s Guide Press, page 200.
[2] J. E. Hokanson, 1970, “Psychophysiological Evaluation of the Catharsis Hypothesis,” In E. I. Megargee & J. E. Hohanson (Eds.), The Dynamics of Aggression (pp. 74-86), New York: Harper & Row.
[3] J. W. Baker & K. W. Schaie, 1969, “Effects of Aggressing ‘Alone’ or ‘with another’ on Physiological and Psychological Arousal, Journal of Personality and Social Psychology, 12, 80-96.
[4] S. Gambaro & A. I. Rabin, 1969, “Diastolic Blood Pressure Responses Following Direct and Displaced Aggression after Anger Arousal in High- and Low-Guilt Subjects,” Journal of Personality and Social Psychology, 12, 87-94.
[5] D. S. Holmes, 1966, “Effects of Overt Aggression on Level of Physiological Arousal,” Journal of Personality and Social Psychology, 4, 189-194.
[6] M. Kahn, 1966, “The Physiology of Catharsis,” Journal of Personality and Social Psychology, 3, 278-286.
[7] A. Bandura, 1973, Aggression: A Social Learning Analysis, New Jersey: Prentice Hall.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
Most of us know situations in which someone became angry and it made the situation worse. For example, consider the following Luann comic.
In the comic, Toni, the girl with blond hair, becomes angry at Miss Eiffel because of the way she was treating her boyfriend, Brad. In the end, Toni and the guy she cares about are far from happy.
Although expressing our anger can often make certain situations worse, we continue to get angry. How come?
ANGER AS A RAPID, LIFE-SAVING RESPONSE TO THREATS
Over time, people who didn’t find ways to respond very fast to threats would end up getting killed. At times, this meant that if they saw a vicious animal rushing at them, the best thing they could do is to very quickly fight back either to scare off the attacker who would end up running away or to kill the attacker.
If people would have killed every time they felt a threat to one of their desires, they would end up killing the vast majority of the members in their group. Because larger groups can defend themselves against attacks better than very small groups, perhaps communities that learned to cooperate provided the best opportunity for its members to survive.
According to this theory, when perceiving a threat people learned to warn others in their community by showing signs of anger. Their anger became an indication that they were getting increasingly ready to attack and those in their community, when warned of this, attempted to find ways to reduce the threat without the requirement that someone had to be killed.
Anger can Function to Encourage Help
Many years ago I did a research project when I was a university student. After I collected the data, I had to enter it into a computer.
Up to this point in my psychology research experience, the first step to enter my data was to punch IBM computer cards. But the supervisor of the computer room informed me that there had been some recent advances in computer technology and IBM cards were no longer used. He told me what to do, and I diligently followed his instructions.
After typing at the computer for three hours, I felt a static electricity shock and the video screen with my three hours of data input went blank. My heart started beating hard. I tapped the screen and wiggled the keyboard. Nothing!
“What is going on here?!” I shouted in anger.
The guy sitting at the next computer immediately stopped what he was doing and called over the supervisor to help me. “What’s the matter?” he asked.
After explaining to him that all of the data that I entered had disappeared, he asked if I had been pressing the SAVE button every few minutes to guard against data loss.
“You never told me anything about pressing SAVE when you gave me directions!” I angrily hollered.
“I’m sorry,” he replied. “I really should have.”
Notice that when I started to get angry, I very quickly got someone to start helping me to figure out what was wrong. I probably would have gotten the same help if I asked for assistance without shouting, but because angry responses do lead so often to people cooperating when someone does become angry, it encourages us to keep on getting angry.
Although I was angry, I was able to control myself enough and realized that it was not in my interest to either kill or physically harm the supervisor. Getting arrested would have only wasted more time. I also realized that I made mistakes from time to time. Just like I wouldn’t want to be slugged every time I made a mistake, it didn’t seem right to slug this guy for making a mistake.
Of course, there may very well be times when we become angry that our heightened preparedness to engage in fighting can serve a life-saving function. This was probably more likely to be the case in ancient tribal communities.
OTHER BENEFITS OF ANGER
So far, we discussed three benefits of anger. 1. to respond fast enough with fighting during times when that may be potentially lifesaving, 2. to scare away an attacker, and 3. to give off signals in the community that encourage others to help solve a conflict before any negative consequences from a fight occur.
In our culture there are other factors leading us to think that anger is highly effective for achieving our desires.
In this Wizard of Id comic, Bung presents the theory that by making ourselves angry we can increase our strength. Obviously, just the increase of strength without the skill to use it wisely can lead to some unexpected whacks.
Some coaches believe that by working up anger in the hearts of their players, the players will perform physically better even if the goal is not to kill or physically injure others.
Even on tasks that don’t require mighty physical strength to succeed, many people have come to believe working up anger will challenge a person to work harder.
ARE THE BENEFITS OF ANGER EXAGGERATED
Although anger can be more effective than some other poorly thought out strategies, often people are led to think it is more effective than it really is. This is because the negative effects of anger may be hidden.
In the above comic, Lt. Fuzz expresses anger at Sarge because he is being noisy. As a result, Sarge secretly becomes angry and desires to annoy Lt. Fuzz. But Lt. Fuzz only sees Sarge replying to his anger by saying, “Yes Sir.” And so, Lt. Fuzz comes away thinking Sarge has responded with respect. He doesn’t see that Sarge actually covertly disrespects him and does things that make Lt. Fuzz’s life miserable. Here we see a fine illustration of how easily we can be misled into thinking our angry responses work better than they actually do.
MOVING FROM ANGER TO CHALLENGE
Anger can be effective at times. And often you may find yourself very tempted to let your anger go on an all out attack. Nevertheless, you would be wise to pause and remind yourself that oftentimes such attacks lead to obvious and hidden problems.
Challenge allows you to accomplish all of what anger positively does without anger’s negative consequences.
In brief, challenge has us:
Working up a heightened sense of determination to achieve our desire
Meanwhile, we consider the twin beliefs that the stress we have been experiencing is normal and fulfillment is not found in easy comfort, security, and routine, but rather in the continual growth in wisdom through what is learned from negative and positive experiences of an active, changing life[1]
Then, we take a deep breath and resolve to get down to the task at hand—carrying out a two-step process.
Step 1. Consider if the most obvious resolution is sufficient.
In such cases in which you become convinced that the resolution that you came up with poses no serious risks, it makes sense to you, and you feel comfortable with it, the only job you have left is to carry out your plan with charm, courage, and determination. However, if the most obvious solution does pose a serious risk, or you just don’t feel comfortable with it for any reason, it’s time to go to Step 2.
Step 2. Carrying out a more complete decision process.
There are numerous benefits that occur when we learn how to transform anger into challenge. Now I understand perfectly well that for most of us this is far easier said than done. It is for this reason that in future posts I will be explaining more about what challenge is, discussing many of its benefits and how we can all learn, in a fun way, how to use challenge even in the most difficult of circumstances.
[1] The value of this attitude is discussed in: S. R. Maddi, D. M. Khoshaba, R. H. Harvey, M Fazel, & N Resurreccion, 2011, “The Personality Construct of Hardiness, V: Relationships with the Construction of Existential Meaning in Life,” Journal of Humanistic Psychology, 51(3), 369-388.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
Angry memories of past conflicts can have important consequences as new conflicts arise. When dealing with a new conflict, recalling a similar conflict that occurred in the past can help us to consider utilizing a strategy that we had tried that ended up producing a satisfactory resolution, or to consider avoiding a strategy that we had tried that ended up failing miserably.
Sometimes we find that an angry memory keeps recurring even when we are not immediately facing a situation that is similar to what led to the original anger-arousing event. This can potentially lead to something positive. Each time we think over the memory in light of what we have learned since the event first occurred, we might think of some better ways to deal with the conflict. Then, if a similar event does occur, we may find that we are better prepared than if we hadn’t repeatedly mulled it over.
Despite their helpfulness, there are times when again and again an angry memory keeps creeping ever so annoyingly into our consciousness so that finally we conclude it doesn’t seem to be doing us any good. For the hundredth time Ralph suddenly finds
himself thinking, “Oh, if I only hadn’t struck that blow!”
For the nine-hundredth time Betty chastises herself, “Oh, if I only hadn’t cried out with the insulting word that I’ve been regretting ever since!”
Ralph and Betty have gone through the disturbing event way too often, sifting through all the minutest details, and now they wish they were just through with it!
In two earlier posts (see “Anger, Ruminations, and Meditation” and “Dealing With Emotional Pain“), I discussed how learning to meditate, expressive journal writing and sensation-focus techniques can be very helpful for dealing with these types of situations. Today we will look at an additional strategy.
Changing Rigid Thought Patterns
We now turn our attention to replacing habitual, destructive ways of thinking with a more peaceful, constructive approach.
Different ways of framing a stressful experience can have remarkably different consequences.
In the above For Better or for Worse comic, Elly is nervous about her big exam. When John frames the test in one way, Elly begins to smile. When he frames “flunking out” as “no big deal,” Elly’s smile is gone and her eyes begin to bug out.
In the comic, it is John who is framing the stressful experience for Elly. But if we could go back before John begins to do this, and then be able to read Elly’s mind, we probably would see that she has already framed her experience using some habitual phrase that she tells herself in this type of situation. For example, she might have said, “If I fail this test, it will prove I’m the stupid jerk I always knew I was!” According to cognitive psychologists, such a statement is far from ideal.
Dr. Aaron Beck, in his fine book, Prisoners of Hate: The Cognitive Basis of Anger, Hostility, and Violence (1999), points out that mates in a distressed marriage are more prone to ascribe unpleasant behavior to the bad nature of the spouse, whereas non-distressed couples will ascribe the same incident to the nature of the situation. Thus, mates in the distressed marriages are more likely to think that the unpleasant behavior demonstrates that their mate is malicious, manipulative, and deceptive. Those in non-distressed marriages will be more likely to think that their spouse acted unpleasantly because she had a hard day at work, or something else happened that led to this behavior.
In Destructive Emotions: How Can We Overcome Them?, a team of scientists has a dialogue with the Dalai Lama. At one point the Dalai Lama argues that the antidote for angry thoughts is to view the person with whom you are angry as your loving mother. “This is done to arouse a sense of affection and gratitude by focusing on the person who has shown you the greatest love and compassion.” If you do not see your mother as deeply loving you, when you carry out this technique you can replace the image of your mother with someone whom you do see as deeply loving you.
Another book that teaches the art of changing angry thoughts to more constructive ones is The Anatomy of Peace: Resolving the Heart of Conflict (2006). There, the authors make the case that during anger-arousing situations people often begin to think of the person on the other side of the conflict as objects that are obstacles to what we desire. The authors call this pattern of thinking, “Heart at war.”
The authors invite people to try out instead a pattern of thinking they call “Heart of Peace.” This entails viewing the other as a person with hopes, needs, cares, and fears as real to you as your own. The authors conclude that “when our hearts are at war, we can’t see situations clearly, we can’t consider others’ positions seriously enough to solve difficult problems, and we end up provoking hurtful behavior in others.”
As an alternative, consider what happens in American courts of law after someone is found guilty of a crime. Before deciding on what should occur to the convicted person, the judge has the jury hear once again from the defendant’s lawyer. The lawyer now is to present the argument that there were extenuating circumstances that mitigate guilt. A talented lawyer might touch upon the fact that the defendant was an orphan and later became a father trying to support his family when he suddenly lost his job. With no means to feed his children, he succumbed to the temptations of crime. The lawyer might be very likely to point out that the convicted has many of the attributes of the mothers or fathers or other loved ones of jury members. “Before you is not an object, but a real live human being not unlike those close to you,” the lawyer might say. This part of the court proceedings is designed to support the principle of fairness. It is this principle of fairness that you are invited to try out as you deal with your recurring anger episodes.
And so, whenever you are angry at someone and you find you have been imprisoned by your hate, free yourself by taking the time to write out a defense for the person with whom you are angry. If you will, look to see if the situation that gave rise to the incompatible act might have been more of the cause of what occurred than you originally allowed. See what comes from considering the culprit as if she was your mother. How does thinking about the source of your anger in terms of someone who is a person with hopes, needs, cares, and fears help to reduce the intensity of the conflict? When carried out together with meditation, expressive journal writing and sensation-focus techniques, you are likely to find that this will lead to your recurring anger memories becoming distinctly less stressful.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
When I have taught these types of lessons in a classroom setting, despite all that I have already said on this topic, many of my students continue to raise some additional questions. And so, in this post I will try to clarify some points of confusion that have been brought to my attention by my students over the years.
Clarifying the Difference Between a Pawn and an Origin.
Responding to criticism at the most mature level requires that we seek to lead the criticizer to feel more like an origin than a pawn.
Many of my students have asked me to talk more about this point.
When people feel like pawns, they feel pushed around, and they feel that they are like puppets with someone else pulling the strings. Somewhere in our hearts and minds we realize that bossy people create a revolt against perceived illegitimate power. Calvin’s father, in the following comic, begins to realize this.
Feeling like a pawn may be contrasted with feeling like I have an influence over what I do—that I have played at least a part in originating my behavior.
When you respond to criticism at the most mature level, you seek to come across as “not being bossy.” By trying to come up with some way to steer in the direction of the criticism, you come across as showing that you can be influenced by the person who is criticizing you.
Providing More Examples of Steering
After explaining a little more about the difference between feeling like a pawn and feeling like an origin, many of my students ask me to provide some more examples of people using steering.
In the DeCharms study I discussed earlier (Pawns in The Classroom), teachers who had learned to steer put fifteen minutes aside once a week to ask students to criticize how things are going during the week. The teachers in the study didn’t actually use the word “criticize.” The students were asked to provide “suggestions.” Suggestions, as we have discussed are, in a sense, criticism because people only make suggestions when they first make some sort of evaluation of what they perceive. Based on the evaluation, they then declare what they think might be an improvement.
The teachers were taught to listen to the student suggestions in a manner very similar to the description of level four on the five levels rating system. However, when teachers who use steering feel a suggestion does not make sense they do not merely attempt to disagree without being disagreeable. Instead, they try to use some aspect of the suggestion so the student feels the suggestion has been taken seriously.
For example, let’s say a student suggests that if the class works hard all day, the last hour should be free time. Suppose the teacher, let’s call her Mrs. Jones, feels that a daily hour of free time would waste too much learning time. Mrs. Jones can still steer in the direction of the suggestion. That is, she can explain her concern about wasting too much time; then she can propose that if by the end of the week the students had done a spectacular job all week long, the last hour on Fridays they will be given the freedom to choose either to get a head start on homework, write in their journal, or read a library book; then, after proposing this, Mrs. Jones asks the class if they want to give this a try. Notice that she is using the student’s suggestion of free time to influence where she steers the activities for the week.
Steering frequently ends up with the criticized person offering some type of choice to the criticizer. But there is a difference between providing a choice using a steering model and offering a choice in general. Consider a teacher who offers a choice to a student by saying, “Either you do the assignment or fail the course. Those are your choices.” This is not an example of steering. Nor is this—a teacher says, “I’m giving you a choice between playing ‘Math Blaster’ or ‘Race to the Moon.’ Hurry up and pick one, I don’t have all day!”
A teacher who is using steering would be more likely to say something like, “Here are two games that teach some math skills. Which one do you think would be best for you?” Notice the difference in attitude between the approaches. In the first two examples, the choice may not be perceived as a genuine choice but more of a demand to pick either one or the other. In the Peanuts comic below, we get a sense of how strong a reaction can occur when a child comes to believe the choice he or she is given is not really genuine.
Steering by teachers demonstrates a degree of respect in that the teacher is genuinely interested in the student’s opinion and is willing to have that opinion count in deciding what will be done.
Here’s an example involving a father and his son.
In the For better or for Worse comic, Michael criticizes his father’s decision that it’s time to go to bed. The father, no doubt, disagrees with his son’s criticism. Yet, rather than just saying his son is wrong, he seeks instead to come up with a way that utilizes some aspect of his son’s criticism to come up with a new alternative.
I think that the father, by asking his son to ask EVERY kid in town about bedtimes was unreasonable, but I trust that you get the point I’m trying to make in this example.
In the Luann comic below, Knute’s effort to work out what to do on his upcoming date with Crystal is evident.
Knute’s effort to find something to do that they will both like probably will be far more helpful in establishing a relationship with Crystal than if he insists on taking her to a monster truck rally.
Now, some people confuse steering with compromise. Steering can involve a compromise, but oftentimes it leads to something better than a compromise. The classic example of a compromise occurs when someone wants to buy something, let’s say a used car. The car dealership wants ten thousand dollars for the car, but the buyer wants to pay only five thousand dollars for it. In the end, they settle on $7,500. Both parties don’t end up getting quite what they had hoped, but they settle so they can close the deal. Both parties may walk away a little disappointed.
Oftentimes, when steering occurs, neither party is disappointed.
Steering envisions that the person criticized makes an effort to see if there is some way out of the conflict, a way where two opposing views can be reframed into an original and larger context that provides new values to both parties. This may be difficult and at times not always possible or desirable, but as we move along, I hope to show that it is possible far more often than commonly believed.
Rudyard Kipling’s Poem, If
Back in 1897, Rudyard Kipling wrote one of his most famous poems—If. Relevant to our discussion is the part that says:
If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise…
Yours is the Earth and everything that’s in it,
And—which is more—you’ll be a Man, my son!
When someone is blaming, doubting, hating, or lying about you, they very likely are criticizing you and in a rather unflattering manner. How would it be best to respond to this?
Among the things Mr. Kipling encourages you to do is to keep your head even when others are losing theirs—admittedly, not always an easy thing to do. He urges you to trust yourself when all doubt you and make allowance for their doubting too. I’m not sure I completely agree with this, for spending some time in doubt seems to prod me, at times, to consider some important alternatives—but I think I have some sense of what he was trying to get at here.
Although I’m tempted to analyze Kipling’s poetry with a fine tooth comb, the thing about poetry is that the poet seeks to capture more than what can be analyzed. With just the right mixture of words and phrasing, Kipling strove to capture a certain subtle emotion and attitude.
I present the poem for your consideration in hopes that you will see that there is something in it that captures the emotion and attitude of the two highest levels of the five levels rating system. If you read the poem a couple of times and then the description of the two highest levels, you may find, when taken together, that they share a truth beyond words.
Well, that’s today’s lesson. I hope you enjoyed it.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
Most people would agree that some people are less skillful at handling criticism than others.
Those following this blog well know that I have been encouraging readers to be able to recognize five levels of maturity for responding to criticism. As I began my efforts, first I provided a lesson about the first four levels of maturity (see Responding to Criticism: Four Levels of Maturity).
In that post, I described level 4 as follows:
4. Level 4 individuals listen to the criticizer in a supportive, warm, friendly style, and then make it clear that they fully understand what was said. Moreover, they put the criticizer at ease by making statements that indicate that the wise learn from criticism. Some time is spent on showing that they are thinking about the criticism. If, after thinking about the criticism the criticism is deemed to be correct, they make a statement frankly indicating, “I can see your ideas have merit and I intend to use them in the future.” If they are not sure if they agree, they make a statement indicating that they are very interested in what was said, plan to think a little more about this over the next few days and then they will be ready to discuss this further. If, after thinking about the criticism, the criticism is deemed to be incorrect, a statement is made designed to disagree without being disagreeable. More specifically, a sense of humor, some listening in a caring way and a few smiles help to traverse rough terrain. As the episode winds down, the criticizer is encouraged to feel comfortable communicating suggestions in the future.
After describing all four levels, I explained why the ordering of the four levels makes some sense. For example, I explained how I had made a lot of TV shows with a variety of actors.
In each show the actors respond to criticism in different ways. Then I asked others to watch the shows. Together, we discussed their reactions to the way the people in the video recordings handle the criticism.
I soon became very familiar with what people like and respect when it comes to responding to criticism. This helped me to come up with four different ways to handle criticism. I put them in order from the least respected to the most respected. Level one is the least liked. Each higher level is viewed as more mature, likable, and respected by those who watched the video recordings.
Unlike the first four levels of maturity, it is not as easy to make video recordings of people displaying a level 5 response because quite a bit of this level’s response occurs up in the head of the responder. To understand this better, let’s briefly review the level 5 response (For a complete description of level 5 see Responding to Criticism: The Most Mature Level).
LEVEL FIVE. In addition to actions consistent with level 4, people responding to criticism in a manner consistent with level 5 seek ways to use, whenever they disagree with the criticism, a technique known as steering in the direction the criticizer would prefer to go. That is, rather than just disagreeing without being disagreeable, the criticized person seeks to find a new choice of action that creatively utilizes some aspect suggested from the criticism. Steering cannot be incorporated into all situations, but it is an additional goal of the most mature individuals.
Here’s a quick example of someone responding to criticism at level 5. My wife, Andrea, and I are getting dressed to go to a party. When Andrea sees what shirt I put on, she criticizes my choice, saying, “That’s not quite right for this occasion.”As I prepare my response in my mind, I realize that I disagree with her. But before I begin to disagree with her, while at the same time trying not to be disagreeable or defensive, I silently ask myself, “Is there someway I can steer in the direction of Andrea’s criticism?”
I quickly realize that I have two other shirts that I would enjoy wearing to this party as much as the one I initially picked out. And so, I pulled them out of my closet and said to Andrea, “Well, if you don’t like the one I picked out for this evening, how about either of these two?”
“Oh,” she says, “the one on the left would be perfect. Thanks dear.”
And so, from this example, you can readily see that a good part of my response occurs in my head as I tried in my mind to come up with an option that both Andrea and I would end up feeling comfortable. Said a little differently, I searched my mind to see if I could find a win-win response to her criticism.
To illustrate my using a level 5 response, I could use some type of a gimmick such as having me strike a classic pose of someone thinking and then my head would appear above me, and it would start to speak the words I’m supposedly thinking. This has been done effectively in the movies, but it’s just not as clean an approach as the one I used to demonstrate the validity of the first four levels, and I’m not sure how to go about creating the special effect of the extra head gimmick. And so I’m going to defend level 5 in another manner.
Originally, I had formulated the current five levels system as a four levels system, but when I heard Professor Richard deCharms speak at a conference back in 1977, he convinced me to add the fifth level. He spoke about how most teachers treat their students like pawns, rather than origins.
When people feel like pawns, they feel pushed around, and they feel that they are like puppets with someone else pulling the strings.
Feeling like a pawn may be contrasted with feeling like I have an influence over what I do—that I have played at least a part in originating my behavior. Such a feeling, Professor deCharms told the audience, is what he called, “feeling like an origin.”
An idea that is similar to the one Professor deCharms describes has been referred to as the powerless versus empowerment spectrum. People who perceive themselves powerless often experience alienation or reactance against those perceived as the bosses.
In the business world, leaders attempt to get their subordinates to “buy into a plan” by asking for their feedback and trying to use their suggestions as best as they can to strengthen the plan. This strategy doesn’t always work, but leaders know that it has the potential to improve the process of implementing the plan.
To see what happens when teachers act in ways that are designed to lead students to feel like origins, Professor deCharms and his colleagues designed a project that provided a unique training program to inner-city teachers. His findings are dramatic.[1]
Academic achievement as measured by standardized tests was significantly better in the classrooms after the teachers received the training. In fifth grade, the children in this inner-city district were typically more than one-half year behind national norms in grade equivalent scores. This downward trend continued in the children who had teachers who did not receive the training so that by eighth grade they were a year behind national norms. The trend was reversed for the children who had the trained teachers to the point that they gained, on average, more than a full year between the end of sixth grade and the end of seventh grade and maintained their advantage through eighth grade.
School attendance and punctuality were positively affected in the classes with trained teachers.
More recent studies[2] provide further evidence that students are more likely to act in accordance with group decisions or school rules if they have participated in forming them.
Steering not only improves learning and behavior but health outcomes as well. In a remarkable series of studies at a nursing home,[3] elderly residents were each given a choice of houseplants to care for and were asked to make a number of small decisions about their daily routines. Nurses were taught to steer in the directions the residents requested. For example, residents requested a movie be provided each evening in the community room. Although there was inadequate funds for this, the nurses did increase the number of movies that were shown from occasionally, to once per week. A year and a half later, not only were the residents who had nurses that learned to steer more cheerful, active, and alert than a similar group in the same institution who were not given these choices and responsibilities, but many more of them were still alive. In fact, less than half as many of the decision-making, plant-minding residents had died as had those in the other group.
Some people, when they first hear about steering, express concern because it seems to them that it requires that they give up on holding fast to their treasured ideals. “It is just designed to promote conformity!” claimed a student. “If a teacher criticizes the length of my hair, if I don’t cut it a little shorter, does that make me immature?”
“I’m against war,” said another student. “With steering does that mean that to be mature I must come to a position that holds that a little killing is okay? Steering means that the only proper ideal is to be middle of the road, a position that I despise.”
My response to these examples is to explain that I am not proposing that every time you are criticized you must make some change. Steering envisions that the person criticized makes an effort to see if there is some way out of the conflict, a way where two opposing views can be reframed into an original and larger context that provides new values to both parties. This may be difficult and at times not always possible or desirable, but as we move along, I hope to show that it is possible far more often than commonly believed.
[1] Richard deCharms, Enhancing Motivation: Change In the Classroom, New York: Irvington Publishers, 1976.
[2] N. Way, & M. G. Robinson, 2003, “Effects of Perceived Family, Friends, and School Experiences on Change in Self-Esteem among Urban, Low-SES Adolescents,” Journal of Adolescent Research, 18, 324-346. M. Wang, 2009,
“School Climate Support for Behavioral and Psychological Adjustment: Testing the Mediating Effect of Social Competence,” School Psychology Quarterly, 24, 240-251.
[3]E. J. Langer and J. Rodin, 1976, The Effects of Choice and Enhanced Personal Responsibility for the Aged: A Field Experiment in an Institutional Setting, Journal of Personality and Social Psychology, 34(2), 191-198; J. Rodin and E. J. Langer Rodin, 1977, Long-Term Effects of a Control-Relevant Intervention with the Institutionalized Aged, Journal of Personality and Social Psychology, 35(12), 897-902.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.
Last week I began to answer the following question from one of my students:
“I have been finding many of my new conflict resolution skills very helpful. However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window. Why do you think that this occurs, and is there anything I can do about this?”
I began to answer this question by first explaining how mounting stress can lower the threshold for triggering an emotion blow-up.
I then explained that when we notice that we are at the edge of exploding, we would be wise to use THE SIGNALING TO BACK-OFF TECHNIQUE. We now begin to look at another approach that can help people who find themselves dealing with overwhelming stress.
UTILIZING THE CHRONIC
STRESSORS SCALE
Some forms of stress may be so minor that they don’t give us much reason to think that they can have a serious negative effect on our functioning. In the stress literature, these minor stressful events are called hassles. If several are occurring during a relatively short period of time and are occurring day after day, minor hassles can become major stressors. And even major stressful experiences, when they begin to occur regularly, begin to seem “normal.” In time we may not connect the stress that has begun to feel “normal” with our irritability. Rather, we may come to believe we have a hostile temperament.
Here’s a strategy to help you find out if chronic stressors are a problem for you. Just below this paragraph is a scale that provides a list of chronic stressors and a space for you to rate on a 0 to 5 scale how stressful you find each, with 5 indicating the highest level of stress. You may notice that I have not included on the list stressors that are transitory, such as the death of a loved one or moving to a new home. Transitory stressors can be quite severe but time and warm friendly support throughout these rough periods will typically put them to rest.
CHRONIC STRESSORS SCALE
Stressor Zero to 5
Stressful commuting
Lack of quality sleep
Lack of regular exercise
Noisy environment
Stressful eating pattern
Lack of supportive relationships
Being provided too much negative criticism
Boring job
Chronic health condition
Feeling worthless
Worries about financial problems
Use of alcohol
Use of cigarettes
Use of other drugs
Recurring angry memories
Other stressors
a. ________________ b._________________ c. _________________
Once you fill out the Chronic Stressors Rating Scale, you may notice that you can eliminate one or more of the stressors rather easily. But for many of us, this is too difficult at first. As an alternative approach, get your total Chronic Stressors score by adding up all of the ratings that you made on the right side of the scale. Then have a problem solving session, perhaps with a friend you trust. Your goal might be to find a set of strategies that lead to a lower total score of just 5 points.
Completely eliminating a stressor or two is only one approach to reducing your total score. Another approach is to find a way to just reduce the intensity of a few of the stressors. For example, say that you rated “Lack of regular exercise” a five because you get practically no exercise and you are really feeling very, very stressed about that. Perhaps you will be unable to figure out right away how to get all of the exercise you need. Nevertheless, you may still think of a way to begin to get a little more exercise each day so that you can reduce your rating for this stressor from a five to a three. This will lower your total score by two points. Now you only have to find a way to reduce two or three other stressors a point or two in order to lower your total score by five points.
Here’s a parable that will better illustrate someone utilizing the Chronic Stressors Scale.
The Parable of Jenny
Illustration by Deanna Martinez
While Jenny is having a sandwich in the lunchroom working on her Chronic Stressors Rating Scale, her friend, Trish, comes over.
“Jenny, what are you up to?” she asks.
“I’m trying to figure out how I can reduce the amount of stress in my life so I won’t get so angry all the time.”
“Well, let’s see here,” says Trish looking over at Jenny’s ratings. I see you gave yourself a five for stressful commuting, a four for lack of quality sleep, a five for lack of exercise, a four for a noisy environment, and a five for worries about financial problems. Oh, look, I see under other stressors you wrote in ‘feelings of loneliness.’ You gave yourself a four on that one. Then you wrote in, ‘price at the gas station going up.’ You gave yourself a five for that one.”
“Yeah, each time the price for gas goes up a few cents more it really ticks me off. I already have financial problems and, man, when I fill up and see what it’s now going to cost me every week, it really gets to me and I see myself getting angry all day long for the stupidest stuff!”
“So, what have you come up with to lower your stress levels?”
“I just began to think about it, Trish. I’ve been thinking about maybe buying some earplugs. I have a wonderful family living next door to me, but there’s a newborn baby in the family that starts to wail quite a bit. He’s darling, but I have to admit that it sometimes starts to get to me. And there’s a two-year old there that can scream to high-heaven quite a bit also. Still, putting earplugs in my ears, I’m not sure I’m comfortable with doing that. Do you have any ideas of what I can do? I’m feeling a little stuck.”
“Hmmm, I see the first item that you gave yourself a five on is ‘stressful commuting.’ Tell me about that, Jenny.”
“Oh, it’s driving me crazy! It takes me usually an hour to drive to work, but I have to figure on an hour and fifteen minutes in case the traffic gets really backed up. Even then I end up being late a couple of times a month, which ends up putting me in a bad way with the boss. When that happens, I end up really, really, in a bad mood. During the commute there are people cutting me off, people honking, and a couple of months ago I got into an accident. With my $500 deductible insurance policy, wow, I got backed-up on my credit card payments. I’m scared to death that if I get into another accident I’ll be really unable to pay my bills!”
“I see,” says Trish sympathetically. “The commute sure is causing you a whole pile of stress. You know, I drive by Elm Street every morning, and I notice that the apartment buildings over there regularly have some rentals available. It’s less than a mile from work. You could walk through the park to get here in twenty minutes less than the drive. Then you can get your exercise in every day and save some money on gas.”
“I don’t know,” Jenny replies, “I’d come into work all sweaty.”
“A lot of people in our offices somehow make it work. They drive bikes or walk, carry a backpack, and change when they get in. Or, if you want, I can pick you up on my way in to work, and you can walk home. That way, you could sleep an hour later every morning and come to work more rested.”
“Aren’t those apartments off of Elm awfully expensive, Trish?”
“It would cost you an extra one fifty a month, but you pay for gas and upkeep on the car more than that. If you live by Elm, you could give up your car altogether for a year and really save some money. In fact, if you really wanted to save quite a bit of money for a year we could…” Trish suddenly pauses here.
“What were you going to say, Trish?” asks Jenny.
“Well, I’m also having some financial problems and I was thinking of finding someone to share an apartment with me. I looked at a two-bedroom place over by Elm. If we went in together, each of us would save a couple of hundred dollars a month and we’d still have our own rooms. Still, I sure like living alone. On the other hand, I’m really struggling to pay the bills.”
“Sharing an apartment,” says Jenny softly to herself. “I don’t know. But it would just be a one-year commitment. If it turns out awful, I would have made the sacrifice just so I can pay off all of those credit card bills. I might even end up liking it. I’d have someone to eat supper with…”
In the end, Jenny and Trish did get an apartment together. It turned out to be much quieter than Jenny’s last one. She is less lonely, her commute to work permits her to sleep an extra hour a day, and her commute home—a walk mostly through a park—is one of her favorite parts of her day.
On her walk home, Jenny passes a gas station and she always notices when the price at the pump goes up. At such times, instead of ruining her day, she finds herself smiling.
Jenny feels physically better since beginning her daily walks and sleeps more soundly. Her anger is far less likely to interfere with her conflict resolution skills.
This parable illustrates that with a little problem solving it may be possible to figure out ways to reduce your overall stress level which may then reduce your difficulty with anger. We’ll be practicing using the Chronic Stressors Rating Scale from time to time in the near future.
Well, that’s our lesson for today. I hope you all have a great week.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.
While taking my conflict resolution class, Sara, a young woman around thirty, asked the following: “I have been finding many of my new conflict resolution skills very helpful. However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window. Why do you think that this occurs, and is there anything I can do about this?”
To answer Sara’s question, I first reminded her about what a conflict is according to the DIG Conflict Model we discussed earlier on this blog (see for example, DIG FOR THE CONFLICT):
A conflict exists whenever the following three conditions exist:
Party A desires an act will occur.
Party A perceives that another party is likely to act in a manner that interferes with the desire.
Party A perceives that the other party would be guilty of doing something wrong if he or she carries out the interfering act.
Consider, as an example, the following For Better or for Worse comic strip.
Let’s say that we are looking at this situation from Elly’s perspective. Thus, she is party A. And let’s say the comic strip portrays a situation in which Elly desires that John will be so appreciative of her own unique beauty that he would have no interest in looking at other women, but interfering with this desire, Elly sees John turning his attention away from her and toward another woman. And, finally, let’s say Elly’s shouting occurs because she thinks John is guilty of doing something wrong. If this was indeed how Elly perceived this situation, then all three of the DIG conflict conditions are present (a desire, an interfering act, and the perception of guilt). We would therefore be justified to conclude that Elly has a conflict with John.
When Elly perceives that John is interfering with her desire, we can also say that John’s action is threatening her desire to be appreciated. That is, Elly might think that if John finds the woman that he is ogling attractive, perhaps he finds many other women attractive and at some point he’ll decide to leave me and our kids so he can have affairs with these women? Such threatening concerns are experienced as frustrating or stressful.
The concept of stress is designed to account for the fact that the degree of threat necessary to trigger an emotional reaction can change depending on other threats one has encountered in a relatively short period of time. These other threats, even if relatively minor by themselves, can build up.
The concept of stress is used to describe situations in which it appears that threats can build up to a point that exhausts a person’s ability to cope. As threats build up, they can cause stress which tends to lower the threshold for the triggering of an emotion even when the threats have occurred in a setting that has nothing to do with the threat currently being dealt with. A relatively minor incident that would not result in an angry emotional reaction by itself, may nevertheless lead to a blow-up if it occurs too close in time to other threatening experiences.
Phillip Zimbardo refers to certain situations that build up stress as creating the “Lucifer effect.”[1]
Professor Zimbardo discovered this effect when he utilized a group of Stanford University students to engage voluntarily in an experiment. These students were first selected because they were identified through an extensive battery of tests as being particularly healthy, both physically and emotionally. They were then randomly divided into “guards” and “inmates” and then placed in a mock prison environment. Within a week many of these healthy students were transformed into explosively angry individuals.
What led to this transformation? Those playing the inmates were placed in cramped cells. There were shrieking whistles in the middle of the night disturbing sound sleep. Those who were acting as guards repeatedly yelled insults. When ‘inmates’ expressed anger at how they were being treated, ‘guards’ barked back more insults. Failure to follow rules resulted in degrading punishment.
Before long, inmates furiously resisted and guards became more and more insensitive in shouting insults and instituting punishments. Once physical shoving began to occur, based on humane considerations and legal ones, the experiment was halted well before the researchers had originally planned.
So, I explained to Sara, the woman who asked the question in my conflict resolution class, when you feel stressed out and then find that you can no longer control your anger, this is a pattern most human beings will experience under certain conditions. We all have limited resources to deal with threats and as the threats heat up we begin to lose our cool. When we lose our cool, all that we have left to cope with a challenging situation is our most primitive instincts. Fortunately, there are a few things that we can do to deal effectively with these types of situations. Today, we’ll just focus on one of them—the Signaling toBack-Off Technique. To introduce this idea, let’s begin with a parable.
PARABLE OF MARTY AND LENA
Marty got stuck at work and so he called his girlfriend, Lena, to let her know he was going to be late for their date.
When he finally arrived, he was already irritated about how his boss had treated him and he found himself becoming a little annoyed when Lena started to raise her voice about how late he had been. He took a deep breath, and then replied, “I understand why you are upset. I was really very late and naturally you are very frustrated.”
Lena then looked at his clothes and complained that he was not wearing a tie.
“I didn’t think a tie was necessary for the party we’re going to,” Marty replied. “Next time we go to a party, I’ll check with you before I pick out my outfit.”
As they left the house to go to the party, before getting into his car, Lena paused. “You didn’t have your car washed and you knew we were going to a party!” she complained. “It’s filthy.”
“Lena, I had a rough day at work, and now, in the last five minutes you criticized me three times—first, about my being late, then about not wearing a tie, and now, about not washing the car. Usually I’m very interested in your criticisms. It helps me to become a better person. But for the rest of the evening I’d like you to hold off on any more.”
“Don’t give me that!” Lena hollered. “You didn’t wash the lousy car! What’s wrong with you?!”
“Lena, I know you’re going to be disappointed, but I’ve decided to spend the evening alone. I’ll call you in a few days and if you’re up to discussing what happened this evening, we’ll do it then. I’m sorry.” Then Marty got into his car and drove away with Lena still yelling.
Parable Discussion
Illustration by Eric Sailer
Notice that in this Marty and Lena parable, Marty, after being criticized three times in a short period of time attempts to sail away from the Region of Anger by gently asking Lena to hold off on any more criticism for the rest of the evening. We will call this the “Signaling to Back-Off Technique.” Although this fails to work for Marty in this parable, the Signaling to Back-Off Technique has the potential to be highly effective. It works best in an ongoing relationship, although I have seen it work well with people who hardly know each other. The best way to set this up is to discuss this technique with the other person at a time when both of you are not in an angry mood. You might say to the other party something like:
Sometimes I begin to get really upset about something you are saying. I know that it’s important for me to hear your point of view and I do want to hear what you have to say. But there are times when I’m in no condition to give you a fair hearing on a particular topic. At such times, it would help me a great deal if I could give you a simple signal for you to back off for a while. I’ll make sure you’ll get your opportunity to have your full say on a topic before too long—almost always within a week. But I sometimes require a little time to get my act together first. Would you mind helping me out in this way?
If the other party agrees to the Signaling to Back-Off Technique, and I have found that most people do, together you can decide on a signal. A friend might say something to another friend like, “Please give me a little time to think about this.” A wife might wish to use with her husband the phrase, “Darling, let’s discuss this later.” I know one couple who just uses the phrase, “Back off, please.” This strikes me as a bit abrupt, but it seems to work for them.
In the Marty and Lena parable, when Lena refuses to hold off on anymore negative criticism for a while, Marty decides to leave rather than listening to any more insults. I know some couples who disagree with Marty’s approach. “He should have stayed there and had it out with her!” some say. “After a few more minutes of shouting back and forth, the whole thing would have been over and they could have ended up having a good time at the party.”
There are couples who do successfully use the quick shouting argument approach.
I know one couple who has been using it for over forty years and it seems to have worked well enough. True, it’s a little embarrassing for their friends who sometimes happen to be around when the couple starts going at each other, but the whole bout is usually over in less than five minutes and then all seems to be fine. If this indeed has been working for you, I certainly won’t be calling the Anger Management Police to have you arrested.
Whereas the quick shouting approach may work well for some people all of the time, others find that they sometimes reach a point at which they determine that it would be best to indeed call a time out. We do it in many sports for four reasons. We want to take some time to catch our breath, to avoid an incident exploding into violence, to think about what has just been happening, and to formulate a plan to go forward. It is for the same reasons why we call time outs in an anger arousing situation.
[1] P. Zimbardo, The Lucifer Effect, New York, Random House, 2007.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.
Over the course of the last few weeks I presented some lessons that aim to get you to think about immature and mature ways to provide negative criticism to yourself (see CRITICIZING YOURSELF: FIVE LEVELS OF MATURITY and CRITICIZING YOURSELF MATURELY: A COMIC STRIP LOVER’S GUIDE). As I’ve pointed out on many occasions, becoming a master at utilizing the higher levels of maturity takes more than just thinking about them on a single day. It requires some practice utilizing the concepts over several occasions. And so, from time to time, I insert a little practice session to remind you of the previously presented ideas and to give you a little practice utilizing them. Today, we will take a look at a Blondie comic example. There, you will find that after Dagwood gives Blondie a statue she sees as ugly, she criticizes herself. Please take a look at her response to her self-criticism, and see if you think she handled it maturely.
As you think about how maturely Blondie criticizes herself in this comic, perhaps it would be of help to look at the five levels of providing criticism that we discussed earlier:
This level requires displaying one or more of the following:
Cries without stating what the crying is about
Physically attacks themselves
Damages property
2. This level requires displaying one or both of the following:
They do not explain what the offending behavior is, but instead express displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. (For example, calling themselves a jerk”)
Threatens bodily harm regardless of what else is said.
3. The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.
4. The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance. If the person becomes defensive or angry, the criticizer empathizes without returning, glares, insults, threats, or shouts.
5. When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the situation that he or she is in. As a result of such considerations, the criticizer may decide to alter the criticism.
Now that you refreshed your memory of the five levels, does any one of them seem to match how Blondie criticized herself? Think about this, if you will, and then you can have some fun comparing your thoughts with mine.
My answer: Obviously, what we see is not meant to display Blondie’s whole response, but there is enough here to hazard a guess for our educational goal of familiarizing readers with the maturity rating system.
Blondie frames her feeling as “terrible.” It would be a sign of higher maturity if she conceptualized her experience instead as “sad” and “a valuable emotion that will lead to her thinking more deeply about something very important to her—her relationship with her husband.”
We know from what we see here and from observing her behavior over the years that Blondie is a very caring person. So, perhaps she is the type to be compassionate toward her own limitations. She doesn’t hit herself, so she may not be at level 1. In the last box, she may be crying and this would indicate her response deserves a level 1 rating unless she also displays some set of responses that deserves a higher rating.
When Blondie calls herself insensitive, it comes pretty close to matching level 2. Admittedly, this is a tricky call. One reason for the difficulty is that she might not be really insulting herself at this point. Instead, she might be displaying the process of thinking through the best course of action for herself. That is, she might be laying out for her consideration the value of being considerate.
If she had obviously put herself down by calling herself a rat for example, this response would be easier to rate as a level 2. But the descriptor, “insensitive,” is very relevant to what concerns her about her actions. I like her concern for her husband. I view empathy as a sign of higher levels of maturity.
In the last frame, she is taking some time to deal with her challenging experience. Maybe she is actually using the “sensory focus” technique we recently discussed (see DEALING WITH EMOTIONAL PAIN). “Sensory focus” involves turning your attention to the physical qualities of the pain and observing the sensations you are experiencing. This can convert challenging feelings into a search that leads to ever higher levels of truth.
I think this is where we leave Blondie in the comic we are analyzing. Without being able to discuss this episode with her or to observe further how the events continue to unfold, I’m going to just take a very tentative guess that she is indeed trying to figure out how to respond in a sensitive way toward Dagwood, and that she will not really insult herself. In time, she probably would have displayed a response very close to a level 4 or 5.
Thanks for visiting today. I hope to see you soon.
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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.