By now, most of you have repeatedly seen the shaky video that shows a police officer grabbing an insubordinate sixteen-year-old female student, Shakara, who is sitting at her desk (see HERE). When the officer’s hand is very close to the student’s throat, she hits at his arm. The officer then flips her over and flings her to the front of the classroom.

The student reportedly refused to put away her cell phone and then refused to leave the class after repeatedly being ordered to do so. Subsequently, the police officer was fired for using inappropriate force and because his maneuver violated department policy and training.

The Media’s Criticism

Numerous media commentators expressed outrage at what had occurred, but none that I’m aware of provided a detailed description of what would have been a better way to handle such events. For example, a Washington Post story, penned by its editorial board, states:

There is no question the young girl involved in the incident was wrong in allegedly refusing the teacher’s request to stop using her phone, and in not leaving the classroom when asked. But there are methods short of slapping on handcuffs available to schools for dealing with disrespectful children. Not only does this girl now face criminal charges that could dog her for the rest of her life, but a classmate who recorded the incident on her cellphone was arrested as well.

The principal’s office — not a police station — is where both should have ended up, and it is hard not to suspect that that would have been the outcome had the offending students been white. That underscores the need for school officials everywhere to take a hard look at their disciplinary systems for bias and put in place practices that make schools safe, and also inclusive, for all students.

Notice that the editorial advocates that this issue is best handled in the principal’s office. But what if the student is refusing to go there, as is apparently alleged in this case?

In an earlier post on this blog, I advocated that an essential feature of mature criticism is that it is provided with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance. I have not found, even after an hour of scanning the various media reports and editorials about this disturbing incident that, in my opinion, adequately provides a description of what would be a better response than what actually occurred. So, in this post, I’ll try to model a more mature form of criticism.

An Example of Being Specific and Practical When Providing Criticism

The first step, in my opinion, is to clarify what happened because there are some conflicting reports. According to Shakara’s attorney, Todd Rutherford, she had obeyed orders to put her cellphone away, and the dispute arose because she did not put it away fast enough. He went on to say, “She wasn’t yelling. She wasn’t disrupting the class. She wasn’t a threat to anyone.”

Another female student in the class reported that her classmate had her cellphone in math class. “She just had it out. She wasn’t talking or anything.”

In contrast to these two reports, the Washington Post reported school officials alleged that Shakara refused to stop using her phone which can be viewed as disturbing the class. Other media outlets specifically used the word disturbing the class as a reason for the occurrence. For example, according to a report by WISTV.COM,

“The student was told she was under arrest for disturbing school and given instructions which she again refused,” Lott [Richland County Sheriff] said.

Just what was meant, specifically, by the phrase “disturbing the class” was not made clear. So, given these somewhat contrasting descriptions, I’ll first provide criticism that specifically lays out an alternative way to handle a situation in which the student is violating a specific school rule but is not disrupting the ongoing classroom lesson. Then we’ll turn to an alternative way to handle a situation in which the student is violating a specific school rule and is disturbing the ongoing classroom lesson.

Example 1: In the event that the school had a policy that all cell phones are to be off and out of sight whenever a class is in session, as is true in my local school district, and a student is violating this rule without disturbing the class lesson, here is my suggestion for a response that would be, in my opinion, a distinct improvement over what apparently took place:

Teacher to Shakara: “There is a school rule that all phones are to be off and out of sight, Shakara. Please make sure your phone is shut off and place it out of sight.

Shakara, not complying, says, “The rule is unfair.”

Teacher to Shakara: In a pleasant, authoritative (in contrast to an authoritarian) tone of voice, “If you believe a school rule is unfair, there are some things that you can do that won’t land you in trouble for being insubordinate. You can make an appointment with me and the principal, and if you would like, you can also bring to the meeting your parents and some other advocates with you, to make your case. There are groups of lawyers from the Legal Aid Society and perhaps the American Civil Liberties Union that might want to help you to change something you feel is unfair. If you are dissatisfied with what occurs at that meeting, you can work your way up the chain of command, setting up a meeting next with the district superintendent, and then, after that, to the Board of Education, and then into the civil court system. You have a perfect right to try to change rules like this, and I think it would be educational for you to consider doing this. However, if you want to try to change the rule by being insubordinate in class, as long as you are not disruptive, we’ll get on with the class. Afterwards, you will not be able to return to class until your parents are called, and you and they attend a meeting. At that meeting, you will have an opportunity to explain your position. Then the school principal will decide what other consequences you will have to face for being insubordinate. Now, do you, or any other students in the class have any questions about this?”

After answering any questions, the teacher would then ask politely, “Shakara, I am now giving you your choice, either shut off your phone and put it out of sight, or face the insubordinate charge.”

If the student doesn’t comply, the teacher would then continue with the class lesson as long as the student does not disturb the rest of the curriculum’s lesson, and then, after the class has ended, she would report the insubordination to the principal.

I have timed how long this would take–approximately two minutes if the student or students don’t have any questions, and maybe another two or three minutes to answer a few questions. Compare that to the time that is now being spent by local officials because of this event.

Example 2: In the event that the student is acting in a way that is disturbing the curriculum lesson, the teacher would first use the above approach. If the student decides to continue to disturb the class lesson, the teacher would sit by the student and say in a caring, concerned manner, “You are taking learning time away from your fellow students, Shakara. You now have an insubordination charge to deal with. You are making choices that are not fair to the other students in the class who want to be prepared to pass tests at the end of the year. Is everything ok? Why are you acting like this?” The teacher would listen to the student. If she continues to remain uncooperative, the teacher would then say in a calm tone of voice, “I am now going to call an administrator to come to the class to help us out with this.”

When the administrator comes, he or she would say, “Let’s not take any more learning time away from your classmates, Shakara. I want you to come with me to the office, and we’ll try to work this out.”

If the student refuses to go with the administrator, the administrator would then call the school’s resource officer, and when he or she arrives, the administrator would tell the teacher to take the rest of the class to the library and to continue the lesson there. Shakara would be told to stay in the class until the rest of the class is gone.

If she was to try to leave with her class, the administrator and officer would gently block her from leaving, without putting any hands on her, just moving their bodies in between her and the door. Hopefully both would have had some training to do this. While doing this, Shakara would be informed that if she attempts to lay any hands on either the administrator or the officer while trying to leave, she will be risking an assault charge that can lead to her being arrested.

If she does indeed choose to physically attack either school official, another set of officers would be called, and she would then be arrested. From my experience as someone who worked for thirty years in schools, at a juvenile correctional facility, and a child psychiatric center, in the presence of an administrator, the school officer, and two other police back-up officers, it is extremely unlikely that Shakara would have resisted arrest under this set of circumstances. If she does resist, she would be subjected to a physical arrest that follows standard police practice.

In the event that Shakara does not begin to physically attack those who are blocking her path to leave, once the other students have left the class, the administrator would sit beside her and ask softly, and in a concerned, caring manner, “Are you ok?” He or she would listen, using reflective listening skills aimed at de-escalating the conflict. When the student has calmed down and shared her side of what happened, the administrator would say, “The rules of the school now require that we go to my office, and I’m to call your parents. Take your time. When you are ready to go with me to my office, we’ll do so.”

I have found that once the student’s peers are no longer present, face saving variables are dramatically reduced. The student quickly settles down and readily agrees to go to the office.

Conclusion

I am not trying to take the position that the approaches that I described as helpful alternatives are the only reasonable courses of action, or the best alternative. I encourage readers of this blog to make other suggestions. My larger point is that the details of my proposals well match the higher levels of mature criticism, in that they provide enough details so that those who are criticized can, in a practical manner, utilize the criticism if they choose to do so.

With that, I invite you to join us again real soon here at From Insults to Respect. Have a great week!

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Of late, more and more evidence has been coming to light demonstrating the importance of youth learning how to get along with others. For example, recently, researchers from Penn State and Duke University published a study that looked at what happened to kindergarten students who were rated by their teachers as having strong social competence skills 13 to 19 years later. When compared to those who had below average social competence skills, they were more likely to graduate from high school on time, get college degrees, have stable or full-time employment as young adults; and they were less likely to live in public housing, receive public assistance, be held in juvenile detention or be arrested as adults.

In an interview reported by the New York Times, Mark T. Greenberg, a professor of Human Development and Psychology at Penn State University and a co-author of the study stated:

“These early abilities, especially the ability to get along with others, are the abilities that make other kids like you, and make teachers like kids. And when kids feel liked, they’re more likely to settle down and pay attention, and keep out of the principal’s office, and reap the benefits of being in a classroom. And this builds over time; it’s like a cascade. They become more bonded with peers and healthy adults and they become more bonded to school as an institution, and all those skills lead them, independent of their I.Q., to be less at risk for problems.”

Now, some might argue that these abilities are innate, and thus really can’t be learned. But researchers from Teachers College at Columbia University did some number crunching to estimate the economic value of six different social and emotional learning programs. They looked at the programs’ impact on things like future wages and social costs (pdf). Here’s the summary of their findings:

“The most important empirical finding is that each of the six interventions for improving SEL [social and emotional learning] shows measurable benefits that exceed its costs, often by considerable amounts. There is a positive return on investments for all of these educational reforms on social and emotional learning. And the aggregate result also shows considerable benefits relative to costs, with an average benefit-cost ratio of about 11 to 1 among the six interventions. This means that, on average, for every dollar invested equally across the six SEL interventions, there is a return of eleven dollars, a substantial economic return.”

Despite these findings, only a small minority of schools provide a fully developed curriculum for teaching SEL. In contrast, many schools that I have worked for have made statements to the public that they take teaching SEL seriously, but their programs amount to little more than a counselor coming into classes a few times a year to give a brief presentation on the value of everyone getting along in a respectful manner. As someone who has implemented SEL programs in schools and sat on a research committee that evaluated the effectiveness of such programs, it is my impression that without a program that at least weekly provides instruction in SEL, lasting effects tend to be minuscule at best.

Advocating for A SEL Program In Your Community Schools

Thus, I highly recommend that interested community members such as parent groups and educators organize presentations to their school boards that assertively advocate that a full scale SEL program becomes standard practice throughout the grades in each of their community schools.

What Can You Do At Home To Promote SEL

For those who are less given to community organizing, there is still a great deal that can be done within your own homes. If you have youngsters living with you, or if you are a grandparent, uncle, or aunt that regularly meets with the youngsters in the family, here are some suggestions that do not cost any money:

At the very top of any of my blog posts, you will see a heading that says, FREE BOOK: DEALING WITH INSULTS, TEASING AND CRITICISM. By clicking on this heading, you can download for free a PDF version of a book that utilizes America’s favorite comics to teach a number of important SEL skills. Once you download it, I recommend reading a chapter of the book once a week with your youngsters, and then discussing with them how the ideas might be used in something currently going on in their lives.

Once you finished all of the chapters of the book, I recommend playing a game designed to further enhance the learning of the skills taught in the book. The details of this game are provided in my post titled Teaching Children How to Deal with Criticism, and by clicking HERE you can go directly to that post.

Briefly, the game is played in the following manner: One of the skills that the free book teaches people is to be able to recognize four levels of maturity for responding to criticism, with level one being the most immature, and each higher level viewed as being a little more mature. Your job, when playing the game, is to make up a brief story in which someone criticizes someone else. In your story, you explain how the criticized person responds to the criticism. Then the child guesses what level the response was at. Lucy and Linus So, for example, I could make up a simple story in which Lucy says to her brother, Linus, “You’re stupid!” Linus responds by saying “Oh yeah, well at least I’m not as stupid as you!” You would then ask your youngster, “What level is Linus’s response?”

After you discuss the youngster’s answer, you would then role-play the situation so that you provide the criticism and the child acts out a more mature response. If the child fails to do this correctly, reverse the roles by having the child criticize you and you provide a more mature response. Then let the child try to imitate your response.

By playing this game, youth become very familiar with how to respond to criticism in a mature manner, and learn to construe name calling, insults, and violent responses as signs of immaturity. Moreover, you will find that the game leads to your youngster sharing with you real life experiences with criticism, and together, you can both problem solve how to constructively handle them.

There are, of course, far more social and emotional skills for youth to learn besides how to respond maturely to criticism. Identifying different levels of maturity when it comes to providing criticism (see HERE) and learning how to deal with anger arousing situations (see HERE) are just a couple of important other examples.

These skills are not at all adequately learned by reading a single book. We must bring these issues before the youth’s mind at regular intervals over the course of several months, and then do so again and again for each year the youth is growing from childhood, to teenage years, and finally into adulthood. By reading with your youngsters, each of my blog posts, beginning from the first one, then moving on to the next one, and the next at a reasonable pace, perhaps once per week, this can be done in a fun manner for free. Directions for using this blog in this manner as a free SEL curriculum, see the paragraph below this post.

Finally, a wonderful way to have youth learn how to apply the skills into real life situations is by presenting a dramatic narrative that has characters the youth can easily identify with, struggling with tough issues. A Hero Grows in Brooklyn is one such narrative that is suitable for a general audience, and I have made it free for downloading on any computer or ebook reader (see HERE).

Okay then, there you have it, several suggestions for helping our youth learn SEL skills. Your efforts can play an important role in helping communities prevent violence, save an enormous amount of money, and increase the likelihood of a number of other highly valuable outcomes.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence. To begin at the very first post you can click HERE.