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ANGER SUPPRESSION VERSUS CHALLENGE

anger pork chopDespite the ample evidence that anger is fraught with danger, human debasement, and ineffective functioning, many people seem reluctant to put their heart and soul into learning more effective alternatives.  Why is this?  One of the biggest reasons is that our culture presents in both direct and subtle ways the theory that suppressing anger can be harmful.  Here we will explore this theory.  As we do so, we will learn that we can, if we so choose, sail from the region of Anger to Challenge—and thereby improve our chances for survival and a safer and more pleasant ride on the great Sea of Conflict.

Illustration by Eric Sailer
Illustration by Eric Sailer

SUPPRESSING ANGER

According to Sigmund Freud, if anger reactions are inhibited, they are replaced by substitutes, some of which may lead to harm.  In The standard edition of the complete works of Sigmund Freud, (Strachey, 1974), the clearest statement about this appears below:

When Bismarck had to suppress his angry feelings in the King’s presence, he relieved himself afterwards by smashing a valuable vase on the floor.  This deliberate replacement of one motor act by another corresponds exactly to the replacement of natural pain-reflexes by other muscular contractions….(p. 202)

anger BismarkWe transpose the excitement of anger from the adequate reaction to another one, and we feel relieved provided it is used up by any strong motor innervations.

If, however, the affect can find no discharge of excitement of any kind along these lines, then the situation is the same with anger as with fright and anxiety.  The intracerebral excitation is powerfully increased, but is employed neither in associative nor motor activity…. The excitement arising from the affective idea is “converted” into a somatic phenomenon. ( p. 206)

anger boxingFreud believed that some of these somatic phenomenons were undesirable.  After Freud, others promoted this idea.  For example, Dr. Albert Ellis, one of the most popular psychologists of the twentieth century, stated that anger suppression “can easily result in psychosomatic reactions, including high blood pressure, heart problems, ulcers, and various other physical conditions.”[1]

In an effort to test this hypothesis, scientific individuals began to carry out some systematic studies.   Some seemed to find support for this notion that suppression can be harmful.  For example, Hokanson,[2] Baker & Schaie,[3] and Gambaro & Rabin[4] (1969) found that angered adults often achieved a faster decrease in blood pressure to baseline levels if they counteraggressed toward their antagonist than if they were given no opportunities to respond.  In other studies carried out by Holmes[5] and Kahn[6] however, counteraggression was found to sustain elevated arousal, whereas nonaggressive activities reduced it.

Dr. Albert Bandura,[7] attempting to make sense of these apparently contradictory findings, carefully examined this body of research and finally concluded that the physiological tension of angry individuals is determined by what they do, the perceived consequences of what they do, and also what they think.  People who believe that freely expressing their anger will discourage future negative responding from their antagonist experience relief after anger outbursts.  Those who believe that freely expressing their anger will spur even more severe threatening responses from their antagonists maintain their elevated blood pressure subsequent to angry outbursts.  Those who believe kindly responses to provocation will discourage future negative responding from the antagonist experience relief after providing a kind response.  Those who believe kindly responses to a provocation will lead their antagonist to take advantage of them will maintain their elevated blood pressure after providing a kind response.

James J. Gross has reviewed more recent research on suppression in his fine article titled, “Emotion Regulation:  Taking Stock and Moving Forward” (Emotion, Volume 13, June 2013, pp 359-365).

anger suppressionAffectively, suppression leads to decreased positive but not negative emotion experience, increased sympathetic nervous system responses, and greater activation in emotion-generative brain regions such as the amygdala.  By contrast, reappraisal leads to decreased levels of negative emotion experience and increased positive emotion experience, has no impact on or even decreases sympathetic nervous system responses, and leads to lesser activation in emotion-generative brain regions such as the amygdala and ventral striatum (Gross & Thompson, 2007).  Cognitively, suppression leads to worse memory.  By contrast, reappraisal either has no impact on subsequent memory, or actually improves it, and can enhance exam performance (Jamieson, Mendes, Blackstock, & Schmader, 2010; Richards & Gross, 2000).  Socially, suppression leads to less liking from partners, and to an increase in partners’ blood pressure levels.  Reappraisal, by contrast, has no detectable adverse consequences for social affiliation in the laboratory (Butler et al.,2003).”

Anger Management Training without Suppression

The association of anger suppression with anger management training is understandable, for when one has spent many years acting one way, learning alternative behaviors can be frustrating.  This uncomfortable sensation may be seen as the suppression of one’s “natural” mode of behavior.  It’s a similar experience to how actors might feel when first learning a new role or golfers a new swing.  At first the skill to be learned feels awkward, and the early phase of learning can leave them to observe their heart racing and their blood pressure skyrocketing.

anger golfHowever, by designing a program in small incremental steps and heeding the following suggestions, the feeling of suppressing one’s natural behavior can be largely reduced or even completely eliminated.

First of all, expect occasional missteps.  By studying the posts on this blog, it is likely that several situations will occur that you now find yourself handling much better than before.  If the response by others you are engaged with ends up being favorable, this will encourage you to utilize the same approach again and again until it begins to feel natural, that is, second nature to you.  Other skills will come off a bit awkward or you will get a less than favorable response, and you may experience frustration.  When you try the skill again, you may now feel unsure and your effort may lead you to interpret this as suppressing a more “natural” way to respond.  You may, therefore, give up and conclude that you are helpless to make a meaningful change in this type of skill.

The solution here is to reread the section that discusses the skill, and then practice over and over in your mind a narrative that has you envisioning utilizing the skill.  When you can smoothly imagine in detail carrying out the skill, try it out again in real life.  You may have to do this a few times until you get it right.

As you increase your skill to deal with anger arousing situations, your confidence in handling them will increase.  Because anger arises when we experience a threat, with your increase in confidence you will then find you are less likely to experience situations that use to feel threatening as threatening.  Consequently, you will be less likely to suppress anger because you won’t experience anger as often.

anger video recordingFor more difficult to change behavior, form a small group of two to four people who agree to work together on the skill.  Then assign a leader on a rotating basis.  Conflicts in which the group members typically experience anger are identified.  Then a video recording is created with the group members serving as the actors.   One scenario is acted out demonstrating what actually occurred.  Then a non-angry approach to dealing with the conflict that has the support of the group as being more effective than the angry approach is created.  Video recording devices are readily available these days because of apps on many phones.

Keep in mind that the acting doesn’t have to be an Academy Award winning portrayal.  Just a fun process is encouraged.  By participating in this acting process and then viewing the video recordings displaying alternative behaviors, some will find they will adopt the skills in an effortless manner.

In the next part of this group process, competent behaviors are further encouraged by creating another set of video recordings using slightly different scenarios.  Concrete examples are thus repeatedly affectively, cognitively, and behaviorally rehearsed while clear audiovisual feedback is provided.  Observers can ask to pause at a little section that worked particularly well and review it a few more times until it becomes more and more familiar.

Throughout this process, some of the group participants’ suggestions may begin to feel uncomfortable to one or more of the other participants.  This can interfere with the training process if poorly handled.  anger BohrI have found it useful from time to time to preface my recommendations with the same gentle admonishment that the famous physicist Niels Bohr used to give his students:  “Every sentence I utter should be regarded by you not as an assertion but as a question.”  This tends to disarm those who find that they are resisting suggestions, sets the stage for a helpful collaboration, and fosters interest from the satisfaction derived from fulfilling one’s own internal standards.

As you go through this process several times, you will find more and more that your behavior will begin to change in real life situations.  At such times, you will often find people reacting very positively to your new style, and this will further encourage you to continue to utilize it.  You won’t feel like you are suppressing anger, but rather, comfortably learning a new set of skills that works better than anger.

At other times, even a skilled real life response to a situation that had previously led to anger arousal will be met with someone acting in an undesirable manner.  The group you have formed will provide you the opportunity to have some support to address this type of experience.  Together, you can continue the problem solving required for addressing a wider and wider range of situations until you feel sufficiently confident to go it alone.  It is important to keep in mind that even the most skilled techniques will not produce a perfect result on every occasion.  The best we can hope for is to increase the probability that we will obtain a favorable outcome.

anger nosebreakIf you find it difficult to identify a small group of individuals to do the video recording skill development just described, consider hiring a professional counselor who will go through the process with you.  Most professional counselors and psychologists that I’ve met are particularly skilled at modeling empathic understanding, a crucial skill that is necessary for working through anger arousing situations.


[1] A. Ellis, 1977, How to Live with—and without—Anger, New York:  Reader’s Guide Press, page 200.

[2] J. E. Hokanson, 1970, “Psychophysiological Evaluation of the Catharsis Hypothesis,” In E. I. Megargee & J. E. Hohanson (Eds.), The Dynamics of Aggression (pp. 74-86), New York:  Harper & Row.

[3] J. W. Baker & K. W. Schaie, 1969, “Effects of Aggressing ‘Alone’ or ‘with another’ on Physiological and Psychological Arousal, Journal of Personality and Social Psychology, 12, 80-96.

[4] S. Gambaro & A. I. Rabin, 1969, “Diastolic Blood Pressure Responses Following Direct and Displaced Aggression after Anger Arousal in High- and Low-Guilt Subjects,” Journal of Personality and Social Psychology, 12, 87-94.

[5] D. S. Holmes, 1966, “Effects of Overt Aggression on Level of Physiological Arousal,” Journal of Personality and Social Psychology, 4, 189-194.

[6] M. Kahn, 1966, “The Physiology of Catharsis,” Journal of Personality and Social Psychology, 3, 278-286.

[7] A. Bandura, 1973, Aggression: A Social Learning Analysis, New Jersey:  Prentice Hall.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

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DOES ANGER DO US ANY GOOD?

Most of us know situations in which someone became angry and it made the situation worse.  For example, consider the following Luann comic.

anger luan1anger luan2anger luan3 In the comic, Toni, the girl with blond hair, becomes angry at Miss Eiffel because of the way she was treating her boyfriend, Brad.  In the end, Toni and the guy she cares about are far from happy.

Although expressing our anger can often make certain situations worse, we continue to get angry.  How come?

ANGER AS A RAPID, LIFE-SAVING RESPONSE TO THREATS

Over time, people who didn’t find ways to respond very fast to threats would end up getting killed.  anger bearAt times, this meant that if they saw a vicious animal rushing at them, the best thing they could do is to very quickly fight back either to scare off the attacker who would end up running away or to kill the attacker.

If people would have killed every time they felt a threat to one of their desires, they would end up killing the vast majority of the members in their group.  Because larger groups can defend themselves against attacks better than very small groups, perhaps communities that learned to cooperate provided the best opportunity for its members to survive.

According to this theory, when perceiving a threat people learned to warn others in their community by showing signs of anger.  Their anger became an indication that they were getting increasingly ready to attack and those in their community, when warned of this, attempted to find ways to reduce the threat without the requirement that someone had to be killed.

 Anger can Function to Encourage Help

Many years ago I did a research project when I was a university student.  After I collected the data, I had to enter it into a computer.

Up to this point in my psychology research experience, the first step to enter my data was to punch IBM computer cards.  But the supervisor of the computer room informed me that there had been some recent advances in computer technology and IBM cards were no longer used.  He told me what to do, and I diligently followed his instructions.

anger file3

After typing at the computer for three hours, I felt a static electricity shock and the video screen with my three hours of data input went blank.  My heart started beating hard.  I tapped the screen and wiggled the keyboard.  Nothing!

 anger file1

“What is going on here?!” I shouted in anger.

 anger file2

The guy sitting at the next computer immediately stopped what he was doing and called over the supervisor to help me.  “What’s the matter?” he asked.

After explaining to him that all of the data that I entered had disappeared, he asked if I had been pressing the SAVE button every few minutes to guard against data loss.

“You never told me anything about pressing SAVE when you gave me directions!” I angrily hollered.

“I’m sorry,” he replied.  “I really should have.”

Notice that when I started to get angry, I very quickly got someone to start helping me to figure out what was wrong.  I probably would have gotten the same help if I asked for assistance without shouting, but because angry responses do lead so often to people cooperating when someone does become angry, it encourages us to keep on getting angry.

Although I was angry, I was able to control myself enough and realized that it was not in my interest to either kill or physically harm the supervisor.  Getting arrested would have only wasted more time.  I also realized that I made mistakes from time to time.  Just like I wouldn’t want to be slugged every time I made a mistake, it didn’t seem right to slug this guy for making a mistake.

Of course, there may very well be times when we become angry that our heightened preparedness to engage in fighting can serve a life-saving function.  This was probably more likely to be the case in ancient tribal communities.

OTHER BENEFITS OF ANGER

So far, we discussed three benefits of anger. 1. to respond fast enough with fighting during times when that may be potentially lifesaving,  2. to scare away an attacker, and  3. to give off signals in the community that encourage others to help solve a conflict before any negative consequences from a fight occur.

In our culture there are other factors leading us to think that anger is highly effective for achieving our desires.

Anger 4In this Wizard of Id comic, Bung presents the theory that by making ourselves angry we can increase our strength.  Obviously, just the increase of strength without the skill to use it wisely can lead to some unexpected whacks.

Some coaches believe that by working up anger in the hearts of their players, the players will perform physically better even if the goal is not to kill or physically injure others.

anger 5

Even on tasks that don’t require mighty physical strength to succeed, many people have come to believe working up anger will challenge a person to work harder.

anger 6

ARE THE BENEFITS OF ANGER EXAGGERATED

Although anger can be more effective than some other poorly thought out strategies, often people are led to think it is more effective than it really is.  This is because the negative effects of anger may be hidden.

anger 7In the above comic, Lt. Fuzz expresses anger at Sarge because he is being noisy.  As a result, Sarge secretly becomes angry and desires to annoy Lt. Fuzz.  But Lt. Fuzz only sees Sarge replying to his anger by saying, “Yes Sir.”  And so, Lt. Fuzz comes away thinking Sarge has responded with respect.  He doesn’t see that Sarge actually covertly disrespects him and does things that make Lt. Fuzz’s life miserable.  Here we see a fine illustration of how easily we can be misled into thinking our angry responses work better than they actually do.

MOVING FROM ANGER TO CHALLENGE

Anger can be effective at times.  And often you may find yourself very tempted to let your anger go on an all out attack.  Nevertheless, you would be wise to pause and remind yourself that oftentimes such attacks lead to obvious and hidden problems.

anger challenge imagesChallenge allows you to accomplish all of what anger positively does without anger’s negative consequences.

In brief, challenge has us:

  • Working up a heightened sense of determination to achieve our desire
  • Meanwhile, we consider the twin beliefs that the stress we have been experiencing is normal and fulfillment is not found in easy comfort, security, and routine, but rather in the continual growth in wisdom through what is learned from negative and positive experiences of an active, changing life[1]
  • Then, we take a deep breath and resolve to get down to the task at hand—carrying out a two-step process.

Step 1.  Consider if the most obvious resolution is sufficient.  

In such cases in which you become convinced that the resolution that you came up with poses no serious risks, it makes sense to you, and you feel comfortable with it, the only job you have left is to carry out your plan with charm, courage, and determination.  However, if the most obvious solution does pose a serious risk, or you just don’t feel comfortable with it for any reason, it’s time to go to Step 2.

Step 2.  Carrying out a more complete decision process. 

anger challenge2 imagesThere are numerous benefits that occur when we learn how to transform anger into challenge.  Now I understand perfectly well that for most of us this is far easier said than done.  It is for this reason that in future posts I will be explaining more about what challenge is, discussing many of its benefits and how we can all learn, in a fun way, how to use challenge even in the most difficult of circumstances.


[1] The value of this attitude is discussed in: S. R. Maddi, D. M. Khoshaba, R. H. Harvey, M Fazel, & N Resurreccion, 2011, “The Personality Construct of Hardiness, V: Relationships with the Construction of Existential Meaning in Life,” Journal of Humanistic Psychology, 51(3), 369-388.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

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RECURRING ANGRY MEMORIES

anger memories1Angry memories of past conflicts can have important consequences as new conflicts arise.  When dealing with a new conflict, recalling a similar conflict that occurred in the past can help us to consider utilizing a strategy that we had tried that ended up producing a satisfactory resolution, or to consider avoiding a strategy that we had tried that ended up failing miserably.

bully14Sometimes we find that an angry memory keeps recurring even when we are not immediately facing a situation that is similar to what led to the original anger-arousing event.  This can potentially lead to something positive.  Each time we think over the memory in light of what we have learned since the event first occurred, we might think of some better ways to deal with the conflict.  Then, if a similar event does occur, we may find that we are better prepared than if we hadn’t repeatedly mulled it over.

Despite their helpfulness, there are times when again and again an angry memory keeps creeping ever so annoyingly into our consciousness so that finally we conclude it doesn’t seem to be doing us any good.  anger memories manFor the hundredth time Ralph suddenly finds
himself thinking, “Oh, if I only hadn’t struck that blow!”

For the nine-hundredth time Betty chastises herself, “Oh, if I only hadn’t cried out with the insulting word that I’ve been regretting ever since!”

anger memories woman

Ralph and Betty have gone through the disturbing event way too often, sifting through all the minutest details, and now they wish they were just through with it!

In two earlier posts (see “Anger, Ruminations, and Meditation” and “Dealing With Emotional Pain“), I discussed how learning to meditate, expressive journal writing and sensation-focus techniques can be very helpful for dealing with these types of situations.  Today we will look at an additional strategy.

Changing Rigid Thought Patterns

We now turn our attention to replacing habitual, destructive ways of thinking with a more peaceful, constructive approach.

Different ways of framing a stressful experience can have remarkably different consequences.

anger memories2.gifIn the above For Better or for Worse comic, Elly is nervous about her big exam.  When John frames the test in one way, Elly begins to smile.  When he frames “flunking out” as “no big deal,” Elly’s smile is gone and her eyes begin to bug out.

In the comic, it is John who is framing the stressful experience for Elly.  But if we could go back before John begins to do this, and then be able to read Elly’s mind, we probably would see that she has already framed her experience using some habitual phrase that she tells herself in this type of situation.  For example, she might have said, “If I fail this test, it will prove I’m the stupid jerk I always knew I was!”  According to cognitive psychologists, such a statement is far from ideal.

imprisonedDr. Aaron Beck, in his fine book, Prisoners of Hate:  The Cognitive Basis of Anger, Hostility, and Violence (1999), points out that mates in a distressed marriage are more prone to ascribe unpleasant behavior to the bad nature of the spouse, whereas non-distressed couples will ascribe the same incident to the nature of the situation.  Thus, mates in the distressed marriages are more likely to think that the unpleasant behavior demonstrates that their mate is malicious, manipulative, and deceptive.  Those in non-distressed marriages will be more likely to think that their spouse acted unpleasantly because she had a hard day at work, or something else happened that led to this behavior.

414N7K4QHRL._BO2,204,203,200_PIsitb-sticker-arrow-click,TopRight,35,-76_AA300_SH20_OU01_In Destructive Emotions:  How Can We Overcome Them?, a team of scientists has a dialogue with the Dalai Lama.  At one point the Dalai Lama argues that the antidote for angry thoughts is to view the person with whom you are angry as your loving mother.  “This is done to arouse a sense of affection and gratitude by focusing on the person who has shown you the greatest love and compassion.” If you do not see your mother as deeply loving you, when you carry out this technique you can replace the image of your mother with someone whom you do see as deeply loving you.

anatomy of peaceAnother book that teaches the art of changing angry thoughts to more constructive ones is The Anatomy of Peace: Resolving the Heart of Conflict (2006).  There, the authors make the case that during anger-arousing situations people often begin to think of the person on the other side of the conflict as objects that are obstacles to what we desire.  The authors call this pattern of thinking, “Heart at war.”

anger memories3.gifThe authors invite people to try out instead a pattern of thinking they call “Heart of Peace.”  This entails viewing the other as a person with hopes, needs, cares, and fears as real to you as your own.  The authors conclude that “when our hearts are at war, we can’t see situations clearly, we can’t consider others’ positions seriously enough to solve difficult problems, and we end up provoking hurtful behavior in others.”

anger memories4.gifAs an alternative, consider what happens in American courts of law after someone is found guilty of a crime.  Before deciding on what should occur to the convicted person, the judge has the jury hear once again from the defendant’s lawyer.  courtroom_1_lgThe lawyer now is to present the argument that there were extenuating circumstances that mitigate guilt.  A talented lawyer might touch upon the fact that the defendant was an orphan and later became a father trying to support his family when he suddenly lost his job.  With no means to feed his children, he succumbed to the temptations of crime.  The lawyer might be very likely to point out that the convicted has many of the attributes of the mothers or fathers or other loved ones of jury members.  “Before you is not an object, but a real live human being not unlike those close to you,” the lawyer might say.  This part of the court proceedings is designed to support the principle of fairness.  It is this principle of fairness that you are invited to try out as you deal with your recurring anger episodes.

freedAnd so, whenever you are angry at someone and you find you have been imprisoned by your hate, free yourself by taking the time to write out a defense for the person with whom you are angry.  If you will, look to see if the situation that gave rise to the incompatible act might have been more of the cause of what occurred than you originally allowed.  See what comes from considering the culprit as if she was your mother.  How does thinking about the source of your anger in terms of someone who is a person with hopes, needs, cares, and fears help to reduce the intensity of the conflict?  When carried out together with meditation, expressive journal writing and sensation-focus techniques, you are likely to find that this will lead to your recurring anger memories becoming distinctly less stressful.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

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THE MOST MATURE LEVEL OF RESPONDING TO CRITICISM: ADVANCE LESSON

criticismAre there different levels of maturity for responding to criticism?  If so, what is the most mature level?

Over recent weeks we have been pursuing an answer to these questions (see for example, Responding to Criticism: Four Levels of Maturity and Responding to Criticism: The Most Mature Level).   During this pursuit, I put forth a tentative proposal for a most mature level because I think that’s a good way to get into these types of questions.  Not only have I described what I think is the most mature level, I have presented arguments against this most mature level and arguments for it.

When I have taught these types of lessons in a classroom setting, despite all that I have already said on this topic, many of my students continue to raise some additional questions.  And so, in this post I will try to clarify some points of confusion that have been brought to my attention by my students over the years.

Clarifying the Difference Between a Pawn and an Origin.

Responding to criticism at the most mature level requires that we seek to lead the criticizer to feel more like an origin than a pawn.

pawnMany of my students have asked me to talk more about this point.

When people feel like pawns, they feel pushed around, and they feel that they are like puppets with someone else pulling the strings.  Somewhere in our hearts and minds we realize that bossy people create a revolt against perceived illegitimate power.  Calvin’s father, in the following comic, begins to realize this.

Calvin and Hobbes steeringFeeling like a pawn may be contrasted with feeling like I have an influence over what I do—that I have played at least a part in originating my behavior.

When you respond to criticism at the most mature level, you seek to come across as “not being bossy.”  By trying to come up with some way to steer in the direction of the criticism,  you come across as showing that you can be influenced by the person who is criticizing you.

Providing More Examples of Steering

After explaining a little more about the difference between feeling like a pawn and feeling like an origin, many of my students ask me to provide some more examples of people using steering.

teacher3In the DeCharms study I discussed earlier (Pawns in The Classroom), teachers who had learned to steer put fifteen minutes aside once a week to ask students to criticize how things are going during the week.  The teachers in the study didn’t actually use the word “criticize.”  The students were asked to provide “suggestions.”  Suggestions, as we have discussed are, in a sense, criticism because people only make suggestions when they first make some sort of evaluation of what they perceive.  Based on the evaluation, they then declare what they think might be an improvement.

The teachers were taught to listen to the student suggestions in a manner very similar to the description of level four on the five levels rating system. However, when teachers who use steering feel a suggestion does not make sense they do not merely attempt to disagree without being disagreeable.  Instead, they try to use some aspect of the suggestion so the student feels the suggestion has been taken seriously.

teacher2For example, let’s say a student suggests that if the class works hard all day, the last hour should be free time.  Suppose the teacher, let’s call her Mrs. Jones, feels that a daily hour of free time would waste too much learning time.  Mrs. Jones can still steer in the direction of the suggestion.  That is, she can explain her concern about wasting too much time; then she can propose that if by the end of the week the students had done a spectacular job all week long, the last hour on Fridays they will be given the freedom to choose either to get a head start on homework, write in their journal, or read a library book; then, after proposing this, Mrs. Jones asks the class if they want to give this a try.  Notice that she is using the student’s suggestion of free time to influence where she steers the activities for the week.

Steering frequently ends up with the criticized person offering some type of choice to the criticizer.  But there is a difference between providing a choice using a steering model and offering a choice in general.  teacher4Consider a teacher who offers a choice to a student by saying, “Either you do the assignment or fail the course.  Those are your choices.”   This is not an example of steering.  Nor is this—a teacher says, “I’m giving you a choice between playing ‘Math Blaster’ or ‘Race to the Moon.’  Hurry up and pick one, I don’t have all day!”

A teacher who is using steering would be more likely to say something like, “Here are two games that teach some math skills.  Which one do you think would be best for you?”  Notice the difference in attitude between the approaches.  In the first two examples, the choice may not be perceived as a genuine choice but more of a demand to pick either one or the other.  In the Peanuts comic below, we get a sense of how strong a reaction can occur when a child comes to believe the choice he or she is given is not really genuine.

Peanuts AUGH!Steering by teachers demonstrates a degree of respect in that the teacher is genuinely interested in the student’s opinion and is willing to have that opinion count in deciding what will be done.

Here’s an example involving a father and his son.

For Better, steeringIn the For better or for Worse comic, Michael criticizes his father’s decision that it’s time to go to bed.  The father, no doubt, disagrees with his son’s criticism.  Yet, rather than just saying his son is wrong, he seeks instead to come up with a way that utilizes some aspect of his son’s criticism to come up with a new alternative.

I think that the father, by asking his son to ask EVERY kid in town about bedtimes was unreasonable, but I trust that you get the point I’m trying to make in this example.

In the Luann comic below, Knute’s effort to work out what to do on his upcoming date with Crystal is evident.

Luann steeringKnute’s effort to find something to do that they will both like probably will be far more helpful in establishing a relationship with Crystal than if he insists on taking her to a monster truck rally.

Now, some people confuse steering with compromise.  Steering can involve a compromise, but oftentimes it leads to something better than a compromise.  The classic example of a compromise occurs when someone wants to buy something, let’s say a used car.  The car dealership wants ten thousand dollars for the car, but the buyer wants to pay only five thousand dollars for it.  In the end, they settle on $7,500.  Both parties don’t end up getting quite what they had hoped, but they settle so they can close the deal.  Both parties may walk away a little disappointed.

Oftentimes, when steering occurs, neither party is disappointed.

Steering envisions that the person criticized makes an effort to see if there is some way out of the conflict, a way where two opposing views can be reframed into an original and larger context that provides new values to both parties.  This may be difficult and at times not always possible or desirable, but as we move along, I hope to show that it is possible far more often than commonly believed.

Rudyard Kipling’s Poem, If

kipling

Back in 1897, Rudyard Kipling wrote one of his most famous poems—If.  Relevant to our discussion is the part that says:

If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise…

Yours is the Earth and everything that’s in it,
And—which is more—you’ll be a Man, my son!

When someone is blaming, doubting, hating, or lying about you, they very likely are criticizing you and in a rather unflattering manner.  How would it be best to respond to this?

Among the things Mr. Kipling encourages you to do is to keep your head even when others are losing theirs—admittedly, not always an easy thing to do.  He urges you to trust yourself when all doubt you and make allowance for their doubting too.  I’m not sure I completely agree with this, for spending some time in doubt seems to prod me, at times, to consider some important alternatives—but I think I have some sense of what he was trying to get at here.

Although I’m tempted to analyze Kipling’s poetry with a fine tooth comb, the thing about poetry is that the poet seeks to capture more than what can be analyzed.  With just the right mixture of words and phrasing, Kipling strove to capture a certain subtle emotion and attitude.

I present the poem for your consideration in hopes that you will see that there is something in it that captures the emotion and attitude of the two highest levels of the five levels rating system.  If you read the poem a couple of times and then the description of the two highest levels, you may find, when taken together, that they share a truth beyond words.

Well, that’s today’s lesson.  I hope you enjoyed it.

———————

Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on.  This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional intelligence.  To begin at the very first post you can click HERE.

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ANGER, STRESS AND UTILIZING THE CHRONIC STRESSORS SCALE

Illustration by Deanna Martinez
Illustration by Deanna Martinez

Last week I began to answer the following question from one of my students:

“I have been finding many of my new conflict resolution skills very helpful.  However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window.  Why do you think that this occurs, and is there anything I can do about this?”

I began to answer this question by first explaining how  mounting stress can lower the threshold for triggering an emotion blow-up.

I then explained that when we notice that we are at the edge of exploding, we would be wise to use THE SIGNALING TO BACK-OFF TECHNIQUE.  We now begin to look at another approach that can help people who find themselves dealing with overwhelming stress.

UTILIZING THE CHRONIC

STRESSORS SCALE

stress3Some forms of stress may be so minor that they don’t give us much reason to think that they can have a serious negative effect on our functioning.  In the stress literature, these minor stressful events are called hassles.  If several are occurring during a relatively short period of time and are occurring day after day, minor hassles can become major stressors.  And even major stressful experiences, when they begin to occur regularly, begin to seem “normal.”  In time we may not connect the stress that has begun to feel “normal” with our irritability.  Rather, we may come to believe we have a hostile temperament.

Here’s a strategy to help you find out if chronic stressors are a problem for you.  Just below this paragraph is a scale that  provides a list of chronic stressors and a space for you to rate on a 0 to 5 scale how stressful you find each, with 5 indicating the highest level of stress.  You may notice that I have not included on the list stressors that are transitory, such as the death of a loved one or moving to a new home.  Transitory stressors can be quite severe but time and warm friendly support throughout these rough periods will typically put them to rest.

CHRONIC STRESSORS SCALE

 

  Stressor                                                                                      Zero to 5

  1.  Stressful commuting
  2.  Lack of quality sleep
  3.  Lack of regular exercise
  4.  Noisy environment                                                          
  5.  Stressful eating pattern
  6.  Lack of supportive relationships
  7.  Being provided too much negative criticism
  8.  Boring job
  9.  Chronic health condition
  10.  Feeling worthless
  11.  Worries about financial problems
  12.  Use of alcohol
  13.  Use of cigarettes                                                                
  14.  Use of other drugs
  15.  Recurring angry memories
  16.  Other stressors                                          

a. ________________                                                        b._________________                                                                                                                                                 c. _________________                                                                    

stress2Once you fill out the Chronic Stressors Rating Scale, you may notice that you can eliminate one or more of the stressors rather easily.  But for many of us, this is too difficult at first.  As an alternative approach, get your total Chronic Stressors score by adding up all of the ratings that you made on the right side of the scale.  Then have a problem solving session, perhaps with a friend you trust.  Your goal might be to find a set of strategies that lead to a lower total score of just 5 points.

Completely eliminating a stressor or two is only one approach to reducing your total score.  Another approach is to find a way to just reduce the intensity of a few of the stressors.   exerciseFor example, say that you rated “Lack of regular exercise” a five because you get practically no exercise and you are really feeling very, very stressed about that.  Perhaps you will be unable to figure out right away how to get all of the exercise you need.  Nevertheless, you may still think of a way to begin to get a little more exercise each day so that you can reduce your rating for this stressor from a five to a three.  This will lower your total score by two points.  Now you only have to find a way to reduce two or three other stressors a point or two in order to lower your total score by five points.

Here’s a parable that will better illustrate someone utilizing the Chronic Stressors Scale.

The Parable of Jenny

 

Illustration by Deanna Martinez
Illustration by Deanna Martinez

While Jenny is having a sandwich in the lunchroom working on her Chronic Stressors Rating Scale, her friend, Trish, comes over.

“Jenny, what are you up to?” she asks.

“I’m trying to figure out how I can reduce the amount of stress in my life so I won’t get so angry all the time.”

“Well, let’s see here,” says Trish looking over at Jenny’s ratings.  I see you gave yourself a five for stressful commuting, a four for lack of quality sleep, a five for lack of exercise, a four for a noisy environment, and a five for worries about financial problems.  Oh, look, I see under other stressors you wrote in ‘feelings of loneliness.’  You gave yourself a four on that one.  Then you wrote in, ‘price at the gas station going up.’  You gave yourself a five for that one.”

“Yeah, each time the price for gas goes up a few cents more it really ticks me off.  I already have financial problems and, man, when I fill up and see what it’s now going to cost me every week, it really gets to me and I see myself getting angry all day long for the stupidest stuff!”

“So, what have you come up with to lower your stress levels?”

“I just began to think about it, Trish.  I’ve been thinking about maybe buying some earplugs.  baby cryingI have a wonderful family living next door to me, but there’s a newborn baby in the family that starts to wail quite a bit.  He’s darling, but I have to admit that it sometimes starts to get to me.  And there’s a two-year old there that can scream to high-heaven quite a bit also.  Still, putting earplugs in my ears, I’m not sure I’m comfortable with doing that.  Do you have any ideas of what I can do?  I’m feeling a little stuck.”

“Hmmm, I see the first item that you gave yourself a five on is ‘stressful commuting.’  Tell me about that, Jenny.”

traffic jam“Oh, it’s driving me crazy!  It takes me usually an hour to drive to work, but I have to figure on an hour and fifteen minutes in case the traffic gets really backed up.  Even then I end up being late a couple of times a month, which ends up putting me in a bad way with the boss.  When that happens, I end up really, really, in a bad mood.  During the commute there are people cutting me off, people honking, and a couple of months ago I got into an accident.  With my $500 deductible insurance policy, wow, I got backed-up on my credit card payments.  I’m scared to death that if I get into another accident I’ll be really unable to pay my bills!”

apartment building“I see,” says Trish sympathetically.  “The commute sure is causing you a whole pile of stress.  You know, I drive by Elm Street every morning, and I notice that the apartment buildings over there regularly have some rentals available.  It’s less than a mile from work.  You could walk through the park to get here in twenty minutes less than the drive.  Then you can get your exercise in every day and save some money on gas.”

“I don’t know,” Jenny replies, “I’d come into work all sweaty.”

walking“A lot of people in our offices somehow make it work.  They drive bikes or walk, carry a backpack, and change when they get in.  Or, if you want, I can pick you up on my way in to work, and you can walk home.  That way, you could sleep an hour later every morning and come to work more rested.”

“Aren’t those apartments off of Elm awfully expensive, Trish?”

“It would cost you an extra one fifty a month, but you pay for gas and upkeep on the car more than that.  If you live by Elm, you could give up your car altogether for a year and really save some money.  In fact, if you really wanted to save quite a bit of money for a year we could…”  Trish suddenly pauses here.

“What were you going to say, Trish?” asks Jenny.

“Well, I’m also having some financial problems and I was thinking of finding someone to share an apartment with me.  I looked at a two-bedroom place over by Elm.  If we went in together, each of us would save a couple of hundred dollars a month and we’d still have our own rooms.  Still, I sure like living alone.  On the other hand, I’m really struggling to pay the bills.”

“Sharing an apartment,” says Jenny softly to herself.  “I don’t know.  But it would just be a one-year commitment.  credit cardsIf it turns out awful, I would have made the sacrifice just so I can pay off all of those credit card bills.   I might even end up liking it.  I’d have someone to eat supper with…”

In the end, Jenny and Trish did get an apartment together.  It turned out to be much quieter than Jenny’s last one.  She is less lonely, her commute to work permits her to sleep an extra hour a day, and her commute home—a walk mostly through a park—is one of her favorite parts of her day. 

high gas prices2On her walk home, Jenny passes a gas station and she always notices when the price at the pump goes up.  At such times, instead of ruining her day, she finds herself smiling. 

Jenny feels physically better since beginning her daily walks and sleeps more soundly.   Her anger is far less likely to interfere with her conflict resolution skills.

 

This parable illustrates that with a little problem solving it may be possible to figure out ways to reduce your overall stress level which may then reduce your difficulty with anger.  We’ll be practicing using the Chronic Stressors Rating Scale from time to time in the near future.

Well, that’s our lesson for today.  I hope you all have a great week.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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ANGER, STRESS AND THE SIGNALING TO BACK-OFF TECHNIQUE

Anger thanks

While taking my conflict resolution class, Sara, a young woman around thirty, asked the following:  “I have been finding many of my new conflict resolution skills very helpful.  However, to my dismay, sometimes I’m feeling stressed out and then if I become angry I find my skills fly right out the window.  Why do you think that this occurs, and is there anything I can do about this?”

To answer Sara’s question, I first reminded her about what a conflict is according to the DIG Conflict Model we discussed earlier on this blog (see for example, DIG FOR THE CONFLICT):

A conflict exists whenever the following three conditions exist:

  1. Party A desires an act will occur.
  2. Party A perceives that another party is likely to act in a manner that interferes with the desire.
  3. Party A perceives that the other party would be guilty of doing something wrong if he or she carries out the interfering act.

Consider, as an example, the following For Better or for Worse comic strip.

anger for betterLet’s say that we are looking at this situation from Elly’s perspective.  Thus, she is party A.  And let’s say the comic strip portrays a situation in which Elly desires that John will be so appreciative of her own unique beauty that he would have no interest in looking at other women, but interfering with this desire, Elly sees John turning his attention away from her and toward another woman.  And, finally, let’s say Elly’s shouting occurs because she thinks John is guilty of doing something wrong.  If this was indeed how Elly perceived this situation, then all three of the DIG conflict conditions are present (a desire, an interfering act, and the perception of guilt).  We would therefore be justified to conclude that Elly has a conflict with John.

When Elly perceives that John is interfering with her desire, we can also say that John’s action is threatening her desire to be appreciated.  That is, Elly might think that if John finds the woman that he is ogling attractive, perhaps he finds many other women attractive and at some point he’ll decide to leave me and our kids so he can have affairs with these women? Such threatening concerns are experienced as frustrating or stressful.

The concept of stress is designed to account for the fact that the degree of threat necessary to trigger an emotional reaction can change depending on other threats one has encountered in a relatively short period of time.  These other threats, even if relatively minor by themselves, can build up.

anger garfield1The concept of stress is used to describe situations in which it appears that threats can build up to a point that exhausts a person’s ability to cope.  As threats build up, they can cause stress which tends to lower the threshold for the triggering of an emotion even when the threats have occurred in a setting that has nothing to do with the threat currently being dealt with.  A relatively minor incident that would not result in an angry emotional reaction by itself, may nevertheless lead to a blow-up if it occurs too close in time to other threatening experiences.

Phillip Zimbardo refers to certain situations that build up stress as creating the “Lucifer effect.”[1]

anger, lucifer effectProfessor Zimbardo discovered this effect when he utilized a group of Stanford University students to engage voluntarily in an experiment.  These students were first selected because they were identified through an extensive battery of tests as being particularly healthy, both physically and emotionally.  anger lucifer3They were then randomly divided into “guards” and “inmates” and then placed in a mock prison environment.  Within a week many of these healthy students were transformed into explosively angry individuals.

What led to this transformation?  anger lucifer4Those playing the inmates were placed in cramped cells.  There were shrieking whistles in the middle of the night disturbing sound sleep.  Those who were acting as guards repeatedly yelled insults.  When ‘inmates’ expressed anger at how they were being treated, ‘guards’ barked back more insults.  Failure to follow rules resulted in degrading punishment.

Before long, inmates furiously resisted and guards became more and more insensitive in shouting insults and instituting punishments.  Once physical shoving began to occur, based on humane considerations and legal ones, the experiment was halted well before the researchers had originally planned.

So, I explained to Sara, the woman who asked the question in my conflict resolution class, when you feel stressed out and then find that you can no longer control your anger, this is a pattern most human beings will experience under certain conditions.  We all have limited resources to deal with threats and as the threats heat up we begin to lose our cool.   When  we lose our cool, all that we have left to cope with a challenging situation is our most primitive instincts.  Fortunately, there are a few things that we can do to deal effectively with these types of situations.  Today, we’ll just focus on one of them—the Signaling to Back-Off Technique.  To introduce this idea, let’s begin with a parable.

PARABLE OF MARTY AND LENA

 Marty got stuck at work and so he called his girlfriend, Lena, to let her know he was going to be late for their date. 

Anger marty and lenaWhen he finally arrived, he was already irritated about how his boss had treated him and he found himself becoming a little annoyed when Lena started to raise her voice about how late he had been.  He took a deep breath, and then replied, “I understand why you are upset.  I was really very late and naturally you are very frustrated.” 

Lena then looked at his clothes and complained that he was not wearing a tie. 

“I didn’t think a tie was necessary for the party we’re going to,” Marty replied.  “Next time we go to a party, I’ll check with you before I pick out my outfit.”

As they left the house to go to the party, before getting into his car, Lena paused. “You didn’t have your car washed and you knew we were going to a party!” she complained.  “It’s filthy.”

“Lena, I had a rough day at work, and now, in the last five minutes you criticized me three times—first, about my being late, then about not wearing a tie, and now, about not washing the car.  Usually I’m very interested in your criticisms.  It helps me to become a better person.  But for the rest of the evening I’d like you to hold off on any more.”

“Don’t give me that!” Lena hollered.  “You didn’t wash the lousy car!  What’s wrong with you?!”

“Lena, I know you’re going to be disappointed, but I’ve decided to spend the evening alone.  I’ll call you in a few days and if you’re up to discussing what happened this evening, we’ll do it then.  I’m sorry.”  Then Marty got into his car and drove away with Lena still yelling.

 Parable Discussion

Illustration by Eric Sailer
Illustration by Eric Sailer

Notice that in this Marty and Lena parable, Marty, after being criticized three times in a short period of time attempts to sail away from the Region of Anger by gently asking Lena to hold off on any more criticism for the rest of the evening.  We will call this the “Signaling to Back-Off Technique.” Although this fails to work for Marty in this parable, the Signaling to Back-Off Technique has the potential to be highly effective.  It works best in an ongoing relationship, although I have seen it work well with people who hardly know each other.  The best way to set this up is to discuss this technique with the other person at a time when both of you are not in an angry mood.  You might say to the other party something like:

Sometimes I begin to get really upset about something you are saying.  I know that it’s important for me to hear your point of view and I do want to hear what you have to say.  But there are times when I’m in no condition to give you a fair hearing on a particular topic.  At such times, it would help me a great deal if I could give you a simple signal for you to back off for a while.  I’ll make sure you’ll get your opportunity to have your full say on a topic before too long—almost always within a week.  But I sometimes require a little time to get my act together first.  Would you mind helping me out in this way?

If the other party agrees to the Signaling to Back-Off Technique, and I have found that most people do, together you can decide on a signal.  A friend might say something to another friend like, “Please give me a little time to think about this.”  A wife might wish to use with her husband the phrase, “Darling, let’s discuss this later.”  I know one couple who just uses the phrase, “Back off, please.”  This strikes me as a bit abrupt, but it seems to work for them.

In the Marty and Lena parable, when Lena refuses to hold off on anymore negative criticism for a while, Marty decides to leave rather than listening to any more insults.  I know some couples who disagree with Marty’s approach.  “He should have stayed there and had it out with her!” some say.  “After a few more minutes of shouting back and forth, the whole thing would have been over and they could have ended up having a good time at the party.”

There are couples who do successfully use the quick shouting argument approach.

anger neighborsI know one couple who has been using it for over forty years and it seems to have worked well enough.  True, it’s a little embarrassing for their friends who sometimes happen to be around when the couple starts going at each other, but the whole bout is usually over in less than five minutes and then all seems to be fine.  If this indeed has been working for you, I certainly won’t be calling the Anger Management Police to have you arrested.

Whereas the quick shouting approach may work well for some people all of the time, others find that they sometimes reach a point at which they determine that it would be best to indeed call a time out.  We do it in many sports for four reasons.  We want to take some time to catch our breath, to avoid an incident exploding into violence, to think about what has just been happening, and to formulate a plan to go forward.  It is for the same reasons why we call time outs in an anger arousing situation.               


[1] P. Zimbardo, The Lucifer Effect, New York, Random House, 2007.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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CRITICIZING YOURSELF MATURELY: A LESSON FROM BLONDIE

Over the course of the last few weeks I presented some lessons that aim to get you to think about immature and mature ways to provide negative criticism to yourself (see CRITICIZING YOURSELF: FIVE LEVELS OF MATURITY and CRITICIZING YOURSELF MATURELY: A COMIC STRIP LOVER’S GUIDE). As I’ve pointed out on many occasions, becoming a master at utilizing the higher levels of maturity takes more than just thinking about them on a single day.  It requires some practice utilizing the concepts over several occasions.  And so, from time to time, I insert a little practice session to remind you of the previously presented ideas and to give you a little practice utilizing them.  Today, we will take a look at a Blondie comic example.  There, you will find that after Dagwood gives Blondie a statue she sees as ugly, she criticizes herself.  Please take a look at her response to her self-criticism, and see if you think she handled it maturely.

blondie intra 1blondie intra 2blondie intra 3blondie intra 4blondie intra 5blondie intra 6blondie intra 7 blondie intra 8blondie intra 9

As you think about how maturely Blondie criticizes herself in this comic, perhaps it would be of help to look at the five levels of providing criticism that we discussed earlier:

  1. This level requires displaying one or more of the following:
  • Cries without stating what the crying is about
  • Physically attacks themselves
  • Damages property

    2.  This level requires displaying one or both of the following:

  • They do not explain what the offending behavior is, but instead express displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. (For example, calling themselves a jerk”)
  • Threatens bodily harm regardless of what else is said.    

    3.  The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm.        

4.  The criticizer states the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person becomes defensive or angry, the criticizer empathizes without returning, glares, insults, threats, or shouts.        

5.  When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the situation that he or she is in.  As a result of such considerations, the criticizer may decide to alter the criticism.

Now that you refreshed your memory of the five levels, does any one of them seem to match how Blondie criticized herself?  Think about this, if you will, and then you can have some fun comparing your thoughts with mine.

My answer:  Obviously, what we see is not meant to display Blondie’s whole response, but there is enough here to hazard a guess for our educational goal of familiarizing readers with the maturity rating system.

blondie intra 6Blondie frames her feeling as “terrible.”  It would be a sign of higher maturity if she conceptualized her experience instead as “sad” and “a valuable emotion that will lead to her thinking more deeply about something very important to her—her relationship with her husband.”

We know from what we see here and from observing her behavior over the years that Blondie is a very caring person.  So, perhaps she is the type to be compassionate toward her own limitations.  She doesn’t hit herself, so she may not be at level 1.  In the last box, she may be crying and this would indicate her response deserves a level 1 rating unless she also displays some set of responses that deserves a higher rating.

When Blondie calls herself insensitive, it comes pretty close to matching level 2.   Admittedly, this is a tricky call.  One reason for the difficulty is that she might not be really insulting herself at this point.  Instead, she might be displaying the process of thinking through the best course of action for herself.   That is, she might be laying out for her consideration the value of being considerate.

If she had obviously put herself down by calling herself a rat for example, this response would be easier to rate as a level 2.  But the descriptor, “insensitive,” is very relevant to what concerns her about her actions.  I like her concern for her husband.  I view empathy as a sign of higher levels of maturity.

blondie intra 9In the last frame, she is taking some time to deal with her challenging experience.  Maybe she is actually using the “sensory focus” technique we recently discussed (see DEALING WITH EMOTIONAL PAIN).  “Sensory focus” involves turning your attention to the physical qualities of the pain and observing the sensations you are experiencing.  This can convert challenging feelings into a search that leads to ever higher levels of truth.

I think this is where we leave Blondie in the comic we are analyzing.  Without being able to discuss this episode with her or to observe further how the events continue to unfold, I’m going to just take a very tentative guess that she is indeed trying to figure out how to respond in a sensitive way toward Dagwood, and that she will not really insult herself.  In time, she probably would have displayed a response very close to a level 4 or 5.

Thanks for visiting today.  I hope to see you soon.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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CRITICIZING YOURSELF: FIVE LEVELS OF MATURITY

Earlier, I wrote a post titled “Providing Negative Criticism: Five Levels of Maturity.”  When I gave examples of people using the five levels, they typically involved someone providing criticism to someone else.  And yet, if you think about it, you probably criticize yourself at least as much as you criticize others.

Charlie13

So, it is time that we begin to take a good hard look to see if the five levels of maturity apply equally well when we think about providing negative criticism to ourselves? To do so, please take another look at the five levels that have now been rewritten so they can be used to rate the way you criticize yourself.. As you do, imagine a recent time that you criticized yourself and see which of the levels best matches your style of criticizing yourself.

PROVIDING NEGATIVE CRITICISM TO YOURSELF: FIVE LEVELS OF MATURITY

Below you will find preliminary descriptions of how people at five developmental levels of maturity provide negative criticism to themselves.  Level one is the most immature and uses observations of babies as its starting point.  Each successive level is more mature.     

   1.This level requires displaying one or more of the following:

  • Cries without stating what the crying is about.
  • Physically harms you,
  • Damages property.

    2.  This level requires displaying one or both of the following:

  • You do not explain what the offending behavior is, but instead express displeasure with glares, insults, shouting, silence, or threats that do not involve bodily harm. 
  • Threatens bodily harm regardless of what else is said.     

    3.  You clearly state the criticism with enough detail so you can improve the behavior, idea, or appearance, but couple it with glares, insults, shouts, or threats that are not about bodily harm.         

    4.  You state the criticism without bodily attacks, damaging property, glares, insults, threats, or shouts, and with enough details so that you can improve the behavior, idea, or appearance.  

   5.  When you provide criticism, you do so in a manner very similar to a level four response, but beforehand, you consider the situation that you are in.  As a result of such considerations, you may decide to alter the criticism.

APPLYING THE FIVE LEVELS TO SELF-CRITICISM

One of the last times I criticized myself, I was playing golf, and when I swung at the ball, I missed it.

Golf insult 2

I found myself crying out, “Man, that was stupid!” As I saw myself doing this, I quickly realized that such a response was not very helpful.  I moved away from any more insults and just took a moment to experience the frustration within me.  After about five seconds of this, I then realized that I was with other golfers, and they had just seen me calling myself stupid.  I looked each of them in their eyes and smiled. Then, I reviewed in my mind what a perfect swing in that situation is suppose to look like.  Finally, I stepped into position and took another swing.

How Did I Do?

Well, at least I didn’t break my club slamming it to the ground, as I had done a few times when I first began to learn the game. A couple of times when I did slam the clubs down, I broke the club and had to go buy a new one–thus, it was a costly mistake.  If I had acted that way–that is, by breaking my club–I would have acted at level 2. It has been years since the last time I slammed a club down, a clear sign that I matured in this domain.

The way I acted the last time was a little more mature than a level two.

You might have noticed as I was describing my recent incident of self-criticism that my criticism and my response to the criticism seems to have merged together, and it is not easy to tell at what point “providing criticism” and “responding to criticism” is actually taking place.  Therefore, it is a good idea, as we think about these issues to spend some time reviewing the lesson I presented earlier about responding to criticism (see HERE).

As I recall what happened the last time I was out on the golf course, I’m going to say that I initially responded at level 3, but then quickly recovered and then responded at level 5.

Another Example

Our next example of self-criticism is from the comic strip of Calvin and Hobbes by the brilliant Bill Watterson.  Calvin’s stuffed tiger, Hobbes, is criticizing Calvin’s remark about his summer vacation coming to an end.  We understand, of course, that what Hobbes says to Calvin is, in actuality, what Calvin is saying to himself.  After Hobbes criticizes Calvin’s remark (“Oh come on, you spent half the summer complaining how bored you were.”) Calvin responds.  Please study his response, and then see if you can rate what level of maturity it is at.           

Calvin intrapersonal
My answer: Hobbes has criticized Calvin for exaggerating about how awful life will be now that summer vacation is over since he often complained of being bored.  “I did?” he responds.  It seems to me that Calvin is really asking this of himself.  He then curls his pointer finger and puts it on his lip.  This is a classic pose indicating deep thought.  While he is doing this, he says to himself, “How strange.  I must have been delirious from having so much fun.”  In the next scene, we see Calvin imagining the type of fun he had had over the summer.  It depicts Calvin and Hobbes watching TV with the sound blasting, eating Sugar Bombs, with Calvin’s eyes in a delirious, hypnotized stare.

I’m leaning toward giving Calvin a level 4 rating because he is showing me that he is giving some real thought to the criticism, and I like his apparent sense of humor as he imagines in an almost burlesque type of way his wasting all of his time over the summer.

Now, I understand that some might look at this image of Calvin wasting his summer in front of a TV and think he is mocking his choice of summer activities, thus insulting himself.  When people use humor while responding to criticism, it can be taken as an insult, or as a good-natured way to smooth over some rough parts of the processing that goes along with criticism.  Only Calvin, in this scenario, would be able to say if he felt it as an insult, or as something comical.

Let’s Try Another One

Here’s a young teenager who provides self-criticism at a pretty obvious level 2.

basketball player 1Here, the young lady kinda tells herself what her criticism is about–She recalls missing an important basketball shot and she declares that she let her team down.  But she doesn’t say how she can begin to improve the situation.  Instead, she begins to insult herself.

What if she had handled the situation a little differently:

basketball player 2Notice I blackened out what level I think this self-criticism is at.  That’s because I would like you to decide if this is a more mature level or not.

There’s Some Controversy About this Example

Some of my students argue that the example in which the girl insults herself should be given a higher rating then the second example.  Here’s their reason. If you insult yourself, they claim, it will more likely prod you into doing something constructive than if you ignore it.  Therefore it should be viewed as at least as high a level as the example in which the girl decides to take some time to calm down before deciding what next steps she might take.

Here are two quick explanations for why insulting yourself deserves a lower rating than the taking some time to calm down approach.  First, just because someone takes some time out to calm down doesn’t mean they will forget what happened. It is possible that their efforts to take some time to calm down will lead to calming down sooner than throwing insults at themselves, and within that calmness a more reasoned approach may come about.

Second, theoretically those people who get into the habit of insulting themselves when they criticize themselves are at an increased risk of insulting someone else who criticizes them.  This is oftentimes not a good thing because when people are insulted it increases the likelihood they will do something that is harmful to the insulter.  It is, therefore, a good idea to practice not insulting yourself when you criticize yourself because that practice will make it easier to avoid criticizing others when they criticize you.

Well, there’s your lesson for today.  It was designed to begin the process of thinking about the most mature way to criticize yourself.  I will have a lot more to say about this in future posts.

For those of you who seek to become masters at dealing with name calling, insults and teasing, here’s an important exercise to do over the next week.  Put aside three five-minute periods to do the following:

Think about the last time you criticized yourself.  Recall what led to the criticism and how you felt.  Spend a full minute just observing the feelings that come up as you recall the incident.  Then write down what you said to yourself as you provided the criticism.  Finally, write down what you think would have been a maturer way to handle that situation.

Thanks for visiting this week, and I hope you come back  soon.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

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anger Bullied conflict management conflict resolution insults interpersonal conflicts narratives social intelligence teasing The Cool Steve Stories wisdom

THE CREATION OF THE COOL STEVE STORIES

Coney Island HospitalIt was way back in 1972 on a pleasant autumn day.  As I stepped out of the sparkling sunshine into the shadowy confines of the Coney Island Child Psychiatric Clinic, I was greeted by three people who could have been movie actors.  One was a beautiful social worker in her late twenties, with flowing brunette hair; another, a tall, handsome psychologist in his early thirties; and the third, a psychiatrist who looked like he was trying out for a part as Sigmund Freud, with his long, graying beard and pipe.   Initially they were warm and friendly but, within a few minutes, switched to more earnest expressions.  The psychiatrist took charge at this point, informing me that I would be working with eight very troubled male teenagers—two individually, and six in a group.  My first job teaching conflict resolution under the auspices of a real life professional organization had begun.

It was a period of time before the current practice of converting the psychological concerns of all children brought to a psychiatric clinic into a language of illness believed to be due to chemical imbalances.  The prescribing of pills as the main—oftentimes only—action offered was something I had never dreamed of.  Instead, a staff of professionals and several advanced psychology students from Brooklyn College sought to provide empathic emotional support, understand the conflicts the children were experiencing, and guide them toward more mature coping.  I was one of the Brooklyn College students.

Achieving the first two goals proved to be a breeze.  The kids’ hunger for attention made it easy to develop genuinely enjoyable relationships.  And the way the boys spoke and interacted readily revealed volumes on the topic of conflicts with which they struggled on a daily basis.  Guiding the boys toward more mature coping, however, tripped me up.

Counseling boy 1I remember one of my first attempts.  A burly thirteen-year old boy with wild, unkempt hair began to express his anger about a kid at school who had called him a jerk.

“Called you a jerk!?” I replied. “Yikes!  What did you do about it?”

“I shoved him.”

“How’d that work out?”

“I got sent to the principal.”

“Do you like to get sent to the principal?”

“NO!”

“Hmm, if you don’t like it, maybe we can figure out how to respond to a name caller in a better way.”

“If someone puts me down, I ain’t gonna let him get away with it.”

“I can understand that.  Let’s discuss a few ways to deal with name calling that doesn’t let the other guy get away with anything and yet won’t get you sent to the principal’s office.”

“Na.  If that guy calls me a name again, I’m really gonna let him have it!  He better not start with me again!”

“I can see just thinking about this is really making you angry.”

“Yeah, it is!”

“Well, I have good news for you.  I think I can help you to come up with some ways that you can handle name calling that you would respect but won’t get you in trouble.  Wouldn’t that be a good thing?”

“Listen, I don’t wanna talk about this anymore!”

At this point, I realized that, for now, to pursue this any longer would be counterproductive.

Shortly after this, I noticed that the two black kids in the group I was working with were frequently being put down by the four white kids.

 Whites ganging up on blacks

Some words got thrown back and forth that could have made a Brooklyn boy blush.  Well, okay, maybe not a Brooklyn boy, but most people.  Anyway, my efforts to address this were, unfortunately, met with the boys shouting over me as their anger flamed into rage.

“You’re doing just fine,” my supervisor assured me.  “Working with kids requires great patience.”

I would have preferred specific suggestions on how to better teach.  Still, his comments at least temporarily took some pressure off of me.

But as time went on, my patience waned, and I began to have difficulty falling asleep.  In the wee hours of the morning my mind kept going over and over incidents in which my efforts to teach something to the kids ended without success.  And then, during one such night, amidst an experience of what felt like endless tossing and turning and excruciating frustration, suddenly I recalled an incident that happened to me in fifth grade.  Back then I had recently seen the movie, The Pride of the Yankees, with Gary Cooper starring as the New York Yankees’ great baseball player, Lou Gehrig.  Nicknamed “The Iron Horse,” Gehrig had his Hall-of-Fame career cut short at 36 years of age when he was stricken with a fatal disease.  As the film comes to an end, it reenacts Gehrig’s farewell address in front of a packed, tearful crowd at Yankee Stadium.  I’ll never forget his parting words.  “People all say that I’ve had a bad break.  But today…today I consider myself the luckiest man on the face of the earth.”

Shortly after seeing the film, I decided to read a Lou Gehrig biography and learned that his parents were from Germany.  Because I had grown up on war movies that depicted Germans as the vicious enemy, I had, at that time, come to hate Germans.  But, when I began to read Lou Gehrig’s biography, I found my hatred undergoing a dramatic change.  The story tells us that Lou’s parents were from Germany, spoke with a German accent, and this led the kids in his neighborhood to incessantly torment him.

Gehrig as boySomehow, my heart went out to Lou, and from that day on, I came to believe that it wasn’t right to judge a person by their nationality.

Lying in bed recalling having read that biography so many years ago, my mind, at one point, returned to thinking about teaching kids coping skills.   It seemed to me that there was something about that Lou Gehrig story that enabled me to reconsider attitudes that I had firmly held for so long.  Perhaps if I could tell the kids at the clinic stories about a hero who portrayed higher levels of maturity, they might identify with the hero.  I figured that kids like to try out the behaviors of their heroes.  I know I did.  Criticizing the actions of characters in the story would produce less defensiveness than when I had directly criticized the actions of the kids at the clinic.  If I told the stories when the clinic kids weren’t already in a defensive state, maybe they would be open to a real discussion.  Once they had thought the issues through, perhaps then they would be better able to integrate what they had learned into their own lives.

Soon afterwards, each time I saw the kids at the clinic dealing with a different conflict in a way that struck me as immature, a story dealing with the conflict in a more mature way just came to me in some strange, effortless manner.  The hero of the stories, Cool Steve, has many of the attributes that the clinic kids admired.

I made it a point to tell each story at some point in our session when things were relatively calm.  And it turned out that the kids loved them.  When I told the stories to the group of kids I worked with—kids well known for their rambunctiousness—they settled right down and you could hear a pin drop as the tale unfolded.  They discussed them, grappled with the issues, and oftentimes came to agree that Cool Steve had handled the conflict in a way they respected.

An interesting discovery that I made when I was teaching conflict management to graduate students at the University of Minnesota was that the adult students there enjoyed the stories every bit as much as teenagers. And so, with that encouragement, the stories grew and grew so that they now comprise a series of three novels collectively called The Cool Steve Stories that you can learn about HERE.

hero coverLove cover

Readers of this blog know that as I provide lessons on conflict management, I often illustrate the ideas with newspaper comic strips. Although these comics are very helpful for introducing basic ideas, to really learn the subtleties of applying the ideas of conflict management in actual situations it is hard to beat the longer narratives that novels provide.

The first novel in the trilogy is A Hero Grows in Brooklyn.  Most of the action occurs when the main characters are junior high school students.  If it was a movie, it would likely be rated “PG.”  Fights in the Streets, Tears in the Sand, the second novel in the trilogy, deals with some more mature themes.  The main characters are now beginning an urban high school and there is a modest amount of cursing, and some talk about sexual feelings and fantasies.  It would probably be rated “PG13” if it was a movie. Love, Sex and Respect, the final novel in the trilogy, takes the main characters through to their high school graduation. If the book was a movie, it might be rated “R.”

You can learn more about the novels at this blog’s NOVELS page toward the top of this page.  There you will find that the first novel in the series can be downloaded for free on any iPad, Nook, Kindle or computer, or you can order a paperback version HERE.

I encourage my students to check these books out because they provide memorable adventures that are not only fun and exciting, but teach some profound lessons as well.

Have a great week!

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.

Categories
anger comic strip conflict resolution criticism free social intelligence and emotional intelligence curriculum insults interpersonal conflicts jealousy psychological maturity social intelligence

PROVIDING NEGATIVE CRITICISM: A LUANN COMIC STRIP LESSON

In last week’s post, I presented a lesson on responding to negative criticism that utilized a Luann comic strip.  It was so popular that I decided to once again have Luann help us out; but this time, rather than focusing on the most mature ways to respond to negative criticism, let’s focus on the most mature ways to provide negative criticism.  For those of you who are new to this blog, you may want to first review a couple of my earlier posts that introduce some key ideas (see PROVIDING NEGATIVE CRITICISM: FIVE LEVELS OF MATURITY and PROVIDING NEGATIVE CRITICISM: DEFENDING THE FIVE LEVELS OF MATURITY.)

First Example

Let’s begin by first taking another look at the same Luann comic that we used last week.

Luann1Luann2

Last week we mentioned that in the above comic Luann appears to have become a little defensive at Bernice’s criticism.  We went on from there to answer the question, “What could Luann do differently to better match a more mature response?”

Now, if you will, think about Bernice’s style of providing negative criticism to Luann.  Is there anything that she could have done differently that would have led you to think she is more mature than how she comes across in the comic strip?

My Answer

Here’s my approach to answering this question. For the most part, Bernice’s actions seem to me to best match the level 4 description—The criticizer states the criticism without bodily attacks, damaging property, insults, threats, or shouts, and with enough details so that the criticized person, if he or she wills, can improve the behavior, idea, or appearance.  If the person receiving the criticism becomes defensive or angry, the criticizer empathizes without returning insults, threats, or shouts.

Luann3The first time Bernice speaks, she provides the same negative criticism to Luann that Luann had provided to herself—“You should drop 10 pounds and grow your bust line.”  This can seem insulting, but Bernice was invited by Luann to give her an opinion and I’m not sure Bernice means it as an insult.

Nevertheless, Luann does become a little defensive as a result of Bernice’s comment, leaning over and with her mouth depicted as open wide, she appears to be shouting.  Luann1 If Bernice was to earn full credit for being at level 4, she would show some empathy at this point.

What exactly would  “show some empathy” look like in this situation?  There are a number of styles for this, but here’s one approach for your consideration.

“Luann,” says Bernice, “I know you agreed to wear this outfit in front of a lot of people and you’re worried about how you’re going to look.  Are you OK?”

Then, Bernice listens in a caring manner without interrupting Luann.  Once Luann clearly finishes what she has to say, Bernice summarizes Luann’s comments.  Then she says, “Luann, regardless of whether you decide to wear this costume or not, I, for one, am going to still like you.  I consider you my dearest friend.”

If Bernice would have responded in this manner, I think Luann would have very much appreciated it.

Overall, I think that Bernice, in the comic, does not intend to insult her friend but instead intends to provide her some honest feedback.  Although level 4 does not quite match all that I observed in Bernice’s style of providing criticism, it is a better match than level 3 which requires an obvious attempt at providing an insult.


In rating Bernice’s style of providing criticism to Luann, I gave Bernice 4 points because her actions best matched the level 4 description.  I then subtracted .2 because of her lack of empathy, and her final response about the skimpy outfit had her coming off as slightly insulting. Thus I gave Bernice’s style of providing criticism a 3.8.

Now, this type of rating system, it is important to note, is designed for those people who are providing negative criticism because they hope to encourage some improvement.  In the above comic, it seems to me that the improvement that Bernice is pulling for is to get Luann to change her mind about wearing the demeaning costume. But, perhaps I’m wrong.  There are other reasons why people provide negative criticism besides seeking to encourage some improvement.

In my post, INSULTS: A COMIC STRIP LOVER’S GUIDE, I provide readers a list of eight major reasons why people provide negative criticism.  In the above comic strip, rather than trying to encourage Luann to make some improvement, Bernice may, instead, have been feeling jealous.  After all, Luann had been asked to wear the costume by someone who is going to put on a big Zeye promotion.  Nobody asks Bernice to wear the costume.

Illustration by Eric Sailer

If jealousy was  the motivation for Bernice’s negative criticism, then my advice to her would be different than if I thought she was motivated to help Luann to make some improvement.  I think I would have suggested that she consider waiting at least a week before providing any negative criticism, thus giving her some time to find a way to sail out of the stormy region of anger on the great sea of conflict.

Second Example

Let’s continue with Luann’s costume story.  Despite Bernice’s comments, Luann decides to go ahead and wear the Zeye outfit at one of the stores in the local mall to promote Zeye Games. Tiffany arrives at the promotion with this cute guy, Quill.  Tiffany and Luann are both very much attracted to him.  In the comic below, you’ll notice that Tiffany begins to provide some negative criticism to Luann.  What rating do you think she deserves?

Luannzeya2

My Answer

When I first read the comic I thought Tiffany’s actions best matched the level 3 description— The criticizer clearly states the criticism with enough detail so the criticized person, if he or she wills, can improve the behavior, idea, or appearance, but couples it with glares, insults, shouts, or threats that are not about bodily harm. The comments Tiffany makes to Luann in front of Quill, are obviously designed to be insulting.  For example, when Tiffany says, “…I’ve grown past wearing cheesy outfits,” her clear intent is to indicate that she thinks Luann is not as mature as she.

Tiffany’s comments are even more insulting because she is saying it in front of Quill.

As I mentioned above, those of us who had been following the Luann comic strip during the period of time these particular comics appeared, learned that Quill has shown some interest in Luann, and Tiffany is jealous.  As I interpret Tiffany’s negative criticism of Luann, it is not really about the cheesy outfit and how Luann looks in it—it’s about her jealousy.

But, for educational reasons, let’s say Tiffany, in this situation really did want to provide some helpful negative criticism to Luann.  What actions would Tiffany have had to carry out under this set of circumstances in order for her to match the highest level of maturity–level 5?

5.  When the criticizer provides criticism, he or she does so in a manner very similar to a level four response, but beforehand, the criticizer considers the person who is the target of the criticism, and the situation that he or she is in.  As a result of such considerations, the criticizer may decide to alter the criticism.

To match this level of maturity, Tiffany, as she begins to feel the desire to provide negative criticism with the intention to encourage improvement, she would start to consider situational and personal variables that are present.  In doing so, she would realize that to negatively criticize Luann in front of Quill could very likely come off as immature, especially if Quill is mature enough to recognize what is obvious to most of the readers of the Luann comic.  She would have had to say to herself, “If I put down Luann in front of Quill, there’s a good chance Quill will see that I’m being mean and that I’m the type of person who does mean things when I get jealous.  If I really think Luann would be better off not wearing the Zeye costume and I really cared about her, I’d ask to speak to her about this in private.”

Third Example

Let’s try one more for now.  Please see what level of providing criticism best matches Quill’s effort to provide Luann a singing tip.

Luannsing1Luannsing2Luannsing3

My Answer 

Quill begins his negative criticism with some positive criticism.  I like that.  Before providing his negative criticism, he first asks Luann if he can give her a tip.  Nice!  After Luann agrees to hear it, Quill gives her very specific instructions that can really make a difference if she desires to utilize it.  Although some people are nearby, Quill appears to be presenting his criticism far enough away from the others so he and Luann have some privacy.  I think level 5 is the best match.

Well, that’s our Name Calling, Insults and Teasing lesson for today.  Have a great week.

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Some people will enjoy reading this blog by beginning with the first post and then moving forward to the next more recent one; then to the next one; and so on. This permits readers to catch up on some ideas that were presented earlier and to move through all of the ideas in a systematic fashion to develop their emotional and social intelligence. To begin at the very first post you can click HERE.